Complete Package HSK Realligned

8/12/2019 Complete Package HSK Realligned

1/98

COURSE DESIGN

COURSE TITLE : HOUSEKEEPING

NOMINAL DURATION : hours

QUALIFICATION LEVEL : NC II

COURSE DESCRIPTION : This course is designed to enhnce the !no"#edge$s!i##s nd ttitude in %ouse!ee&ing s&eci'ic##( it co)ers$to &ro)ide house!ee&ing ser)ices to guest$ &re&reroo* 'or guest$ c#en &re*ises$ &ro)ide )#et ser)ice $#under #inen nd guest c#othes

SUMMAR+ OF LEARNIN, OUTCOMES :

U&on co*etion o' this course students-trinees "i## .e .#e to:

/0 Identi'( nd &er'or* di''erent house!ee&ing ser)ices10 %nd#e house!ee&ing re2uests30 Ad)ice guests on roo* nd house!ee&ing e2ui&*ent40 Set5u& e2ui&*ent nd tro##e(s60 Access roo*s 'or ser)icing70 M!e 8u& .eds90 C#en nd c#er roo*s0 C#en nd store tro##e(s nd e2ui&*ent;0 Se#ect nd use e2ui&*ent nd *teri#s &ro&er#( 'or c#ening &re*ises0/


2/98

COURSE STRUCTURE

UNIT OFCOMPETENC+

MODULE TITLE MODULE CONTENTNOMINALDURATIO

NA0 ASIC

/0 Prtici&te in"or!ceco**uniction

/0/ Prtici&ting in"or!ceco**uniction

/0/0/ Prts o' s&eech/0/01 Sentence construction/0/03 E''ecti)e co**uniction/0/04 Conduct inter)ie"s/0/06 Sentence construction/0/07 Technic# "riting/0/09 Recording in'or*tion

/0/0 sic *the*tics/0/0; Technic# "riting/0/0/< T(&es o' 'or*s

10 Bor! in te*en)iron*ent

10/ Bor!ing "ithothers

10/0/ Te* ro#e10/01 Re#tionshi& nd

res&onsi.i#ities10/03 Ro#e nd res&onsi.i#ities

"ithin te*10/04 Te* *e*.ers ro#e nd

res&onsi.i#ities10/06 Co**uniction &rocess10/07 Te* structure10/09 ,rou& nning nd

decision *!ing

30 Prctice creer&ro'ession#is*

30/ Prcticing creer&ro'ession#is*

30/0/ Code o' conduct ndcode o' ethics

30/01 Person# h(giene30/03 Inter&erson# nd

intr&erson# s!i##s30/04 Co**uniction s!i##s30/06 Fund*ent# rights t

"or!30/07 Co*&n( &rocedures

nd stndrds30/09 Bor! )#ues nd ethics30/0 Co*&n( &o#icies30/0; Co*&n( o&erting

&rocedures ndstndrds

30/0/< ,ender nd


3/98

De)e#o&*ent30/0// Person# %(giene30/0/1 Certi'ictions nd

#icenses &&recition30/0/3 Prtici&te in trining

&rogr*s

30/0/4 A"rds- re"rds40 Prcticeoccu&tion# he#thnd s'et(&rocedures

40/ Prcticingoccu&tion# he#thnd s'et( &rocedures

40/0/ %?rds nd ris!sidenti'iction ndcontro#

40/01 Orgni?tion# s'et(nd he#th &rotoco#

40/03 Thresho#d #i*it )#ueTLV

40/04 O%S indictors40/06 TLV t.#e40/07 Phi# O%S Stndrds

40/09 E''ects o' h?rds in the"or!ce

40/0 Ergono*ics40/0; E,, Regu#tions40/< S'et( Regu#tions

C#en Air Act

E#ectric# nd

Fire S'et(Code

Bste

*nge*ent Disster

Pre&rednessndMnge*ent

40/0//Contingenc( Mesuresnd Procedures

40/0/1 O&ertion# he#th nds'et( &rocedure$&rctices ndregu#tions

40/0/3 E*ergenc(5re#ted dri##snd trining

0 COMMON/0 De)e#o& ndu&dte industr(!no"#edge

/0/ De)e#o&ing ndu&dting industr(!no"#edge

/0/0/ In'or*tion sources

*edi

re'erence .oo!

#i.rries

union

industr(


4/98

ssocition

internet

&erson#o.ser)tion

/0/01 Trde unionsen)iron*ent# issues

nd re2uire*ents/0/03 Industri# re#tions

issues nd *ororgni?tion

/0/04 Creer o&&ortunities/0/06 Bor! ethic re2uired to

"or! in the industr(/0/07 Qu#it( ssurnce

10 O.ser)e"or!ce h(giene&rocedures

10/ O.ser)ing"or!ce h(giene&rocedures

10/0/ %(giene &rocedures

Pro&er hnd"shing

Regu#r .thing

A&&ro&rite ndc#en c#othing

C#ening ndsniti?ing&rocedures

Person# h(giene

Pest contro#

Princies o'

%ACCP10/01 T(&es o' h(giene ris!s

cteri ndcont*intion

In&&ro&rite'ood hnd#ing

Poor "or!&rctices

Crosscont*intion

Dis&os# o'gr.ge or&otenti##(cont*inted"ste

10/03 Di''erent c#ening*teri#s

C#ening&rocedures

C#eningguide#ines


5/98

30 Per'or*co*&utero&ertions

30/ Per'or*ingCo*&uter O&ertions

30/0/ T(&es o' co*&uters nd.sic 'etures o'di''erent o&ertings(ste*s

30/01 P#in &rts o'

co*&uter30/03 Storge de)ices nd

.sic ctegories o'*e*or(

30/04 T(&es o' so't"re30/06 Co*&uter c&cit(30/07 O%S ,uide#ines30/09 Co*&uter C&cit(30/0 Stndrd o&erting

&rocedures in enteringnd s)ing dt into the

co*&uter30/0; Storge *edi30/0/< Ergono*ic guide#ines30/0// Procedures-Techni2ues

in AccessingIn'or*tion

30/0/1 Des!to& Icons30/0/3 e(.ord Techni2ues30/0/1 sed on O%S

Re2uire*ents30/0/4 So't"re Co**nds

30/0/6 O&ertion nd Use o'Peri&her# De)ices

30/0/7 Procedures inTrns'erring Fi#es-Dt

30/0/9 C#ening$ MinorMintennce ndRece*ents o'Consu*.#es

30/0/ Creting More S&ce in

the %rd Dis!30/0/; Re)ie"ing Progr*s30/01< De#eting Un"nted Fi#es30/01/ Chec!ing %rd Dis! 'or

Errors30/011 Viruses nd U& to Dte

Anti5Virus Progr*s


6/98

40 Per'or*"or!ce s'et(&rctices

40/ Per'or*ing"or!ce s'et(&rctices

40/0/ %e#th$ s'et( ndsecurit( &rocedures

40/01 reches &rocedures40/03 E*ergenc( &rocedure

Person# inuries

Fire E#ectrocution

Ntur# c#*it(

Cri*in# cts40/03 S'e &erson#

&resenttion stndrd40/04 6@s Princies40/06 Bste *nge*ent40/07 Po##ution contro#40/07 E''ect o' &o##ution

40/09 T(&es o' &o##utnts60 Pro)ide e''ecti)ecusto*er ser)ices

60/ Pro)idinge''ecti)e custo*erser)ices

60/0/ ,ood "or!ing ttitude60/01 no"#edge o' ser)ices

*nu# nd stndrds60/03 Intercti)e

co**uniction "ithothers

60/04 Inter&erson# s!i##s ndsincerit(

60/06 Non )er.#co**uniction nd .od(

#nguge60/07 Bor! )#ue nd ethics60/09 Te#e&hone con)erstion60/0 F> *chine in'or*tion60/0; Product *erchndi?ing60/0/< E5Lerning60/0// De#ing "ith o.ecti)es

nd disgree*ent60/0/1 %o#ding guestGs

co*ints in e''ecti)e"(s

60/0/3 E)#ution ndreco**endtion&rocess

60/0/4 ,uest re#tionco**uniction

60/0/6 Res&onding to custo*erneeds

4< %ours


7/98

UNIT OFCOMPETENCY

MODULE TITLE MODULE CONTENTNOMINAL

DURATION

CORE

/0 Pro)ide

house!ee&ingser)ices to guest

/0/ Pro)iding

house!ee&ing ser)icesto guest

/0/0/ %ote# codes nd

regu#tions/0/01 Inter&erson# s!i##s: Co**uniction nd

#istening S!i##s/0/03 U&se##ing nd se##ing

techni2ues/0/04 sic o&ertion# s!i##s

on 'ci#ities nde2ui&*ent

/0/06 Person# h(giene/0/07 %ote# orgni?tion

structure: de&rt*entsnd its 'unctions HRn!nd Fi#e

/0/09 Pre&ring re2uisitions'or *intennceser)ices

/0/0 %ouse!ee&ing nd FrontO''ice 'or*s

/0/0; Codes nd regu#tions/0/0/< %nd#e 2ueries through

te#e&hone$ '> *chine$internet nd e5*i#

/0/0// Inter&erson# s!i##s:Co**uniction nd#istening s!i##s

/0/0/1 U&se##ing nd se##ingtechni2ues

10 Pre&re roo*s'or guests

10/ Pre&ring roo*s'or guests

10/0/ T(&es nd uses o'c#ening e2ui&*ent

10/01 T(&es c#ening*teri#s nd su&ies

nd their uses10/03 C#ssi'iction o' c#ening

too#s$ e2ui&*ent nd*teri#s ccording totheir uses nd cre

10/04 Setting5u& o' tro##e(-cdd( "ith c#ening*teri#s ccording toneeds ndest.#ish*entstndrds0

10/06 S'et( *esures inhnd#ing di''erentc#ening e2ui&*ent nd


8/98

che*ic#s10/07 S'e !ee&ing &rctices10/09 S'et( h?rds nd

&recutions10/0 Codes nd regu#tion10/0; sic &hrseo#ogies in

house!ee&ing10/0/< %ouse!ee&ing re&orts$

chec!#ists nd 'or*s10/0// T(&es nd si?es o'

#inens$ &i##o"s nd .edsheets

10/0/1 Procedures in *!ingu& .eds nd cots

10/0/3 Co#or hr*on(10/0/4 Mteri#s$ too#s$

che*ic# gents nd

e2ui&*ent needed inc#ening guest roo*

10/0/6 Procedures on c#eningguest roo*occu&ied-)cntcei#ings nd '#oorings#ni re'urniture nd 'i>tures.ed

10/0/7 Procedures in c#ening'urniture nd 'i>tures

10/0/9 Procedures in c#ening.throo* nd toi#et

10/0/ Identi'(ing &ests nd&(ing &ro&er contro#

10/0/; Procedures in *i>ingsniti?ing gents

10/01< Sniti?ing roo*s nd.throo*s

10/01/ Reenishing roo* nd.throo* su&ies nd

*enities10/011 S'et( *esures inc#ening

10/013 %o*e *nge*ent&rctices

10/014 C#ening *otion inguest roo*

10/016 T(&es o' c#ening*teri#s nde2ui&*ent

10/017 C#ening nd !ee&ing

c#ening *teri#s nde2ui&*ent ccording to*nu'cturer@s


9/98

o&erting &roceduresnd est.#ish*entstndrds0

10/019 S'e !ee&ing &rcticesin ccordnce "ithest.#ish*ent

stndrds

30 C#en&re*ises

30/ C#en &re*ises 30/0/ Co**on e2ui&*ent ndc#ening che*ic#s ndgents nd their usgein ccordnce "ith*nu'cturer@sinstruction

30/01 Identi'iction ndtret*ent o' co**onh?rds in the "or! re

30/03 Occu&tion# he#th nds'et( re2uire*ents

30/04 Co**on &rotecti)ec#othing nd *teri#snd their &&ro&riteuse

30/06 Chec!ing s'et( nd"or!ing conditions o'c#ening e2ui&*ent inccordnce "ith*nu'cturer@sinstruction ndest.#ish*ent o&ertingstndrds

30/07 Po#icies nd &roceduresre#ted to c#eningo&ertions nd dis&os#o' used che*ic#s inccordnce "ithest.#ish*ent o&ertingstndrds

30/09 Securit( &rocedures o'est.#ish*ent30/0 L"s on gener#

"or!ce s'et($h?rdous su.stncesnd *nu# hnd#ingnd storgere2uire*ents

30/0; Chec!ing s'et( nd"or!ing condition o'c#ening e2ui&*ent in

ccordnce "ith*nu'cturer@sinstructions nd


10/98

est.#ish*ent&rocedures

30/0/< Identi'(ing &ossi.#eincon)eniences ndh?rds t "or! re

30/0// C#ening ts! is

schedu#ed nd&er'or*ed in ccordnce"ith custo*ercon)enience ndest.#ish*ent &o#icies

30/0/1 Procedure in c#eningo&ertions 'or s&eci'icres:

.throo*s

.#conies$ &ri)te#ounge res$ &u.#icres

!itchen

'unction roo*s

storge res30/0/3 Pro&er dis&os# o' used

che*ic#s in ccordnce"ith *nu'cturer@sinstructions nd s'et(nd en)iron*ent##egis#tion re2uire*ents

30/0/4 Procedure in gr.gedis&os# in ccordnce"ith est.#ish*entstndrds

30/0/6 Procedures in c#ening&u.#ic .throo*s

30/0/7 Procedures in C#ening&u.#ic res intern#nd e>tern#$ &ri)te#ounge res nd.#conies

30/0/9 Procedure in c#ening'unction roo*s

30/0/ Procedure in c#ening!itchen

30/0/; C#ening storge res30/01< Procedure in "i&ing

do"n nd c#ening o'c#ening e2ui&*ent$too#s nd *teri#s

30/01/ Procedure in "shingnd rinsing e2ui&*ent

nd too#s30/011 Procedure in dr(ing out

nd sniti?ing c#ening


11/98

e2ui&*ent$ too#s nd*teri#s

30/013 Procedure in dis*nt#ingnd re5sse*.#ingc#ening e2ui&*ent inccordnce "ith

*nu'cturer@sinstruction

30/ 14 Routine *intenncend &re)enti)e*intennce &rogr*sin ccordnce "iths'et( nd securit(&rocedures ndest.#ish*ento&ertions

40 Pro)ide )#et

ser)ice

40/ Pro)ide )#et

ser)ice

40/0/ sic ro#es o' )#et

ser)ice "ithin Phi#i&&inehos&it#it( industr(

40/01 ui#ding guest r&&ortthrough or# nd "rittenco**uniction

40/03 Procedures in &er'or*ing)#et ser)ices:

40/04 Pic!ing5 u& #undr(40/06 Chec!ing #undr( 'or

&ossi.#e d*ges40/07 Sorting$ endorsing nd

de#i)er( o' #undr(40/09 Procedures in !ee&ing

#undr( re c#en inccordnce "ithest.#ish*ent stndrds0

40/0 Orgni?tion# chrt o'the house!ee&ingde&rt*ent

40/0; Pre&re re&orts ndendorse*ents o' )#et

ser)ice &ro)ider40/0/< Procedure o' sorting nd*r!ing o' #undr( ite*s0

40/0// Chec!ing #undr(condition

40/0/1 De#i)er( o' #undr( nd#uggge to guest roo*

40/0/3 sic contct #ists nddeti#s$ nd .siccusto*er &re'erence&ro'i#es0

40/0/4 Co**uniction &hrseso' )#et ser)ice &ro)ider"ith guest in ccordnce


12/98

"ith est.#ish*entstndrds

40/0/6 Person#it(de)e#o&*ent: ,roo*ingnd &erson# h(giene

40/0/7 Procedure in un&c!ing$

storing nd &c!ing o'guest #uggge inccordnce "ith guestinstructions0

40/0/9 Procedure in &ressingnd &resenting guest@sc#othes red( 'or use0

40/0/9 Identi'( c#ening*teri#s nd su&ies&&ro&rite 'or shoes.sed on *teri# o'

shoes040/0/ C#ening nd &re&ring

guest@s shoes inccordnce "ithest.#ish*ent stndrds

40/0/; sic drning nd*ending 'or c#othing nd#inen nd re&ir o' otherccessories0

40/01< Protoco#s 'or ensuringo&ti*u* &ri)c( ndcon'identi#it( 'or ##guests0

60 Lunder #inennd guest c#othes

60/ Lundering #inennd guest c#othes

60/0/ T(&es o' 'i.ers nd'.rics

60/01 Lundr( ter*s ndstndrd #undering*ethods

60/03 T(&es nd usge o'

"shing e2ui&*ent:"shing *chine nddr(ers

60/04 T(&es nd usge o'#undr( che*ic#s ndc#ening gents

60/06 C#ssi'ictions ndusge o' stin re*o)inggents

60/07 T(&es o' '.ric so'tener60/09 Reding te>ti#e #.e#

codes60/0 Procedures in sorting

#undr( ite*s


13/98

60/0; Princies nd&rocedures in #underingc#othes nd #inens

60/0/< Princies nd&rocedures in tretingstins .sed on nture

o' stin nd t(&e o''.ric nd 'i.er

60/0// %nd#ing .#echingso#utions nd other#undr( che*ic#s

60/0/1 %(giene$ he#th nds'et( issues o' s&eci'icre#e)nce to #undr(o&ertions

60/0/3 Princies in dr(ingc#othes nd #inens

60/0/4 Princies nd&rocedures in ironingnd &ressing c#othesnd #inens

60/0/6 T(&es o' ironinge2ui&*ent$ too#s nd*teri#s nd their&ro&er usge

60/0/7 T(&es o' hngers ndtheir uses

60/0/9 Fo#ding *ethods ndtechni2ues

60/0/ Procedures in &c!gingnd &resenting guest#undr(

60/0/; Procedures in storingguest #undr( inccordnce "ithest.#ish*ent stndrdsor guest re2uest

60/01< De#i)er( o' #undr( ite*s

60/01/ sic house!ee&ing&hrseo#ogies37< hrs


14/98

COMPETENC+ ANAL+SISThis t.#e descri.e the nu*.er o' *odu#es de)e#o& in &rticu#r unit o' co*&etenc(0

Unit o' Co*&etenc( No0 o' *odu#es Tot#

A0 sic

/0 Prtici&te in "or!ce co**uniction

10 Bor! in te* en)iron*ent30 Prctice creer &ro'ession#is*40 Prctice occu&tion# he#th nd s'et( &rocedures

/

///

4

0 Co**on

/0 De)e#o& nd u&dte industr( !no"#edge10 O.ser)e "or!ce h(giene &rocedures30 Per'or* co*&uter o&ertions40 Per'or* "or!ce nd s'et( &rctices60 Pro)ide e''ecti)e custo*er ser)ice

/////

6

C0 Core

/0 Pro)ide house!ee&ing ser)ices to guest10 Pre&re roo*s 'or guest30 C#en &re*ises40 Pro)ide )#et ser)ice60 Lunder #inen nd guest c#othes

/////

6

ASSESSMENT MET%OD

Indi)idu# nd grou& de*onstrtion Prctic# &iction

Britten e>*intion

Indi)idu# re&ort

COURSE DELIVER+ MET%ODOLO,+ ,rou& Discussion

De*onstrtion

Fi#* Vie"ing

Modu#r instruction

Prctic# &iction

Re&orting

Industr( i**ersion

E5#erning

RESOURCES

Fci#ities

Bor!sho&

L.ortor(

Audio5)isu# roo*

Lecture roo*

Storge-stoc! roo*

E2ui&*ent

Proector screen

O)erhed &roector


15/98

E#ectric 'n

First id c.inet

Fire e>tinguisher

E*ergenc( #ight

direction# signge

ir condition

te#e&hones

co*&uters

TV

Video (er

F> *chine

Re'rigertors

%irdr(er

A#r* c#oc!

She#)ing

Crt

Tro##e(

Co''ee *!er

E#ectric !ett#es e#ectric ugs

Toi#et cdd(

Cr&et s"ee&er

Vcuu* c#ener dr( nd "et

Po#isher e#ectric "ith co*ete ccessories

Bsher

dr(erToo#s

Mo&s

rushers

roo*s

uc!ets

Dust &ns

,r.ge rece&tc#es

Sorting .s!ets-#undr( .s!et

Ste& #dder

S2ueegee

Bter hoses Lint 'ree c#ening c#oths

Scru..ing 'o*

S&r( .ott#e

Anti5sttic duster

,#o)es

Cution signs

Mo& s2uee?er

Su&ies

P&ers S#ides


16/98

Acettes

Re2uisition 'or*

C#ening nd sniti?ing gents

%er.s

Sesoning nd s&ices

Met Veget.#es

Pou#tr(

Fruits

reds nd Pc!ging nd #.e#ing su&ies

Coo!ed nd un coo!ed 'oods

E)#ution 'or*s

Roo* Su&ies

Sttioner(

Linen 'or sing#e .ed nd dou.#e .ed

,#ss"re Cut#er(

Te

Co''ee

Sugr *i#!

iscuits

eds sing#e

ed 2ueen

%o#( .i.#e

S#i&&ers

F#sh#ight Light 'ittings

Mirrors

Brdro.es

%ngers

Ashtr(s

Vriet( o' #inen nd c#othing ite*s nd '.rics

C#ening gents

C#ening detergent

Accessories Co*ete #.ortor( out'it

Bor!ing de)ices

Pd#oc!s

e(s

Re'erence

rochures

Mnu#s

Chrts

Reci&e oo! CD@s

Video T&es


17/98

Pictures

QUALIFICATION OF INSTRUCTORS-TRAINERS

Must .e ho#der o' NC II

Must h)e undergone trining on Trining Methodo#og( II TM II

Must .e &h(sic##( nd *ent##( 'it

Must h)e t #est 1 (ers o.-industr( e>&erience o&tion#0 On#( "hen re2uired .(

the hiring institutionSECTOR : TOURISM

ASIC COMPETENC+ : COMMUNICATIONSUNIT OF COMPETENC+ : PARTICIPATE IN WORKPLACE COMMUNICATION

MODULE TITLE : PARTICIPATING IN WORKPLACE COMMUNICATIONS

MODULE DESCRIPTOR : This *odu#e co)ers the !no"#edge$ s!i##s nd ttitudes

re2uired to o.tin$ inter&ret nd con)e( in'or*tion inres&onse to "or!ce re2uire*ents0

SU,,ESTED DURATION : /7 hrs

QUALIFICATION LEVEL : NC IIPREREQUISITE : Recei)e nd Res&ond to "or!ce Co**uniction0 NCI

SUMMAR+ OF LEARNIN, OUTCOMES:

U&on co*etion o' this *odu#e the students- trinees "i## .e .#e to:LO /0 O.tin nd con)e( "or!ce in'or*tionLO 10 Co*ete re#e)nt "or! re#ted docu*ents0LO 30 Prtici&te in "or!ce *eeting nd discussion0


18/98

LO 1 OBTAIN AND CONVEY WORKPLACE INFORMATION

ASSESSMENT CRITERIA:

/0 S&eci'ic re#e)nt in'or*tion is ccessed 'ro* &&ro&rite sources0

10 E''ecti)e 2uestioning nd cti)e #istening nd s&e!ing re used to gthernd con)e( in'or*tion0

30 A&&ro&rite *ediu* is used to trns'er in'or*tion nd ides040 A&&ro&rite non5)er.# co**uniction is used060 A&&ro&rite #ines o' co**uniction "ith su&eriors nd co##egues re

identi'ied nd 'o##o"ed070 De'ined "or! &rocedures 'or the #oction nd storge o' in'or*tion re

used090 Personne# interction is crried out c#er#( nd concise#(0

CONTENTS:

/0 Prts o' s&eech10 Sentence construction30 E''ecti)e co**uniction40 Conduct inter)ie"s

CONDITIONS:

The students- trinees *ust .e &ro)ided "ith the 'o##o"ing:/0 Briting *teri#s &en J &&er10 Re'erences .oo!s30 Mnu#s

MET%ODOLO,IES:

/0 ,rou& discussion10 Interction

30 LectureRe&ortori#

ASSESSMENT MET%OD:

/0 Britten test10 Prctic# &er'or*nce test30 Inter)ie"


19/98

LO10 PARTICIPATE IN BORPLACE MEETIN, AND DISCUSSION0


/0 Te* *eetings re ttended on ti*e0

10 O"n o&inions re c#er#( e>&ressed nd those o' others re #istened to"ithout interru&tion0

30 Meeting in&uts re consistent "ith the *eeting &ur&ose nd est.#ish&rotoco#s0

40 Bor!ce interction re conducted in courteous *nner &&ro&rite tocu#tur# .c!ground nd uthorit( in the enter&rise &rocedures0

60 Questions .out si*e routine "or!ce &rocedures nd *ttersconcerning conditions o' e*o(*ent re s!ed nd res&onded0

70 Meeting outco*es re inter&reted nd i*e*ented0

CONTENTS:

/0 Sentence construction10 Technic# "riting30 Recording in'or*tion

CONDITIONS:

The students-trinees *ust .e &ro)ided "ith the 'o##o"ing:

/0 P&er 10 Penci#s-.## &en30 Re'erences .oo!s40 Mnu#s

MET%ODOLO,IES:

/0 ,rou& discussions10 Interction30 Lecture

ASSESSMENT MET%OD:

/0 Britten test10 Prctic# - &er'or*nce test30 Inter)ie"


20/98

L


21/98


22/98

ASIC COMPETENC+ : TEAM WORKUNIT OF COMPETENC+ : WORK IN A TEAM ENVIRONMENTMODULE TITLE : WORKING IN A TEAM ENVIRONMENT

MODULE DESCRIPTOR : This *odu#e co)ers the !no"#edge$ s!i##s$ nd ttitudesre2uired to re#te in "or! .sed en)iron*ent0

SU,,ESTED DURATION :QUALIFICATION LEVEL : NCIIPREREQUISITE : TEAMBOR NC I


U&on co*etion o' this *odu#e the students- trinees "i## .e .#e to:

LO/0 Descri.e nd identi'( te* ro#e nd res&onsi.i#it( in te*0LO10 Descri.e "or! s te*0


23/98

LO /0 DESCRIE AND IDENTIF+ TEAM ROLE AND RESPONSIILIT+ IN A TEAM0


/0 Ro#e nd o.ecti)e o' the te* is identi'ied0

10 Te* &r*eters$ re#tionshi&s nd res&onsi.i#ities re identi'ied030 Indi)idu# ro#e nd res&onsi.i#ities "ithin te* en)iron*ent re identi'ied040 Ro#es nd res&onsi.i#ities o' other te* *e*.ers re identi'ied nd

recogni?ed060 Re&orting re#tionshi&s "ithin te* nd e>tern# to te* re identi'ied0

CONTENTS:

/0 Te* ro#e010 Re#tionshi& nd res&onsi.i#ities30 Ro#e nd res&onsi.i#ities "ith te* en)iron*ent0

40 Re#tionshi& "ithin te*0CONDITIONS:

The students- trinees *ust .e &ro)ided "ith the 'o##o"ing:/0 SOP o' "or!ce10 o. &rocedures30 C#ient - su&ier instructions40 Qu#it( stndrds60 Orgni?tion# or e>tern# &ersonne#

MET%ODOLO,IES:

/0 ,rou& discussion-interction10 Cse studies30 Si*u#tion

ASSESSMENT MET%ODS:

/0 Britten test

10 O.ser)tion30 Si*u#tion40 Ro#e (ing


24/98

LO 10 DESCRIE BOR AS A TEAM MEMER


/0 A&&ro&rite 'or*s o' co**uniction nd interctions re undert!en0

10 A&&ro&rite contri.utions to co*e*ent te* cti)ities nd o.ecti)es "ere*de0

30 Re&orting using stndrd o&erting &rocedures 'o##o"ed040 De)e#o&*ent o' te* "or! ns .sed 'ro* ro#e te* "ere contri.uted0

CONTENTS:

/0 Co**uniction &rocess10 Te* structure - te* ro#es30 ,rou& nning nd decision *!ing

CONDITIONS:

The students I trinees *ust .e &ro)ided "ith the 'o##o"ing:

/0 SOP o' "or!ce10 o. &rocedures30 Orgni?tion or e>tern# &ersonne#

MET%ODOLO,IES:

/0 ,rou& discussion-interction10 Cse studies30 Si*u#tion

ASSESSMENT MET%OD:

/0 O.ser)tion o' "or! cti)ities 10 O.ser)tion through si*u#tion or ro#e ( 30 Cse studies nd scenrios0


25/98

ASIC COMPETENC+ : PRACTICE CAREER PROFESSIONALISM

UNIT CODE : 500311107

MODULE TITLE : PRACTICING CAREER PROFESSIONALISM

MODULE DESCRIPTOR :This *odu#e co)ers the !no"#edge$ s!i##s nd ttitudesin &ro*oting creer gro"th nd d)nce*ent0

NOMINAL DURATION :

CERTIFICATE LEVEL : NATIONAL CERTIFICATE LEVEL II

PRE5REQUISITE :Prtici&te in "or!ce co**unictionBor! in te* en)iron*ent


U&on co*etion o' the *odu#e$ the trinees- students shou#d .e .#e to

LO /0 Integrte &erson# o.ecti)es "ith orgni?tion# go#s

LO 10 Set nd *eet "or! &riorities

LO 30 Mintin &ro'ession# gro"th nd de)e#o&*ent


26/98

LO 1. INTEGRATE PERSONAL OBJECTIVES WITH ORGANIZATIONAL GOALS

ASSESSMENT CRITERIA:/0 Pursue &erson# gro"th nd "or! n to"rds i*&ro)ing 2u#i'ictions set 'or

&ro'ession10 Mintin intr&erson# nd inter&erson# re#tionshi&s in the course o' *nging

se#'$ .sed on &er'or*nce e)#ution030 Co**it*ent to the orgni?tion nd its go# is de*onstrted in the &er'or*nce o'

duties

CONTENTS:/0 Code o' conduct nd code o' ethics10 Person# h(giene30 Inter&erson# nd intr&erson# s!i##s40 Co**uniction s!i##s60 Fund*ent# rights t "or!

70 Co*&n( &rocedures nd stndrds

CONDITIONS:

Student- trinee *ust .e &ro)ided "ith the 'o##o"ing:

Too#s E2ui&*ent Mteri#s- Su&ies

si*u#ted #.ortor( roo* cse studies

e#ectronic #erning de)ice &rints nd *edi

co*&uterte#e)ision nd )ideo set

MET%ODOLO,+:/0 Video &resenttion10 Discussion30 Reserch

ASSESSMENT MET%OD:/0 Inter)ie" 5 or#10 "ritten30 O.ser)tion


27/98

LO . SET AND MEET WORK PRIORITIES

ASSESSMENT CRITERIA:/0 Co*eting de*nds re &rioriti?ed to chie)e &erson#$ te* nd orgni?tion#

go#s nd o.ecti)es10 Resources re uti#i?ed e''icient#( nd e''ecti)e#( to *nge "ith &riorities nd

co**it*ents30 Prctice #ong econo*ic use nd *intennce e2ui&*ent nd 'ci#ities re 'o##o"ed

s &er est.#ished &rocedures0

CONTENTS:/0 Bor! )#ues nd ethics10 Co*&n( &o#icies30 Co*&n( o&erting &rocedures nd stndrds40 ,ender nd De)e#o&*ent60 Person# %(giene

CONDITIONS:



ssess*ent too#s 'or csestudies

si*u#ted #.ortor( roo* cse studies

e#ectronic #erning de)ice &rints nd *edi

co*&uter Bor!ce- #octionssess*ent

te#e)ision nd )ideo set

MET%ODOLO,+:/0 Lecture- Discussion10 Reserch- &roect

ASSESSMENT MET%OD:/0 Inter)ie" 5 or#10 Britten30 Port'o#io ssess*ent40 Si*u#tion


28/98

LO 3. MAINTAIN PROFESSIONAL GROWTH AND DEVELOPMENT

ASSESSMENT CRITERIA:/0 Trinings nd creer o&&ortunities re identi'ied nd )i#ed o' .sed on o.

re2uire*ents10 Recognitions re sought- recei)ed nd de*onstrted s &roo' o' creer

d)nce*ent30 O.tin nd rene" #icenses nd- or certi'ictions re#e)nt to o. nd creer

CONTENTS:/0 Certi'ictions nd #icenses &&recition10 Prtici&te in trining &rogr*s30 A"rds- re"rds

CONDITIONS:



Certi'ictes nd #icenses

&en nd &&er

MET%ODOLO,+:

/0 Fi#* )ie"ing10 Lecture30 ,rou& Discussion40 Reserch60 Si*u#ted trining "or!sho&s

ASSESSMENT MET%OD:/0 Inter)ie" 5 or#10 Britten

30 O.ser)tion


29/98


30/98

LO /0 IDENTIF+ %AARDS AND RISS


/0 Bor!ce h?rds nd ris!s re identi'ied nd c#er#( e>ined0

10 %?rds-Ris!s nd its corres&onding indictors re identi'ied in "ith theco*&n( &rocedures0

30 Contingenc( *esures re recogni?ed nd est.#ished in ccordnce "ithorgni?tion# &rocedures0

CONTENTS:

/0 %?rds nd ris!s identi'iction nd contro#10 Orgni?tion# s'et( nd he#th &rotoco#30 Thresho#d #i*it )#ue TLV40 O%S indictors

CONDITIONS:

The students- trinees *ust .e &ro)ided "ith the 'o##o"ing:/0 Bor!ce10 PPE30 Lerning ,uides40 %nd5outs

Orgni?tion# S'et( nd %e#th Protoco# O%S Indictors Thresho#d Li*it V#ue %?rds-Ris! Identi'iction nd Contro#

60 CD@s$ V%S t&es$ trns&renciesMET%ODOLO,IES:

/0 Intercti)e 5#ecture10 Si*u#tion30 S(*&osiu*40 ,rou& D(n*ics

ASSESSMENT MET%OD:

/0 Sitution An#(sis10 Inter)ie"30 Prctic# E>*40 Britten E>*


31/98

LO . EVALUATE HAZARDS AND RISKS


/0 Ter*s o' *>i*u* to#er.#e #i*its re identi'ied .sed on thresho#d #i*it

)#ues TLV10 E''ects o' h?rds re deter*ined030 O%S issues nd concerns re identi'ied in ccordnce "ith "or!ce

re2uire*ents nd re#e)nt "or!ce O%S #egis#tion0CONTENTS:

/0 TLV t.#e10 Phi# O%S Stndrds30 E''ects o' h?rds in the "or!ce40 Ergono*ics

60 E,, Regu#tionsCONDITIONS:


/0 %nd outs on

Phi#0 O%S Stndrds E''ects o' h?rds in the "or!ce

Ergono*ics E,, regu#tions10 TLV T.#e30 CD@s$ V%S t&es$ trns&rencies

MET%ODOLO,IES:

/0 Intercti)e 5#ecture10 Sitution An#(sis30 S(*&osiu*

40 Fi#* )ie"ing60 ,rou& D(n*ics

ASSESSMENT MET%OD:

/0 Inter)ie"10 Britten E>*30 Si*u#tion


32/98

LO 3. CONTROL HAZARDS AND RISKS

ASSESSMENT CRITERIA:/0 O%S &rocedures 'or contro##ing h?rds nd ris! re strict#( 'o##o"ed0

10 Procedures in de#ing "ith "or!ce ccidents$ 'ire nd e*ergencies re 'o##o"edin ccordnce "ith the orgni?tion@s O%S &o#icies0

30 Person# &rotecti)e e2ui&*ent is correct#( used in ccordnce "ith orgni?tion@sO%S &rocedures nd &rctices0

40 Procedures in &ro)iding &&ro&rite ssistnce in the e)ent o' "or!cee*ergencies re identi'ied in #ine "ith the est.#ished orgni?tion# &rotoco#0

CONTENTS:

/0 S'et( Regu#tionsC#en Air Act

E#ectric# nd Fire S'et( CodeBste *nge*entDisster Pre&redness nd Mnge*ent

10 Contingenc( Mesures nd ProceduresCONDITIONS:

The students-trinees *ust .e &ro)ided "ith the 'o##o"ing/0 %nd outs on

S'et( Regu#tions5 C#en Air Act5 E#ectric# nd Fire S'et( Code5 Bste *nge*ent5 Disster Pre&redness nd Mnge*ent

Contingenc( Mesures nd Procedures10 O%S Person# Records30 PPE40 CD@s$ V%S t&es$ trns&rencies

MET%ODOLO,IES:

/0 Intercti)e 5#ecture10 S(*&osiu*30 Fi#* Vie"ing40 ,rou& D(n*ics60 Se#' &ce

ASSESSMENT MET%OD:

/0 Britten10 Inter)ie"

30 Cse-Sitution An#(sis40 Si*u#tion


33/98

LO !. MAINTAIN OCCUPATIONAL HEALTH AND SAFETY AWARENESS


/0 Procedures in e*ergenc( re#ted dri## re strict#( 'o##o"ed in #ine "ith the

est.#ished orgni?tion guide#ines nd &rocedures010 O%S &erson# records re 'i##ed u& in ccordnce "ith "or!ce

re2uire*ents030 PPE re *intined in #ine "ith orgni?tion guide#ines nd &rocedures0

CONTENTS:

/0 O&ertion# he#th nd s'et( &rocedure$ &rctices nd regu#tions10 E*ergenc(5re#ted dri##s nd trining

CONDITIONS:


/0 Bor!ce10 PPE30 O%S &erson# records40 CD@s$ V%S t&es$ trns&rencies60 %e#th record

MET%ODOLO,IES:/0 Intercti)e 5#ecture10 Si*u#tion30 S(*&osiu*40 Fi#* Vie"ing60 ,rou& D(n*ics

ASSESSMENT MET%OD:

/0 De*onstrtion

10 Inter)ie"30 Britten E>*40 Port'o#io Assess*ent


34/98

COMMON COMPETENC+ : DEVELOP AND UPDATE INDUSTRY KNOWLEDGE

MODULE TITLE : DEVELOPING AND UPDATE INDUSTRYKNOWLEDGE

MODULE DESCRIPTOR : This *odu#e co)ers the !no"#edge$ s!i##s nd ttitudesre2uired to ccess$ increse nd u&dte industr(!no"#edge0

NOMINAL DURATION : 6 %rs0

CERTIFICATE LEVEL : NC II

PRE5REQUISITE :


U&on co*etion o' this *odu#e$ the trinees-students shou#d .e .#e to:

LO /0 identi'( nd ccess !e( resources o' in'or*tion on the industr(

LO 10 ccess $ &( nd shre industr( in'or*tion

LO 3 u&dte continuous#( re#e)nt industr( !no"#edge


35/98

LO 1 I"#$%&'( )$" )**#++ ,#( -#+/-*#+ ' &$'-)%&$ $ %# &$"/+%-(


/0 Sources o' in'or*tion on the industr( re correct#( identi'ied nd ccessed10 S&eci'ic in'or*tion on sector o' "or! is ccessed nd u&dted

CONTENTS:

/0 In'or*tion sources

*edi

re'erence .oo!

#i.rries

union

industr( ssocition

internet

&erson# o.ser)tion

CONDITIONS:

/0 Pro&er h(giene &rocedure *nu#s10 internet30 &erson# co*&uter40 re'erence .oo!60 industr( ourn#s

MET%ODOLO,+:

/0 Se#' &ced-*odu#r10 De*onstrtion30 S*## grou& discussion40 Distnce eduction

ASSESSMENT MET%ODS

/0 Britten-Or# e>*intion10 Prctic# de*onstrtion


36/98

LO . A**#++ 2 )4( )$" +)-# &$"/+%-( &$'-)%&$


Sources o' in'or*tion on the industr( re ccessed nd &iedIndustr( in'or*tion is correct#( &ied to d(5to5d( cti)it(In'or*tion to ssist e''ecti)e "or! &er'or*nce is o.tined

CONTENTS:

Trde unions en)iron*ent# issues nd re2uire*entsIndustri# re#tions issues nd *or orgni?tionCreer o&&ortunitiesBor! ethic re2uired to "or! in the industr(

Qu#it( ssurnce

CONDITIONS:

Industr( ourn#s-*nu#sinternet&erson# co*&uterre'erence .oo!

MET%ODOLO,+:


ASSESSMENT MET%ODS

/0 Britten-Or# e>*intion

10 Prctic# de*onstrtion


37/98

LO 3 /")%# *$%&$//+4( -#4#)$% &$"/+%-( ,$64#"#


/0 U&dted !no"#edge is shred "ith custo*er nd co##egues10 For*# nd in'or*# reserch is use to u&dte gener# !no"#edge o' the

industr(

CONTENTS:

/0 In'or*tion sources

*edi

#i.rries-re'erence .oo!

union-industr( ssocition

internet

10 Legis#tion tht ''ects the industr(

CONDITIONS:

/0 internet10 &erson# co*&uter30 re'erence .oo!

MET%ODOLO,+:

/0 Se#' &ced-*odu#r

10 De*onstrtion30 S*## grou& discussion40 Distnce eduction

ASSESSMENT MET%ODS



38/98


39/98

LO 1 P-)*%&*# #-+$)4 -&$ )$" ($#


/0 Pro&er h(giene &rocedures re 'o##o"ed

10 Person# groo*ing nd h(giene re &rctice regu#r#(

CONTENTS:

/0 %(giene &rocedures

Pro&er hnd "shing

Regu#r .thing

A&&ro&rite nd c#en c#othing

C#ening nd sniti?ing &rocedures

Person# h(giene

CONDITIONS:

/0 Pro&er h(giene &rocedure *nu#s10 So&30 Sniti?er40 %(giene &roducts

MET%ODOLO,+:


ASSESSMENT MET%ODS



40/98


41/98

LO 3 &"#$%&'( )$" -#+$" % ($&* -&+,


/0 Potenti# h(giene ris!s re identi'ied

10 Action to *ini*i?e nd re*o)e h(giene ris! re t!en30 %(giene ris! .e(ond the contro# o' indi)idu# re re&orted to &ro&er uthorit(

CONTENTS:

/0 T(&es o' h(giene ris!s

cteri nd cont*intion

In&&ro&rite 'ood hnd#ing

Poor "or! &rctices

Cross cont*intion

Dis&os# o' gr.ge or &otenti##( cont*inted "ste

CONDITIONS:


MET%ODOLO,+:


ASSESSMENT MET%ODS



42/98

LO ! C4#)$&$ )$" "&+&$'#*%)$%


/0 Pro&er use o' c#ening *teri#s re identi'ied

10 Pro&er c#ening &rocedures re 'o##o"ed30 Pro&er disin'ectnts re used

CONTENTS:

/0 Di''erent c#ening *teri#s10 C#ening &rocedures30 C#ening ,uide#ines

CONDITIONS:


MET%ODOLO,+:


ASSESSMENT MET%ODS



43/98

COMMON COMPETENC+ : PERFORM COMPUTER OPERATIONS

MODULE TITLE : P#-'-&$ C/%#- O#-)%&$+

MODULE DESCRIPTION : This *odu#e co)ers the !no"#edge$ s!i##s nd ttitudes

needed to &er'or* co*&uter o&ertions0 This inc#udes in&utting$ ccessing$ &roducing nd trns'erring dt using&&ro&rite hrd"re nd so't"re0

SU,,ESTED DURATION:

4< hrs

LEVEL OFQUALIFICATION

: NC II

PREREQUISITE :


At the co*etion o' the *odu#e the trinees-students shou#d .e .#e to:

LO /0 P#n nd &re&re the ts! to .e undert!en

LO 1 In&ut dt into the co*&uter

LO30 Access in'or*tion using co*&uter

LO 40 Produce out&ut dt using co*&uter s(ste*

LO 60 Mintin co*&uter e2ui&*ent nd s(ste*


44/98

LO 1 P4)$ )$" -#)-# %# %)+, % 8# /$"#-%),#$


/0 Re2uire*ents o' the ts! undert!en re deter*ine nd &ro&er#( understood

10 A&&ro&rite hrd"re nd so't"re is se#ected in ccordnce "ith the ts!ssigned nd re2uired outco*e

30 P#nned ts!ed con'or*ed "ith the O%S guide#ines nd &rocedures

CONTENTS:

/0 T(&es o' co*&uters nd .sic 'etures o' di''erent o&erting s(ste*s10 P#in &rts o' co*&uter30 Storge de)ices nd .sic ctegories o' *e*or(40 T(&es o' so't"re

60 Co*&uter c&cit(70 O%S ,uide#ines90 Co*&uter C&cit(

CONDITION:

The trinees-students *ust .e &ro)ided "ith the 'o##o"ing:

E2ui&*ent nd Accessories

&erson# co*&uternet"or! s(ste*co**uniction e2ui&*ent&rinterscnner!e(.ord*ouse

Su&ies nd Mteri#so''ice su&ies

dis!ettesCDsi& dis!s

Too#sSet o' scre" dri)er

Lerning Mteri#sLerning e#e*ents-cti)it( sheetsMnu'cturer@s *nu#


45/98

LO I$/% ")%) &$% %# */%#-


/0 Entered dt into the co*&uter using &&ro&rite &rogr*-&iction is in

ccordnce "ith co*&n( &rocedures

10 Accurc( o' in'or*tion is chec!ed in ccordnce "ith the stndrd o&erting&rocedures

30 In'or*tion is s)ed in ccordnce "ith the stndrd o&erting &rocedures

40 In&utted dt tht re stored in the storge *edi re in ccordnce "ith there2uire*ents

60 Bor! is &er'or*ed "ithin the ergono*ic guide#ines

CONTENTS:Stndrd o&erting &rocedures in entering nd s)ing dt into the co*&uterStorge *ediErgono*ic guide#ines

CONDITION:


E2ui&*ent nd Accessories&erson# co*&uternet"or! s(ste*co**uniction e2ui&*ent&rinterscnner!e(.ord*ouse

Su&ies nd Mteri#s

o''ice su&iesdis!ettesCDsi& dis!s




46/98


47/98

LO ! P-"/*# /%/% ")%) /+&$ */$&*)%&$ +(+%#


/0 Entered dt is &rocessed using &&ro&rite so't"re co**nds10 Printed out dt s re2uired using co*&uter hrd"re-&eri&her# de)ices is in

ccordnce "ith stndrd o&erting &rocedures30 Trns'erred 'i#es-dt .et"een co*&ti.#e s(ste*s using co*&uter so't"re$

hrd"re-&eri&her# de)ises is in ccordnce "ith stndrd o&erting&rocedures

CONTENTS:

60 So't"re Co**nds70 O&ertion nd Use o' Peri&her# De)ices90 Procedures in Trns'erring Fi#es-Dt

CONDITION:



Su&ies nd Mteri#so''ice su&iesdis!ettesCDsi& dis!s




48/98

LO 5 M)&$%)&$ */%#- #9/$% )$" +(+%#+

ASSESSMENT CRITERIA:/0 C#ening$ *inor *intennce nd rece*ent o' consu*.#es re

i*e*ented in ccordnce "ith stndrd o&erting &rocedures10 Procedures 'or ensuring securit( o' dt inc#uding regu#r .c!5u&s nd )irus

chec!s re i*e*ented in ccordnce "ith stndrd o&erting &rocedures30 sic 'i#e *intennce &rocedures re i*e*ented in #ine "ith the stndrd

o&erting &rocedures

CONTENTS:

/0 C#ening$ Minor Mintennce nd Rece*ents o' Consu*.#es10 Creting More S&ce in the %rd Dis!30 Re)ie"ing Progr*s40 De#eting Un"nted Fi#es

60 Chec!ing %rd Dis! 'or Errors70 Viruses nd U& to Dte Anti5Virus Progr*s

CONDITION:



Su&ies nd Mteri#so''ice su&iesdis!ettesCDs

i& dis!s




49/98

COMMON COMPETENC+ : PERFORM WORKPLACE SAFETY PRACTICES

MODULE TITLE : PERFORMING WORKPLACE SAFETY PRACTICES

MODULE DESCRIPTOR : This *odu#e co)ers the !no"#edge$ s!i##s nd ttitudes in'o##o"ing he#th$ s'et( nd securit( &rctices0 It inc#udes

de#ing "ith e*ergenc( situtions nd*intining s'e &erson# stndrd0

NOMINAL DURATION : 6 %rs0

CERTIFICATE LEVEL : NC II

PRE5REQUISITE :


U&on co*etion o' this *odu#e$ the trinees-students shou#d .e .#e to:

LO /0 Prctice "or!ce s'et($ securit( nd h(giene s(ste*s$ &rocesses nd o&ertion

LO 10 Res&onds &&ro&rite#( to 'u#ts$ &ro.#e*s nd e*ergenc( situtions

LO 30 6@s in "or!ce

LO 40 En)iron*ent# &rotection "reness


50/98

LO 1. P-)*%&*# 6-,4)*# +)'#%(2 +#*/-&%( )$" ($# +(+%#+2 -*#++#+ )$"#-)%&$


/0 Correct he#th($ s'et( nd securit( &rocedures re co*ied in #ine "ith the

#egis#tion nd regu#tion

10 Correct he#th$ s'et( nd securit( &rocedures re 'o##o"ed0

30 reches o' he#th$ s'et( nd securit( &rocedures re identi'ied0

CONTENTS:

/0 %e#th$ s'et( nd securit( &rocedures10 reches &rocedures

CONDITIONS:

/0 Mnu#s10 %nd.oo! s'et( nd securit(30 Re&ort s*e

MET%ODOLO,+:


ASSESSMENT MET%ODS

Britten-Or# e>*intionPrctic# de*onstrtion


51/98

LO R#+$"+ )--&)%#4( % ')/4%+2 -84#+ )$" ##-#$*( +&%/)%&$+0


/0 E*ergenc( nd &otenti# e*ergenc( re recogni?ed nd &&ro&rite ctionre t!en

10 E*ergenc( &rocedures re 'o##o"ed in #ine "ith enter&rise &rocedures30 Assistnce is sought 'ro* co##egues to reso#)e or res&ond to e*ergenc(

sitution40 S'e &erson# &resenttion stndrd re identi'ied nd 'o##o"ed

CONTENTS:

/0 E*ergenc( &rocedurePerson# inuriesFireE#ectrocutionNtur# c#*it(Cri*in# cts

10 S'e &erson# &resenttion stndrd

CONDITIONS:

/0 E*ergenc( &rocedure *nu#s10 %nd.oo! s'et( nd securit(30 Re&ort40 E*ergenc( dri##s 8 instruction-guide#ines

MET%ODOLO,+:

/0 Se#' &ced-*odu#r10 De*onstrtion

30 S*## grou& discussion40 Distnce eduction

ASSESSMENT MET%ODS

/0 Britten-Or# e>*intion10 Prctic# de*onstrtion30 O.ser)tion


52/98

LO 3. 5:+ &$ 6-,4)*#


/0 Fo##o" the &rincies o' FI5FO10 Set side e)er(thing in its &ro&er ce

30 Pro&er #.e#ing o' c.inets-she#)es40 S"ee& '#oor nd dust 'urniture nd 'i>tures

CONTENTS:

/0 6@s Princies

CONDITIONS:

/0 so't .roo*s10 duster 30 orgni?ers40 #.e#ing *teri#s60 *r!ers

MET%ODOLO,+:


ASSESSMENT MET%ODS



53/98

LO ! E$&-$#$%)4 -%#*%&$ )6)-#$#++


/0 Segregtes "stes10 Identi'( .io5degrd.#e 'ro* non5.io5degrd.#e

30 E*&ties trsh regu#r#(40 Use en)iron*ent# 'riend#( *teri#s in "ste dis&os#60 Pro&er "ste dis&os#

CONTENTS:/0 Bste *nge*ent10 Po##ution contro#30 E''ect o' &o##ution40 T(&es o' &o##utnts

CONDITIONS: Students *ust .e &ro)ided "ith the 'o##o"ing

/0 Modu#es10 Re'erence .oo!30 ,uide#ines on "ste dis&os#40 F#(ers-.rochures

MET%ODOLO,+:


ASSESSMENT MET%ODS



54/98


55/98

LO 1 A4( #''#*% #-8)4 )$" $$;#-8)4 */$&*)%&$ +,&44+ % -#+$" %*/+%#- $##"+


/0 Stndrd O&erting Procedures SOP "hen greeting the guest "ere 'o##o"ed10 In'or*tion "ere &ro&er#( disse*inted30 Use intercti)e co**uniction "ith others

CONTENTS:

/0 Person#it( de)e#o&*ent nd &u.#ic re#tions10 sic or# co**uniction- "riting *e*os nd #etters30 Pre&ring o. docu*enttion40 Fo##o"ing instructions

60 Fi##ing5out 'or*s

CONDITIONS: Students-Trinees *ust .e &ro)ided "ith the 'o##o"ing:

Too#s E2ui&*ent Mteri#s

Recorder Video C*er recorder V t&e

Micro&hone Te#e)ision CD

Fu##5.od( *irror V%S-DVD P#(er M!eu& !it

Co*&n( dress Re'erences:

oo!s$ .rochures$

*nu#s

Methodo#og( :

Modu#r se#'5&ce #erningE#ectronic LerningIndustr( I**ersionDe*onstrtionFi#*5)ie"ing

Assess*ent Method:

Inter)ie" or#-2uestionnireO.ser)tionDe*onstrtion o' Prctic# S!i##s


56/98

LO P-&"# -% )$" 9/)4&%( +#-&*# % */+%#-


/0 Custo*er needs "ere ssessed ccording to re#tionshi&s .et"een 'ood ndre#igion$ gender$ 'o#!"(s$ *ores nd #i'e5c(c#e

10 Co**uniction stndrds in custo*er ser)ice "ere 'o##o"ed30 Identi'ied o&&ortunities to enhnce the 2u#it( o' ser)ices nd &roducts "ere

i*e*ented40 Ti*e *nge*ent

CONTENTS:

/0 Food nd cu#ture10 E>ortion o' 'ood trends

5 Pst$ &resent nd 'uture trend30 Co**uniction stndrds in custo*er ser)ice






Co*&n( dress Re'erences:

oo!s$ .rochures$*nu#s

Methodo#og( :

/0 Modu#r se#'5&ce #erning10 E#ectronic Lerning30 Industr( I**ersion40 De*onstrtion

60 Fi#*5)ie"ing

Assess*ent Method:

/0 Inter)ie" or#-2uestionnire10 O.ser)tion30 De*onstrtion o' Prctic# S!i##s


57/98

LO 3 H)$"4# 9/#-+ %-/ %#4#$#2 ')< )*&$#2 &$%#-$#% )$" #;)&4


/0 A&ied te#e&hone ethics10 A&ied correct &rocedure in using te#e&hone$ '> *chine nd internet30 Di#( re&ort is cco*ished ccording to co*&n( ru#es nd regu#tions

CONTENTS:

/0 Uses o' te#e&hone$ '> *chine$ internet nd e5*i#10 Te#e&hone nd e#ectronic *i# ethics30 Procedures in hnd#ing 2ueries






Co*&n( dress F> *chine Re'erences:

Co*&uter "ith &rinternd internet connection


Methodo#og( :

/0 Modu#r se#'5&ce #erning10 E#ectronic Lerning30 Industr( I**ersion40 De*onstrtion60 Fi#*5)ie"ing

Assess*ent Method:



58/98

LO ! H)$"4# */+%#- *4)&$%+2 #)4/)%&$ )$" -#*#$")%&$+


/0 Inter)ie" s!i##s

10 S!i##s in hnd#ing custo*er co*ints30 ,uide#ines in hnd#ing co*ints "ere identi'ied40 Co*ints "ere e)#uted nd reso#)ed .sed on its nture$ deti#s nd

degree o' #i.i#it(

CONTENTS:

/0 ,uide#ines in hnd#ing co*ints10 Procedures in res&onding nd reso#)ing co*ints






Co*&n( dress F> *chine Re'erences:

Co*&uter "ith &rinternd internet connection


Methodo#og( :

/0 Modu#r se#'5&ce #erning10 E#ectronic Lerning30 Industr( I**ersion40 De*onstrtion60 Fi#*5)ie"ing

Assess*ent Method:



59/98

UNIT OF COMPETENC+ : PROVIDE HOUSEKEEPING SERVICES TO GUEST

MODULE TITLE : PROVIDING HOUSEKEEPING SERVICES TO GUEST

MODULE DESCRIPTOR :

This *odu#e co)ers the !no"#edge$ s!i##s nd ttitude in&ro)iding gener# house!ee&ing ser)ices to guest0

NOMINAL DURATION :


PRE5REQUISITE :

SUMAMR+ OF LEARNIN, OUTCOMES:

U&on co*etion o' this *odu#e$ the trinee- student *ust .e .#e to:

LO /0 Identi'( nd &er'or* di''erent house!ee&ing ser)ices

LO 10 %nd#e house!ee&ing re2uests

LO 30 Ad)ice guests on roo* nd house!ee&ing e2ui&*ent


60/98


61/98

MET%ODOLOL,+:

Modu#r se#'5&ced

E#ectronic #erning

Industr( I**ersion

Fi#* )ie"ing

De*onstrtion

Discussion

ASSESSMENT MET%OD:

Inter)ie" or#- 2uestionnire

O.ser)tion

De*onstrtion o' Prctic# S!i##s

Britten e>*intion


62/98

LO . HANDLE HOUSEKEEPING RE=UESTS

ASSESSMENT CRITERIA:/0 Re2uests re hnd#es in &o#ite nd 'riend#( *nner in ccordnce "ith the

est.#ish*ent@s custo*er ser)ice stndrds nd securit( &rocedures0

10 ,uest is c!no"#edged .( use o' n*e "hene)er &ossi.#e30 Deti#s o' re2uests *de re con'ir*ed nd noted in ccordnce "ith industr(

&rocedures40 A&&ro&rite &o#ogies re *de "hen re2uests hs risen 'ro* .re!do"n in roo*

ser)ice60 Ti*e#iness 'ro *eting re2uests re greed u&on "ith guests70 Re2uested ite*s re &ro*&t#( #octed nd de#i)ered "ithin greed ti*e'r*es090 Ite*s 'or &ic!5u& re co##ected "ithin greed ti*e'r*es

CONTENTS:/0 %ouse!ee&ing nd Front O''ice 'or*s10 Codes nd regu#tions30 %nd#e 2ueries through te#e&hone$ '> *chine$ internet nd e5*i#40 Inter&erson# s!i##s: Co**uniction nd #istening s!i##s60 U&se##ing nd se##ing techni2ues

CONDITIONS:



.roo*s Te#e&hone Pen nd &&er

s2ueegees Co*&uter %ouse!ee&ing- FO 'or*s

dust &ns guest roo* co*ete ndo&ertion# #.ortor(

o&erting *nu#s

rugs 'or )rious &ur&oses re'rigertor roo* su&ies nd *enities

toi#et .o"# .rush e#ectric 'n .rochures nd rtestoi#et &u*& ir conditioning unit c#ening che*ic#s

g#o)es she#)es 'irst id !it

*o& s2uee?er #r* c#oc!

ste& #dder te#e)ision nd )ideo (er

.uc!ets )cuu* c#eners

sorting .s!ets cr&et s"ee&er

.rushes ..(@s cri.

ro##5"( .eds- cots

cdd(- tro##e(


63/98

MET%ODOLO,+:

Modu#r se#'5&ced

E#ectronic #erning

Industr( I**ersion

Fi#* )ie"ing

De*onstrtion

Discussion

ASSESSMENT MET%OD:


O.ser)tion


Britten e>*intion


64/98

UNIT OF COMPETENC+ : PREPARE ROOMS FOR GUESTS

MODULE TITLE : PREPARING ROOMS FOR GUESTS

MODULE DESCRIPTION :This *odu#e de#s "ith the !no"#edge nd s!i##sre2uired in c#ening nd &re&ring roo* 'or guestsccording to industr( stndrds0

NOMINAL DURATION :


PRE5REQUISITE :


LO /0 Set5u& e2ui&*ent nd tro##e(s

LO 10 Access roo*s 'or ser)icing

LO 30 M!e 8u& .eds

LO 40 C#en nd c#er roo*s

LO 60 C#en nd store tro##e(s nd e2ui&*ent


65/98

LO 1. SET;UP E=UIPMENT AND TROLLEYS

ASSESSMENT CRITERIA:/0 C#ening su&ies nd e2ui&*ent re2uired 'or ser)icing roo*s re correct#(

se#ected nd &re&red 'or use

10 Su&ies 'or tro##e(s re ccurte#( identi'ied nd se#ected or ordered in su''icientnu*.ers in ccordnce "ith est.#ish*ent &rocedures0

30 Tro##e(s s'e#( #oded "ith de2ute su&ies in ccordnce "ith est.#ish*ent&rocedures0

CONTENTS:/0 T(&es nd uses o' c#ening e2ui&*ent10 T(&es c#ening *teri#s nd su&ies nd their uses30 C#ssi'iction o' c#ening too#s$ e2ui&*ent nd *teri#s ccording to their uses

nd cre

40 Setting5u& o' tro##e(- cdd( "ith c#ening *teri#s ccording to needs ndest.#ish*ent stndrds0

60 S'et( *esures in hnd#ing di''erent c#ening e2ui&*ent nd che*ic#s70 S'e !ee&ing &rctices90 S'et( h?rds nd &recutions

CONDITION:






o&erting *nu#s


toi#et .o"# .rush e#ectric 'n .rochures nd rtes

toi#et &u*& ir conditioning unit c#ening che*ic#s

ru..er g#o)es she#)es 'irst id !it

*o& s2uee?er #r* c#oc! "ter

ste& #dder te#e)ision nd )ideo (er detergents.uc!ets )cuu* c#eners dro& sheets- ru..er *ts

sorting .s!ets cr&et s"ee&er sniti?ing gents

.rushes ..(@s cri. s*## to"e#s

dish s&onge ro##5"( .eds- cots gr.ge .gs

s&r( .ott#es cdd(- tro##e( ir 'reshener

co. "e. re*o)ers so' disin'ectnts

&ron t.#es #int 'ree c#othes

"ter hose c.inets so#)ents

'#oor &o#isher scouring &ds


66/98

MET%ODOLO,+:

Modu#r se#'5&ced

E#ectronic #erning

Industr( I**ersion

Fi#* )ie"ing

De*onstrtion

Discussion

ASSESSMENT MET%OD:


O.ser)tion


Britten e>*intion


67/98

LO . ACCESS ROOMS FOR SERVICING


/0 Roo*s re2uiring ser)ice re correct#( identi'ied .sed on in'or*tion su&ied tohouse!ee&ing st''0

10 Roo*s re ccessed in ccordnce "ith the est.#ish*ent@s custo*er ser)ice ndsecurit( &rocedures0

CONTENTS:/0 Codes nd regu#tion10 sic &hrseo#ogies in house!ee&ing30 %ouse!ee&ing re&orts$ chec!#ists nd 'or*s

CONDITION:



%ouse!ee&ing re&orts ndendorse*ents

Te#e&hone Pen nd &&er

Co*&uter %ouse!ee&ing- FO 'or*s

.rochures- rtes

Stndrd roo* *enities

MET%ODOLO,+:

Modu#r se#'5&ced

E#ectronic #erning

Industr( I**ersion Fi#* )ie"ing

De*onstrtion

Discussion

ASSESSMENT MET%OD:


O.ser)tion


Britten e>*intion


68/98

LO 3. MAKE UP BEDS

ASSESSMENT CRITERIA:/0 eds nd *trices re stri&&ed$ &i##o"s nd #inen re chec!ed 'or stins nd

d*ge nd roo*s re chec!ed "hether guests #e't n( )#u.#es010 Ite*s "ith stins re i**edite#( segregted nd 'or"rded to the #undr(

de&rt*ent30 ed #inens re reced in ccordnce "ith est.#ish*ent stndrds nd

&rocedures0

CONTENTS:/0 T(&es nd si?es o' #inens$ &i##o"s nd .ed sheets10 Procedures in *!ing u& .eds nd cots30 Co#or hr*on(

CONDITION:



#*& shde .ed tissue

&i##o"s dresser trsh .in -gr.ge

&i##o" cses t.#e #inens

.ed sheets chir trsh cn- gr.ge .in

.#n!ets

*irror

.ed co)er

MET%ODOLO,+:

Modu#r se#'5&ced

E#ectronic #erning

Industr( I**ersion

Fi#* )ie"ing

De*onstrtion

Discussion

ASSESSMENT MET%OD:


O.ser)tion


Britten e>*intion


69/98

LO !. CLEAN AND CLEAR ROOMS

ASSESSMENT CRITERIA:/0 Roo*s re c#ened in correct order nd "ith *ini*u* disru&tion to guests10 A## 'urniture$ 'i>tures nd 'ittings re c#ened nd chec!ed in ccordnce "ith

est.#ish*ent &rocedures nd h(giene- s'et( guide#ines30 A## ite*s re reset in ccordnce "ith est.#ish*ent stndrds40 Roo* su&ies re chec!ed$ reenished or reced in ccordnce "ith

est.#ish*ent stndrds60 Pests re &ro*&t#( identi'ied nd &&ro&rite ction is t!en in ccordnce "ith

s'et( nd est.#ish*ent stndrds70 Roo*s re chec!ed 'or n( de'ects$ nd these re ccurte#( re&orted in

ccordnce "ith est.#ish*ent &rocedures0

90 D*ged ite*s re recorded in ccordnce "ith est.#ish*ent &rocedures0 An( unusu# or sus&icious &erson$ ite* or occurrence is &ro*&t#( re&orted in

ccordnce "ith est.#ish*ent &rocedures0;0 ,uest@s .e#ongings #e't in )cted roo*s re co##ected nd stored in ccordnce

"ith #ost nd 'ound est.#ish*ent &rocedures

CONTENTS:/0 Mteri#s$ too#s$ che*ic# gents nd e2ui&*ent needed in c#ening guest roo*10 Procedures on c#ening guest roo*

0 occu&ied-)cnt.0 cei#ings nd '#ooringsc0 #ni red0 'urniture nd 'i>turese0 .ed

30 Procedures in c#ening 'urniture nd 'i>tures40 Procedures in c#ening .throo* nd toi#et60 Identi'(ing &ests nd &(ing &ro&er contro#

70 Procedures in *i>ing sniti?ing gents90 Sniti?ing roo*s nd .throo*s0 Reenishing roo* nd .throo* su&ies nd *enities;0 S'et( *esures in c#ening/


70/98

CONDITIONS:






o&erting *nu#s






ste& #dder te#e)ision nd )ideo (er detergents

.uc!ets )cuu* c#eners dro& sheets- ru..er *ts








d*& c#oth '#oor &o#isher scouring &ds

insecticide- &esticide

MET%ODOLO,+:

Modu#r se#'5&ced

E#ectronic #erning

Industr( I**ersion Fi#* )ie"ing

De*onstrtion

Discussion

ASSESSMENT MET%OD:


O.ser)tion


Britten e>*intion


71/98

LO 5. CLEAN AND STORE TROLLEYS AND E=UIPMENT


/0 Tro##e(s nd e2ui&*ent re c#ened 'ter use in ccordnce "ith est.#ish*ent&rocedures

10 A## ite*s re correct#( stored in ccordnce "ith est.#ish*ent &rocedures30 Su&ies nd ite*s re chec!ed nd reenished or re5ordered in ccordnce "ith

est.#ish*ent &rocedures0

CONTENTS:/0 T(&es o' c#ening *teri#s nd e2ui&*ent

10 C#ening nd !ee&ing c#ening *teri#s nd e2ui&*ent ccording to*nu'cturer@s o&erting &rocedures nd est.#ish*ent stndrds0

30 S'e !ee&ing &rctices in ccordnce "ith est.#ish*ent stndrds0

CONDITION:






o&erting *nu#s






ste& #dder te#e)ision nd )ideo (er detergents.uc!ets )cuu* c#eners dro& sheets- ru..er *ts








d*& c#oth '#oor &o#isher scouring &ds

insecticide- &esticide


72/98

MET%ODOLO,+:

Modu#r se#'5&ced

E#ectronic #erning Industr( I**ersion

Fi#* )ie"ing

De*onstrtion

Discussion

ASSESSMENT MET%OD:


O.ser)tion De*onstrtion o' Prctic# S!i##s

Britten e>*intion


73/98

UNIT OF COMPETENC+ : PROVIDE VALET SERVICE

MODULE TITLE : PROVIDING VALET SERVICE

MODULE DESCRIPTOR :This *odu#e co)ers the .sic !no"#edge$ s!i##s nd ttitudere2uired 'or )#et ser)ice &ro)iders in co**erci#cco**odtion est.#ish*ent0 E>&erienced st'' *e*.ers"ith sound orgni?tion nd inter&erson# s!i##s gener##(undert!e this ro#e0

PRE5 REQUISITE :


LO /0 Identi'( V#et ser)ices

LO 10 Per'or* &ro&er coordintion to ensure o&ti*u* &ri)c($ securit( nd con'identi#it(o' ## guests0

LO 30 Dis( &ro'ession# )#et stndrds

LO 40 Ensure &ro&er hnd#ing o' guest@s &ro&ert(0


74/98

LO 1. IDENTIFY VALET SERVICES

ASSESSMENT CRITERIA:/0 Identi'( ser)ices re2uired or &re'erred .( guests in ccordnce "ith est.#ish*ent

&rocedures010 Est.#ishes r&&ort nd good"i## "ith guests through or#- "ritten co**uniction0

CONTENTS:/0 sic ro#es o' )#et ser)ice "ithin Phi#i&&ine hos&it#it( industr(010 ui#ding guest r&&ort through or# nd "ritten co**uniction30 Procedures in &er'or*ing )#et ser)ices:

0 Pic!ing5 u& #undr(

.0 Chec!ing #undr( 'or &ossi.#e d*gesc0 Sorting$ endorsing nd de#i)er( o' #undr(

40 Procedures in !ee&ing #undr( re c#en in ccordnce "ith est.#ish*entstndrds0

CONDITION:



Cdd(- tro##e( #uggge crrier &en nd &&er

#undr( .s!et sorting she#)es tgs

#.e#er house!ee&ing 'or*s

MET%ODOLO,+:

Modu#r se#'5&ced

E#ectronic #erning

De*onstrtion Discussion

Industr( tour

Industr( I**ersion

Fi#* )ie"ing

ASSESSMENT MET%ODS:

O.ser)tion

Inter)ie" Britten e>*intion

De*onstrtion o' &rctic# s!i##s


75/98

Third &rt( re&ort

LO . PERFORM PROPER COORDINATION TO ENSURE OPTIMUM PRIVACY2SECURITY AND CONFIDENTIALITY OF ALL GUESTS

ASSESSMENT CRITERIA:/0 Coordinte "ith roo*s !ee&ing su&er)isor 'or the de#i)er( o' &rocessed ite*s in

ccordnce "ith est.#ish*ent Stndrd O&erting Procedures010 Coordinte "ith Front O''ice- %ouse!ee&ing in ccordnce "ith Stndrd O&erting

Procedures030 In'or* #undr( o''ice o' his "here.outs in cse o' need 'or his ser)ice040 Coordinte "ith sorter- *r!er .out s&eci# instructions o' guest060 Chec!ing #undr( ite*s 'or d*ges nd in'or* guest i**edite#( i' there re0

CONTENTS:/0 Orgni?tion# chrt o' the house!ee&ing de&rt*ent10 Pre&re re&orts nd endorse*ents o' )#et ser)ice &ro)ider30 Procedure o' sorting nd *r!ing o' #undr( ite*s040 Chec!ing #undr( condition60 De#i)er( o' #undr( nd #uggge to guest roo*0

CONDITION:



Cdd(- tro##e( #uggge crrier &en nd &&er

#undr( .s!et sorting she#)es tgs

#.e#er "shing *chine house!ee&ing 'or*s

dr(ing *chine orgni?tion# chrt

dr(5"shing e2ui&*ent #undr( su&ies#undr( ite*s

#undr( re&ort 'or*s

MET%ODOLO,+:

Modu#r se#'5&ced

E#ectronic #erning

De*onstrtion Discussion

Industr( tour


76/98

Industr( I**ersion

Fi#* )ie"ing

ASSESSMENT MET%ODS:

O.ser)tion

Inter)ie"

Britten e>*intion


Third &rt( re&ort


77/98

LO 3. DISPLAY PROFESSIONAL VALET STANDARDS

ASSESSMENT CRITERIA:/0 R&&ort is est.#ished nd 'ee#ing s o' good"i## re enhnced .et"een the guest

nd the est.#ish*ent through good or# nd "ritten co**uniction010 In'or*tion .out indi)idu# guest is ccessed nd uti#i?ed to &ro)ide &erson#i?ed

nd 2u#it( ser)ice030 V#et groo*ing nd co**uniction stndrds re 'o##o"ed in ccordnce "ith

est.#ish*ent stndrds0

CONTENTS:/0 sic contct #ists nd deti#s$ nd .sic custo*er &re'erence &ro'i#es010 Co**uniction &hrses o' )#et ser)ice &ro)ider "ith guest in ccordnce "ith

est.#ish*ent stndrds30 Person#it( de)e#o&*ent: ,roo*ing nd &erson# h(giene

CONDITIONS:


Records- &ro'i#es o' guests

MET%ODOLO,+:

Modu#r se#'5&ced

E#ectronic #erning

De*onstrtion

Discussion

Industr( tour

Industr( I**ersion

Fi#* )ie"ing

ASSESSMENT MET%ODS:

O.ser)tion

Inter)ie"

Britten e>*intion



78/98

Third &rt( re&ort

LO !. CARE FOR GUEST PROPERTY

ASSESSMENT CRITERIA:/0 Luggge is un&c!ed$ stored nd &c!ed net#( in ccordnce "ith guest

instructions010 ,uest c#othes re &&ro&rite#( &re&red nd &resented$ red( 'or guest use030 Shoes re correct#( c#ened40 Re&irs re *de or orgni?ed in ccordnce "ith est.#ish*ent &rocedures060 Con'identi#it( regrding guest &ro&ert( nd cti)ities is *intined in ccordnce

"ith #eg# nd ethic# stndrds0

CONTENTS:/0 Procedure in un&c!ing$ storing nd &c!ing o' guest #uggge in ccordnce "ith

guest instructions010 Procedure in &ressing nd &resenting guest@s c#othes red( 'or use030 Identi'( c#ening *teri#s nd su&ies &&ro&rite 'or shoes .sed on *teri# o'

shoes0

40 C#ening nd &re&ring guest@s shoes in ccordnce "ith est.#ish*ent stndrds60 sic drning nd *ending 'or c#othing nd #inen nd re&ir o' other ccessories070 Protoco#s 'or ensuring o&ti*u* &ri)c( nd con'identi#it( 'or ## guests0

CONDITION:


Too#s E2ui&*ent Mteri#s- Su&iesshoe .rush #uggge crrier c#ening gents

c#ening rgs '#t iron need#es nd threds

ste* &ressers &en nd &&er

ironing .ord guest 'o#io

c.inets

MET%ODOLO,+:

Modu#r se#'5&ced

E#ectronic #erning


79/98

De*onstrtion

Discussion

Industr( tour

Industr( I**ersion

Fi#* )ie"ing

ASSESSMENT MET%ODS:

O.ser)tion

Inter)ie"

Britten e>*intion


Third &rt( re&ort


80/98

UNIT OF COMPETENC+ : CLEAN PREMISES

MODULE TITLE : CLEANING PREMISES

MODULE DESCRIPTOR :This *odu#e co)ers the !no"#edge$ s!i##s nd ttitudesre2uired in c#ening &re*ises o' n cco**odtion industr(0 Itinc#udes se#ection nd set5u& o' e2ui&*ent nd *teri#s=c#ening o' .oth "et nd dr( res= nd *intennce o'

c#ening e2ui&*ent nd *teri#s0

NOMINAL DURATION :

PRE5REQUISITE :


LO /0 Se#ect nd use e2ui&*ent nd *teri#s &ro&er#( 'or c#ening &re*ises0

LO 10 Co*( "ith occu&tion#= he#th nd s'et( re2uire*ents in &re&ring dr( nd "etc#ening gents nd che*ic#s

LO 30 Identi'( nd e>in di''erent c#ening o&ertions$ che*ic#s nd tret*ent o'co**on h?rds in the "or!ce

LO 40 Dis&ose gr.ge nd used che*ic#s &ro&er#(

LO 60 C#en "et nd dr( res ccording to enter&rise &rocedures

LO 70 Mintin nd store c#ening e2ui&*ent nd che*ic#s


81/98

LO 1. SELECT AND USE E=UIPEMNT AND MATERIALS PROPERLY FOR CLEANINGPREMISES

ASSESSMENT CRITERIA:/0 E2ui&*ent re se#ected ccording to t(&e o' c#ening to .e undert!en10 A## e2ui&*ent re chec!ed i' c#en nd in s'e "or!ing condition &rior to use30 Suit.#e dr( nd "et c#ening gents nd che*ic#s re se#ected nd &re&red in

ccordnce "ith *nu'cturer@s nd re#e)nt occu&tion# he#th nd s'et(re2uire*ents

40 Protecti)e c#othing re se#ected nd used "here necessr(0

CONTENTS:/0 Co**on e2ui&*ent nd c#ening che*ic#s nd gents nd their usge in

ccordnce "ith *nu'cturer@s instruction10 Identi'iction nd tret*ent o' co**on h?rds in the "or! re30 Occu&tion# he#th nd s'et( re2uire*ents40 Co**on &rotecti)e c#othing nd *teri#s nd their &&ro&rite use060 Chec!ing s'et( nd "or!ing conditions o' c#ening e2ui&*ent in ccordnce "ith

*nu'cturer@s instruction nd est.#ish*ent o&erting stndrds0

CONDITON:



Bter&roo' c#othing nd'oot"er

Vcuu* c#eners c#ening gents ndche*ic#s

c!ets Po#isher- scru..ers gogg#es nd *s!s

A&ron dustersMo&s$ .roo*s$ .rushes dust &ns

O)er##s gr.ge .gs

Pns

,r.ge rece&tc#es

uc!ets

%ed"er

MET%ODOLO,+:

Modu#r se#'5&ced


82/98

E#ectronic #erning

De*onstrtion

Discussion

Industr( tour

Industr( I**ersion

Fi#* )ie"ing

ASSESSMENT MET%ODS:

O.ser)tion

Inter)ie"

Britten e>*intion


Third &rt( re&ort


83/98

LO . COMPLY WITH OCCUPATIONAL HEALTH AND SAFETY RE=UIREMENTS IPREPARING DRY AND WET CLEANING AGENTS AND CHEMICALS

ASSESSMENT CRITERIA:/0 Occu&tion# he#th nd s'et( re2uire*ents re co*ied "ith10 E2ui&*ent re chec!ed i' c#en nd in s'e "or!ing conditions &rior to use30 A&&ro&rite use o' &rotecti)e c#othing is o.ser)ed0

CONTENTS:/0 Po#icies nd &rocedures re#ted to c#ening o&ertions nd dis&os# o' used

che*ic#s in ccordnce "ith est.#ish*ent o&erting stndrds10 Securit( &rocedures o' est.#ish*ent30 L"s on gener# "or!ce s'et($ h?rdous su.stnces nd *nu# hnd#ing

nd storge re2uire*ents40 Chec!ing s'et( nd "or!ing condition o' c#ening e2ui&*ent in ccordnce "ith

*nu'cturer@s instructions nd est.#ish*ent &rocedures

CONDITIONS:




Vcuu* c#eners c#ening gents ndche*ic#s

c!ets Po#isher- scru..ers gogg#es nd *s!s

A&ron dusters

Mo&s$ .roo*s$ .rushes dust &ns

O)er##s gr.ge .gsPns Mi>ing 'or*u#

,r.ge rece&tc#es Po#icies nd #"s on gener#"or!ce s'et(

uc!ets

%ed"er

MET%ODOLO,+:

Modu#r se#'5&ced


84/98

E#ectronic #erning

De*onstrtion

Discussion

Industr( tour

Industr( I**ersion

Fi#* )ie"ing

ASSESSMENT MET%ODS:

O.ser)tion

Inter)ie"

Britten e>*intion


Third &rt( re&ort


85/98


86/98

%ed"er

signs nd d)isories

MET%ODOLO,+:

Modu#r se#'5&ced

E#ectronic #erning

De*onstrtion

Discussion

Industr( tour

Industr( I**ersion

Fi#* )ie"ing

ASSESSMENT MET%ODS:

O.ser)tion

Inter)ie"

Britten e>*intion


Third &rt( re&ort


87/98

LO !. DISPOSE GARBAGE AND USED CHEMICALS PROPERLY

ASSESSMENT CRITERIA:/0 ,r.ge nd used che*ic#s re dis&osed o' in ccordnce "ith h(giene$ s'et(

nd en)iron*ent# #egis#tion re2uire*ents0

CONTENTS:

/0 Pro&er dis&os# o' used che*ic#s in ccordnce "ith *nu'cturer@s instructionsnd s'et( nd en)iron*ent# #egis#tion re2uire*ents0

10 Procedure in gr.ge dis&os# in ccordnce "ith est.#ish*ent stndrds

CONDITION:



gr.ge rece&tc#es *nu#s nd .rochures

gr.ge .in- trsh cn gr.ge .gs

s'et( nd en)iron*ent#egis#tion &o#icies

MET%ODOLO,+:

Modu#r se#'5&ced

E#ectronic #erning

De*onstrtion

Discussion

Industr( tour

Industr( I**ersion

Fi#* )ie"ing

ASSESSMENT MET%ODS:

O.ser)tion

Inter)ie"

Britten e>*intion



88/98

Third &rt( re&ort

LO 5. CLEAN WET AND DRY AREAS

ASSESSMENT CRITERIA:/0 Bet nd dr( res c#ened in ccordnce "ith est.#ish*ent stndrd o&erting

&rocedure010 C#ening gents or che*ic#s re se#ected nd &ied 'or s&eci'ic res in

ccordnce "ith *nu'cturer@s reco**endtions$ s'et( &rocedures ndest.#ish*ent &o#icies nd &rocedures0

30 Bor! re is .rricded or "rning signs re ced$ s &&ro&rite$ to reduce ris! toco##egues nd custo*ers

CONTENTS:/0 Procedures in c#ening &u.#ic .throo*s

10 Procedures in C#ening &u.#ic res intern# nd e>tern#$ &ri)te #ounge resnd .#conies30 Procedure in c#ening 'unction roo*s40 Procedure in c#ening !itchen60 C#ening storge res

CONDITION:




Vcuu* c#eners O&erting *nu#s nd.rochures

c!ets Po#isher- scru..ers ,ogg#es nd *s!s

A&ron Cr&et s"ee&ers Dusters

Mo&s$ .roo*s$ .rushes Dust &ns

O)er##s ,r.ge .gs

Pns Disin'ectnts

,r.ge rece&tc#es C#ening gents

uc!ets Detergents%ed"er Deodori?ers

Signs nd d)isories Furniture nd 'i>ture


89/98

c#eners- &o#ishers

S2ueegees ,ener# s&ot c#ening gent

,#ss c#eners

Deodori?ers

MET%ODOLO,+:

Modu#r se#'5&ced

E#ectronic #erning

De*onstrtion

Discussion

Industr( tour Industr( I**ersion

Fi#* )ie"ing

ASSESSMENT MET%ODS:

O.ser)tion

Inter)ie"

Britten e>*intion

De*onstrtion o' &rctic# s!i##s Third &rt( re&ort


90/98

LO ?. MAINTAIN AND STORE CLEANING E=UIPMENT AND CHEMICALS

ASSESSMENT CRITERIA:/0 E2ui&*ent re c#ened 'ter sue in ccordnce "ith enter&rise re2uire*ents nd

*nu'cturer@s instructions010 Routine *intennce is crried out or rrnged in ccordnce "ith enter&rise

&rocedures30 Fu#ts re identi'ied nd re&orted in ccordnce "ith est.#ish*ent &rocedures40 E2ui&*ent re stored in the designted re nd in condition red( 'or re5use060 Che*ic#s re stored in ccordnce "ith he#th nd s'et( re2uire*ents

CONTENTS:/0 Procedure in "i&ing do"n nd c#ening o' c#ening e2ui&*ent$ too#s nd *teri#s10 Procedure in "shing nd rinsing e2ui&*ent nd too#s30 Procedure in dr(ing out nd sniti?ing c#ening e2ui&*ent$ too#s nd *teri#s40 Procedure in dis*nt#ing nd re5sse*.#ing c#ening e2ui&*ent in ccordnce

"ith *nu'cturer@s instruction060 Routine *intennce nd &re)enti)e *intennce &rogr*s in ccordnce "ith

s'et( nd securit( &rocedures nd est.#ish*ent o&ertions

CONDITION:




Vcuu* c#eners O&erting *nu#s nd.rochures

c!ets Po#isher- scru..ers ,ogg#es nd *s!s

A&ron Cr&et s"ee&ers Dusters

Mo&s$ .roo*s$ .rushes Dust &ns

O)er##s ,r.ge .gsPns Disin'ectnts

,r.ge rece&tc#es C#ening gents


91/98

uc!ets Detergents

%ed"er Deodori?ers

Signs nd d)isories Furniture nd 'i>turec#eners- &o#ishers

S2ueegees ,ener# s&ot c#ening gent

,#ss c#eners

Deodori?ers

MET%ODOLO,+:

Modu#r se#'5&ced

E#ectronic #erning De*onstrtion

Discussion

Industr( tour

Industr( I**ersion

Fi#* )ie"ing

ASSESSMENT MET%ODS:

O.ser)tion Inter)ie"

Britten e>*intion


Third &rt( re&ort


92/98

UNIT OF COMPETENC+ : LAUNDER LINEN AND GUEST CLOTHES

MODULE TITLE : LAUNDERING LINEN AND GUEST CLOTHES

MODULE DESCRIPTOR :This *odu#e co)ers .sic !no"#edge$ s!i##s nd ttitudesre2uired in "shing nd ironing c#othes nd #inen0 It inc#udeschec!ing nd sorting= re*o)ing stins= &re&ring "shinge2ui&*ent nd su&ies$ #undr( &rocess nd *intennce o'#undr( re nd e2ui&*ent0

NOMINAL DURATION :

PRE5REQUISITE :


LO /0 Identi'( t(&es o' '.ric nd #undr( e2ui&*ent

LO 10 O.ser)e s'et( &rctices in hnd#ing #undr( e2ui&*ent nd che*ic#s

LO 30 Fo##o" correct &rocedure in #undering &rocess 'or guest@s #undr( ite*s

LO 40 Pc!ge nd store #undr( ite*s


93/98

LO 1. IDENTIFY TYPES OF FABRIC AND LAUNDRY E=UIPMENT

ASSESSMENT CRITERIA:/0 Ite*s re correct#( sorted ccording to the c#ening &rocess re2uired nd the

urgenc( o' the ite*10 Lundr( *ethods re correct#( se#ected in ccordnce "ith te>ti#e #.e#ing codes

nd .sed on:0 t(&e o' '.ric nd 'i.er.0 d(e 'stnessc0 *ount o' soi#ged0 "shing instructions

30 Lundr( e2ui&*ent is &ro&er#( o&erted in ccordnce "ith *nu'cturer@sinstructions

CONTENT:/0 T(&es o' 'i.ers nd '.rics10 Lundr( ter*s nd stndrd #undering *ethods30 T(&es nd usge o' "shing e2ui&*ent: "shing *chine nd dr(ers40 T(&es nd usge o' #undr( che*ic#s nd c#ening gents60 C#ssi'ictions nd usge o' stin re*o)ing gents70 T(&es o' '.ric so'tener90 Reding te>ti#e #.e# codes

0 Procedures in sorting #undr( ite*s

CONDITION:



'i.er- '.ric s*es "shing *chine O&erting *nu#s nd

.rochuresdi''erent #inens nd #undr(ite*s

dr(ing *chine &en nd &&er


94/98

#.e#er dr(5c#ening *chine .#eching gent

hngers '#t iron stin re*o)ing gent

#undr( .s!ets ste* &ressers '.ric so'teners

"sh .sin ironing .ord sniti?ing gent

.uc!et sorting she#)es A## &ur&ose c#ening gent

"ter hose c#ening so#ution

detergents #i2uid$ &o"derre&ort 'or*s

MET%ODOLO,+:

Modu#r se#'5&ced

E#ectronic #erning

De*onstrtion

Discussion Industr( tour

Industr( I**ersion

Fi#* )ie"ing

ASSESSMENT MET%ODS:

O.ser)tion

Inter)ie"

Britten e>*intion De*onstrtion o' &rctic# s!i##s

Third &rt( re&ort


95/98

LO . OBSERVE SAFETY PRACTICES IN HANDLING LAUNDRY E=UIPMENT ANDCHEMICALS


/0 Lundr( *ethods re correct#( se#ected in ccordnce "ith te>ti#e #.e#ing codesnd .sed on:

0 t(&e o' '.ric nd 'i.er.0 d(e 'stnessc0 *ount o' soi#ged0 "shing instructions

10 Ite*s 'or #undering re chec!ed 'or stins nd stins re treted using the correct&rocess

30 C#ening gents nd che*ic#s re correct#( used in ccordnce "ith*nu'cturer@s instructions nd s&eci'ic #undr( e2ui&*ent

40 Lundr( e2ui&*ent is o&erted in ccordnce "ith *nu'cturer@s instructions60 Ite*s re chec!ed 'ter #undering &rocess to ensure 2u#it( c#ening70 An( d*ge rising 'ro* #undering &rocess is recorded nd &&ro&rite &ersons

is-re noti'ied in ccordnce "ith est.#ish*ent &rocedures90 Pressing nd 'inishing &rocesses re correct#( co*eted in ccordnce "ith te>ti#e

chrcteristics nd c#ient re2uire*ents

CONTENT:/0 Princies nd &rocedures in #undering c#othes nd #inens10 Princies nd &rocedures in treting stins .sed on nture o' stin nd t(&e o'

'.ric nd 'i.er

30 %nd#ing .#eching so#utions nd other #undr( che*ic#s40 %(giene$ he#th nd s'et( issues o' s&eci'ic re#e)nce to #undr( o&ertions60 Princies in dr(ing c#othes nd #inens70 Princies nd &rocedures in ironing nd &ressing c#othes nd #inens90 T(&es o' ironing e2ui&*ent$ too#s nd *teri#s nd their &ro&er usge0 T(&es o' hngers nd their uses;0 Fo#ding *ethods nd techni2ues

CONDITION:




96/98

'i.er- '.ric s*es "shing *chine O&erting *nu#s nd.rochures

di''erent #inens nd #undr(ite*s

dr(ing *chine &en nd &&er

#.e#er dr(5c#ening *chine .#eching gent

hngers '#t iron stin re*o)ing gent

#undr( .s!ets ste* &ressers '.ric so'teners"sh .sin ironing .ord sniti?ing gent

.uc!et sorting she#)es A## &ur&ose c#ening gent

"ter hose c#ening so#ution

detergents #i2uid$ &o"der

re&ort 'or*s

MET%ODOLO,+:

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