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Improve your airport infrastructure and operations with technology solutions and managed services from Black Box.

Complete Communications Solutions for Airports

BLACK BOX®

» Streamline operations

» Reduce costs

» Generate revenue

» Improve productivity

BLACK BOX®

877-877-2269 | blackbox.com/go/ManagedServices2 |

Complete Communications Solutions for Airports

Black Box Network Services for Your AirportLet Black Box help you implement a shared services solution that

is non-disruptive and adds immediate value. We have the depth of resources, industry experience, and certified expertise to support your day-to-day functions and help you transform your operations and infrastructure.

Black Box Network Services is a partner who understands the aviation and transportation industry. We can help you identify options to create and deploy a solution that achieves your goals and integrates seamlessly into your operations. From relatively straightforward technology requirements to complex technical staffing needs, Black Box Network Services can bring value to your operations, solutions to your technology challenges, and, quite simply, the support you need to help your airport's goals and objectives.

The Black Box ApproachAs your partner, Black Box Network Services will work closely with

you to help you define and assess your operational goals and develop a plan on how best to achieve them.

The Black Box team is an integral part of the day-to-day operations at MIA. They understand what we need to run smoothly and our two teams work seamlessly as one.

Maurice Jenkins CIO

Miami-Dade Aviation Department

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» Service Desk

» Network Management

» Voice Management

» Telecom Expense Management

» Desktop Support

» CUSS/CUPPS

» Infrastructure Management

» Project Management

» Staffing

» Shared Airport Tenant Services, including:

- Telephony/Analog/Voice

- Intranet/Internet

- Electrical/Low-Voltage Cabling

- PCI-Compliant Credit Card Processing

- CATV Services

- Digital Signage

» Flight Information Displays

» Public Address System Infrastructure

» Radio/Dispatch Systems

» Visual Paging

» CCTV

» Clock Synchronization

» 400-MHz/800-MHz Radio System

» Wireless Communication 802.11a/b/g/n (Wi-Fi)

Airport Services

Information Technology Real Estate Operations

Assess and Plan » Design » Source, Implement, and Secure » Operate and Maintain

BLACK BOX®

| 3877-877-2269 | blackbox.com/go/ManagedServices

Complete Communications Solutions for Airports

Information Technology Managed and Professional Services

We know information technology is an integral part of your strategic vision. With Black Box, your airport can begin to take advantage of new and emerging technologies without disrupting your current infrastructure.

Enterprise IT architecture provides opportunities for innovation in areas of:

• Infrastructuremodernization

• Consolidationandmodernization

• Cloud

• Cross-domaininformationsharing

• ConsistentinfluxofnewapplicationsandITservices

Integrating technological advances across an IT enterprise can assist your airport to attain increased levels of productivity and operational effectiveness. Black Box Network Services provides critical operations and maintenance support that ensures your IT systems are functioning at peak performance levels. We expertly provide the processes, systems, and personnel to support your enterpriseservicedesksandNetworkOperationsCenters.

As a systems integrator, Black Box Network Services has the business acumen, technology, and expertise to deliver enterprise-wide solutions that meet your current and future needs.

We use industry-leading management practices such as ISO, CMMI,andITILtoensurealignmentofInformationTechnologyservices and a sound business strategy. Our team of highly qualified professionals supports the complete enterprise IT life cycle from design and implementation to operations and maintenance. Black Box Network Services is dedicated to building and maintaining infrastructures that are scalable, redundant, efficient, and cost effective.

Real Estate

Shared Airport Tenant ServicesOur Shared Airport Tenant Services program approach incorporates:

accountability, communications, processes, and responsiveness to effectively and efficiently address the telecommunications, data network, and tenant service requirements of your airport.

Black Box Network Services is ready to be the one-stop resource for all your airport tenant needs including:

• Digital,analog,andVoiceoverInternetProtocol(VoIP) telephony services

• Broadbandandwirelesshigh-speedInternetaccess

• Discountedintrastate,interstate,andinternational telephone service

OperationsAirports face tremendous challenges: limited resources, stricter

regulations, budget reductions, and increased passenger volume. To meet these demands, all aspects of airport efficiency must be optimizedtotheirfullestcapacity.

Black Box Network Services’ solutions are designed to reduce interdepartmental operational complexities and streamline business process flows by lowering costs and measuring the current cost to deliver services vs.:

• Increasingeffectivenessandefficienciesbydeliveringconsistencyregardless of the workload

• Consolidatingandreducingthenumberofvendorsneededtosupport your airport

BlackBoxNetworkServiceshasestablishedamasscustomizationphilosophy to deliver standard support capabilities that generate consistentandpredictableresults.Our75%standard(pullingfrom thebestofbreed)with25%customized(allowingforyouruniquechallengesandcomplexities)modelenablesustoaddresseverydayneeds with consistent quality and pricing.

• VirtualLocalAreaNetwork(VLAN)technology

• CATV/CCTVintegration,operations,andmaintenance

• PCI-compliantcreditcardprocessingsystems

• Cableandwiringinstallationandmaintenance

• Dedicatedon-siteserviceandsupport

• Disasterplanningandrecoveryservices

• 24/7NetworkOperationsCenterandhelpdesksupport

Streamline Operations

Reduce Costs

Generate Revenue

Improve Productivity

Black Box Managed Services

BR00086-ManagedServices-Airports_v2

877-877-2269 | blackbox.com/go/ManagedServices

©Copyright2013.BlackBoxCorporation.Allrightsreserved.PrintedinU.S.A.BlackBox®andtheDoubleDiamondlogoareregisteredtrademarksofBBTechnologies,Inc.Anythird-partytrademarks appearing in this publication are acknowledged to be the property of their respective owners.

About Black BoxBlack Box is a leading communications system integrator dedicated to designing, sourcing, implementing, and maintaining today’s complex communications solutions.BlackBoxservicesmorethan175,000clientsinapproximately150countrieswithapproximately200officesaroundtheworld.FormoreinformationaboutBlackBoxManagedServices,pleasevisitblackbox.com/go/managedservices,e-mailmanagedservices@blackbox.com,orcall877-877-2269.

Business Continuity/Disaster Recovery Services

Engineering and Design Solutions

IT Management Services•Assettracking •CapacityPlanning•ChangeManagement •ConfigurationControl•DeploymentDelivery •ProjectManagement•ReleaseManagement

Network Monitoring and Management

Service Desk Support

•Basic,Tier1,Tier2,Tier3Support

Black Box PartnersWith the broadest portfolio of manufacturer partnerships, we’ll find a solution that’s right for you. Aastra®

Amcom® Aspect®

Avaya® AVST® BridgeWaveCisco® CommScope® Comview

Convergys™ GENBAND™

Mitel® MutareNEC® PathSolutions™ Polycom® SATMAPShoreTel®

Siemens Enterprise CommunicationsStar2Star® Status SolutionsSunGard®

Symmetrics Toshiba Telecom® Verint®

Service Level Reporting

Staff Augmentation

Shared Tenant Services

Telephony/Data Network Management•BlackBoxConvergenceCare•CarrierCoordinationandManagement•FaultManagement•PreventiveMaintenance•SecurityEventManagement•TelecomExpenseManagement

Featured partners

Advanced technology solutions

Customizable services for better business operations.» Add value to your business.

» Solve complex technology challenges.

» Evolve your technology on an OPEX budget.