Community & Family Resource Center. (CFRC) CFRC is dedicated to strengthening families and communities by providing information, education and support

Community & Family Resource CenterCommunity & Family Resource Center

Community & Family Resource Center Community & Family Resource Center (CFRC)(CFRC)

CFRC is dedicated to CFRC is dedicated to strengthening families and strengthening families and communities by providing communities by providing information, education and information, education and support. The Center is a support. The Center is a collaborative effort of city collaborative effort of city and state agencies, the and state agencies, the community, volunteers, and community, volunteers, and community based community based organizations.organizations.


Led by the East Baltimore Community Corporation, in partnership with the Maryland Department of Juvenile Services and the Family League of Baltimore City; the community Advisory Board of the Baltimore City Juvenile Justice Center (BCJJC) proposed the creation of a family resource center to meet the needs of children and families connecting with the Juvenile Justice system. Later, a partnership was formed among community members, government agencies, local organizations, and universities to bring the center to life. The Community and Family Resource Center is funded by the Family League of Baltimore City and the Maryland Department of Juvenile Services. The Resource Center is operated by the East Baltimore Community Corporation, in partnership with all the user agencies in the Baltimore City Juvenile Justice Center. The Community and Family Resource Center located within the Baltimore City Juvenile Justice Center opened its doors on Sept 12, 2005.

HISTORYHISTORY


1. To assist families of youth detained at the Juvenile Justice Center to access community resources that will make their child’s re-entry to the community more successful.

• Provide short-term family support activities and services.

• Provide long-term referral and family support services.

• Reduce the number of youth held in detention due to parental refusal or unavailability.

• To conduct follow-up on referrals made to community based services.

OBJECTIVESOBJECTIVES:

Community & Family Resource CenterCommunity & Family Resource CenterOBJECTIVESOBJECTIVES:

2. To prevent further delinquency, detention or confinement of Baltimore City Youth by:

•Providing educational, referral and support services.

•Strengthening the capacity of families to advocate for their child.

•Referring families to community based services.

GOALSGOALS

1. Reduce the number of youth in detention because of parental refusal or unavailability.

2. Utilize existing community based resources to connect families and youth to services.



CATEGORIES OF REFERRALS:CATEGORIES OF REFERRALS:


•Housing

•Mentoring

•Parenting Classes

•Employment

•Mediation

•Community Services

•Anger Management

•Supportive Services

•Education

•Legal – Child Custody

•Health Care

•Parenting Issues

•Job Training/ Employment

•Court Advocacy

•Support Groups

•Volunteerism

•Clothing

•Job Placement

•Recreation

•Counseling

•Drug Treatment

•Mental Health Services

PARTNERSPARTNERS

• Department of Juvenile Justice• The Family League of Baltimore

City• Maryland Public Defenders Office• State’s Attorneys Office for

Baltimore City• Baltimore City Police Department• Baltimore City Department of

Social Services• Baltimore City Public School

System• Baltimore City Court System

within the Juvenile Justice Center

• Maryland Department of Resources

• Non-traditional Community Based Programs

• Baltimore City Health Department

• Legal Aid

• Maryland Department of Health and Mental Hygiene

• Johns Hopkins Center for the Prevention of Adolescent Violence


DJS Intake(Parent unavailable, Parent refusal,

Parent delayed)

Parent Unavailable Parent Refusal

CFRC

CFRC

Three (3) Hours:

•CFRC will continually call parents / guardians

•Will regularly maintain contact with DJS with updates

OVERNIGHT: Continue to contact

NEXT DAY:

•CFRC will continue to call parents / guardians through end of court day

•If no parent or guardian is contacted or available to come by end of court day then case is assigned by the DJS Court Liaisons to the JDAI Expeditors

•CRRC will learn of the youth status from special list update from Court Liaison

Four (4) Hours:

CFRC will attempt to have parents / guardians pick-up youth by:

•Calling and offering services & support

•Providing transportation assistance

•Arranging and holding family conferences

•Providing resources consultation

•Other support as needed

After (4) Hours:

Youth goes to shelter

OVERNIGHT:

•CFRC Staff will Continue to call parents / guardians to come to court the next day

•Inform DJS Court Liaison of overnight developments

NEXT DAY:

CFRC will continue to call parents / guardians through end of court day

If no parent / guardian is contacted or available to come by the end of the court day, then the DJS Court Liaisons will assign the case to the JDAI Expeditors

CFRC will follow-up with update from Court Liaison

PROTOCOL

CURRENT OUTCOMESCURRENT OUTCOMES


DJS Intake Referrals July 1, 2006 – March 31, 2009

Category Referred to CFRC

Reconnected to Parent

Connected to Resources

Parent Refusals / Unavailability

2308 1802 1694

Walk - Ins 2092 N /A 1429

GRAND TOTAL

4440 1802 3186


YOUTH CONNECTED TO SERVICES

MONTH DJS Referral

s

Parent

Refusal

Parent Unavailabili

ty

Youth Returned Home

Youth Connect

ed to Resourc

es

Family Conferen

ces

Transportation

Letters Mailed

Out

Jul. – 08

116 27 89 92 82 90 20 102

Aug. – 08

94 19 75 76 57 79 7 55

Sept. – 08

99 16 83 83 60 75 4 62

Oct. – 08

73 13 60 62 56 56 2 67

Nov. – 08

54 13 41 41 26 47 2 32

Dec. – 08

64 15 49 51 28 55 0 24

Jan – 08

55 20 35 38 36 32 1 20

Feb. – 08

77 21 56 61 34 58 15 29

Mar. – 08

71 20 51 59 28 49 53 21

TOTAL 703 164 539 563 407 541 104 412

100% of DJS referred families were contacted and offered services.

80% of the DJS referred parents/caregivers contacted agreed to take custody of their child..

77% of the referred families received a Family Conference session and were offered community services.

75% of the families received Resource assessment and referrals. Theses families were immediately referred to community services such as family counseling, educational advocacy, after school programs, dropout prevention, mentorship programs, drug and alcohol, and more.

58% of the families that were referred to community resources were connected to the resources and received services.

104 families were transported to and or from court to take custody of their youth.

Performance Measurements

July 1, 2008 – March 31, 2009


Community & Family Resource Community & Family Resource CenterCenter

224

25

42

78

92

64

0 2119

36

5344

36

01 6

21

36

6169

9

0

20

40

60

80

1st Qtr 2nd Qtr 3rd Qtr

Age by Quarter

11 Yrs. Old12131415161718


275

34

164

27

180

230

50

100

150

200

250


Gender by Quarter

MALEFEMALE

307

1 1 0

189

1 1 0

199

2 1 10

50

100

150

200

250

300

350


Race by Quarter

AfricanAmericanCaucasian

Hispanic

Korean


1422

4438

20

44

21

31

2

11

28

7911

2115211721

119

49

81313

251719

1218107

61

0

10

20

30

40

50

60

70


ZIP CODES21202 21205

21213 21215

21216 21217

21218 21223

21229 21239

OTHERS


Statistical Report Period: April 1, 2009 – April 30, 2009

DJS / Juvenile Court Referrals:

From April 1, 2009 through April 30, 2009, the DJS Intake Unit made 104 referrals to CFRC because a parent/guardian was unwilling or unable to pick up their “release-eligible” child from Intake. Of these referrals, 104 families were contacted by CFRC staff, were offered supportive services/community based resources. Out of 104 referrals, 91 parents/guardians agreed to take custody of their child. As a result, 91 of these youth were prevented from having to spend a night, or an additional night, in secure detention or shelter, which is the primary objective of this program component.

DAYReporting Period

TOTAL EVENING GRANDTOTAL

INTAKE REFERRALS 98

6 104

TYPE OF REFERRAL

Parent Refusal 28 1 29

Parent Unavailability 73 2 75

Total Referrals 101

3 104

YOUTH STATUS

Youth Returned Home 86 5 91

Youth Placed In Shelter Care 2 1 3

Youth AWOL 5 0 5

Youth Detained 5 0 5

TOTAL 98

6 104

TRANSPORATION TYPE

Staff 0

Sedan Service 0

Tokens Distributed 13 0 13

SERVICES PROVIDED TOTAL

FAMILY CONFENCING 71 3 74

LETTERS SENT OUT 28 0 28

RESOUCES PROVIDED 49 3 52

YOUTH CONNECT TO RESOURCES pending

DEMOGAPHICS

AGE OF PARTICIPANTS

46

12

25

33

24

0

5

10

15

20

25

30

35

12 Yrs.Old

13 Yrs.Old

14 Yrs.Old

15 Yrs.Old

16 Yrs.Old

17 Yrs.Old


DEMOGAPHICS

GENDER OF PARTICIPANTS


74

30

MALEFEMALE

DEMOGAPHICS

RACE OF PARTICIPANTS


96

8

0102030405060708090

100

AFRICANAMERICAN

CAUCASIAN


DEMOGAPHICS

ZIP CODES OF PARTICIPANTS

2

1413

1113

14

10

54

18

0

2

4

6

8

10

12

14

16

18

20

WALK – INSApril 1, 2009 – April 30, 2009

Family Conferencing

7

Agency Referrals 7

General Information

40

Total Walk-Ins 47



CUSTOMER FEEDBACKCUSTOMER FEEDBACK

“Thanks to CFRC staff for all of your help, your support was greatly appreciated. I could not have made it without your help.” M. Watts

“CFRC is Heaven sent!” H. Whitfield

“Thanks for everything; CFRC saved my family’s life. You helped me to navigate through this process.” C. Berger

Documents

Community & Family Resource Center. (CFRC) CFRC is dedicated to strengthening families and communities by providing information, education and support