COMMONWEALTH OF PENNSYLVANIA DEPARTMENT OF …D - 2 Senior Consultant The Senior Consultant is responsible for evaluating existing systems and/or new user needs to analyze, design,

Contract Reference Number: 9985-36 Collective Number: CN00008116

SAP Contract Number: 4600007811 Change Number: 1 Change Effective Date: 7/07/05

COMMONWEALTH OF PENNSYLVANIA DEPARTMENT OF GENERAL SERVICES

HARRISBURG For: All using Agencies of the Commonwealth Subject: Staff Augmentation Contract Period: Effective date of April 11, 2005 and termination date of April 11, 2007 Buyer Name: Lionel Vasquez, Sr. 717-346-3826 CHANGE SUMMARY: Pursuant to the contract and in agreement with CAI the Commonwealth is adding new job titles to meet the needs of the Commonwealth. Please see above link for details. Change contract administrator from Mike Richart to Lionel Vasquez Sr. ALL OTHER TERMS AND CONDITIONS OF THIS AGREEMENT NOT CHANGED BY THIS CHANGE NOTICE REMAIN AS ORGINALLY WRITTEN.

D - 1

Attachment D - Job Titles and Descriptions Senior Consultant .................................................................................................................................... 2

SC 1.......................................................................................................................................................... 2 SC 2.......................................................................................................................................................... 3 SC 3.......................................................................................................................................................... 3

D - 2

Senior Consultant The Senior Consultant is responsible for evaluating existing systems and/or new user needs to analyze, design, recommend, and implement information system changes. Consultants typically are familiar with a variety of the field's concepts, methodologies, practices, and procedures and rely on experience and judgment to plan and accomplish goals. Consultants are able to perform a variety of complicated tasks with minimal or no direct supervision. Defines system and application architecture and provides vision, problem anticipation, and problem solving ability to organization. Consults with client to define need or problem, conducts research, performs studies and surveys to obtain data, and analyzes problems to advise on or recommend solutions, utilizing knowledge of theory, principles, or technology of specific discipline or field of specialization. May lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to and/or receives strategic direction from an executive or a manager. Senior Consultant 1 Years of Relevant Experience:

8 to 11 years

Preferred Education:

4 year college degree or equivalent technical study or advanced degree

Role Description: Understands government business process and operations Ability to transition business processes into business and technical

requirements Project Management experience Reviews, analyzes, and evaluates business systems and user needs Works well with IT and functional areas Designs architecture for an organization on an enterprise level Evaluates and revises business processes Leads and directs the work of others Anticipates and resolves issues Sets deadlines, assigns responsibilities, and monitors progress Proficient in one or more project management tools Ensures that all project goals are accomplished according to specifications

and business objectives Determine time estimates and schedule for own work and resolve issues in a

timely manner Identify and track issues, risks and action items Anticipate, identify, track and resolve issues and risks affecting own work and

work of the project team. Develop contingency plans as necessary. Consistently provides accurate and detailed estimates May analyze or recommend commercially available software or other IT

architectural components Execution of all responsibilities with little direct supervision Proficient in one IT architectural discipline Proficient in developing and providing high-level executive briefings. Mentor and coach peers Provide knowledge transfer to peers

D - 3

Senior Consultant 2 Years of Relevant Experience:

12 to 20 years



Role Description: All roles specified in SC 1 plus the following: Provides strategic consultation direction to management Provides measurable intellectual capital in developing solutions and solving

problems Experience developing architectural components to functional, technical and

industry standards Coordinate work with other IT professionals on system development teams Generally aware of new developments in industry and process and has ability

to apply them to work as appropriate Proficient in more than one IT architectural discipline defined as information

technology, computer programming, computer security, computer systems analysis, database management, information systems, internet applications and development, software development, and related fields.

May manage or oversee the tasks and priorities of one or more supervisors or team leaders

Advises client on alternate methods of solving need or problem, or recommends specific solution

Mentor and coach peers and subordinates Provide knowledge transfer to peers and subordinates

Senior Consultant 3 Years of Relevant Experience:

More than 20 years



Role Description: All roles specified in SC 1 and SC 2 plus the following: • Develop executive management presentations and reports • Engage in ongoing process improvement • Detailed functional and process knowledge of their discipline(s) • Utilize deep modeling, design and assembly skills • Builds system’s capability which reflects the highest state of technical

sophistication consistent with the organization’s needs and budget • Recommends insights that contribute to overall organization’s strategic

management • Consults with management to determine information requirements of

management, scientists, or engineers, determine boundaries and priorities of new projects, and discuss system capacity and equipment acquisitions

• Reviews project feasibility studies and makes recommendations • Provides independent verification and validation • May assign and schedule work, or delegate work to subordinate managers

and supervisors, and review work performed • May prepare proposals and solicit sale of systems analysis, programming, and

computer services to outside firms or agencies Mentor and coach managers, peers and subordinates

• Provide knowledge transfer to managers, peers and subordinates

Area 1 Bill RateJob Title Level Skill Category 1 Skill Category 2 Skill Category 3Senior Consultant 1 SC1 $70.00 $75.00 $84.00Senior Consultant 2 SC2 $81.00 $88.00 $97.00Senior Consultant 3 SC3 $94.00 $101.00 $112.00Offsite Upcharge $4.00 $4.00 $4.00





SC - Pricing

Area #1 Area #2 Area #3 Area #4 Area #5Bedford County Adams County Beaver County Allegheny County Chester County Clearfield County Armstrong County Butler County Berks County Delaware County Forest County Blair County Cameron County Bucks County Montgomery County Jefferson County Bradford County Clarion County Centre County Philadelphia County Juniata County Cambria County Elk County Cumberland County Perry County Carbon County Erie County Dauphin County Somerset County Clinton County Fulton County Lehigh County Susquehanna County Columbia County Greene County Montour County

Crawford County Indiana County Wyoming County Fayette County Lackawanna County Franklin County Lancaster County Huntingdon County Lawrence County Lycoming County Lebanon County Mc Kean County Luzerne County Mercer County Monroe County Mifflin County Northampton County Pike County Northumberland County Schuylkill County Potter County Snyder County Sullivan County Tioga County Union County Warren County Venango County Wayne County Washington County

Westmoreland County York County

Area Definitions C-1




HARRISBURG For: All using Agencies of the Commonwealth Subject: Staff Augmentation Contract Period: Effective date of January 1, 2005 and termination date

of April 11, 2007 Buyer Name: XD4/ Lionel Vasquez, Sr. 717-346-3826 CHANGE SUMMARY: Replace list of suppliers (Current Supplier Network) with new list of suppliers, see attachment for details, DGS has approved changes to the Sr. Account Manager as follows. Effective immediately, the following affected agencies will be realigned as indicated below: Jackie Boas, Sr. Account Manager Ellen Sigl, Sr. Account Manager Linda Leiby, Sr. Account Manager Aging - Linda Leiby 717-651-3080 DMVA - Military and Veterans Affairs - Linda Leiby 717-651-3080 DPW - Public Welfare - Ellen Sigl 717-651-3203 DOH - Health - Linda Leiby 717-651-3080 L&I - Labor and Industry - Linda Leiby 717-651-3080 Milk Marketing Board - Linda Leiby 717-651-3080 OIG - Office of Inspector General - Ellen Sigl 717-651-3203 PDA - Agriculture - Linda Leiby 717-651-3080 PDE - Education - Linda Leiby 717-651-3080 PID - Insurance Department - Ellen Sigl 717-651-3203 PSA - Patient Safety Authority - Jackie Boas 717-651-3209. ALL OTHER TERMS AND CONDITIONS OF THIS AGREEMENT NOT CHANGED BY THIS CHANGE NOTICE REMAIN AS ORGINALLY WRITTEN.

VENDOR NAME STATUSAbel Personnel ACTIVE

Access Personell ACTIVEAcclaim Systems, Inc. ACTIVE

Advanced Technology Solutions, Inc. ACTIVEAjilon Consulting ACTIVE

Alible Consulting, Inc ACTIVEAluise and Associates, Inc. ACTIVE

American Personnel Managers & Consultants, Inc. ACTIVE

Anteon Corporation - Applied Technology Division ACTIVE

Applied Computing ACTIVEAPSoft ACTIVEArcus ACTIVE

Argus Associates, Inc. ACTIVEATION, LLC ACTIVE

Atlas Software Technologies, Inc. ACTIVEAutomated Document Management

Solutions, Inc. (ADMS), ACTIVE

Avanco International, Inc. ACTIVEBCA Employee Management Group ACTIVE

Belcher Consulting Group, Inc. ACTIVEBerkheimer Outsourcing ACTIVEBeyond Numerics Inc. ACTIVE

BiStar Corporation ACTIVECapeCode IT Staffing & Consulting ACTIVE

Capitol Media ACTIVECelerity IT of PA, LLC ACTIVE

Ciber ACTIVECM IT Solutions ACTIVE

Computech ACTIVEConnexus Technolgy ACTIVE

Corporate Business Services, USA ACTIVECosmic Software Technologies, Inc. ACTIVE

CTG ACTIVEDaystar Solutions, Inc. ACTIVE

DDS - Diversified Data Systems, Inc. ACTIVEDevelopers IT, LLC ACTIVE

Distributed Systems Services, Inc. (DSS) ACTIVE

Diverse Technolgies Corporation ACTIVEDiversified Data Services, Inc. ACTIVE

Domino Technologies, Inc. ACTIVEDrexel Technical Associates ACTIVE

E & E IT Consulting, Inc. ACTIVEEmergency Solutions, LTD ACTIVE

Entry Time ACTIVEEthix Consulting ACTIVE

FORTUNE 500 Systems, Ltd. ACTIVEFutureNet, Inc. ACTIVE

GlobalSource IT ACTIVE

http://www.itq.state.pa.us/browse/VendorProfileMain.asp?VENDOR_NBR=262


http://www.itq.state.pa.us/browse/detail.asp?VENDOR_NBR=959


Green Apple Corporation ACTIVEI2, Inc. ACTIVE

iBusiness Solution, LLC ACTIVEImage API, Inc. ACTIVE

Information Services Group, Inc. (ISG) ACTIVEInfotech Consulting, Inc. ACTIVE

Innovation Business Concepts, Inc. ACTIVEIntelligium ACTIVEIntellimark ACTIVE

IQ, Inc. ACTIVEI-Tech, Inc. ACTIVE

Iverson Associates, Inc. ACTIVEJAG Consultancy ACTIVE

JFC Staffing Associates ACTIVEJudge Group ACTIVE

Kit Solutions, Inc. ACTIVEL.F. Banks & Associates ACTIVE

McFarland Technology, Inc. ACTIVEMindTree Consulting ACTIVE

Momentum, Inc. ACTIVEMultimedia Unlimited, Inc. ACTIVE

My IT Group ACTIVENet World Technology ACTIVE

NetComm Solutions, Inc. ACTIVENetConn Solutions ACTIVE

netXert, Inc. ACTIVENittany Link, Inc. ACTIVE

OES, Inc. ACTIVEOHFSR Auditing Services ACTIVE

Ohm Systems, Inc ACTIVEOSS, Inc. ACTIVE

Oxford Technical Inc. ACTIVEPandya Inc. ACTIVE

Partners Plus ACTIVEPaulette Coan ACTIVEPeak Solutions ACTIVE

Penn Data Networks, Inc. ACTIVEPennsoft Solutions, Inc. ACTIVE

Phoenix Consulting Services, Inc. ACTIVEPierson Consulting Company, Inc. ACTIVE

Pinkerton Computer Consultants, Inc. ACTIVEPomeroy IT Solutions ACTIVE

Prequel Solutions ACTIVERay Communications, Inc. ACTIVE

S3, Inc. ACTIVESmart & Associates, LLP ACTIVE

TCS America International - TATA ACTIVETech Circle ACTIVE

TECPORT Solutions, Inc. ACTIVETek Systems ACTIVE

Transfer Technology ACTIVETransition Management ACTIVE

Trinity Consultants, Inc. ACTIVEV-Soft Consulting Group ACTIVE

Workflow Systems ACTIVEYoung's Consulting, LLC ACTIVE





of April 11, 2007 Buyer Name: XD4/ Lionel Vasquez, Sr. 717-346-3826 CHANGE SUMMARY: Effective immediately, local public procurement units and purchasing agencies outside of the Commonwealth—including the federal government—may procure services under this contract by entering into a mutually agreed upon participating addendum with the Contractor. Amendment #1 sets forth the details of this change. ALL OTHER TERMS AND CONDITIONS OF THIS AGREEMENT NOT CHANGED BY THIS CHANGE NOTICE REMAIN AS ORGINALLY WRITTEN.





of April 11, 2007 Buyer Name: XD4/ Lionel Vasquez, Sr. 717-346-3826 CHANGE SUMMARY: In an effort to avoid unnecessary added SAP reviewers in the release strategy a line item for travel line item # 7370 (Travel Expenses) has been added to the staff augmentation contract. This new line item will be used only after obtaining a Waiver from the Department of General Services. The Comptrollers Office will not approve the purchase order without the Waiver being attached to the purchase order. Also: Replace list of suppliers (Current Supplier Network) with new list of suppliers, see attachment for details ALL OTHER TERMS AND CONDITIONS OF THIS AGREEMENT NOT CHANGED BY THIS CHANGE NOTICE REMAIN AS ORGINALLY WRITTEN.

VENDOR NAME STATUSAbel Personnel ACTIVE

Access Personell ACTIVEAcclaim Systems, Inc. ACTIVE

Advanced Technology Solutions, Inc. ACTIVEAjilon Consulting ACTIVE

Alible Consulting, Inc ACTIVEAluise and Associates, Inc. ACTIVE

American Personnel Managers & Consultants, Inc. ACTIVE

Anteon Corporation - Applied Technology Division ACTIVE

Applied Computing ACTIVEAPSoft ACTIVEArcus ACTIVE

Argus Associates, Inc. ACTIVEAstyra Corpororation Active

ATION, LLC ACTIVEAtlas Software Technologies, Inc. ACTIVE

Automated Document Management Solutions, Inc. (ADMS), ACTIVE

Avanco International, Inc. ACTIVEBCA Employee Management Group ACTIVE

Belcher Consulting Group, Inc. ACTIVEBerkheimer Outsourcing ACTIVEBeyond Numerics Inc. ACTIVE

BiStar Corporation ACTIVEBlue Wing Services ACTIVE

Bravera, Inc. (formerly Workflow Systems) Active

Brodie Software Partners, LLC ActiveCapeCode IT Staffing & Consulting ACTIVE

Capitol Media ACTIVECelerity IT of PA, LLC ACTIVE

Ciber ACTIVECimbrian ACTIVE

Cinemagic, Inc. ACTIVECM IT Solutions ACTIVE

Computech Corporation ACTIVEConnexus Technolgy ACTIVE

Corporate Business Services, USA ACTIVECosmic Software Technologies, Inc. ACTIVE

CTG (Computer Task Group) ACTIVEDaystar Solutions, Inc. ACTIVE

DDS - Diversified Data Systems, Inc. ACTIVEDevelopers IT, LLC ACTIVE

Distributed Systems Services, Inc. (DSS) ACTIVE

DISYS Corporation ACTIVEDiverse Technolgies Corporation ACTIVE

Diversified Data Services, Inc. ACTIVEDomino Technologies, Inc. ACTIVE



http://www.itq.state.pa.us/browse/detail.asp?VENDOR_NBR=959


Drexel Technical Associates ACTIVEE & E IT Consulting, Inc. ACTIVE

e-Data Experts Inc. ACTIVEEmergency Solutions, LTD ACTIVE

Entry Time ACTIVEEthix Consulting ACTIVE

Focusd HR Solutions, LLC ACTIVEFORTUNE 500 Systems, Ltd. ACTIVE

FutureNet, Inc. ACTIVEGlobalSource IT ACTIVE

Green Apple Corporation ACTIVEI2, Inc. ACTIVE

iBusiness Solution, LLC ACTIVEImage API, Inc. ACTIVE

Information Gateways, Inc. ACTIVEInformation Services Group, Inc. (ISG) ACTIVE

Infotech Consulting, Inc. ACTIVEInnovation Business Concepts, Inc. ACTIVE

Intelligium ACTIVEIntellimark ACTIVE

IQ, Inc. ACTIVEI-Tech, Inc. ACTIVE

Iverson Associates, Inc. ACTIVEJAG Consultancy ACTIVEJeffrey S. Bryner ACTIVE

JFC Staffing Associates ACTIVEJudge Group ACTIVEKadstech, Inc. ACTIVE

Kit Solutions, Inc. ACTIVEL.F. Banks & Associates ACTIVE

MaxisIT, Inc. ACTIVEMcFarland Technology, Inc. ACTIVE

MindTree Consulting ACTIVEMomentum, Inc. ACTIVE

Multimedia Unlimited, Inc. ACTIVEMy IT Group ACTIVE

Net World Technology ACTIVENetComm Solutions, Inc. ACTIVE

NetConn Solutions ACTIVEnetXert, Inc. ACTIVE

Nittany Link, Inc. ACTIVEOES, Inc. ACTIVE

OHFSR Auditing Services ACTIVEOhm Systems, Inc ACTIVE

OSS, Inc. ACTIVEOxford Technical Inc. ACTIVE

Pandya Inc. ACTIVEPartners Plus ACTIVEPaulette Coan ACTIVEPeak Solutions ACTIVE

Penn Data Networks, Inc. ACTIVEPennsoft Solutions, Inc. ACTIVE

Phoenix Consulting Services, Inc. ACTIVEPierson Consulting Company, Inc. ACTIVE

Pinkerton Computer Consultants, Inc. ACTIVEPomeroy IT Solutions ACTIVE

Prequel Solutions ACTIVERay Communications, Inc. ACTIVE

Reservoir Visualization, Inc. ACTIVEResilient Business Solutions ACTIVE

S3, Inc. ACTIVESmart & Associates, LLP ACTIVE

SWL Consulting Services, LLC ACTIVETCS America International - TATA ACTIVE

Tech Circle ACTIVETECPORT Solutions, Inc. ACTIVE

Tek Systems ACTIVETransfer Technology ACTIVE

Transition Management ACTIVETrinity Consultants, Inc. ACTIVE

Virtual Solutions ACTIVEV-Soft Consulting Group ACTIVE

Workflow Systems ACTIVEYoung's Consulting, LLC ACTIVE




HARRISBURG For: All using Agencies of the Commonwealth Subject: Information Technology Staff Augmentation Services Contract Period: Beginning date of 4/11/2005 and ending 4/10/2007 (renewed thru April 10/2008) Buyer Name: XD4/ Lionel Vasquez, Sr. 717-346-3826 CHANGE SUMMARY: In accordance with the “Option to Renew” clause. The subject contract is hereby renewed by mutual agreement between the Commonwealth of Pennsylvania and Computer Aid Inc. (CAI) for an additional one year period, beginning April 11, 2007 through April 10, 2008. Other Changes

1. Job Titles and Descriptions – In order to have a more consistent approach to the levels of job titles, the Functional Architect, Tech Architecture Specialist, and Tester have been consolidated from 4 levels to 3.

2. Skill Category Matrix – The matrix was changed in order to better align with the IT Services marketplace. It now considers supply

and demand as opposed to the maturity of the technology. It also was broadened to include more of the skill requirements required in the Commonwealth.

ALL OTHER TERMS AND CONDITIONS OF THIS AGREEMENT NOT CHANGED BY THIS CHANGE NOTICE REMAIN AS ORGINALLY WRITTEN.

Area Definitions (Version 2)




PA DGS IT Staff Augmentation Contract

Area 1 Bill Rates (Version 2)

Area 1

Job Title LevelSkill

Category 1Skill

Category 2Skill

Category 3Data Entry Operator DE1 $15.79 $15.95 $17.24Data Entry Operator DE2 $17.17 $17.34 $18.74Database Administrator DBA1 $42.49 $43.78 $47.30Database Administrator DBA2 $46.31 $47.71 $51.56Database Administrator DBA3 $62.99 $63.62 $68.75Functional Architect FA1 $34.92 $35.98 $38.89Functional Architect FA2 $44.08 $44.51 $48.09Functional Architect FA3 $53.08 $53.61 $57.92Help Desk Support HDS1 $24.17 $24.63 $26.98Help Desk Support HDS2 $26.72 $26.97 $29.42Product Specialist PS1 $42.76 $44.50 $47.96Product Specialist PS2 $51.03 $54.64 $59.82Product Specialist PS3 $71.41 $73.85 $79.77Program Manager PM1 $58.92 $59.50 $64.30Program Manager PM2 $70.72 $71.42 $77.16Program Manager PM3 $82.50 $83.31 $90.02Programmer PR1 $31.30 $34.70 $37.39Programmer PR2 $38.19 $45.53 $49.86Programmer PR3 $59.76 $61.80 $66.75Quality Assurance Specialist QAS1 $39.70 $40.10 $43.32Quality Assurance Specialist QAS2 $45.10 $45.55 $49.21Quality Assurance Specialist QAS3 $61.20 $61.80 $66.76Senior Consultant SC1 $70.90 $76.78 $86.15Senior Consultant SC2 $81.46 $89.35 $99.99Senior Consultant SC3 $95.03 $103.36 $115.37Software Process Engineer SPS1 $43.23 $43.66 $47.18Software Process Engineer SPS2 $48.95 $49.43 $53.41Software Process Engineer SPS3 $70.11 $70.81 $76.50System Administrator SA1 $36.25 $36.97 $39.84System Administrator SA2 $41.28 $43.31 $47.43System Administrator SA3 $61.23 $63.32 $68.40System Specialist SS1 $32.60 $33.24 $35.82System Specialist SS2 $38.45 $40.33 $44.16System Specialist SS3 $58.40 $60.40 $65.23Team Lead TL1 $52.42 $52.94 $57.19Team Lead TL2 $58.07 $58.65 $63.36Technical Architecture Specialist TAS1 $47.62 $48.09 $51.96Technical Architecture Specialist TAS2 $54.47 $55.01 $59.42Technical Architecture Specialist TAS3 $58.59 $59.17 $63.93Technical Writer TW1 $23.44 $23.67 $25.57Technical Writer TW2 $28.74 $29.02 $31.37Technical Writer TW3 $33.88 $34.21 $36.97Tester Test1 $31.18 $31.49 $34.03Tester Test2 $36.87 $37.23 $40.23Tester Test3 $44.38 $44.82 $48.43

Bill Rate



Area 2


Category 1Skill

Category 2Skill


Bill Rate



Area 3


Category 1Skill

Category 2Skill


Bill Rate



Area 4


Category 1Skill

Category 2Skill


Bill Rate



Area 5


Category 1Skill

Category 2Skill


Bill Rate


PA DGS IT Staff Augmentation Contract V2 1 Attachment D: Job Titles and Descriptions

Pennsylvania Department of General Services IT Staff Augmentation Contract

Revised Attachment D: Job Titles and Descriptions

(Version 2)


Job Titles and Descriptions Data Entry Operator ........................................................................................................ 4

DE1 ...........................................................................................................................................4 DE2 ...........................................................................................................................................4

Database Administrator................................................................................................... 5 DBA1 .........................................................................................................................................5 DBA2 .........................................................................................................................................5 DBA3 .........................................................................................................................................6

Functional Architect......................................................................................................... 6 FA1............................................................................................................................................7 FA2............................................................................................................................................7 FA3............................................................................................................................................8

Help Desk Support .......................................................................................................... 9 HDS1.........................................................................................................................................9 HDS2.........................................................................................................................................9

Product Specialist.......................................................................................................... 10 PS1..........................................................................................................................................10 PS2..........................................................................................................................................10 PS3..........................................................................................................................................11

Program Manager ......................................................................................................... 11 PM1 .........................................................................................................................................11 PM2 .........................................................................................................................................12 PM3 .........................................................................................................................................13

Programmer .................................................................................................................. 13 PR1 .........................................................................................................................................13 PR2 .........................................................................................................................................13 PR3 .........................................................................................................................................14

Quality Assurance Specialist ......................................................................................... 14 QAS1.......................................................................................................................................14 QAS2.......................................................................................................................................15 QAS3.......................................................................................................................................15

Senior Consultant.......................................................................................................... 16 SC1 .........................................................................................................................................17 SC2 .........................................................................................................................................17 SC3 .........................................................................................................................................18

Software Process Engineer........................................................................................... 18 SPS1 .......................................................................................................................................18 SPS2 .......................................................................................................................................19 SPS3 .......................................................................................................................................19

System Administrator .................................................................................................... 20 SA1..........................................................................................................................................20 SA2..........................................................................................................................................20 SA3..........................................................................................................................................21

System Specialist .......................................................................................................... 22 SS1..........................................................................................................................................22 SS2..........................................................................................................................................22 SS3..........................................................................................................................................23


Team Lead .................................................................................................................... 23 TL1 ..........................................................................................................................................23 TL2 ..........................................................................................................................................24

Technical Architecture Specialist .................................................................................. 25 TAS1 .......................................................................................................................................25 TAS2 .......................................................................................................................................26 TAS3 .......................................................................................................................................26

Technical Writer ............................................................................................................ 27 TW1.........................................................................................................................................27 TW2.........................................................................................................................................27 TW3.........................................................................................................................................28

Tester ............................................................................................................................ 29 Test1 .......................................................................................................................................29 Test2 .......................................................................................................................................29 Test3 .......................................................................................................................................30


Data Entry Operator For data entry projects that require manual key entry and/or data capture through scanning.

DE1 Years of Relevant Experience:

0 to 2 years

Preferred Education Associates Degree or equivalent Role Description • Comprehensive PC skills

• Able to follow written and spoken instructions • Minimum of 25 wpm • Ability to accurately enter information into a computer, accessing information from a

computer, and verifying information on a screen. • Duties involve utilizing automated equipment, including electronic keyboard, display

screen, and sorted memory to perform • Ability to operate and understand basic scanning and imaging equipment, including

pan, skew, and image correction techniques. • Ability to conduct basic data mining and data capture efforts • Services may be required to be provided at supplier’s site using supplier’s equipment.

Typically need an end product of electronic data, typically transmitted through FTP. • Keypunch and verify records in specified format (ex. ASCII) • The total number of keystrokes is limited to actual characters, numbers and special

characters that are keyed. Spaces, function keys, nulls, and zeros are not counted as keystrokes.

• The contractor must complete all data forms within an agreed-upon amount of time from receipt or average a minimum of a set number of strokes each week data forms are in possession.

• Error rate cannot exceed 1/2%. Error rate is calculated on a character (not field or record) basis.

• Pickup and delivery by contractor to be made on a weekly basis. • For key entry, required that a second individual completed 100% key verification to

control errors. • Knowledge of imaging and visual display operating practices, procedures, and

techniques. • Knowledge of arithmetic and numbering systems. • Ability to operate equipment with speed and accuracy to ensure information is captured.

DE2 Years of Relevant Experience:

2 to 4 years


Associates Degree or equivalent

Role Description

• Comprehensive PC skills • Able to follow written and spoken instructions • Minimum of 35 wpm • Ability to accurately enter information into a computer, accessing information from a

computer, and verifying information on a screen. • Duties involve utilizing automated equipment, including electronic keyboard, display

screen, and sorted memory to perform • Ability to operate and understand basic scanning and imaging equipment, including

pan, skew, and image correction techniques. • Ability to conduct basic data mining and data capture efforts • Services may be required to be provided at supplier’s site using supplier’s equipment.

Typically need an end product of electronic data, typically transmitted through FTP.


• Keypunch and verify records in specified format (ex. ASCII) • The total number of keystrokes is limited to actual characters, numbers and special

characters that are keyed. Spaces, function keys, nulls, and zeros are not counted as keystrokes.

• The contractor must complete all data forms within an agreed-upon amount of time from receipt or average a minimum of a set number of strokes each week data forms are in possession.

• Error rate cannot exceed 1/2%. Error rate is calculated on a character (not field or record) basis.

• Pickup and delivery by contractor to be made on a weekly basis. • For key entry, required that a second individual completed 100% key verification to

control errors. • Knowledge of imaging and visual display operating practices, procedures, and

techniques. • Knowledge of arithmetic and numbering systems. • Ability to operate equipment with speed and accuracy to ensure information is captured.

Database Administrator The Database Administrator is responsible for data analysis and database management. Database Administrators typically are involved in maintenance, enhancement, designing of data dictionaries, physical and logical database models, and performance tuning. Database Administrators have a range of skills and knowledge of the utilities and production tools used for data storage management to support the Application Team.

DBA1 Years of Experience:

2 to 3 years

Education:

4 year college degree or equivalent technical study

Role Description: Skilled data dictionary analysis and design and data model analysis design. Maintains central data repository. Experience and knowledge in supporting application system development life cycle. Responsible for data dictionary backup and recovery. Responsible for definition of standards of data dictionaries. May program dictionary analysis and maintenance software. Perform performance tuning. Monitor database performance and space requirements. Schedule and monitor end of day data warehousing jobs. Assist in coordinating software releases. Communicate accurate and useful status updates. Manage and report time spent on all work activities. Follow quality standards. Ability to work in a team environment Complete assigned tasks. Strong communication skills; both written and spoken


3 to 5 years

Education:


Role Description: All roles specified in DBA1 plus the following: Business systems analysis and design experience.


Logical data modeling techniques. Production environment Tools/Utilities. Knowledgeable in data analysis and database management techniques. Execution of all responsibilities with little direct supervision of Team Lead. Administration and scripting experience in relative platform. Supervise performance tuning. Author shell scripts to perform back up, restore, and monitoring tasks. Anticipate and resolve issues specific to the team. Determine time estimates and schedule for own work and resolve issues in a timely

manner. Identify and track issues, risks and action items.


5 plus years

Education:


Role Description: All roles specified in DBA2 plus the following: • Highly skilled at database design, installations, conversions. • Responsible for database backup and recovery procedures, access security and

database integrity, physical data storage design and data storage management. • Participates in Database Management System selection and maintains database

performance. • Expertise in specific Database Management Systems. • Knowledge of various Database Management System products. • Provide status of work to Project Team Lead. • Engage in ongoing process improvement.

Functional Architect The Functional Architect is the functional expert for an application, a defined set of applications or a portfolio of related applications. The Functional Architect is also responsible for bringing an understanding of the enterprise, business system and industry to the team(s) supporting or interfacing with the application. The primary responsibility of a Functional Architect is to provide expertise in the business process supported by the application, to prepare and review designs, to recommend improvements, and to provide guidance during the testing process. The Functional Architect helps the Programmers establish a clear understanding of the business functional requirements and either creates the functional designs to meet the requirements or reviews and approves the designs written by the Programmers. The Functional Architect must understand all aspects of their specific application(s), and the underlying business process. The more experienced Functional Architect plans, analyzes, and defines high- level software strategies and solutions. Contained in the experienced role is the task of coordinating with other Functional Architects to define technical requirements and long range plans for meeting customer requirements.


FA1 Years of Relevant Experience:

2 to 4 years in particular application area

Preferred Education: 4 year college degree or equivalent technical study

Role Description: Analyze, determine, and document functional requirements. Provide definition on how the applications will support business requirements. Conduct impact analyses of business requirements on the system. Work with Technical Architecture Specialist in defining software / hardware

requirements. Gather and interpret user requirements into design specifications. Participate in design of application. Participate in design code and test reviews as appropriate. Provide inputs to test planning. Complete assigned tasks. Communicate accurate and useful status updates. Follow quality standards. Ability to work in a team environment Strong communication skills; both written and spoken Act as the application(s) functional expert; providing expertise in the business

process supported by the application. Provide detailed definition on how the applications will support business

requirements. Work with Technical Architecture Specialist in planning and delivering technical

architecture. Provide expertise for defining functional architecture and infrastructure for

applications. Plan and develop user interface strategy. Direct and participate in design of application. Interpret and understand user requirements/design specifications. Provide detailed definition on how the applications will support business

requirements. Work with Technical Architecture Specialist in defining software / hardware

requirements and in planning and delivering architecture. Provide expertise for defining architecture and infrastructure for applications. Review and understand team work plan Identify and track issues, risks and action items affecting own work and work of

team. Anticipate and resolve issues specific to the team. Determine time estimates and schedule for own work and resolve issues in a timely

manner.


4 to 5 years in particular application area

Preferred Education: 4 year college degree or equivalent technical study Role Description: All roles specified in FA1 plus the following:

Provide functional expertise to planning organization as required. Review tasks prior to migration into production as appropriate. Provide assistance in

scheduling design work for Lead Functional Architect. Coordinate the design and development of work estimates and act as the primary

point of contact. Assist in managing and directing application team processes. Organize and prepare work effectively to facilitate proactive resolution of problems.


Work with client and Lead Functional Architect to identify direction of software. Ensure business requirements are supported by the software. Identify and initiate continuous improvement opportunities. Define user interface strategies. Understand specific business needs and overall business strategy of the business

customer.


Five plus years in particular application area

Preferred Education: 4 year college degree or equivalent technical study Role Description: All roles specified in FA2 plus the following:

Guide processes for Functional Architects and direct work planning and design activities.

Provide standard, well-structured work planning which defines scope, resources, commitments, quality, risk, tasks, and acceptance criteria.

Ensure that overall application designs remain within project scope. Work with customer business units to understand their business processes. Work with customer business units and client to identify direction of software.

Ensure business requirements are supported by the software. Ensure goals for Functional Architects are being met and manage team

commitments. Analyze, define, and document how the applications will support functional and

business requirements. Coordinate these efforts with Functional Architects. Understand supporting/interfacing system applications. Approve the determined need for new software/hardware. Understand prioritization work based on business needs request/releases for work

affecting an application. Manage the accomplishment of delivery metrics, Service Level Agreements and

other contractual obligations within areas of responsibility. Sponsor coordination of the required skills, training, methodologies, and processes

to ensure the success of team/project/program goals. Coordinate and conduct project review meetings with Group Lead Functional

Architects and Team Leads. Communicate and resolve application interface issues with other Lead Functional

Architects as needed. Monitor and measure maintenance and development process effectiveness. Communicate clearly the program/application goals, operational and organizational

philosophies, and policies and procedures to the Functional Architects. Communicate to team members the relationships between their work and

assignments and the organizational and/ or program objectives.


Help Desk Support Support in-house help desk teams by providing the skills listed below.

HDS1 Years of Experience :

1 to 3 years field experience

Education: 2 year associates degree or equivalent technical study Role Description: Provide service and preventive maintenance activities on element

exchange/baseline products (products with element exchange service and traditional maintenance philosophies; i.e., terminals, printers, personal computers, etc.).

Basic knowledge of electrical/mechanical principles and basic electronics. Read and comprehend technical service manuals and publications. Knowledge of basic mathematics to read and understand various gauges, meters,

and measurement devices. Able to diagnose and repair products by replacing worn or broken parts, and making

technical adjustments. Makes appropriate use of reference publications and diagnostic aids in resolving

technical problems. Take active role in suggesting peripheral equipment. Detect and correct equipment errors. Prioritize and schedule own workload. Needs technical assistance on complex problems Assist in coordination of changes, upgrades and new products, ensuring systems

will operate correctly in current and future environment. Provide accurate and complete answers to general use and administrative

environment questions in a timely manner. Implement shared software, such as operating systems, configuration management

tools, application and development tools, testing tools, compilers, and code editors. Communicate accurate and useful status updates. Manage and report time spent on all work activities. Follow quality standards. Ability to work in a team environment Complete assigned tasks. Strong communication skills; both written and spoken

HDS2 Years of Experience:

3 or more years field experience

Education: 2 year college degree or equivalent technical study Role Description: All roles specified in HDS1 plus the following:

Thorough knowledge of electrical/mechanical principles and basic electronics. Knowledge of system relationships and telecommunications. Application of technical skill to a variety of equipment types. Diagnoses and repairs industry systems products. Perform routine service and repairs on industry system products without assistance. Anticipate and resolve issues specific to the team. Determine time estimates and schedule for own work and resolve issues in a timely



Product Specialist The Product Specialist is the expert for a technical development or execution environment product or set of products. The primary responsibility of a Product Specialist is to ensure the availability and facilitate the productive use of a product for Application Teams or end users. The Product Specialist may own part of a product, all of one, or several products depending on the nature of the product(s) and their use. The Product Specialist requires significant to expert experience and skills in the product supported. The Product Specialist will usually also have significant experience in the operating environment(s) (e.g., HP/UX, NT, MVS, etc) on which the product is implemented. If the product is one that was internally developed, the supporting PS should also have most of the skills of a Programmer. The Product Specialist is responsible for collaborating with Technical Architecture Specialist, System Specialists, Programmers and vendors to ensure and enhance the use of the product and effect migration to new versions of a product.

PS1 Years of Relevant Experience:

1 to 2 years



Role Description: Make sound recommendations on functional and technical improvements to the product.

Analyze the functional and technical impact of product planning decisions. Develop appropriate functional and usability standards for products. Track and document expected volume and type of use of the product. Participate in product design reviews to verify that design meets quality standards

and functional/technical requirements. Perform impact analyses on production fixes and enhancements to establish

priorities. Provide basic product support and provide accurate and complete answers to

detailed product questions in a timely manner. Provide effective on-site product support as needed. Accurately sets severity of identified defects. Provide input to training and / or documentation materials regarding latest technical

and functional design changes. Document all work for future reference. Review the system test approach and conditions used as the basis for detailed test

scenarios. Follow quality standards. Analytical and customer service skills. Communicate accurate and useful status updates. Ability to work in a team environment Complete assigned tasks. Strong communication skills; both written and spoken


2 to 5 years



Role Description: All roles specified in PS1 plus the following: Actively contribute as an expert or actual designer. Coordinate product design reviews to verify that design meets quality standards and

functional/technical requirements. Provide accurate estimates for design and programming efforts for system changes


and enhancements. Coordinate enhancements to business and logical data models with data base

administration to make the appropriate changes to the physical data model. Confirm that technical architecture will support all changes required by product

enhancements. Effectively lead product tests and trials. Identify appropriate business examples to illustrate key concepts / features. Anticipate, identify, track and resolve issues and risks affecting own work and work of

the Application Team. Develop contingency plans as necessary. Apply specific expertise to ensure that products meet defined customer objectives. Anticipate and resolve issues specific to the team. Determine time estimates and schedule for own work and resolve issues in a timely



5 plus years



Role Description: All roles specified in PS2 plus the following: Demonstrate expertise in teaching / conveying technical and / or functional courses /

concepts. Develop appropriate work programs / budgets and use to effectively schedule tasks /

assignments. Identify improvements to project standards to achieve high quality services / products.

Program Manager The Program Manager directs, controls, administers, and regulates an enhancement or development program. The Program Manager is the individual ultimately responsible to the agency. The Program Manager’s primary responsibility is to drive the entire effort from start to finish. The Program Manager must ensure that the program is completed on schedule and that the final product meets the business, technical, and established quality requirements. The difference between a PM1, PM2, and PM3 will depend on the size of the project, and the breadth and scope of the project.

PM1 Years of Relevant Experience:

2 to 5 years

Preferred Education: 4 year college degree or equivalent technical study Role Description: Responsible for the development of estimates for the enhancement or development

effort in planning, analysis, design, construction, testing, and implementation. Accountable for delivery of all work tasks identified in the program plan. Responsible for the capture and reporting of required program management metrics. Adjust and revise estimates when necessary. Ensure all changes to scope follow processes and are documented. Ensure new estimates are approved by the client and agreed upon. Adjust and revise estimates when necessary. Manage, and track the program progress against the program plan. Monitor project milestones and phases to ensure the project is on schedule. Take

corrective actions if a project begins to slip its schedule. Prepares status reports on a periodic basis for program team, team leads, group

leads, and program manager and appropriate stakeholders. Plan, organize, prioritize, and manage multiple work efforts across application teams.


Develop the detailed program plan for the enhancement or development effort Accountable for the final program management evaluation review with stakeholders

for approval upon program completion. Responsible to tailor and baseline all program templates. Accountable to schedule or monitor status reviews, peer reviews, program

management inspections, and software quality assurance work product and process reviews with the appropriate designated resources.

Notify team leads of project timelines, milestones, phases, work requests target dates, and approved executable work package.

Communicate and work with users and client as necessary. Coordinate and present proposals to agencies as necessary. Analyze and distribute reports on program metrics associated with work items related

to improvement measures. Ensure processes and activities are followed.


5 -7

Preferred Education: 4 year college degree or equivalent technical study Role Description: All roles specified in PM1 plus the following:

Accountable for the approval and sign-off of the program plan with customer representatives, such as portfolio managers, and all affected program stakeholders.

Accountable for management of scope for the program and gaining agreement and approval of scope changes with customer representatives and affected stakeholders.

Build and maintain relationships with key stakeholders and customer representatives. Direct work planning and scheduling design work. Manage, and track the program progress against the program plan. Serve as the primary point of contact for all program-related issues and resolution of

issues. Coordinate and present proposals to agencies as necessary. Identify and manage program risk and develops risk mitigation strategies, track to

closure. Ensure team leads adjust and revise estimates when necessary. Anticipate issues and proactively address them. Resolve conflicts with sensitivity and

tact. Coordinate the establishment of program standards and program specific procedures

with team leads. Responsible for project compliance with standards and procedures. Responsible for the capture and reporting of required program management metrics. Responsible to tailor and baseline all program templates. Develop and facilitate achievement of program service commitments and

performance metrics. Ensure that tasks provide value and support the strategic direction of the program

and meet service commitments; conduct reviews with agencies. Accountable for the final program management evaluation review with stakeholders

for approval upon program completion. Communicate effectively with customers and software / hardware suppliers

supporting the State as appropriate. Identify and track issues. Balance workload with program members’ capacity. Communicate to team members how their work assignments relate to and help

achieve program objectives. Plan program specific training and orientation needs.



7 plus years


Role Description: All roles specified in PM2 plus the following: • Accountable for activities with excess delivery cycles of 8 to 12 months.

Programmer The Programmer is responsible for analysis, design, coding, component and assembly testing of all application code owned by the Application Team. Programmers typically are involved in maintenance (including production support), enhancement and development work. Programmers have a range of skills and knowledge of the technologies used and applications supported by the Application Team. The Programmer works with the Functional Architect and Technical Architecture Specialist on an as needed basis to ensure that design and code meets customer requirements.

PR1 Years of Relevant Experience:

Less than 2 years

Preferred Education: 4 year college degree or equivalent technical study Role Description: Code enhancement and development programs and/or required fixes to production

problems using the functional and technical programming standards. Test enhancement and development programs. Participate in structured code reviews / walkthroughs. Execute all required process steps. Create and provide content for operational documentation to Technical Writers. Utilize configuration management tools, design tools, debugging tools, and any other

environment specific tools necessary to create, test, and implement an application. Research problems before approaching the Team Lead or Functional Architect for

assistance. Limited functional knowledge. Follow quality standards. Support installation of application releases into production as directed. Communicate accurate and useful status updates. Ability to work in a team environment Complete assigned tasks. Strong communication skills; both written and spoken


2 to 5 years

Preferred Education: 4 year college degree or equivalent technical study Role Description: All roles specified in PR1 plus the following:

Analyze and design enhancements, development programs, and/or required fixes to production problems.

Design applications to functional and technical programming standards. Work with Functional Architects to gather and interpret user requirements into design

specifications. Develop system specifications and interfaces. Determine time estimates and schedule for work. Moderate functional and process knowledge Assist in managing and directing Application Team processes. Coordinate work with other software developers on Application Teams.


Assist Team Lead or Test Team Lead in monitoring estimated-time-to-complete (ETC) and actuals for assigned tasks

Develop application designs in support of the systems specifications and interfaces, perhaps in conjunction with application or technical architects.

Operating System expertise sufficient to perform performance and tuning diagnostics. Work with users to ensure that solutions meet business requirements. Execution of all responsibilities with little direct supervision of Team Lead. Generally aware of new developments in industry and process and has ability to apply

them to work as appropriate. Anticipate and resolve issues specific to the team. Determine time estimates and schedule for own work and resolve issues in a timely



5 plus years


Role Description: All roles specified in PR2 plus the following: • Plan all required process steps. • Review and understand the Application Team’s workplan. • Provide status of work to Team Lead. • Anticipate, identify, track and resolve issues and risks affecting own work and work of

the Application Team. Develop contingency plans as necessary. • Engage in ongoing process improvement. • Detailed functional and process knowledge. • Utilize deep modeling, design and coding skills. • Provide expertise in one or more database environments.

Quality Assurance Specialist The Quality Assurance Specialist (QAS) is responsible for the design, pilot, and implementation of the software quality assurance review processes. The QAS Specialist will work with Application Teams during pre and post assessment periods. The QAS Specialist reports to the Quality Assurance Team Lead. For each phase end review the Quality Assurance Specialist is responsible to plan, schedule, execute, and document findings of the review. Quality Assurance Specialists must have a detailed understanding of processes which support the software development lifecycle. The Quality Assurance Lead is responsible for communicating with the State regarding the progress of the quality approach and a summary of the metrics, as well as managing the Quality Assurance Specialists.

QAS1 Years of Relevant Experience:

3 years software development and testing

Preferred Education: 4 year college degree or equivalent technical study Role Description: Assist in software activities in defined span of control for the organization.

Track and monitor process and work product improvement opportunities. Collect, review, and evaluate the project’s required work products against standard

work product templates. Verify that established measurement procedures are used and all required metrics

are collected Respond to requests for information. Coordinate work with others on team and across teams Draft report of observations, minor and major non-compliance.


Develop quality standards. Monitor progress of action item resolution activity and ensure appropriate internal

stakeholders are aware of pending deadlines. Conduct training courses with project teams on software quality review process. Research problems before approaching Quality Assurance Lead for assistance. Communicate accurate and useful status updates. Manage and report time spent on all work activities. Follow quality standards. Ability to work in a team environment Complete assigned tasks. Strong communication skills; both written and spoken


5 years software development, testing, and project management

Preferred Education: 4 year college degree or equivalent technical study Role Description: All roles specified in QAS1 plus the following:

Conduct software quality phase end review activities (work product and process) for each software project and produce the required quality assurance reports, as specified in the project's quality assurance plan.

Ensure the software development process followed by the project teams is compliant with approved tailored processes.

Review and check project’s software development activities and the associated internal tasks required by the agencies as employed by the project and specified in the project plan.

Prepare preliminary software quality audit package for review before conduct of audit.

Define quality standards. Monitor progress of action item resolution activity and ensure appropriate

stakeholders are aware of pending deadlines. Assist in managing and improving quality assurance team processes. Review and understand project team work plan. Determine time estimates and schedule for software quality review work. Conduct

reviews according to schedule. Organize and prepare work effectively to facilitate proactive resolution of problems,

rather than reactive. Identify and track issues, risks and action items affecting own work and work of team. Report on progress of action item resolution and possible risk areas. Anticipate and resolve issues specific to the team. Determine time estimates and schedule for own work and resolve issues in a timely

manner.


7 years software development, testing and project management

Preferred Education: 4 year college degree or equivalent technical study Role Description: All roles specified in QAS2 plus the following:

Review project’s required work products to ensure compliance with approved tailored procedures and standards.

Review and check project’s software development activities and the associated internal tasks required as employed by the project and specified in the project plan.

Compare actual project procedures to the specified standards, procedures, and, if required, specific 3rd party contractual requirements.


Perform detailed reviews of interim and final tasks as appropriate. Ensure process improvement opportunities are reviewed by appropriate contact to

identify training needs of the organization. Perform or manage the required software quality phase end reviews of work product

and process for each software project and produce the required software quality reports, as specified in the project's software quality plan.

Develop, and manage short and long-term plans and schedules for organization wide software quality needs.

Balance workload with team’s capacity by managing the team’s activities according to schedule and budgets.

Coordinate and procure the required skills and techniques required. Obtain feedback from project teams regarding the overall effectiveness of processes

and procedures – Forward to appropriate stakeholders and process owners. Provide feedback to project teams regarding process/procedure improvement

opportunities and other potential areas for improvement discovered during software quality activities.

Report all software quality-revealed non-compliance. Provide regular reports on the results of compliance reviews to the project team,

project team leaders and management. Report on progress on action item resolution and possible risk areas.

Anticipate and resolve issues dealing with software quality. Develop options and recommendations to assist teams in resolving issues. Ensure action items are addressed and closed based on agreed dates and activities. Ensure that defined processes are followed. Communicate related improvement measures to the project team. Obtain feedback from project teams regarding the overall effectiveness of software

quality processes followed. Review with team and develop continuous improvement action plans. Report status to executive team.

Communicate and work with customers and other personnel as necessary. Communicate clearly the team goals, organizational philosophies, and policies and

procedures to the team. Communicate to team members the relationship between their work assignments

and the team and project objectives. Lead efforts in developing and facilitating implementation of team goals and metrics.

Senior Consultant The Senior Consultant is responsible for evaluating existing systems and/or new user needs to analyze, design, recommend, and implement information system changes. Consultants typically are familiar with a variety of the field's concepts, methodologies, practices, and procedures and rely on experience and judgment to plan and accomplish goals. Consultants are able to perform a variety of complicated tasks with minimal or no direct supervision. Defines system and application architecture and provides vision, problem anticipation, and problem solving ability to organization. Consults with client to define need or problem, conducts research, performs studies and surveys to obtain data, and analyzes problems to advise on or recommend solutions, utilizing knowledge of theory, principles, or technology of specific discipline or field of specialization. May lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to and/or receives strategic direction from an executive or a manager.


SC1 Years of Relevant Experience:

8 to 11 years

Preferred Education: 4 year college degree or equivalent technical study or advanced degree Role Description: Understands government business process and operations

Ability to transition business processes into business and technical requirements Project Management experience Reviews, analyzes, and evaluates business systems and user needs Works well with IT and functional areas Designs architecture for an organization on an enterprise level Evaluates and revises business processes Leads and directs the work of others Anticipates and resolves issues Sets deadlines, assigns responsibilities, and monitors progress Proficient in one or more project management tools Ensures that all project goals are accomplished according to specifications and

business objectives Determine time estimates and schedule for own work and resolve issues in a timely

manner Identify and track issues, risks and action items Anticipate, identify, track and resolve issues and risks affecting own work and work of

the project team. Develop contingency plans as necessary. Consistently provides accurate and detailed estimates May analyze or recommend commercially available software or other IT architectural

components Execution of all responsibilities with little direct supervision Proficient in one IT architectural discipline Proficient in developing and providing high-level executive briefings. Mentor and coach peers Provide knowledge transfer to peers


12 to 20 years

Preferred Education: 4 year college degree or equivalent technical study or advanced degree Role Description: All roles specified in SC1 plus the following:

Provides strategic consultation direction to management Provides measurable intellectual capital in developing solutions and solving problems Experience developing architectural components to functional, technical and industry

standards Coordinate work with other IT professionals on system development teams Generally aware of new developments in industry and process and has ability to apply

them to work as appropriate Proficient in more than one IT architectural discipline defined as information

technology, computer programming, computer security, computer systems analysis, database management, information systems, internet applications and development, software development, and related fields.

May manage or oversee the tasks and priorities of one or more supervisors or team leaders

Advises client on alternate methods of solving need or problem, or recommends specific solution

Mentor and coach peers and subordinates Provide knowledge transfer to peers and subordinates



More than 20 years

Preferred Education: 4 year college degree or equivalent technical study or advanced degree

Role Description: All roles specified in SC2 plus the following: • Develop executive management presentations and reports • Engage in ongoing process improvement • Detailed functional and process knowledge of their discipline(s) • Utilize deep modeling, design and assembly skills • Builds system’s capability which reflects the highest state of technical sophistication

consistent with the organization’s needs and budget • Recommends insights that contribute to overall organization’s strategic management • Consults with management to determine information requirements of management,

scientists, or engineers, determine boundaries and priorities of new projects, and discuss system capacity and equipment acquisitions

• Reviews project feasibility studies and makes recommendations • Provides independent verification and validation • May assign and schedule work, or delegate work to subordinate managers and

supervisors, and review work performed • May prepare proposals and solicit sale of systems analysis, programming, and

computer services to outside firms or agencies Mentor and coach managers, peers and subordinates • Provide knowledge transfer to managers, peers and subordinates

Software Process Engineer The Software Process Engineer is responsible for implementing and supporting a set of standard software engineering processes used by agencies. The Software Process Engineer participates in the entire life-cycle of software process improvement initiatives. This includes the planning, analysis, design, construction, testing, and implementation of new processes. The Software Process Engineer is responsible for identifying opportunities for improving existing processes and implementing appropriate solutions. The Software Process Engineer is also responsible for supporting projects and individual Teams in the use and understanding of processes on an ongoing basis. The Software Process Engineer is responsible for collaborating with the Team Lead(s) and Program Managers to provide guidance to team members and facilitate continual software process improvement. The Software Process engineer must understand all aspects of the specific processes used by the Teams. The Software Process Engineer must also be familiar with industry process models and standards.

SPS1 Years of Relevant Experience:

3 years in Computer Software development



Role Description: Facilitate the implementation of standard software engineering processes. Identify software development process improvement opportunities either independently

or through working with projects and teams. Assist in planning software process improvement initiatives. Direct and participate in teams working on the analysis, design, construction, testing,

and implementation of new processes. Work with projects and teams to define the need for tailored processes and tools and


assist in implementation, as appropriate. Provide ongoing support to projects and teams in the use and understanding of the

software processes. Provide on-site support for teams on process related issues. Provide assistance to the Software Process Engineer Lead in planning and scheduling

activities. Provide support in tracking and monitoring the success of process improvement

initiatives. Monitor and solicit feedback on the usability and functionality of implemented

processes. Communicate accurate and useful status updates. Manage and report time spent on all work activities. Follow quality standards. Ability to work in a team environment Complete assigned tasks. Strong communication skills; both written and spoken


5 years in software development and testing



Role Description: All roles specified in SPS1 plus the following: Facilitate the implementation of standard software engineering processes across

agencies. Determine time estimates and schedule for own work and resolve issues on a timely

basis. Identify and track issues, risks and action items. Determine process to support various initiatives. Lead the development of content for process training and deliver process training as

appropriate. Coordinate with various teams about process improvement opportunities. Anticipate and resolve issues specific to the team. Determine time estimates and schedule for own work and resolve issues in a timely



7 years total experience; 5 years in software development and testing



Role Description: All roles specified in SPS2 plus the following: Organize and prepare work effectively to facilitate proactive resolution of problems. Anticipate and resolve issues on a timely basis. Communicate accurate and useful status as appropriate. Demonstrate and promote a focus on client service. Communicate effectively with suppliers as appropriate. Work with internal customers and others to identify direction of software process. Identify knowledge in a form that is reusable.


System Administrator The System Administrator is responsible for server back up and security, along with performance tuning and capacity planning. System Administrators should possess an understanding of network and distributed computing concepts. This is accomplished by working with the Systems Management Team Lead to understand the scope of services to be provided and assessing the impact they will have on the technical infrastructure.

SA1 Years of Relevant Experience:

Less than 2 years



Role Description: Familiarity with most basic system administrator tools and process; for example, can boot/shutdown a machine, add and remove user accounts, use back up programs, and maintain system database files.

Maintain the project servers. Maintain the file and print capacity Ensures that backups are performed as appropriate. Act as a front-line interface to users. Accepts trouble reports and dispatch them to appropriate system

administrators. Ability to write scripts in a particular administrative language. Programming experience with any applicable language. Communicate accurate and useful status updates. Manage and report time spent on all work activities. Follow quality standards. Ability to work in a team environment Complete assigned tasks. Strong communication skills; both written and spoken


2 to 4 years



Role Description: All roles specified in SA1 plus the following: Responsible for operating and other system software. Responsible for upgrading the operating and system software and keeping patches

current. Familiarity with fundamental networking/distributed computing environment

concepts. Ability to do minimal debugging and modification of programs. Execute the disaster recovery/back up procedures and archiving procedures. Manage security for servers. Responsible for performance tuning, capacity planning, database administration,

and fault management. Provide tier two support of the technical infrastructure. Coordinating efforts with vendors if tier three support is required. Responsible for ensuring high priority issues are resolved in a timely manner. Responsible for keeping the environment up and running. In many cases is responsible for identifying and reporting hardware problems. Capable of writing purchase justifications. Understands basic routing concepts. Identify and track issues, risks, and action items.


Resolve and/or assist in resolving issues. Review, prioritize, and research service requests. Anticipate and resolve issues specific to the team. Determine time estimates and schedule for own work and resolve issues in a timely

manner.


4 plus years



Role Description: All roles specified in SA2 plus the following: Solid understanding of networking/distributed computing environment

concepts. Understands principles of routing client/server programming. Manage expectations at all levels: customers/end users, executive sponsors. Ensure quality standards are followed. Understand the business application of technical support and design in an

application development environment. Work with the various Infrastructure teams and operations provider to identify

the strategic direction of systems management activities. Understands the design of consistent network-wide file system layouts Maintain strong relationships with employees and various tier two and three

support groups. Develop plans for disaster recovery/ back up and archiving. Manage the daily operations of the systems management team to ensure

service levels are being met. Manage the systems management team’s support issue and backlog. Monitor the team’s open backlog of support issues and re-assign issues as

necessary to ensure they are closed per agreed upon service levels. Act as the first level of escalation for high priority support issues. Function as the liaison to the various support groups with whom the systems

management team interfaces. Develop the technical infrastructure maintenance strategy. Manage the system management resources. Act as a system’s management expert. Analyze, determine, and document requirements in terms of system

management needs and implement them. Identify, approve, and prioritize team projects. Manages a large site or network. Recommends policies on system use and services.


System Specialist The System Specialist is knowledgeable on the usage and support of a collection of development platforms or technical architectures, and products that run on those platforms. The primary responsibility of a System Specialist is to ensure the availability and facilitate the productive use of a development platform or a test environment for Application Teams or end users. The System Specialist may support one or several instances of a platform/environment, applying their skills directly to a platform/environment and/or leveraging their skills across multiple platforms/environment. The System Specialist may, especially for usage and support of a platform, be part of an Application Team using the architecture. The System Specialist requires experience and skills in the environment supported and in the operations and in common usage of products for the environment The System Specialist are responsible for collaborating with Technical Architecture Specialist, Functional Architects, Programmers and vendors to coordinate and enhance the use of the platform and facilitate migration to new versions of the platform.

SS1 Years of Relevant Experience:

1-3 years in desired environment

Preferred Education: 4 year college degree or equivalent technical study Role Description: Assist in coordination of testing changes, upgrades and new products, ensuring

systems will operate correctly in current and future environment. Make recommendations on functional and technical improvements to the

environment. Participate in performance and volume analysis and design. Participate in performance improvement activities. Identify and apply potential

improvements related to the environment for an application. Provide accurate and complete answers to general use and environment questions

in a timely manner. Provide effective on-site environment support as needed. Accurately set severity of identified defects. Provide input to training and/or documentation materials regarding latest technical

and functional design changes. Ensure that all work is documented for future reference. Follow quality standards. Ensure effective and reliable backups are being performed and distributed properly. Proactively address customer needs. Track and anticipate volume and type of use of the environment. Plan and implement shared software, such as operating systems, configuration

management tools, application and development tools, testing tools, compilers, and code editors.

Basic scripting and programming skills, including languages that run on specified platform.

Analytical and customer service skills. Communicate accurate and useful status updates. Ability to work in a team environment Complete assigned tasks. Strong communication skills; both written and spoken


3-5 years in desired environment

Preferred Education: 4 year college degree or equivalent technical study Role Description: All roles specified in SS1 plus the following:

Plan and manage network operating system upgrades. Actively participate in analyzing and evaluating emerging software and hardware

technologies/standards.


Serve as a liaison between teams for network planning and connectivity. Develop appropriate functional and usability standards for the environments. Plan or assist in planning network environment, including supporting existing

structure and enhancements. Plan and coordinate testing changes, upgrades and new and standard products,

ensuring systems will operate correctly in current and future environment. Anticipate, identify, track and resolve issues and risks affecting own work and work of

the Application or Environment team. Develop contingency plans as necessary. Analyze the functional and/or technical impact of new product releases. Advanced scripting and programming skills, including languages that run on specified

platform. Anticipate and resolve issues specific to the team. Determine time estimates and schedule for own work and resolve issues in a timely



5 plus years in desired environment

Preferred Education: 4 year college degree or equivalent technical study Role Description: All roles specified in SS2 plus the following:

Identify opportunities for new and improved technologies/standards to be used in the organization.

Identify, plan, and implement phase-out strategies for products and technologies. Plan and coordinate testing changes, upgrades and new products, ensuring

systems will operate correctly in current and future environment. Demonstrate expertise in teaching/conveying technical courses/concepts. Assist in setting architecture direction and knowledge sharing. Plan, organize, prioritize, and manage multiple work efforts the Application or

Environment Teams. Develop appropriate work programs and use to effectively schedule

tasks/assignments.

Team Lead The Team Lead manages an Application Team to deliver services according to defined service level commitments owned by the Application Team. The Team Lead coordinates resources and work to deliver solutions to customers on time and within budget. The Team Lead is assigned responsibility and accountability for overseeing the successful completion of all work assigned to the Application Team. The Team Lead is a process expert within the Application Team, understanding the software development / maintenance processes and verifying process conformance. The Team Lead will monitor stability of production applications owned by the Application Team. The Team Lead assists Application Team members in development activities and reviews tasks as required. The Team Lead manages and updates progress towards Application Team objectives, assists Application Team members in resolving problems, and engages in personnel management and guidance to Application Team members. The Team Lead fosters a positive work environment by mentoring, supporting, and committing to the professional development of Application Team members. The Team Lead reports to the Group Lead or Program Manager, as appropriate. The difference between a TL1 and a TL2 will depend on the size of the project, and the breadth and scope of the project. TL1 Years of Relevant Experience:

4 to 5 years, and 1 to 2 years project management experience.

Preferred Education: 4 year college degree or equivalent technical study Role Description: Monitor stability of production applications owned by Application Team.

Prepare estimates for maintenance and enhancement of existing applications and


development of new applications. Perform detailed reviews of interim and final tasks as appropriate. Process work requests; review, prioritize, and package. Manage and review tasks of suppliers and other interfaces to the Application Team. Conduct structured walk-throughs or inspections; manage issues to closure. Develop and manage short and long-term plans and schedules. Direct the development of accurate estimates for Application Team activities as

required. Balance workload with Application Teams capacity by managing the Application

Teams activities according to schedule. Manage the accomplishment of delivery metrics to support contractual obligations in

the areas of service delivery and on time performance commitments and productivity improvement.

Ensure work remains within the agreed scope. Track work plan baseline against results. Coordinate / communicate with Group Leads and / or Program Manager to ensure

initiatives are in accordance with agreed customer commitments as planned. Proactively identify and manage issues/risks affecting the project. Communicate accurate and useful status to Group Lead and other management on a

timely basis. Identify and initiate continuous improvements. Instill commitment to quality, customer service, ownership, and teamwork. Conduct post project wrap-ups. Monitor and measure maintenance and development process effectiveness. Ensure that defined processes are followed. Manage expectations of the Application Teams internal and external customers. Facilitate communication and knowledge sharing within the Application Teams. Maintain awareness of new developments in industry and processes and apply as

appropriate. Develop and deepen understanding of system business requirements supported by

the Application Team. Communicate clearly the Application Team goals, organizational philosophies, and

policies and procedures to the Application Teams. Conduct structured walk-throughs or inspections; manage issues to closure. Communicate clearly the Application Team goals, organizational philosophies, and

policies and procedures to the Application Teams. TL2 Years of Relevant Experience:

5 plus years, and 2 to 3 years project management experience

Preferred Education: 4 year college degree or equivalent technical study Role Description: All roles specified in TL1 plus the following:

Manage the resolution of high severity production problems. Manage and direct Application Team activities employing appropriate program

management and planning principles. Coordinate work with other Team Leads as appropriate. Coordinate and procure the required skills and techniques required by the Application

Team.


Technical Architecture Specialist The Technical Architecture Specialist is the technical expert centered on a technology, technologies or a portfolio of applications. The Technical Architecture Specialist is the technologist who coordinates with other parties in setting the technical approach and direction and implementation for work. The Technical Architecture Specialist provides technical design expertise, defines what technical requirements are needed to support defined business requirements, participates in detailed design and code reviews, reviews system performance issues, reviews test plans, and provides technical guidance to the Application Team and Test Team members. The Technical Architecture Specialist is responsible for collaborating with the Team Lead(s) to coordinate project schedules, budgets, request management, and work authorization. The expert level Technical Architecture Specialist will interface with Executive Sponsors, Group Leads, and Lead Functional Architects to convey infrastructure requirements, plan, and schedule deployment of tasks, and resolve any issues that impact the deployment of the Application Delivery systems.

TAS1 Years of Relevant Experience:

2 to 5 years

Preferred Education: 4 year college degree or equivalent technical study Role Description: Define test plans and criteria for acceptance for the technical components of an

application. Ensure business requirements are supported by the technical architecture. Assist in leading technical direction of software; coordinating and presenting

proposals to Group Leads, Leads, and the client. Define and evaluate logical and physical data models. Assist in development of overall system technical architecture - including software and

hardware. Define test plans and criteria for acceptance for the technical components of an

application. Analyze, determine, and document technical requirements and change request impact

analysis. Participate in detailed design and product test execution as required. Develop technical programming standards. Ensure business requirements are supported by the technical architecture. Conduct structured walk-throughs or inspections for technical areas; resolve issues. Assist in defining technical programming standards. Communicate accurate and useful status updates. Manage and report time spent on all work activities. Follow quality standards. Ability to work in a team environment Complete assigned tasks. Strong communication skills; both written and spoken Perform integration of various architectures across multiple enterprises Develop overall system technical architecture - including software and hardware. Perform review of technical designs, code, and component test plans. Resolve and / or assist in resolving cross application technical issues. Conduct structured walk-throughs or inspections for technical areas; resolve issues. Anticipate and resolve issues specific to the team. Determine time estimates and schedule for own work and resolve issues in a timely




5 plus years

Preferred Education: 4 year college degree or equivalent technical study Role Description: All roles specified in TAS1 plus the following:

Ensure consistency and completeness across data models. Plan and deliver development architecture environments in coordination with the

Environmental Support Specialist. Assist in managing and directing team’s technical architecture processes. Provide assistance in scheduling design work for Lead Technical Architecture

Specialist. Develop and document expert practices/ standards. Possesses strong analysis, presentation, documentation and quality assurance skills. Analyze, determine, and document technical requirements and impact analysis for

technical and development architectures. Explain defect priorities and enhancement classifications to client and customer when

needed. Maintain awareness of new technological developments in industry and processes -

implement concepts appropriately. Lead or participate in setting the service levels for the application. Define overall system logical architecture. Provide standard, well-structured work planning which defines scope, resources,

milestones, quality, risk, tasks, and acceptance criteria. Prepare contingencies, scenarios, scenario plans and action items to resolve issues. Lead efforts in providing technical expertise, guidance, and training to the Application

and Test Teams.


5 plus years, and 1 to 2 years project management experience

Preferred Education: 4 year college degree or equivalent technical study Role Description: All roles specified in TAS2 plus the following:

Communicate effectively with IT staff, client organization and software / hardware suppliers.

Lead efforts in designing technical strategy, direction and approach, technical architecture, data architecture, development architecture, performance tuning, performance and capacity analysis, technical standards, technical reliability and flexibility.

Design and define overall system technical architecture - including software and hardware within the framework and constraints of technical architecture.

Evaluate alternative designs. Maintain control of specific tools and assets. Own the technical architecture for a portfolio of applications, including the

interpretation and application of the technical architecture. Plan, design development and/or execution of architectures. Participate in the plan

and design of technical architecture. Assist with the preparation of estimates for new technology applications and

maintenance of existing applications as part of Service Management. Provide experience in utilizing the project architecture. Acknowledged as highly

competent in one or more technologies. Communicate accurate and useful status reports and other management on a timely

basis. Coordinate and conduct project architecture, infrastructure review meetings, and

portfolio review meetings with Group Lead, Lead Functional Architects, and Team


Leads. Integrate issues and identify impacts. Communicate and resolve application interface issues. Communicate to team members the relations between their work assignments and the

organizational and/ or program strategy, objectives, business and technology needs of the application / system.

Share knowledge across teams with both similar and non-similar applications, specifically focusing on Technical Architecture

Interpret and communicate technical architecture to the Technology Application Architecture Team (s).

Technical Writer The Technical Writer develops and maintains user and technical documentation and project process documentation for Application Teams. Technical Writer understands the user’s view of applications and /or technology and is able to put procedures in a logical sequence. The experienced Technical Writer provides expertise on technical concepts of applications and /or user groups and structuring procedures in a logical sequence, due to a broad understanding of the applications within their Tower. TW1 Years of Relevant Experience:

1 to 3 years

Preferred Education: 4 year college degree or equivalent technical study Role Description: Develop, enhance, and maintain user documentation for multiple applications

including documentation required for the operations provider. Develop on-line source documentation as appropriate. Maintain documentation libraries and subscription lists. Identify, create, revise, and maintain documentation and templates needed by the

Application Teams. Ensure appropriate control access/use of documentation materials. Maintain application and user documentation. Ensure messages and terminology is consistent across all written materials. Research and complete documentation service requests. Communicate and work with customers and other Client Telecommunications

personnel as necessary. Work with Application Team members to enhance their understanding of end-user

and technical documentation. Communicate accurate and useful status updates. Manage and report time spent on all work activities. Follow quality standards. Ability to work in a team environment Complete assigned tasks. Strong communication skills; both written and spoken

TW2 Years of Relevant Experience:

3 to 5 years.

Preferred Education: 4 year college degree or equivalent technical study Role Description: All roles specified in TW1 plus the following:

Review and prioritize documentation service requests. Determine procedures for use of on-line documentation tools and version control

documentation as appropriate. Assist or guide other Technical Writer as needed to develop and maintain user and

technical documentation for their assigned applications. Educate both business and technical groups on the essential need for developing


and using standard documentation for all processes. Organize and prepare work effectively to facilitate proactive resolution of problems,

rather than reactive. Research problems before approaching Lead Technical Writer or Team Lead for

assistance. Assist the Application Team Lead in monitoring budget by providing estimated-time-

to-complete and actuals for assigned tasks. Identify and make recommendations around documentation and templates needed

by the Application Teams. Work with users and other State personnel to ensure that the solutions meet State

business requirements. Identify and initiate continuous improvement opportunities. Direct the development of accurate estimates for documentation requests/activities

as required Develop options and recommendations to assist documentation team members in

resolving issues. Lead efforts in developing and facilitating implementation of the Documentation team

goals and metrics. Develop workable, practical, measurable work plans defining activities, schedules

and tasks with Team Leads and the Lead Technical Writer Review and understand the Application Teams workplan. Anticipate and resolve issues specific to the team. Determine time estimates and schedule for own work and resolve issues in a timely


TW3 Years of Relevant Experience:

5 plus years

Preferred Education: 4 year college degree or equivalent technical study Role Description: All roles specified in TW2 plus the following:

Review and approve procedures for use of on-line documentation tools as appropriate.

Identify business and technical documentation needs not currently addressed. Manage Technical Writer. Own documentation libraries and subscription lists. Promote the need for developing and using standard documentation for all processes

within the organization. Perform detailed reviews of interim and final tasks as appropriate. Oversee processing of service requests. Manage, deploy, and schedule Technical Writer activities. Develop and manage short and long-term documentation plans and schedules. Understand work requests/needs within Application Teams Manage the accomplishment of delivery metrics in support of contractual obligations

in the areas of service delivery, on time performance. Work with Team Leads and Group Leads to set documentation goals. Ensure work remains within the agreed project scope. Coordinate work with other Lead Technical Writers as appropriate. Coordinate and procure the required skills and techniques required by the

Application Teams for documentation needs. Communicate accurate and useful status reports to Group Lead and other

management on a timely basis. Anticipate, identify, track and resolve issues and risks affecting own work and work of

the Application Team. Develop contingency plans as necessary. Manage expectations of the Technical Writers’ internal and external customers.


Define documentation quality standards as needed. Conduct post project reviews and quality assessments. Ensure that defined processes are followed. Communicate related improvement measures to the team. Communicate clearly to Technical Writers their goals, organizational philosophies,

and policies and procedures.

Tester The Tester is a member of a team which plans, constructs, and executes product tests, system tests, unit tests, load tests, volume tests, network tests as well as works with others for release control processes. The more experienced Tester manages, plans, constructs, and executes tests and integrates with release control process.

Test1 Years of Relevant Experience:

Less than 2 years

Preferred Education: 4 year college degree or equivalent technical study Role Description: Create test models for product test and release control (plans, data, and scripts).

Conduct structured walk-throughs Execute assembly or product tests. Meet time estimates for assigned tasks. Communicate accurate and useful status updates. Follow quality standards. Ability to work in a team environment Complete assigned tasks. Strong communication skills; both written and spoken


2 to 4 years

Preferred Education: 4 year college degree or equivalent technical study Role Description: All roles specified in Test1 plus the following:

Define product test plans and criteria for acceptance. Develop, update, and maintain testing standards and procedures. Resolve testing process questions / issues. Assist in the planning, creation, and control of the test environments. Conduct inspections; resolve issues. Coordinate and execute assembly or product tests with the Test Team, Application

Team and the Program Manager. Assist Team Lead or Test Team Lead in monitoring estimated-time-to-complete (ETC)

and actuals for assigned tasks. Work with Test Team members to enhance their testing skills and build technical and

business knowledge. Update and test release installation procedures. Generally aware of new developments in industry and processes and ability to apply

to work as appropriate. Determine time estimates and schedule for work efforts. Define and utilize entry / exit criteria for testing. Schedule the design of structured walk-throughs or inspections; resolve issues. Work with users to ensure that solutions meet business requirements. Anticipate and resolve issues specific to the team. Determine time estimates and schedule for own work and resolve issues in a timely




4 plus years

Preferred Education: 4 year college degree or equivalent technical study Role Description: All roles specified in Test2 plus the following:

Review and understand the Test Team work plan. Assist in managing and directing Test Team processes. Anticipate, identify, track and resolve issues and risks affecting own work and work of

the Test and/or Application Teams. Develop contingency plans as necessary. Research problems before approaching the Team Lead or Test Team Lead for

assistance. Assist or guide Testers as needed. Develop understanding of system business requirements supported by the Test team Assist Application Teams to plan and execute component and assembly tests. Participate in assembly or product test execution as required.

Attachment E - Skill Category MatrixVersion 2

04/11/2007

Category Category 1 Category 2 Category 3

Definition Technologies or skills where the balance of supply exceeds the current market demand.

Technologies or skills where the balance of supply matches the current market demand.

Technologies or skills where the balance of supply is less than the current market demand.

4GL Programming with PL/SQL

Analytical and Technical Architecture (Business Process Mapping using UML, Enterprise Architect .NET Microsoft, and Enterprise Architect Sparxsystems)

AIX - Administrator

Access BizTalk - Administrator Applications ArchitectureAccessibility Standards (ACC Verify, MacroMedia,ITB 508) Business Objects ASP.Net/SQL, C#.Net, VB.Net

Adobe Acrobat CA SiteMinder Suite BEA AquaLogicAltiris CADD Biz Talk - DeveloperAS/400 Checkpoint Firewall Capacity PlanningASP Cisco - Low-end Switch/Router Cisco - High-end Switch/RouterBlackberry Cisco PIX Firewall CobolC Clarity Cognos - DeveloperCICS Client Server Operating Systems Crystal ReportsCom/Com+/DCOM Cold Fusion Data ArchitectureData Modeling Computer Associates ER Win Data Center (Unisys OEM Version)Database - Mainframe Database - Client Server Data WarehousingDB2 - Administrator DB2 - DBA/Developer Database - Mixed PlatformDC/DB2 Encryption DSFDreamWeaver FileNet - Administrator EC/EDIEclipse Flash Enterprise ArchitectureeLMS FormWare Filenet - DeveloperExchange 2000/2003/2007 GIS - Programming/Analytical (C/S) GIS - ArchitectureFrontpage Host Publishing GIS Web Application DevelopmentGIS - Digitizing/Scanning/Data Collection IBM SAN - Administrator Grid Computing ArchitectureHomesite IBM/Rational Application Developer IBM SAN - Architect/ImplementationHTML IBM/Rational Requisite Pro IBM/Rational Modeler/Software ArchitectIBM/Rational Functional Tester IBM/Rational Rose/XDE InformaticaIBM/Rational Performance Tester Imaging Systems (Onbase, Key File, Info Image) Infrastructure Architecture

IBM/Rational RobotIntelligent Transportation Systems (ITS)(Traffic congestion, weather monitoring, programmable signing, pavement sensing, and other such devices)".

ISS Proventia

IBM/Rational Test Manager IQU+1 Java ESBsIMS DB/DC ISA Knowledge ManagementJavaScript J2EE Lotus Notes/Domino - Developer ListServe Java - Developer Mercury Test Tool - Developer

Microsoft Ops Mgr 2005

JSF

Middleware (Open Distributed Transaction Integrator ( ODTI, Unisys-Proprietary), WebMethods 6.1, publish Subscribe, Data Transformation, Asynchronous Messaging, andTrading Networks suite

OmniPage ProTesting Tools (LoadRunner/WinRunner) JSP Oracle Financials

Performance Monitoring - Mainframe LAN/WAN Support Portlet DevelopmentProgress 4GL RDMS Logidex Remedy - DeveloperRemedy - User M/S ActiveX SAP - Functional/TechnicalReporting Tools (eg Crystal) Mercury Test Tool - Adminisrtator Security - EncryptionSAS MS .NET Framework Sharepoint - Administrator/DeveloperServlets MS SQL Server 2000/2005 SightlineSMS - User Netegrity Siteminder SMS - Architect/ImplementationSOAP Oracle SMS 2003 - AdministratorSQL - Adminisrator Oracle 10G SMS 2003 - Architect/ImplementationSQL Server - Install PL/SQL Software EngineeringSurf Control Powerbuilder Systems Engineering & ArchitectureSystems Development & Administration Remedy - Administrator Tivoli - Architect/ImplementationTSO SMS - Administrator VMWareUnisys SOLARIS VOIPVisual Basic SQL - Developer Web Services - PlumtreeVisual Fox Pro Systems Design & Development Websphere/MQ SeriesVisual Source Safe Tivoli - AdministrationWeb (Visual Source Safe, Accessibility Standards (ACC Verify, MacroMedia, 506), DreamWeaver, and Homesite, Photoshop, Fireworks, Paint Shop Pro)

Veritas

Web Services -IIS Windows XPXML (XML, Spy, Data Base Schemas and support, and XSLT)

Attachment E - Skill Category Matrix

Technologies & Skills

Active Suppliers (May 2007)Abel Personnel, Inc.

Access Personnel Services, Inc.Acclaim Systems, Inc.

Advanced Technology Solutions, Inc.American Personnel Managers &

Consultants, Inc.Argus Associates, Inc.

ASTYRA CORPORATIONATION

Atlas Software Technologies, Inc.Beacon Systems, Inc.

BiStar CorporationConnexus Technology, LLC

Cosmic Software Technology, Inc.Diverse Technologies Corporation

Diversified Data Systems, Inc.Domino Technologies, Inc.

e & e IT Consulting Services, Inc.Future Technology Solutions, Inc.Global Technology Solutions, LLC

Hobbie Professional Staff Management, Inc.

I2, InciBusiness Solution, LLCInfinite Dimensions, Inc.

Information Services Group, Inc.Innovative Business Concepts, Inc.

IQ, Inc.IT Solutions, Inc.

JFC Staffing AssociatesKit Solutions, LLC

KORYAK Consulting, Inc.LogiX-Guru

McFarland Technology, Inc.Momentum, Inc.

Multimedia Unlimited, Inc.Net World Technology, Inc.

Ohm Systems, Inc.Pandya, Inc

Penn Data Networks, Inc.Pierson Consulting Co., Inc.

Prequel Solutions, LLCRaj Consultants, Inc.

S3 IncorporatedSkillStorm Government Integrated

Solutions (SGIS) SNAP, Inc.

Systems Staffing Group, Inc.Telesolv Consulting, LLC

Ajilon ConsultingCape Code, Inc.

Celerity IT of PA, LLCCIBER, Inc.

Computer Aid, Inc.Drexel Technical

e-Data Experts Inc.Focused HR Solutions, LLC

GDH Consulting, Inc.Infotech Consulting, Inc.

Nittany Link, Inc.Procom Services

TechnisourceTECPORT Solutions, Inc.

TEKSystems, Inc.The Judge Group, Inc.

Acro Service CorporationAlible, Inc.

Allegheny Intermediate Unit #3Aluise and Associates, Inc.

Apsoft, Inc.Arcus, LLC

Avanco International, Inc.Beechwood Computing LimitedBelcher Consulting Group, Inc.Berkheimer Outsourcing, Inc.

Beyond Numerics, Inc.Blue Wing Services, Inc.

Bravera, Inc.Brodie Software Partners LLCCache Next Generation, LLCCaddell Insight Group LLC

Caliper, Inc.Cambridge Consulting Services

Central Susquehanna Intermediate Unit #16

CimbrianCinemagic, Inc.CODE X, INC.

Collective Intelligence, Inc.Compunnel Software Group, Inc.

Computech CorporationComputer Task Group, Inc.

Corporate Business Services USA, Inc.

Credo Business Solutions, LLC. Cue Data Services, Inc.

Cursor Technologies, Inc.Datavibes, Inc.

Developers IT, LLCDistributed Systems Services, Inc.

DISYS CORPORATIONDiversified Data Services, Inc.

DiviaSoft, Inc.

Dominion Tek, Inc.Elite Circle Computing

Emergency Solutions Ltd.Enterprise Strategies, LLC

Entry TimeFortune 500 Systems, Ltd.

General Dynamics Information Technology, Inc.

Geodine, Inc.Global Empire, LLC, dba Global

Infotech GroupGreen Apple Corporation

Hanusoft, Inc.Hinton & Associates, Inc.

Information Gateways, Inc.Integrated Staffing Solutions

IntegServIntelligium LLC

International Business Solutions, Ltd.IT Novasys, Inc.

IT Works International, Inc.JAG ConsultancyJeffrey S. Bryner

Joyner Consulting, IncJ Vista Software, LLC

Kadstech, Inc.Link Computer CorporationMartin Project Management

MaxisIT, Inc.md2 systems, Inc.

MTM Technologies, Inc.MyITgroup, LTD

National Computer Services, Inc.NetComm Solutions, Inc.

Netspring LLC, dba iCynergy Consulting Services

Networking Technologies & Support, Inc.

netXert, Inc.NIAGARA CONSULTING GROUP

NOBLE Systemsware, Inc.OHFSR Auditing Services, LLC

Oxford Solutions, Inc.Paulette Coan

Peak Solutions, Inc.Phoenix Consulting Services, Inc.

Pomeroy IT SolutionsPrinceton Information Ltd.

RadGov, Inc.Ramsoft Systems Inc.Reed Enterprises, Inc.

Reservoir Visualization, Inc.

Resilient Business SolutionsScalar Software Solutions, LLC

Smart & Associates, LLPSogeti USA, LLC

Spectraforce Technologies, Inc.Susan Graham Consulting, LLC

Swinsoft, Inc.Symphony Enterprises LLC

Synigent TechnologiesTATA America International (TCS

America)TechCircle

Tejas Technologies, Inc. The Akanksha LLC

The Huntington GroupThinking Minds Inc.

Transfer Technology, Inc.Transition Management, LLC

Udig Technologies, LLCVECTOR CONSULTING, INC.

Virtual Solutions, Inc.V.L.S Systems Inc.

V-Soft Consulting Group, Inc.W.E.C. Engineers, Inc

WOW Global Corporation, LLCXinco Consulting, Inc.

Youngs Consulting, LLCAutomated Document Management

SolutionsData Management Solutions, Inc.

Daystar Solutions, Inc.FutureNET, Inc.

IkaBiz Corp.Intrepid Professional & Technical

StaffingMindTree Consulting

OES, Inc.Operating System Services, Inc.

Partners Plus, Inc.Pinkerton Computer Consultants, Inc.

TempStar Staffing




HARRISBURG For: All using Agencies of the Commonwealth Subject: Information Technology Staff Augmentation Services Contract Period: Beginning date of 4/11/2005 and ending 4/10/2007 (renewed thru April 10/2008) Buyer Name: XD4/ Lionel Vasquez, Sr. 717-346-3826 CHANGE SUMMARY: Amendment #2 sets forth the details of these changes. Effective immediately, all purchase orders received by Contractor and issued no later than 30 days prior to the expiration date of the Contract are acceptable and must be performed in accordance with the Contract. Contractors are permitted to accept purchase orders which require performance up to 6 months after the current contract expiration date 4/10/2008. Other Changes

1 The Commonwealth reserves the right to review and negotiate the pricing with the Contractor on a quarterly basis. 2 Changes have been made to Key Personnel 3 Contractors Involvement in Future Procurements – has been addressed.

ALL OTHER TERMS AND CONDITIONS OF THIS AGREEMENT NOT CHANGED BY THIS CHANGE NOTICE REMAIN AS ORGINALLY WRITTEN.




HARRISBURG For: All using Agencies of the Commonwealth Subject: Information Technology Staff Augmentation Services Contract Period: Beginning date of 4/11/2005 and ending 4/10/2008 (Renewed through April 10/2009) Buyer Name: XD4/ Lionel Vasquez, Sr. 717-346-3826 CHANGE SUMMARY: In accordance with the “Option to Renew” clause, the subject contract is hereby renewed by mutual agreement between the Commonwealth of Pennsylvania and Computer Aid Inc. (CAI) for an additional one (1) year period. The renewal extends the contract term from April 11, 2008 through April 10, 2009. ALL OTHER TERMS AND CONDITIONS OF THIS AGREEMENT NOT CHANGED BY THIS CHANGE NOTICE REMAIN AS ORGINALLY WRITTEN.

Vend Name Vend Contract Tier DBE Status Vendor Email Address Vendor URL Address Vend Phone Vend Vendor ContactAbel Personnel, Inc. Tier 1 DBE - TIER 1 [email protected] www.abelpersonnel.com 717-561-2222 Deborah Abel

Access Personnel Services, Inc. DBE - TIER 1 [email protected] n/a 717-799-5832 Byron HutchinsonAcclaim Systems, Inc. DBE - TIER 1 [email protected] www.acclaimsystems.com 215-354-1421 Kailash Kalantri

Advanced Technology Solutions, Inc. DBE - TIER 1 [email protected] www.atsincorp.com 717-399-7007 Darla KlingerAlpine Consulting Group of Pa. Inc. DBE - TIER 1 [email protected] www.alpineofpa.com 717-432-2112 Chuck Britton

American Personnel Managers & Consultants, Inc. DBE - TIER 1 [email protected] www.apmci.com 717-303-0229 Patricia GingrichArgus Associates, Inc. DBE - TIER 1 [email protected] [email protected] 610-289-2330 Pamela Greene

ASTYRA CORPORATION DBE - TIER 1 [email protected] http://www.astyra.com 804-433-1111 Administrative AccountATION DBE - TIER 1 [email protected] www.ation-llc.com 610-491-9363 Sanjay Khatnani

Atlas Software Technologies, Inc. DBE - TIER 1 [email protected] N/A 412-247-1132 Michelle ThomBeacon Systems, Inc. DBE - TIER 1 [email protected] www.beacongov.com 248-613-7969 Shameer Sattaur

BiStar Corporation DBE - TIER 1 [email protected] www.bistarcorp.com 570-422-1186 Maria FerryCogent Infotech Corporation DBE - TIER 1 [email protected] www.cogentinfo.com 412-835-2700 ext. 13 Paul ShellyConnexus Technology, LLC DBE - TIER 1 [email protected] n/a 1-866-237-5542 Christopher Holland

Cosmic Software Technology, Inc. DBE - TIER 1 [email protected] www.cosmic-usa.com 609-430-8284 ext. 11 Ranvir SinhaDiverse Technologies Corporation DBE - TIER 1 [email protected] www.diversetech.com 717-691-9450 Tricia B. Smith

Diversified Data Systems, Inc. DBE - TIER 1 [email protected] www.dds1978.com 717-795-7000 Eric LohrDomino Technologies, Inc. DBE - TIER 1 [email protected] www.dominotech.net 717-730-6265 Nathan Balagopal

e & e IT Consulting Services, Inc. DBE - TIER 1 [email protected] www.ene-it-consulting.com 717-975-1664 Tracy EtterFuture Technology Solutions, Inc. DBE - TIER 1 [email protected] www.futuretechnologysolutions.com 717-599-7336 Clare Jobson

Global Empire, LLC, dba Global Infotech Group DBE - TIER 1 [email protected] www.GlobalInfotechGroup.com (717) 545-4800 Dnyanoba KendreGlobal Technology Solutions, LLC DBE - TIER 1 [email protected] www.gtsnetwork.com 804-343-7400 Anthony Long

Hobbie Professional Staff Management, Inc. DBE - TIER 1 [email protected] www.com 800-339-3539, x-145 Sherri WertziBusiness Solution, LLC DBE - TIER 1 [email protected] N/A 717-540-1209 Pramod SrivastavaInfinite Dimensions, Inc. DBE - TIER 1 [email protected] www.infdim.com 212.842.7213 Satya Prakash

Information Services Group, Inc. ENTERPRISE ZONE - TIER 1 [email protected] www.isg4results.com 717-920-8118 Robin A. StouchInnovative Business Concepts, Inc. DBE - TIER 1 [email protected] N/A 717-774-0794 Jennifer Briggs

Integrated Staffing Solutions DBE - TIER 1 [email protected] www.issinpa.com (866) 896-2248 Terry KohlerIQ, Inc. DBE - TIER 1 [email protected] www.iq-inc.com 724-327-3441 Barbara Van Kirk

IT Solutions, Inc. DBE - TIER 1 [email protected] www.itcsolutions.com 678-358-9658 Aravind N. GoliJFC Staffing Associates DBE - TIER 1 [email protected] www.jfcstaffing.com 717-761-8095 x1111 Grace Onkst

Kit Solutions, LLC DBE - TIER 1 [email protected] www.kitsolutions.net 412-366-7188 Xiaoyan ZhangKORYAK Consulting, Inc. DBE - TIER 1 [email protected] www.koryak.com 1-866-456-7925 Suresh Ramanathan

LogiX-Guru DBE - TIER 1 [email protected] www.logixguru.com 724-733-4500 Lindsay LearnL.R. Southard Digital Designs & Consulting DBE - Tier 1 [email protected] www.LRSDigitalDesigns.com 717-319-9622 Lucien Southard

McFarland Technology, Inc. DBE - TIER 1 [email protected] www.mcfarlandtechnology.com 724-699-3841 Barbara McFarlandMomentum, Inc. DBE - TIER 1 [email protected] www.m-inc.com 717-214-8000 ext 19 Jennifer Oswald

Multimedia Unlimited, Inc. DBE - TIER 1 [email protected] www.mui-scan.com 412-787-7333 Rose CochranNet World Technology, Inc. DBE - TIER 1 [email protected] http://www.networldtechnology.com 717-249-7232 Rkia Hall

Ohm Systems, Inc. DBE - TIER 1 [email protected] n/a 215-675-2766 Praful PatelOHM Tech, Inc. DBE - TIER 1 [email protected] www.ohmtech.com 610-644-9535 Aruna Shenoy

Pandya, Inc DBE - TIER 1 [email protected] www.pandyausa.com 814-472-6685 Himanshu PandyaPenn Data Networks, Inc. ENTERPRISE ZONE - TIER 1 [email protected] www.penndatanetworks.com 717-233-6650 Anthony C. Intrieri

Pierson Consulting Co., Inc. DBE - TIER 1 [email protected] www.piersoncci.com 717-796-0493 Debra A. PiersonPrequel Solutions, LLC DBE - TIER 1 [email protected] www.prequelsolutions.com 724-820-1585 John HickleRaj Consultants, Inc. DBE - TIER 1 [email protected] www.'rci-consulting.com (732) 382-3000 x 12 Raj Balwani

S3 Incorporated DBE - TIER 1 [email protected] n/a 717-635-7160 Penny FisherSkillStorm Government Integrated Solutions (SGIS) DBE - TIER 1 [email protected] www.sgis.com 760-757-9383 Linda Beardsley

SNAP, Inc. DBE - TIER 1 [email protected] www.com 703-393-6400 Navin GunaSystems Staffing Group, Inc. DBE - TIER 1 [email protected] www.systemsstaffinggroup.com 610-668-8101 Rob Schilk

Telesolv Consulting, LLC DBE - TIER 1 [email protected] www.telesolvconsulting.com 202-669-2382 David VincentTri-Force Consulting Services, Inc. DBE - TIER 1 [email protected] http://www.triforce-inc.com/ 215-362-2611 Manish Gorawala

52 Tier 1224

Vend Name Vend Contract Tier DBE Status Vendor Email Address Vendor URL Address Vend Phone Vend Vendor ContactAjilon Consulting Tier 2 NON DBE - TIER 2 [email protected] www.ajilonconsulting.com 717-790-0729 Jeffrey M. Briel

American Professional Computer Consultants Group, dba Procom NON DBE - TIER 2 [email protected] www.procomservices.com 919-863-4300 Eric Bostrom

Cape Code, Inc. NON DBE - TIER 2 [email protected] http://www.capecode.net 781-544-3025 Martin GallagherCelerity IT of PA, LLC NON DBE - TIER 2 [email protected] www.celerity.com 717-795-9250 Michael Rosbach

CIBER, Inc. NON DBE - TIER 2 [email protected] www.ciber.com 717-691-5500 Maria P. MarcellaComputer Aid, Inc. Non DBE [email protected] www.compaid.com 717-651-3058 John WilliamsDrexel Technical NON DBE - TIER 2 [email protected] www.drexelinc.com 717-697-3470 Bob L. Spoljaric Jr

e-Data Experts Inc. NON DBE - TIER 2 [email protected] www.edataexperts.com 717-460-3473 RamanaKumar V. SurapaneniFocused HR Solutions, LLC NON DBE - TIER 2 [email protected] www.fhr-solutions.com 404-885-6055 Ross Falik

GDH Consulting, Inc. NON DBE - TIER 2 [email protected] www.gdhconsulting.com 918-491-0600 Josh WhiteInfotech Consulting, Inc. NON DBE - TIER 2 [email protected] www.infotechpa.com 717-731-8468 Mohun Kapur

Nittany Link, Inc. NON DBE - TIER 2 [email protected] http://www.nittanylink.com (717) 737-8848 Bruce EnsorTechnisource NON DBE - TIER 2 [email protected] http://www.technisource.com 717-790-0404 Jim Kane

TECPORT Solutions, Inc. ENTERPRISE ZONE - TIER 2 [email protected] n/a (717) 877-5312 Charles AndersonTEKSystems, Inc. NON DBE - TIER 2 [email protected] www.teksystems.com. 717-526-1937 Heather Kirk

The Judge Group, Inc. NON DBE - TIER 2 [email protected] www.JUDGE.com 1-888-228-7162 Michael Tedesco

WOW Global Corporation, LLC NON DBE - TIER 2 [email protected] www.wowcorp.com 412-747-8089 Ken Emery17 Tier 2

224

Vend Name Vend Contract Tier DBE Status Vendor Email Address Vendor URL Address Vend Phone Vend Vendor ContactAcro Service Corporation Tier 3 NON DBE - TIER 3 [email protected] www.acrocorp.com (734) 591-1100 X 222 Bill Brancheau

Advanced Systems Designs, Inc. NON DBE - TIER 3 [email protected] www.asd-web.com 850-385-5129 Terry WilliamsAlible, Inc. NON DBE - TIER 3 [email protected] www.alible.com 717-877-0471 Frank Hetherington

Allegheny Intermediate Unit #3 NON DBE - TIER 3 [email protected] www.com 412-394-5899 Kevin RumpAllenfield Solutions, LLC NON DBE - TIER 3 [email protected] http://www.allenfieldsolutions.com 800-641-6322 ext 500 Ken Allen

Aluise and Associates, Inc. NON DBE - TIER 3 [email protected] www.aluise.com 941-870-2817 Anthony AluiseApsoft, Inc. NON DBE - TIER 3 [email protected] www.apsoftusa.com (248) 228-4332 Nataraj HonasogeArcus, LLC NON DBE - TIER 3 [email protected] www.arcus.net 717-703-3200 Scott Reilly

Avanco International, Inc. NON DBE - TIER 3 [email protected] www.avanco.com (717) 441-2064 Steve JamesBeechwood Computing Limited NON DBE - TIER 3 [email protected] www.beechwoodcomputing.com 408-496-2900 x-115 Kapil SaigalBelcher Consulting Group, Inc. NON DBE - TIER 3 [email protected] N/A 610-828-7700 Joseph Belcher

Berean Group International, Inc. NON-DBE TIER 3 [email protected] www.bereangroup.com 954-416-4404 Shane HeiserBerkheimer Outsourcing, Inc. NON DBE - TIER 3 [email protected] www.BerkheimerOutsourcing.com 1-800-360-8989 Thomas Tripodi

Beyond Numerics, Inc. NON DBE - TIER 3 [email protected] www.itbni.com 732-494-8500 ext.313 Suresh KumarBlue Wing Services, Inc. NON DBE - TIER 3 [email protected] www.com 610-473-2171 Andrew Maxymillian

Bravera, Inc. NON DBE - TIER 3 [email protected] www.bravera.com 703-310-6850 Chris WatsonBrodie Software Partners LLC NON DBE - TIER 3 [email protected] www 717-823-6972 Bill Brodie

Bryn Mawr Alliance NON DBE - TIER 3 [email protected] http://www.brynmawralliance.com/ 717-265-6360 Stephen StonerCache Next Generation, LLC NON DBE - TIER 3 [email protected] www.cachegroups.com 614-850-9444 ext. 14 Saranat AnnamalaiCaddell Insight Group LLC NON DBE - TIER 3 [email protected] www.caddellinsightgroup.com (717) 798-8108 John Caddell

Caliper, Inc. NON DBE - TIER 3 [email protected] www.caliper.net 757-463-1416 Roger DeutschCambridge IT Consulting, LLC NON-DBE - TIER 3 [email protected] www.com 717-439-9219 Lynda Hambright

Central Susquehanna Intermediate Unit #16 NON DBE - TIER 3 [email protected] www.com 570-523-1155 Roy HerroldChandra Technologies, Inc. NON DBE - TIER 3 [email protected] www.chandratech.com 608-237-6005 Ram Gurunathan

Cimbrian NON DBE - TIER 3 [email protected] www.cimbrian.com 717.397.9752 ext.238 Rick McKinneyCinemagic, Inc. NON DBE - TIER 3 [email protected] www.cmagic.com 717-920-6500 ext.233 Louise HanleyCODE X, INC. NON DBE - TIER 3 [email protected] www.codexinc.net 804-622-0700 SHU DASGUPTA

Collective Intelligence, Inc. NON DBE - TIER 3 [email protected] www.collectiveintelligence.com 717-545-9234 Chuck RussellCompunnel Software Group, Inc. NON DBE - TIER 3 [email protected] http://www.compunnel.com/ 732-636-1999 1416 Subhajit Mukherjee

Computech Corporation NON DBE - TIER 3 [email protected] http://computechcorp.com/ 248-640-7026 Sivaram YarlagaddaComputer Task Group, Inc. NON DBE - TIER 3 [email protected] www.ctg.com 717-610-2858 Roy HartwigConch Technologies, Inc. NON-DBE - Tier 3 [email protected] www.conchtech.com 901-496-0791 Joe Black

Corporate Business Services USA, Inc. NON DBE - TIER 3 [email protected] n/a 607-754-5015 Amy TomminelloCredo Business Solutions, LLC. NON DBE - TIER 3 [email protected] globaldataconsultants.com 717-262-2080 x248 Kristin Bard

Cue Data Services, Inc. NON DBE - TIER 3 [email protected] www.cuedata.com 781-749-3675 Patrick BranaganCursor Technologies, Inc. NON DBE - TIER 3 [email protected] www.cursor-tech.com 703-599-7836 Rajgopal Gaddam

Dataquest, Inc. NON DBE - TIER 3 [email protected] www.dataquestinc.com (717) 545-2581 Jared MooreData Solutions Incorporation NON-DBE TIER 3 [email protected] http://www.datsolinc.com 734-276-6214 Maheshkar Porandla

Datavibes, Inc. NON DBE - TIER 3 [email protected] www.datavibes.com 412-921-9994 Steven BachDazzlon Computer Services, Inc. NON DBE - TIER 3 [email protected] www.dazzlon.com 866-944-3299 Kotesh Chundi

Delphi Strategic Staffing, LLC NON DBE - TIER 3 [email protected] www.delphi360.com 212-922-1414 x 8172 Faisal AlamDevelopers IT, LLC NON DBE - TIER 3 [email protected] www.developersit.com 717-319-2717 Kiley Milakovic

Distributed Systems Services, Inc. NON DBE - TIER 3 [email protected] n/a 610-344-3224 Ken PriceDISYS CORPORATION NON DBE - TIER 3 [email protected] http://www.disys.com 703-970-4392 MAHFUZ AHMED

Diversified Data Services, Inc. NON DBE - TIER 3 [email protected] www.divdata.com 717-481-6262 Tom DudekDiviaSoft, Inc. NON DBE - TIER 3 [email protected] www.DiviaSoft.com 732-791-2894 Mihir Shah

Dominion Tek, Inc. NON DBE - TIER 3 [email protected] www.dominiontek.com 804-467-2999 Ansar MalikElite Circle Computing NON DBE - TIER 3 [email protected] www.elitecc.net 717-796-1099 Dave N. Warden

Enterprise Strategies, LLC NON DBE - TIER 3 [email protected] www.enterprise-strategies.com 229-759-6231 Felicia McGeeEntry Time NON DBE - TIER 3 [email protected] [email protected] 1-412-261-1011 Carol Ross

Fujitsu Consulting NON DBE - TIER 3 [email protected] www.Fujitsu.com Darren WinnieGeneral Dynamics Information Technology, Inc. NON DBE - TIER 3 [email protected] www.gdit.com (717) 541-1168 Susan E. Coia

Hanusoft, Inc. NON DBE - TIER 3 [email protected] www.hanusoftinc.com 330-716-4892 Kris KamujuHi Five Consulting, Inc. NON DBE - TIER 3 [email protected] http://www.hifiveconsulting.com/ 501-588-0528 Sanjeev Jain

Hinton & Associates, Inc. NON DBE - TIER 3 [email protected] www.hintonassociates.com 717-761-5417 George HintonInformation Builders, Inc. NON DBE - TIER 3 [email protected] www.informationbuilders.com 610-940-0790 Timothy J. Weber

Information Gateways, Inc. NON DBE - TIER 3 [email protected] www.com 248-290-0190 x107 David RothInformation Systems Services, Inc. [email protected] www.isspitt.com 412-299-2000 Rich O'Brien

IntegServ NON-DBE - TIER 3 [email protected] http://www.integserv.net (717) 599-0398 Paul JosephInteldyne Group, Inc. NON DBE - TIER 3 [email protected] www.inteldyne.com 703-635-2009 Aditya Kokaragaddi

Intelligium LLC NON DBE - TIER 3 [email protected] n/a 770-521-4432 Amit MitterInternational Business Solutions, Ltd. NON DBE - TIER 3 [email protected] www.com 732-981-0450 Ext.427

Intrepid Professional & Technical Staffing NON DBE - TIER 3 [email protected] www.IntrepidPros.com 1-804-378-5230 Bea Haggerty-MillsIT Novasys, Inc. NON DBE - TIER 3 [email protected] http://www.itnovasys.com/ 804-381-5052 Pat BhandariJeffrey S. Bryner NON DBE - TIER 3 [email protected] www.aztecha.com 717-940-3423 Jeffrey S. Bryner

J.J. & Associates, Inc. NON-DBE Tier 3 [email protected] www.jjandassociates.com/ 313-963-1917 Pankaj KulkarniJoyner Consulting, Inc NON DBE - TIER 3 [email protected] www.com 717-798-6259 Jennifer JoynerJ Vista Software, LLC NON DBE - TIER 3 [email protected] www.com 732-634-0019 ext. 15 Dhiren Gohel

Kadstech, Inc. NON DBE - TIER 3 [email protected] www.com 717.728.9450 Kalpana Doppalapudi

Ken Systems, Inc. NON DBE - TIER 3 [email protected] http://www.kensystemsinc.com 703-579-8098 Sri PediredlaKFORCE, Inc. NON DBE - TIER 3 [email protected] www.kforce.com 412-278-2807 James S. Irvin

Landmark Solutions LLC NON DBE - TIER 3 [email protected] www.landmarksol.com 281-658-8184 Prahar ShahLink Computer Corporation NON DBE - TIER 3 [email protected] www.com (717) 737-1088 Joseph Merilli

Luceo, Inc. NON DBE - TIER 3 [email protected] http://www.luceoinc.com/ 630-904-0670 Siva NatarajanMall Lobby.com, Inc. NON DBE - TIER 3 [email protected] www.malllobby.com 301-807-2422 Lang Maith

Martin Project Management NON-DBE- Tier 3 [email protected] www.martinprojectmanagement.com 717-701-2011 Cheryl MartinMaster Informatix Systems, Inc. NON DBE - TIER 3 [email protected] http://www.masterinformatix.com 703-834-6070 Surjeet Bakshi

MaxisIT, Inc. NON DBE - TIER 3 [email protected] www.maxisit.com 952-835-9899 Gaurav Shahmd2 systems, Inc. NON DBE - TIER 3 [email protected] www.com 804-915-7121 Devi Misra

Miracle Software Systems, Inc. NON-DBE - Tier 3 [email protected] www.miraclesoft.com 248-233-1185 Heather KingeryMMC Systems Inc. [email protected] www.mmcsystemsinc.com 201-357-5332 Eddie Vedala

MTM Technologies, Inc. NON DBE - TIER 3 [email protected] http://www.mtm.com/ 888-633-9800 x 2536 Eric NohrNational Computer Services, Inc. NON-DBE-TIER 3 [email protected] www.thencsgroup.com/ 901-850-1030 Ryan Hughes

NetComm Solutions, Inc. NON DBE - TIER 3 [email protected] www.netcomm.cc 717-791-5275 Marla EarleyNetspring LLC, dba iCynergy Consulting Services NON DBE - TIER 3 [email protected] http://icynergy.com 410-406-9069 Dominique Bonhomme

Networking Technologies & Support, Inc. NON DBE - TIER 3 [email protected] www.networkingtech.com 804-379-1800 Bernard RobinsonnetXert, Inc. NON DBE - TIER 3 [email protected] www.netxert.com 734-222 8000 x 201 Sanjay Arora

NexTech Solutions NON DBE - TIER 3 [email protected] www.nextech-solutions.com 501 217-1692 Guy YanigerNIAGARA CONSULTING GROUP NON DBE - TIER 3 [email protected] www.niagaraconsulting.com 215-757-4628 ROOBAN SONI

NOBLE Systemsware, Inc. NON DBE - TIER 3 [email protected] http://www.noblesystemsware.com/ 847-874-7153 Jerry VirgoOxford Solutions, Inc. NON DBE - TIER 3 [email protected] http://www.oxfordtechnical.com 1-412-220-4230 Rob Auth

Oxygen Ventures NON-DBE - TIER 3 [email protected] www.oxygenventures.com 717-540-9730 Jogi DaitaParagon Consulting Services, Inc. NON DBE - TIER 3 [email protected] www.paragon-csi.com 717-764-7909 ext. 30 Ronald Smith

Paulette Coan NON DBE - TIER 3 [email protected] n/a 717-919-6563 Paulette CoanPeak Solutions, Inc. NON DBE - TIER 3 [email protected] www.peaksolutions.com 717-737-0369 Keith Einig

Phoenix Consulting Services, Inc. NON DBE - TIER 3 [email protected] n/a 717-379-9811 Sharon MinnichPomeroy IT Solutions NON DBE - TIER 3 [email protected] www.pomeroy.com 717-303-1780 Gerald Rutledge

Princeton Information Ltd. NON DBE - TIER 3 [email protected] www.com 804-270-5530 Laura KeslerQualTech, Inc. NON DBE - TIER 3 [email protected] www.QualTechInc.net 204-604-3779 John CummingsRadGov, Inc. NON DBE - TIER 3 [email protected] http://www.radgov.com 954-938-2800 VINOD REDDI

Raimist Software LLC [email protected] www.RaimistSoftware.com 703-568-7638 Scott RaimistRamsoft Systems Inc. NON DBE - TIER 3 [email protected] www.ramsoft.net 248-663-0580 Sandy Sikligar

Reasonsoft, Inc. NON DBE - TIER 3 [email protected] http://www.reasonsoft.com 603-791-4703 Mohan RaoReed Enterprises, Inc. NON DBE - TIER 3 [email protected] www.com 717-554-1585 Damon Reed

Reservoir Visualization, Inc. NON DBE - TIER 3 [email protected] www.resviz.com (281) 540-8543 Mark RobinsonResilient Business Solutions NON DBE - TIER 3 [email protected] www.resilientbiz.com 770-625-5090 Laila Samawi- Utley

Sanders Consulting NON-DBE - TIER 3 [email protected] http://www.rsandersconsulting.com 717-303-5874 Roger "Bud" SandersScalar Software Solutions, LLC NON DBE - TIER 3 [email protected] http:/www.scalarsoft.net 804-399-0239 Srikanth Annem

SK Computer Solutions, Inc. NON DBE - TIER 3 [email protected] www.skcompserv.com 724-379-5213 Sylvester KaundaSMART Business Advisory & Consulting, LLC NON DBE - TIER 3 [email protected] www.smartllpcom 717-514-9370 Chuck Woods

Sogeti USA, LLC NON DBE - TIER 3 [email protected] www.us.sogeti.com 610-639-6664 Joseph TordoneSpectraforce Technologies, Inc. NON DBE - TIER 3 [email protected] www.spectraforce.com 919-233-4466 Ned Shea

Sphinx Technologies, Inc. NON DBE - TIER 3 [email protected] www.sphinxtechnologies.com 717-540-4249 Staci SnookSpy Pond Partners NON DBE - TIER 3 [email protected] www.spypondpartners.com 617-395-4370 Hyun-A Park

SUNPLUS DATA GROUP, INC NON DBE - TIER 3 [email protected] http://www.sunplusdata.com/ 678-429-3452 SUNNY DUDDILLASwinsoft, Inc. NON DBE - TIER 3 [email protected] www.swinsoft.com 916-353-1963 Ray Solanki

Symphony Enterprises LLC NON DBE - TIER 3 [email protected] www.symphonyenterprises.com 412-437-1064 Meenakshi KapoorSynigent Technologies NON DBE - TIER 3 [email protected] www.synigent.com 804-217-6872 Shelby M. Callery

TATA America International (TCS America) NON DBE - TIER 3 [email protected] http://www.tcs.com/ 717-737-1451 Jagdish LaddhaTeamPersona NON DBE - TIER 3 [email protected] www.teampersona.com 415-982-3400 Ginny Velasquez

TechCircle NON DBE - TIER 3 [email protected] www.techcircle.com 1-877-447-2395 Bellave S. ShashikumarTejas Technologies, Inc. NON DBE - TIER 3 [email protected] www.tejastech.net/ 501-952-0850 Balaji Narayanaswamy

The Akanksha LLC NON DBE - TIER 3 [email protected] www.theakanksha.com 717-724-1300 Ujjwal P. MittalThe Huntington Group NON DBE - TIER 3 [email protected] www.com 901-680-0656 Tom Hamilton

Thinking Minds Inc. NON DBE - TIER 3 [email protected] www.thinking-minds.com 1-401-608-2599 Mark RusselThomas F. Sterling Consulting Services NON-DBE TIER 3 [email protected] n/a 717-608-3085 Thomas Sterling

Transfer Technology, Inc. ENTERPRISE ZONE - TIER 3 [email protected] n/a 717-991-1135 Mark KirschTransition Management, LLC NON DBE - TIER 3 [email protected] www.tmanagement.biz 941-780-9002 Ronald Macholtz

Udig Technologies, LLC NON-DBE - TIER 3 [email protected] http://udig.com 804-527-0005 Andy FrankVECTOR CONSULTING, INC. NON DBE - TIER 3 [email protected] http://www.vectorconsulting.com 770-225-7684 MAGHA DEVAN

Virtual Solutions, Inc. NON DBE - TIER 3 [email protected] www.virtualsolutions.com 888-726-7730 x115 James RobinsonViva Tech LLC NON DBE - TIER 3 [email protected] www.viva-tech-llc.com 804-290-0969 Venugopal R. Nuni

V.L.S Systems Inc. NON DBE - TIER 3 [email protected] www.com 703-773-8990 x 1102 Kris NandaV-Soft Consulting Group, Inc. NON DBE - TIER 3 [email protected] www.vsoftconsulting.com (502) 425-6661 Simmi Harding

W.E.C. Engineers, Inc NON DBE - TIER 3 [email protected] http://www.wecengineers.com/ 412-257-8774 x 16 James E. VitaleXinco Consulting, Inc. NON DBE - TIER 3 [email protected] www.xinco.us 717-471-1334 Joel Nix

Youngs Consulting, LLC NON DBE - TIER 3 [email protected] n/a 717-965-9846 Steven Young137 Tier 3224




HARRISBURG For: All using Agencies of the Commonwealth Subject: Information Technology Staff Augmentation Services Contract Period: Beginning date of 4/11/2005 and ending 4/10/2008 (Renewed through April 10/2009) Buyer Name: XD4/ Lionel Vasquez, Sr. 717-346-3826 CHANGE SUMMARY: The Commonwealth of Pennsylvania and Computer Aid Inc. (CAI) have negotiated new rates; these new rates will affect any new purchase orders created on February 11, 2008 and forward. Any extension to previously created purchase order on or after February 25, 2008 must also reflect the new rates. ALL OTHER TERMS AND CONDITIONS OF THIS AGREEMENT NOT CHANGED BY THIS CHANGE NOTICE REMAIN AS ORGINALLY WRITTEN.

Area Definitions (Version 3)






Area 1Job Title Level SC1 SC2 SC3Data Entry Operator DE1 $16.19 $16.35 $17.68Data Entry Operator DE2 $17.60 $17.77 $19.21Database Administrator DBA1 $43.56 $44.88 $48.49Database Administrator DBA2 $47.47 $48.91 $52.86Database Administrator DBA3 $64.57 $65.21 $70.47Functional Architect FA1 $35.80 $36.88 $39.86Functional Architect FA2 $45.18 $45.63 $49.29Functional Architect FA3 $54.41 $54.95 $59.37Help Desk Support HDS1 $24.77 $25.25 $27.66Help Desk Support HDS2 $27.39 $27.65 $30.16Product Specialist PS1 $43.84 $45.62 $49.16Product Specialist PS2 $52.31 $56.01 $61.32Product Specialist PS3 $73.20 $75.70 $81.77Program Manager PM1 $60.40 $60.99 $65.91Program Manager PM2 $72.49 $73.21 $79.10Program Manager PM3 $84.56 $85.40 $92.27Programmer PR1 $32.08 $35.57 $38.33Programmer PR2 $39.15 $46.67 $51.11Programmer PR3 $61.26 $63.35 $68.42Quality Assurance Specialist QAS1 $40.70 $41.10 $44.40Quality Assurance Specialist QAS2 $46.23 $46.69 $50.44Quality Assurance Specialist QAS3 $62.73 $63.35 $68.44Senior Consultant SC1 $72.67 $78.70 $88.31Senior Consultant SC2 $83.50 $91.59 $102.50Senior Consultant SC3 $97.41 $105.95 $118.27Software Process Engineer SPS1 $44.32 $44.75 $48.36Software Process Engineer SPS2 $50.18 $50.67 $54.75Software Process Engineer SPS3 $71.87 $72.58 $78.42System Administrator SA1 $37.16 $37.89 $40.84System Administrator SA2 $42.32 $44.39 $48.62System Administrator SA3 $62.77 $64.91 $70.11System Specialist SS1 $33.41 $34.08 $36.72System Specialist SS2 $39.41 $41.35 $45.26System Specialist SS3 $59.87 $61.91 $66.87Team Lead TL1 $53.73 $54.26 $58.63Team Lead TL2 $59.53 $60.12 $64.95Technical Architecture Specialist TAS1 $48.82 $49.30 $53.27Technical Architecture Specialist TAS2 $55.84 $56.39 $60.91Technical Architecture Specialist TAS3 $60.06 $60.65 $65.53Technical Writer TW1 $24.03 $24.27 $26.21Technical Writer TW2 $29.46 $29.75 $32.15Technical Writer TW3 $34.73 $35.07 $37.89Tester Test1 $31.96 $32.28 $34.88Tester Test2 $37.79 $38.16 $41.24Tester Test3 $45.49 $45.94 $49.64

















HARRISBURG For: All using Agencies of the Commonwealth Subject: Information Technology Staff Augmentation Services Contract Period: Beginning date of 4/11/2005 and ending 4/10/2008 (Renewed through April 10/2009) Buyer Name: YH1/ Tom Teprovich 717-783-0257 CHANGE SUMMARY: The SAP contract number 4600007811 has been recreated in SRM, the new contract (#4400002137) is a contract catalog or MSCC type contract which has a line item for the service and one for travel; the old contract had over 730 lines. The catalog lists the actual prices for each job title, skill level, area, and skill category. Purchase orders written against the SAP contract which are already approved or in the approval process do not have to be recreated; but future changes to those resulting purchase orders will require a new purchase order. Any purchase order started after March 25, 2008 must be created in SRM. ALSO: Change contract administration from Lionel Vasquez, Sr. to Tom Teprovich ALL OTHER TERMS AND CONDITIONS OF THIS AGREEMENT NOT CHANGED BY THIS CHANGE NOTICE REMAIN AS ORGINALLY WRITTEN.

Change Order # 6: Introduced Amendment #2 which among other things allowed for purchase orders to be issued for work that could go out as far as 6 months after the expiration of the contract. Amendment #2 stated: Commonwealth agencies may issue purchase orders against the Contract. These orders constitute the Contractor’s authority to make delivery. All purchase orders received by the Contractor and issued no later than thirty (30) days prior to the expiration date of the Contract are acceptable and must be performed in accordance with the Contract. Contractors are permitted to accept purchase orders which require performance extended beyond those performance time periods specified in the Contract but in no event longer than six (6) months after the expiration date of the Contract period. Each purchase order will be deemed to incorporate the terms and conditions set forth in the Contract. Question: Why must I change the purchase orders that I created to go beyond the end of the contract. Answer: The staff aug contract expires every year on April 10th; renewals for year 3 - year 4 and year 5 were to be negotiated and mutually agreed upon in order for us to continue to use the contract. Knowing that it was possible for the negotiations to break down and the contract not be renewed we decided to amend the contract to allow for 6 months of staffing if the contract was not renewed. This was meant to be a safety net, and allow for service to be received in the event that the contract could not be successfully negotiated. The confusion stems from some agencies hoping that they can take advantage of the 6 month extension months before the contract even expired. Question: If I expect a contractor to be on staff from now until June 30, 2008, how do I maintain that continuity? Do I need to recreate the people click request, etc, essentially starting from scratch from April 11 to June 30? Renewals in the past have required an updated People click requirement, CoP review and approval, and a new line item on the purchase order (or a new purchase order) to allow for the new pricing to pull in. This has not changed. Change Order # 7: Contract renewed for an additional one (1) year period. The renewal extends the contract term from April 11, 2008 through April 10, 2009. Change Order # 8: Need rates were negociated; these new rates will affect any new purchase orders created on February 11, 2008 and forward. Any extension to previously created purchase order on or after February 25, 2008 must also reflect the new rates. Question: There are two dates on the Change Summary (change # 8); February 11th, and February 25th. Please clarify the difference between the two dates and how they apply? Answer: February 11 is when we signed the renewal with CAI, and new pricing became effective for new work. February 25 affects extensions of previously created purchase orders in that the new pricing will pull in. Question: Why were the new rates made effective on 2/11/2008 instead of 4/11/2008? Answer: This was agreed upon as part of the negotiations. Questions: Do I have to create a new purchase order at the new rates if CAI replaces a resource? Answer: New Prices take affect 2/11/2008 on purchase orders created 2/11/2008 and there after. Current purchase orders that expire between 2/25/2007 and 4/10/2008 and are extended,

will be extended at the new prices. In the event that CAI is replacing a resource on a current purchase order the new resource will be paid in accordance with the current purchase order at the rate stated on the purchase order. These are the instructions I provided Question: We were encouraged to execute PO’s for this contract in SRM but as you are aware, this type of contract relies on the goods receipt dates to trigger the line changes and increase the PO overall total as these increases automatically.

Answer: Creating a new purchase order (using the contract); will pull in the new prices, and solve

this problem. Question: The renewal permits the use of existing PO’s. Additional lines maybe added at the new rates to go forward beyond 4/10.

Answer: Renewals in the past have required an updated People click requirement, CoP review and approval, and a new line item on the purchase order (or a new purchase order) to allow for the new pricing to pull in. This has not changed; but DGS has always felt that when ever possible it would be best to create a new People click requirement, interview or at least look at additional candidates, if it happens that the same resource is reselected for the position at least an effort was made to give others a chance at the engagement instead of just continuing to extend the same engagement over and over again.

Question: The renewal makes the new rates effective 2/25/2008 for NEW engagements. OLD engagements may continue at the current rates through 4/10/2008, after which all engagements will be at the new rates, is that correct?

Answer: Yes this is correct


SRM Contract Number: 4400002137 Change Number: 10 Change Effective Date: 4/21/2008


HARRISBURG For: All using Agencies of the Commonwealth Subject: Information Technology Staff Augmentation Services Contract Period: Beginning date of 4/11/2005 and ending 4/10/2008 (renewed thru April 10/2009) Buyer Name: XT3/ Thomas Teprovich 717-783-0257 CHANGE SUMMARY: Clarification to Change Order #6 - Performance beyond contract end date. As written in Amendment #2, the allowable contract change was a 6 month extension at the termination of the contract versus the standard 90 day extension. This change appertains with the terms in Paragraph 5 , Term of the Contract, of Exhibit B, Standard Contract Terms and Conditions for Department of General Services Statewide Services Contracts-SAP (GSPUR-12F (SAP) Rev. 05/07/04), which enables and affords agencies protection in case of contract elapse or unforeseen termination. Amendment #2 was intended to be used in the event DGS and the supplier were unable to come to an agreement in the renewal of the contract. Therefore, any PO that has been extended past the original expiration date of 4/10/2008 will need to be updated to reflect the new rates for any time period exceeding 4/10/2008. ALL OTHER TERMS AND CONDITIONS OF THIS AGREEMENT NOT CHANGED BY THIS CHANGE NOTICE REMAIN AS ORGINALLY WRITTEN.

Collective Number: 9958-36

SRM/SAP Contract Number: 4400002137 Change Number: 11 Change Effective Date: 9/3/2008


HARRISBURG For: All using Agencies of the Commonwealth Subject: 4400002137 Staff Augmentation Services Contract Period: Beginning 04/11/2005 and Ending 04/10/2010 Commodity Specialist Name: XT3 – Thomas Teprovich (717) 783-0257 CHANGE SUMMARY: Contract Renewal In accordance with the “Option to Renew” clause, the subject contract is hereby renewed by mutual agreement between the Commonwealth of PA and Computer Aid, Inc. for an additional one (1) year period. The renewal extends the contract term from April 11, 2005 through April 10, 2010. ALL OTHER TERMS AND CONDITIONS OF THIS AGREEMENT NOT CHANGED BY THIS CHANGE NOTICE REMAIN AS ORIGINALLY WRITTEN.

Collective Number: 9958-36



HARRISBURG For: All using Agencies of the Commonwealth Subject: 4400002137 Staff Augmentation Services Contract Period: Beginning 04/11/2005 and Ending 04/10/2010 Commodity Specialist Name: XT3 – Thomas Teprovich (717) 783-0257 CHANGE SUMMARY: Category Update

CAI has worked with DGS and OAOIT to implement changes to the IT Staff Augmentation contract in an effort to help the Commonwealth realize fiscal savings. As a result, the following contract changes will take effect on July 1, 2009, the start of the Commonwealth's 2009/2010 fiscal year. These contract changes are also posted on PA eMarketplace at: http://www.emarketplace.state.pa.us

A new fixed rate card with a 10% reduction to all rates for all positions. The Sr Consultant 1, Sr Consultant 2, and Sr. Consultant 3 job categories are being eliminated. The addition of specific high-level technical job categories, such as Programmer 4, Sr. Business Subject Matter Expert, Sr.

Data Architect, Sr. Architect and Sr. Program Manager, are being added to replace the Sr. Consultant job categories.

Please note: Agencies with resources engaged in one of the current Sr. Consultant categories, will need to select the most appropriate new category. A new Peopleclick requirement and revised PO will need to be issued in order to maintain the engagements after July 1st.

The introduction of the Help Desk Analyst category to handle all level 2 support needs. The Help Desk Analyst category

will replace the current Helpdesk Support category. If your agency has resources engaged in a Help Desk Support role, your staff will need to analyze the new category to if the Help Desk Analyst 1 category is appropriate for any extensions.

An updated skill category matrix that reflects the latest technological demands in the marketplace. The addition of an Exception Category with an open bill rate, as opposed to a fixed rate, was added to accommodate

unique high-level requests. Usage will be tracked as DGS/OAOIT Approve only. CAI will provide feedback to agency approvers as to whether the request is unique and has not been filled by an existing job category and will provide recommendations on the bill rate based on industry research for similar positions.

Supplier Communications CAI is communicating these changes to the supplier network and is working with DGS to time the communications appropriately. CAI’s first communication will be to those firms with employees working under the contract, so that those firms can inform their employees of the changes. The second communication will be to the full supplier network so that they may make any changes necessary to their business processes.

Important Dates The new rates will be available in SAP on May 4th so that purchase orders can be revised and approved before the May 22nd procurement black-out deadline. The new rates and requirements will be available in Peopleclick on May 4th, and they will be labeled version 4. CAI will communicate the user process to your Peopleclick users. These changes will become effective on July 1st., and require the issuance of a new or revised purchase order to accommodate the reduced bill rate or new job category.

Please see attached documents for more detail.

PA DGS Staff Aug Bill Rates V4 PA DGS Updated Skill Martix V4

ALL OTHER TERMS AND CONDITIONS OF THIS AGREEMENT NOT CHANGED BY THIS CHANGE NOTICE REMAIN AS ORIGINALLY WRITTEN.



HARRISBURG For: All using Agencies of the Commonwealth Subject: 4400002137 Staff Augmentation Services Contract Period: Beginning 04/11/2005 and Ending 06/30/2010 Commodity Specialist Name: XT3 – Thomas Teprovich (717) 783-0257 CHANGE SUMMARY: Category Update In accordance with the “Option to Extend” clause found in Attachment H – Special Terms and Conditions, the Commonwealth exercises its right to extend the contract for up to an additional three (3) month period. Please see the Option to Extend clause listed below. “OPTION TO EXTEND: The Department of General Services (DGS) reserves the right, upon notice to the Contractor, to extend the Contract or any part of the Contract for up to three (3) months upon the same terms and conditions. This will be utilized to prevent a lapse in Contract coverage and only for the time necessary, up to three (3) months, to enter into a new contract.” ALL OTHER TERMS AND CONDITIONS OF THIS AGREEMENT NOT CHANGED BY THIS CHANGE NOTICE REMAIN AS ORIGINALLY WRITTEN.



HARRISBURG For: All using Agencies of the Commonwealth Subject: 4400002137 Staff Augmentation Services Contract Period: Beginning 04/11/2005 and Ending 12/30/2010 Commodity Specialist Name: XT3 – Thomas Teprovich (717) 783-0257 CHANGE SUMMARY: Amendment #3 and Amendment #4 Amendment # 3 Contractor agrees that in consideration ofreceipt of Federal American Recovery and Reinvestment Act of 2009, Pub. L. 111-5 (“ARRA”) funds, it will comply with all the terms, conditions, requirements and limitations set fourt in the “ARRA Addendum” Amendment #4 The term of the Contract shall extend until December 31, 2010 or until a contract resulting from Request for Proposal #61000014920 (Enterprise IT Staff Augmentation Services) is fully executed, whichever occurs first. Purchase orders may be issued against the Contract until the date of termination. Purchase orders may extend beyond the term of the Contract, but in no event shall a purchase order extend past December 31, 2010. ALL OTHER TERMS AND CONDITIONS OF THIS AGREEMENT NOT CHANGED BY THIS CHANGE NOTICE REMAIN AS ORIGINALLY WRITTEN.



HARRISBURG For: All using Agencies of the Commonwealth Subject: 4400002137 Staff Augmentation Services Contract Period: Beginning 04/11/2005 and Ending 12/30/2010 Commodity Specialist Name: XT3 – Thomas Teprovich (717) 783-0257 CHANGE SUMMARY: Contract Extension DGS has recived sole source approval to extend CAI Staff Augmentation Contract until December 31, 2010 (Made effective by Change Notice 14). Sine this change to the contract required Amendemt #4 be posted, a release through internal approvals has occured. This has caused the contract to be deactivated until the internal approval process is complete within the SRM System. It’s estimated that the approval process will take approximately 30 days to complete. In the event, that an agency may not have extended their existing Purchase Orders until June 30, 2010, DGS recommends that an agency follow the Emergency Purchase Order procedure. The web based EPO form with instructions can be found at: http://www.dgsweb.state.pa.us/login/one_login.aspx?d=http://www.dgsweb.state.pa.us/EPO/EP.aspx For those agencies needing to follow the EPO process, DGS recommends that it would be submitted to cover a period of 60 days. ALL OTHER TERMS AND CONDITIONS OF THIS AGREEMENT NOT CHANGED BY THIS CHANGE NOTICE REMAIN AS ORIGINALLY WRITTEN.

http://www.dgsweb.state.pa.us/login/one_login.aspx?d=http://www.dgsweb.state.pa.us/EPO/EP.aspx�

Documents

COMMONWEALTH OF PENNSYLVANIA DEPARTMENT OF …D - 2 Senior Consultant The Senior Consultant is responsible for evaluating existing systems and/or new user needs to analyze, design,