CODE OF ETHICS AND COMPETENCY...3 | Remodeling Contractor’s Standards At LoneStar Property Solutions, one of our goals is to educate consumers about how to choose the best remodeling

remodeling contractor standards-CODE OF ETHICS AND COMPETENCY

a no regrets guide to hiring the right contractor

communication dedication determinationcustomer

satisfaction

So You’re Thinking About a Remodeling 2Project for your Home?

We’ve Raised the Bar on Industry Standards 3

Who Should You Hire? 4

Checklist for Hiring a Remodeling Contractor - 4What to Look For

What to Look For:Photos for Ideas & Inspiration 5

Customer References 10

The Remodeling Contractor Should Be Easy 12 to Communicate With and Easy to Reach

Accreditations and Associations 13

The ConTraCTorWhat to Look For:The Remodeling Contractor has a Good Reputation with Banks & Suppliers 14

The Remodeling Contractor has Business Longevity 15

Insurance 16

The Remodeling Contractor Should Not be Pricing the Job Unusually Low 16

The Remodeling Contractor Should Present Detailed Pricing and Contract 17

Jobsite Cleanup Roster 18

Worker Conduct Agreement 18

Guarantees 19

How to Hire a Remodeling Contractor 20

Frequently Asked Questions 21

Conclusion 22

Renovate, Remodel...Relax! 23

(817) 590-4499www.LonestarPropertysolutions.com

contents

3 4 18

2 | Remodeling Contractor’s Standards

Congratulations! When done properly, a

remodeling project can make your home

more enjoyable and prove to be a valuable

investment. Let’s face it, the remodeling

process is often overwhelming with many

options and uncertainties. Unfortunately,

many people believe that home remodels

have to be stressful. And with all the stories

out there of unscrupulous contractors and

shoddy workmanship, it’s easy to understand

why. But it doesn’t have to be that way! You

can embark on a home remodeling project

without all the headaches and stress.

At LoneStar Property Solutions, we’re committed to excellent craftsmanship and superior customer service. In fact, that’s what we’re known for! We believe that you deserve a great value for your remodeling project investment, and that includes a professional remodeling contractor who uses high quality products and stands behind their work in both word and deed.

So, You’re Thinking about a remodeling Project for Your home?


At LoneStar Property Solutions, one of our goals is

to educate consumers about how to choose the best

remodeling contractor for their needs. The industry

standards often aren’t tough enough, as just about

anybody with a hammer and a pickup truck can be a

home improvement contractor. That’s why LoneStar

Property Solutions has raised the bar and pioneered

a set of standards we call the Code of Ethics &

Competency for remodeling contractors. The Code

calls for remodeling contractors to uphold a high set

of standards that will allow you to judge BEFORE you

hire a contractor and whether the firm is likely to do

the job right. This guide specifies those standards.

Before you hire any company to work in or around your home, make sure you consult this guide to evaluate whether they comply with the standards we’ve set forth. If you do, chances are you’ll get exactly what you want out of your project.

We’ve raised the Bar on Industry Standards


Who Should You hire? You need to make sure that any remodeling

contractor you do business with has proven

themselves in the past, and will be there if you

need them in the future.

Checklist for hiring a remodeling Contractor- What to Look ForBefore you make any hiring decisions, assess

your potential remodeling contractor against the

suggestions relayed on the next few pages. Doing

so can save you much time and frustration down

the road.


What to Look For: Photos For Ideas & InsPIratIonCompetent remodeling contractors are proud of their work and refer to other jobs during a discussion, as they relate to your project. Often times, seeing an array of related jobs can assure you of their competence. By doing your research and navigating through the remodeling contractor’s project galleries, you’ll be provided with inspiration for your own project and gauge the quality of work they’ve done in the past.


Kitchens



Bathrooms



You can tell a great deal about a

remodeling contractor based on

what others are saying about them—

particularly their customers. Any

remodeling contractor who is proud

of their work will be most happy to

provide referrals. The majority of

our clients find that online reviews

are most helpful and contact us as

a result of their online research.

Consistent positive comments about

the remodeling contractor and their

work should provide you with peace

of mind.

What to Look For: CUSTOMER REFERENCES

Both Kathi’s own team and the

contractors she chose were of the

highest quality, polite, prompt

and tidy.

aimee s

I enjoyed working with both Kathi and Don and their

contractors were excellent to work with during my project.

They are professional, friendly and always left my house clean. I love my new

updated home. I would highly recommend LoneStar

Property Solutions.

alBert m


vIsIt our houzz Page For more revIeWs

Working with Lonestar was the key to our successful kitchen

renovation! Kathi, Don and the crew were

sooo easy to work with. Professional, courteous

and respectful of our house at every turn.

miKe m

This was our first ever remodel project, and we

weren’t at all sure what to expect. We’d had a couple of other contractors come out and been disappointed in their approach. Within

about 15 minutes of Kathi first coming into our

house, we were feeling much more comfortable.

linda s

It is rewarding to start with an idea of how you want your house to look and then, when the process is complete, it turns out better than envisioned.

That is just what happened when working with LoneStar Property

Solutions.

doug s


Remodeling Timeline

Materials

INITIAL MEETING:• Determine “fit” with Contractor• Review Project• Schedule Next Appointment: • Design Process • Choose Products • Proposal

START REMODEL PROCESS:• Sign Contract• Deposit Schedule• Right of Rescission Period

CONSTRUCTION PROCESS:• Tear Out• Electrical / Plumbing• Installation of Products• Inspections

FINISHING TOUCHES:• Punch List• Final Inspection• Final Walk-Through

COMPLETION:• Review Warranty• Pulling It All Together• Celebrate!

PREPARATION:• Permit Process• Order Materials • Pre-Construction

Meeting

PROPOSAL PROCESS:• Review Proposal• Revisions to Designs/

• Schedule Additional Appointments

Communication is key! You will have the remodeling

contractor in your home for a few weeks to several

months. You need to get along well with the person

and feel that he/she hears your ideas and concerns,

makes suggestions when necessary, and is easy to

reach throughout the process. That being said, ask

them how their project timeline works and how they

communicate with clients (phone, email, text).

What to Look For: THE REMODELING CONTRACTOR SHOULD BE EASY TO COMMUNICATE WITH AND EASY TO REACH

Remodeling Timeline from Renovate, Remodel...Relax!, an inspiring guide for the homeowner


The Contractor has a Good reputation in the Commmunity

LoneStar Property Solutions has received the following:• Regional 2014 NARI Contractor of the Year (CotY)

award for Kitchens under $40,000

• The “Best of Houzz” Customer Satisfaction award for 2014 and 2015

• LoneStar Property Solutions is an EPA lead-safe certified firm.

• LoneStar Property Solutions is a member of:

� National Association of the Remodeling Industry (NARI) (www.nari.org)

� Better Business Bureau with an A+ rating (www.TheBBB.com)

� The Good Contractor’s List (www.TheGoodContractorsList.com)

Check to ensure the remodeling contractor is accredited

by the major associations. These organizations create

visibility on the part of the remodeling contractor, helping

to ensure the homeowner that they are working with an

ethical and reliable business.

The Better Business Bureau (BBB) is one of the top

organizations in the United States assisting homeowners

in selecting honest remodeling contractors. Homeowners

can assess how long the remodeling company has

been in business and a member of the BBB. A BBB

accreditation means that if complaints arise, the

remodeling contractor agrees that the BBB’s judgment

is binding and they must perform accordingly. Without

this agreement, you may have no recourse. LoneStar

Property Solutions is a BBB Accredited Business with

an A+ rating at the time of this printing.

The National Association of the Remodeling Industry (NARI)

is the major remodeling association in the United States,

requiring remodeling contractors to sign a Code of Ethics,

pledging to observe high standards of honesty, integrity and

responsibility in their conduct of business. Contracts, licenses,

insurance and warranties must comply with federal, state and

local laws and authority. Appropriate action must be taken

on all customer complaints. LoneStar Property Solutions is a

member of NARI with certification in Universal Design.

Though it’s not necessary or a requirement, it’s always

reassuring to know that a remodeling company has been

recognized for their commitments, projects and industry

standards.

If a company claims to be a member of an industry-specific

association, this can easily be verified by requesting proof

through the contractor or the association.

What to Look For: ACCREDITATIONS AND ASSOCIATIONS


Good standing with a bank is crucial for any business. Gaining

the confidence and security of its financial managers allows a

company not only to sustain itself and endure even in rough

economic times, but also to innovate and grow to meet and

service customer demands.

In terms of supplier letters, this is written confirmation of the

company’s dealings with a supplier of the product they install

stating that they are in good standing as vendor and pay their bills

promptly. These letters are easy for your remodeling contractor

to obtain from suppliers. If a remodeling contractor says they are

difficult to obtain, that may be a red flag.

Ultimately, you want to know that the remodeling contractor pays

their bills and will be around to take care of any warranty claims.

A problem with slow-pay or extended credit is a cash flow concern.

The Contractor has a Good reputation with Banks and Suppliers

The Good Contractor’s List is a local organization backing their contractors with a $10,000 guarantee. The contractors are heavily screened and background-checked for credentials of integrity, honesty, compliance with the values and TGCL. Their mission is to ensure that homeowners have a safe place to hire quality contractors with a solid reputation. You can register on their site and sign up with the contractor of your choice at TheGoodContractorsList.com.


F Where are you located?

F How can you be reached?

F How can I get in touch with you in case of an emergency?

F How long have you been in business?

F How long have you been working with this business name?

F Can I see your certificates of insurance and are they valid?

F Will you provide me with a list of references with contact information?

F Who works for you and how long have they been on your team?

F What organizations do you belong to?

F What certifications do you have?

F What involvement do you have with the community?

F What percentage of your business comes from referrals or repeat business?

F Can I speak with some of your suppliers?

F What types of similar projects have you worked on?

F What amount of design will you provide during the remodel?

F What suggestions or alternative solutions will you offer?

F Does the price include sales tax, permits, materials, and labor?

F What items do I need to purchase?

F What unknowns do you anticipate on my project?

F How long will my remodel take?

F When will you start my remodel?

F Who will manage my project?

F What days do you work?

F What time do you start and finish?

F Can you be flexible with some start / finish times and days of the week?

F What is the timeline for my project?

F What permits are required and who pulls them?

F What are the warranties for my project?

Unfortunately in this industry, new companies

have a tendency to go out of business, as it

usually takes a few years to become financially

stable. You want to feel comfortable that the

remodeling contractor you hired has enough

cash flow, will be around to finish your job, and

will assist with any future follow-up issues.

The remodeling Contractor has Business Longevity

Here is a list of questions to ask the contractor. While you may not ask every single question, do ask quite a few. Their answers will help with your decision-making process.


Often, homeowners gather several bids and compare

prices of jobs, thinking that all jobs are created equal.

This cannot be further from the truth. It’s important

to realize that there will probably be differences in

prices you receive from remodeling contractors, and

they could vary greatly. The projects may sound the

same, but the end results could be vastly different.

Once you hire a remodeling contractor, you are living

with their work.

There is much more to a remodel than just picking out

the pretty tiles, cabinets, lighting, and all the other

elements in a remodel. Your new kitchen or bathroom

design is an intangible until it is the finished tangible of the remodeled room. Seldom will the homeowner

know what they are getting until they don’t get it—

such as Design/Build service, proper installation,

quality products and materials, and a detailed

scope of development for the project. At this point,

it is too late.

A professional remodeling contractor knows what

is involved in a remodel and their price reflects it.

Professionals value their design and work. They hire

competent sub-contractors and price accordingly.

The remodeling Contractor Should not be Pricing the Job Unusually Low

You need to know if your remodeling contractor

carries General Liability insurance for both

commercial and residential projects. A small

company will carry a minimum of $500,000 and

larger companies carry $1,000,000- $2,000,000

of coverage. If your remodeling contractor’s

insurance policy can’t cover potential damages,

then the remodeling contractor would be

personally liable. If he/she cannot cover the

damages, you will have no legal recourse and will

end up paying for any possible damages yourself.

LoneStar Property Solutions carries $2,000,000

of General Liability coverage. See sample which

is renewed yearly. Do NOT deal with a remodeling

contractor without sizable coverage. You don’t

want to assume the risk for any damage while

contractors are working on your property.

What to Look For: INSURANCE


It’s important that the remodeling contractor provides

you with a detailed proposal and formal contract.

This helps the homeowner understand the process

and what’s involved. You don’t want a remodeling

contractor to approach you with forgotten items,

asking for additional money to cover their costs. It’s

important that both parties sign the contract before

moving forward. In competitive bidding situations, make

sure that the remodeling contractor explains what is

included in their price point. When you are attempting to

compare “apples to apples,” there are always going to

be different products, insurance coverage, labor costs

and end results. It is virtually impossible to obtain an

accurate comparison in competitive bids.

The remodeling Contractor Should Present Detailed Pricing and Contract


Your home and yard should be cleared of large debris and

dangerous materials daily by the crew. After the job is

completed, a total home cleanup should take place and

include removal of any materials in your house or yard.

Make sure your remodeling contractor has a pre-determined

daily jobsite cleanup routine, and a more thorough cleanup

routine upon completion of the job. All LoneStar Property

Solutions employees and specialty trades follow this multi-

step cleanup roster at the end of EVERY SINGLE DAY.

What to Look For: JOBSITE CLEANUP ROSTER

What to Look For: WORkER CONDUCT AGREEMENT

We conduct a Pre-Construction meeting discussing

areas for workers to store items, take breaks and

areas in which to work in the home. LoneStar Property

Solutions’ employees and sub-contractors abide by a

compliance agreement that prohibits the use of alcohol,

drugs, foul language, misconduct, or other bad behavior

on a job site. This should be a standard.

It’s important that the remodeling contractor and

their employees respect your home and family.

After all, they’ll be in your house and around your

loved ones over the next few weeks or months

(depending on the project size).

Speak with the remodeling contractor and express

your concerns prior to signing the contract. Let

them know about any scheduling conflicts, pets,

and valuables set forth in the household.



Make sure that the price is clear and includes the

specific items for your project. Upon completion of

the final Proposal which is accepted in the Contract,

the price should become fixed and guaranteed

for the work described. The only price difference

should be the discovery of an unknown or hidden

item, such as opening up a wall and discovering

water-damaged areas or faulty wiring. Homeowners

may add items to the project which are considered

There is a difference between Guarantee and

Warranty. Guarantee relates to labor while Warranty

applies to the product. Most professional remodeling

contractors guarantee their labor for one year. Keep

in mind that the warranty will vary with product and

it is best to register the product for the Warranty to

change orders. Expect that the additional work

orders and change orders will have a cost. Ask

about the extended timeframe and charges for

the unknowns and change orders. LoneStar

Property Solutions provides a detailed Proposal

listing specific products and scope of work prior

to signing any contract with homeowners. The

process for unknowns and change orders is

reviewed for clarity prior to the start of the project.

become effective. These manufacturer warranties

may have different lengths of time for various parts

of the same product. LoneStar Property Solutions

provides manufacturer Warranty information at the

end of the project, assisting the homeowners with

specific information.

Price Guarantee

Guarantee and Warranty


How To Hire A ContractorWhat To Do What To Avoid

DURINGTHE

INTERVIEW

DURINGTHE

INTERVIEW

WRITTENCONTRACT

BUDGET

WRITTENCONTRACT

REVIEWYOUR

BUDGET

REVIEWYOUR

BUDGET

A CHUCKIN THETRUCK

A CHUCKIN THETRUCK

THE3 BIDS

WAR

THE3 BIDSWAR

LACK OFSTABILITY

ANDEXPERIENCE

LACK OFSTABILITY

ANDEXPERIENCE

NOCONNECTION

NOCONNECTION

LACKOF

CLARITY

LACKOF

CLARITY

NOCONTRACT

A FAULTYCONTRACT

NOCONTRACTA FAULTY

CONTRACT

AFTERTHE

INTERVIEW

AFTERTHE

INTERVIEW

GETTHE

ANSWERS

GETTHE

ANSWERS

FIND ACONNECTION

WITH SCONTRACTOR

FIND ACONNECTION

WITH ACONTRACTOR

A Reputable Contractor will ease you into your remodel by possessing and demonstrating the followingcredentials:

Warning signs of disreputable contractors are usually visible. The following warning signs should be red flags:

BEFORE THE CONTRACT

VERIFYINSURANCE

BEFORE THE CONTRACT

VERIFYINSURANCE

• Who Listens and Understands Your Requests• Who Will Work Within Your Constraints• Who Will Provide the Best Solution for You

• Ask for Past Client References• Review the Contractor’s Current Insurance• Inquire About Timelines

And Project With the Contractor:• Determine if Your Remodel Matches with the Value of Your Home • Review Cost vs. Value Analysis• Budget Your Project as a Realistic Investment for the Neighborhood

Review the Contractor’s Reputation and Accreditations: • BBB, NARI• Chamber of Commerce• Awards

• Does the Contractor Have General Liability Insurance • Minimize Your Risk by Following All Building Codes and Regulations • Ensure All Permits for Your Project Have Been Pulled by the Contractor

Start Your Process by: • Understanding the Different Project Phases • Asking for Your Project Timeline• Choosing All Materials and Products

The Contract Should Include: • Detailed Description of Project • Legal Descriptions • Payment Schedule or Financing Breakdown

A Design/Build Contractor Will Save You Money and Time When Your Project Requires Cabinet Layout, Design Help and Product Choices.

• Lacks Experience & Industry Knowledge• Possesses Inadequate Credentials • Will Skip the Planning Phase and Start Your Project With Little or No Notice

Contrary to Popular Belief, Bidding is the Wrong Way to Start Your Process Because:

• “Bids” are Impossible to Compare as They are Based on Different Factors• Misleading Bids Lead to Inadequate Planning and Will Leave You Confused About Your Project• All Contractors & Services Differ

• Poor Credentials• No Insurance or Permits • Will Direct You Towards Harmful Project Short-Cuts In Order to Complete the Project

The Contractor has: • Poor Communication• Lack of Response/Follow-up • Limited Vision for Your Project

The Contractor Provides You with the Following:• Misquoted Price • Limited Assistance with Products• Little to No Information Regarding Your Project’s Phases

• Includes Limited Details or a Verbal Agreement• Requires You to Pay Too Much Up Front • Leaves You Uncertain About the Project

• High Pressure Sales• Must ACT Now• Sounds Too Good to Be True• Special Low Pricing

REDFLAGS

REDFLAGS

How to Hire a Contractor from Renonvate, Remodel...Relax!, an inspiring guide for the homeowner.


Q: the standards In thIs bookLet are certaInLy hIgh. can a remodeLIng comPany reaLLy uPhoLd them aLL?

a: While not all remodeling companies can uphold these standards, it’s not difficult to find those who can. The key is to take the time to use this guide to make sure you are making the best hiring decision for your needs.

Q: can a remodeLIng contractor Fake or ImItate these standards durIng the PreLImInary stages oF a Project (beFore the contract Is sIgned)?

A: Not likely. Remodeling contractors who don’t normally uphold these standards won’t put forth the effort to fake them either. It’s a lot easier for them to just hope the homeowner they are speaking with won’t inquire about them.

Q: What IF a remodeLIng contractor says they can do aLL these thIngs, but can’t shoW the ProoF?

A: This is a red flag, as the remodeling contractor may not meet the standards of this guide. You may decide to choose a remodeling contractor who can meet your standards.

stILL have QuestIons? We’ve got ansWers!


In ConclusionWhen you’re hiring someone to do any type of work in your home, remember it’s your vision, investment, and home. Be sure you get everything in writing, ask all the questions on your mind, and clearly understand the answers you receive. Besides what we’ve mentioned here, there are several other ways to gather information on a company before putting pen to paper with a remodeling contractor. Such as checking with consumer-to-consumer reporting groups.

our Commitment To YouLoneStar Property Solutions creates your dream project while eliminating all of the guesswork, uncertainty, and sense of overwhelm that comes with remodeling. This happens through coordinated design, product

selection, scope development, building services and an open line of communication with clients. Our designs and commitment to customer satisfaction have garnered the attention of industry associations and go-to home improvement sites. From the first meeting to the final walkthrough, our main concern is that you’re positively thrilled with the END RESULT!

If you feel that our approach to remodeling meets with your expectations, we’ll be happy to answer all of your questions during our complimentary consultation.

Our Best,Kathi and Don Fleck Owners, LoneStar Property Solutions

Kathi FleckCo-owner and Designer

Don FleckCo-owner and

Project Supervisor


Kathi Fleck’s new book, Renovate, Remodel…Relax!, is the lighthouse that guides you EVERY

STEP OF THE WAY—from figuring out exactly what you want, to selecting the right contractor,

to achieving the end result you desire.

When you read Renovate, Remodel…Relax! you aren’t simply gathering tips from an interior

designer… you’re having a profoundly intimate conversation with one of the most

creative, experienced home designers in America today.

Renovate, Remodel…Relax! completely prepares you for your remodeling project ahead. So

while the normal homeowner is stressed, confused, and agitated during their remodel, you

will be totally relaxed, in control… and even enjoy the experience.www.KathiFleck.com

Contact Us Today

Give us a call today at (817) 590-4499 or visit www.LoneStarPropertySolutions.com

to schedule a free, no-obligation, no-pressure consultation. We would love to help

you achieve your remodeling vision.

In Renovate, Remodel…Relax!, Kathi Fleck Shares Decades Of Remodeling Knowledge With You…

And Shows You How To Take Your Home Improvement From“How?!” To “WOW!!!”

1500 Brown Trail #250Bedford, TX 76022

Renovate, Remodel... Relax!

Take Your Home Remodeling Project from “Someday” to “Today”Are you looking to remodel your home but …• You don’t know the first thing about starting the remodeling process?• You don’t know how to select the right contractor?• You can’t figure out exactly what you want from your project?• You’re scared of how much your project might cost?• You feel you don’t have enough time to tackle a significant remodeling project?

• You have about 100 other remodeling questions?In Renovate, Remodel... Relax!, Kathi Fleck shares decades of remodeling knowledge with you and shows you

how to take your home improvement from “How?!” to “WOW!!!”Let’s face it, the remodeling process is often overwhelming with many options and uncertainties. Let Kathi Fleck help

make your home improvement project easier and less stressful so you can get the results you want without any of the

frustration. In this book you will discover:• How to realize your dream project … and figure out EXACTLY what you want.• 28 questions you must ask in order to find the PERFECT contractor that can give you a great remodeling experience

and stunning results.• How to budget for your project so you can get the project of your dreams. • How to ensure you’re using your money wisely to achieve your remodeling goals.• How to plan for your remodel to ensure a smooth project from start to finish.• 7 critical questions you absolutely have to ask your designer BEFORE your project begins.

• The best way to handle project delays and change orders. • The 37-point inspection checklist that will extend the life of your home by decades.• The most current, fashionable trends in home design that will breathe new life into your home.

• How to “pull the trigger” on your remodeling project and turn your dream project into reality… today.

• And much, much more.Renovate, Remodel...…Relax! will completely prepare you for your remodeling project ahead. It will ignite your

imagination, help you discover what you really want, and escort you through an effortless remodel. So don’t wait any

longer. The home remodel you’ve been dreaming about can become reality … starting today.

KATHI FLECK is a whole-house designer who specializes in Design/Build, Universal Design, and

Aging in Place. Her designs have garnered the attention of expert remodeling magazines as an award

winning designer. Her attention to detail and years in the industry have provided her with an eye for

the latest developments and trends around the home. Kathi and her co-partner founded their award winning company, LoneStar Property Solutions, with real people in mind. Since 2007, Kathi has creatively designed and overseen more than 320 significant remodeling projects and helped hundreds of homeowners unleash their vision and turn their dream projects into reality.

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Questions? Need More Information?

Call (817) 590-4499 www.LoneStarPropertySolutions.com

1500 Brown Trail #250, Bedford, TX 76022

$5.99

Documents

CODE OF ETHICS AND COMPETENCY...3 | Remodeling Contractor’s Standards At LoneStar Property Solutions, one of our goals is to educate consumers about how to choose the best remodeling