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Michelle Clark2033 Fairmeadow Dr Richardson TX 75080
Five years of Manager Experience from Retail to Sales supervising from 5 to 15 people, 15 years of Customer Service experience dealing with various settings ranging from administrative to retail
E X P E R I E N C E General Manager | LA Fi tness November 2013 – February 2015
Maintain an acceptable sales goal, in which the company standard was 65% of combined gross and EFT.
Responsible for complete club performance, in which the sales wash went from 12% to 0% and club attendance increased.
Meeting/exceeding daily number and goals Trained new hires Assisting VP in day-to-day activities, including conference calls, onsites, and market research.
Volunteer | Dal las Ho locaust Museum February 2012 - present Assist in completion of special projects for the Archives Department Research projects such as updating active survivor biographies Interaction with Holocaust survivors and their families; photography for special events.
Store Manager | Spir i t Ha l loween August 2013 – December 2013 Oversee the running of entire store: opening and closing duties, ensuring systems were running
properly, daily merchandising/mark-downs Recruit and staff employees Store set-up and tear-down, oversaw products coming in and going out and performed detailed
inventory daily interactions with DVP;
Call Center Supervisor/Trainer | The P isa Group July 2012 – October 2013 Hire new candidates Train new hires thoroughly on how to use various client databases Assist in correcting employee errors for client Handle complaints from dissatisfied callers.- Solved customer complaints in timely manner
S O F T W A R E
MS Office, Mercury, Zimbra, QuickBooks, Outlook, SAP
E D U C A T I O NU n i v e r s i t y o f N o r t h C a r o l i n a a t W i l m i n g t o n August 2000-December 2005B.A, Holocaust Studies
