Cisco Government 2009

8/8/2019 Cisco Government 2009

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2007 Cisco Systems, Inc. All rights reserved. Cisco Confidentialesentation_ID

ConnectedCommunitiesOverview


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State a nd Local Government Pressures

Trends in State and Local Government

What is a Connected Community?

Technology for a Connected Community

Cisco Wireless Mobility Solutions

Cisco Unified Communications

Why Cisco?

Next Steps

Agenda


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State and LocalGovernment

Pressures


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The challenge today for governments is to keep pace with evolvingservice demands of their communities while controlling costs anddramatically improving internal efficiencies.

Key Government Pressures

Increasing community access to people and resources

Improving communications and collaboration

Increasing resource productivity

Protecting privacy, information, and infrastructure

Keeping governments running


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Improve public safety and security to allow

citizens to live fear free and be secure

Improve service effectiveness of employees

Foster a pro business environment in the communitythat attracts businesses, new citizens, and tourists

Empower citizens with greater flexibilityand access to services

Social Inclusion enables equality of accessand input into the community

State and Local Governments seek to:Meeting Demands


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Public Safetyand Security

CitizenEmpowerment

ServiceEffectiveness

EconomicDevelopment

SocialInclusion

Connected Communities

Connected CommunitiesThe vision for networking citizens withtheir community, government, and work to allow individual choice

and improved quality of life


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Market Trends inState and Local

Government


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87,279 U.S. State and Local Governments

5,614 Canadian Provincial, Territory and MunicipalGovernments

2007 Spending$54BU.S. S&LG IT spending$4.0BCanadian Government IT spendingFive percent C.A.G.R.

Beginning of real economic growth in CY05

Big change in network, voice and wireless

Citizens and businesses embracing digital GovernmentCyber, physical and homeland security top near termpriorities

Government Landscape At-a-Glance

Environment, Economy, Social Equity, Education,Health and Safety key tenants across government


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omputers and Office Equipment

Wholesale TradeFinance

Professional Services

Retail and EatingElectronic Components

Business Svc. Excl. ComputerGovernment Excl. Education

Health PrivateAgriculture

CommunicationsComputer Services

Government EducationTransportationFood and Tobacco

ElectricityGovernment Enterprises

0% 0.1% 0.2% 0.3%

Average annual percentage contribution to value-added growth 1977-2004

ource: U.S. Data, Dale Jorgenson, Harvard University, 2005

Government Productivity


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G l o b a l

C o m p e

t i t i v e n e s s I n

d e x

ICT Usage Index

100 + Countries

US

China

France

Japan

Canada

Italy

UK

Germany

Russia

Netherlands

89 percent correlation

ICT Usage and Global Competitiveness

Source: The Global Information Technology Report2004-2005, World Economic Forum


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Sources: Datamonitor Sept. 2006

4300

3800

3300

2800

23001800

1300

2006 2007 2008 2009 2010 2011

US Local Gov

US State Gov

Government IT SpendingTechnology Investments for strategies that enable constituents to electronically applyfor and receive services are critical to constituent-centric government as they aim to makeinteractions with citizens, businesses and other government organizations morepersonalized and comprehensive.

US Billions$


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Sources: Gartner Dataquest Nov. 2006

Billions of USDollars$56.00

$54.00$52.00

$48.00$46.00$44.00

$40.00$42.00

$50.00

2002 2004 2006 2008

U.S. State and Local Government ITSpending Forecast

Increasing investment in IT Services and Hardware driven bymodernization, consolidation and centralization

U.S. State and Local GovernmentMarket Forecast


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What is a ConnectedCommunity?


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What is a Connected Community ?

A community that utilizes technology to:Improve the effectiveness and access of the servicesoffered to citizens

Allow citizens access to vital services 24x7

Improve safety and security for the community

Maintain security and privacy of information

Enable citizens with the ability to partake in theprocess of government and community involvementat the level they desire

Foster a pro-business climate for existing and newbusinesses


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ChallengeProvide more services without increasing cost

Recurring cost and limited bandwidth prevented the city from adding new constituentservicesStimulate the economy and improve education

SolutionCisco Secure IP Foundation ProductsConnected government offices with fiber and wireless (extending fiber to schools)Provide free outdoor wireless access with 18+ hotspots and on city busses

Benefit City government is delivering more services, more effectivelyEliminated $133,200 annual costs of leased linesEffective government services have helped the city attract business investment,stimulating the economy

Albuquerque, NM: Improving Servicesand Stimulating the Local Economy


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Albuquerque Video

Video can be found in CSSR

CSSR Link - http://wwwin.cisco.com/WWSales/CSSR/Search on City of Albuquerque and scroll down to the video link

or

Direct link to Windows Media file=

http://wwwin-sj-2.cisco.com/pcgi-bin/WWSales/CSSR/search.cgi?

_cs=doc_details&_r=705470&_sn=&_pos=3&&_ts_1_CUST_NAME=Albuquerque&s_cache=1170136611&_c=DEFAULT&kwt=phrase&
http://wwwin.cisco.com/WWSales/CSSR/http://tmp/http://wwwin.cisco.com/WWSales/CSSR/


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VideoE-mail

Phone Fax

Web Wireless

Gov Employees Citizens Business

ConvergedIP Network

The Human Network for Government

Single, cost-effective IP

networkGovernment-widescalability and flexibility

Applications used and

supported anywhereDevice independence


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Powerful solutions that connect communities

Delivers information andresources in the richestform of content,incorporating data, voiceand video capabilities

Fuels new applications andservices based onimproved access, mobility,communications andcollaboration and security

Connects an entirecommunity to vitalgovernment resourcesfrom a single platform

Supports open, standards-based architectures to lowerTCO and quickly adapts to

support new communityrequirements

Ciscos Service-Oriented Network Architecture


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Constituents

HumanServices

Transportation

Culture

Administration

Public Safety

Revenue

Health

Connected CommunitiesEducation


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A woman goes online toelectronically file herstate taxes. She is able todraw on her previousyears tax return, which

was prepared by anindependent party .

In filling out the form,however, she realizesshe is unsure about howto proceed with one ofthe questions .

She clicks on the live helpbutton and a chat windowopens with a tax auditor. Heviews her backgroundinformation, enlists support ofexternal agency employees inreal-time, verifies hercharitable contributions, andanswers all her questions .

She successfullycompletes her onlineform and sets up a payment arrangement .

Additionally, the taxauditor notes her trouble

with the forms questionand realizes that manyother constituents havealso needed help in thatsame area.

He reports the problem, thequestion on the form isreworded, reducing thenumber of constituentinquiriesand saving allparties time and money.

1 2 3

4 5 6

This type of citizen communications is applicable to Revenue, Administration, Human Services,Public Works, Culture etc.

Citizens working with Government:Tax Preparation Example


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A new business wants to move intothe community and requests aninspection certificate.

The city sends out an inspector who cansign off on property and electronicallysubmit reports via wireless withouthaving to return to the office .

The inspector can look up additionaldata in the Accept Application stageas well as upload new data and submitit for approval. The inspector can alsoupload/download photos from the

work site to provide richer-qualityinformation about the inspection .

With permitting process significantlyexpedited, both government and the newbusiness benefit. Inspector gives real-timestatus reports back to his supervisor andvisits the next inspection site immediately,

while the certificate of completion isissued. Business receives notice that itcan move in shortly thereafter.

1 2

3 4

This type of government communications is applicable to Administration, Public Works,Human Services, Public Safety etc.

Governments working with Constituents:Land Management/Permitting Example


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A suspect in a stolen vehicleabducts a child .

Witnesses give theemergency operatora vehicledescription .

A mobile commandpost is establishedon scene.

Detectives obtain a photograph of the stolenvehicle from the owner;they also identify thesuspect and obtain a picture of the victim.

Pictures of thevehicle, suspect,and victim areshared with all localaw-enforcement

agencies.

The communityalert systemelectronicallydistributes theinformationthroughout thecity and county.

Virtual command postuses videoconferencingand collaborationbetween emergencycall taker, incidentcommander, andsurrounding agenciesto rapidly shareinformation.

The suspect is locatedand the child is safelyreturned home .

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Scenario for Public Safety:Kidnapped Child Example


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Technology for aConnected Community


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Buildings

ta tch

Routers

Office & Agency Administration

WirelessAccess Point

VideoSwitch

PBX

MCM

nternet WAN PSTN

Multiple NetworksMobile

Data Voice Collaboration Video

Surveillance

BuildingControls

and Security

Public Safety

and Outdoor


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Convergence:Requires Integrated, Pervasive Security

Mobility

Video

Data

Voice

IPCon vergedIP Network


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The Secure IP Foundation

Components Industry leading routers, switches, optical and security

solutions that form the basis of a secure, Intelligent Network Foundation

Value Provides the reliability, adaptability and resiliency to connect people across thecommunity to vital information and resources

Reliability: protects network from outages, service degradation at peak loads and securitythreats as the network scales to support user demandAdaptability: supports voice, video and data with the ability to introduce new service andapplication capabilities via wires and wireless

Secure: integrated security across all levels of network from the core to the end user

BenefitsAllows governments to extend the reach of rich government resources to the entirecommunity, while reducing operational costs and increasing service effectiveness.Built in security at all levels; provides a security strategy for both todays network andtomorrows growthEnables all advanced communications capabilities across the organization


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SecurityBenefits of a SystemsApproach

Complex environment

Gaps & inconsistency

Lower visibility

More difficult to manage

Higher TCO

Simplified environment

Tighter integration = tightersecurity

Greater visibility

Easier to deploy & manage

Lower TCO


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Theft ofCitizen Data

Fraud

Compliance

InformationHarvesting

MaliciousAttack

MandatoryDisclosure

Scams

Denial ofService

New Devices

StateCounty

Extranet

CityNetwork

Internet

Remote AccessSystems

RemoteSiteData Center

CampusLAN

Good Security Builds Trust of Citizens

System Level Solutions


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Improving Services Effectiveness - Stateof Illinois Legislative Information Systems

ChallengeProvide a secure, highly available networkSupport secure deployment of constituency services through an information-rich Website

SolutionImplementation of Secure IP Network to combat network security threatsIntegration of Secure Connectivity to help ensure flexible yet secure access

BenefitIncreased service effectiveness:

High availabilityIncreased legislator productivity

Secure constituency transactionsIntra-agency collaboration:

Secure intra-agency communicationsProtection of confidential data


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Cisco WirelessMobility Solutions


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Enhance Service Effectiveness, Field Productivity andPublic Safety

Pervasive OutdoorSolutions

Secure outdoor WLAN thatdelivers broadband

connections tometropolitan-areaenvironments

Secure WLANs that extend

Wi-Fi capabilities tocommunity facilities(small geographic areas e.g. parking lots, aroundbuilding) or betweenbuildings

Secure WLAN thatprovides a convenient,

flexible way to accessimportant governmentresources anywhere insideof a building

Indoor WirelessSolutions

Cisco Mobility Solutions for State and LocalGovernments

Hotspots & Buildingto Building Solutions

Secure IP Foundation


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Improving Service Effectiveness, Productivity andSafety - Clack County Court System

ChallengeAntiquated network was becoming overwhelmed by massive growthDemands from citizens, court workers and attorneys where difficult to support andnegatively affecting efficiency and productivity

SolutionNew Secure IP Foundation connecting all facilities with Wireless and IP based phonesystem (roll out in process)

BenefitWireless access for employees allows them to be connected anywhere in build whichincreases productivity and efficiencyProsecutors and Defenders can get internet access for research and live presentations in

court.Phone based interactive voice response (IVR) system reduced live calls from 3200 to1600 a day, increased average amount the county collects on each ticket by 50%because the convenience of payment makes people less likely to contest


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Cisco UnifiedCommunications


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Improve how you communicate and collaborate

IP telephony call-processing, voice mail andcollaboration solutions that

allows government toimprove communicationsand collaboration, while

reducing costs

Call center and IVRcapabilities that providesinnovative, integrated

contact management andself service capabilities to

support high-valueinteractions

Video conferencing andTelepresence integratevideo into communications- increasing effectiveness.

IP based Videosurveillance enables low

cost video securityaccessible across the

network

Mobile Voice solutionsenable first responders tobe in command and

connected in the field viasatellite. Radio

interoperable solutionsallow multiple radios tocommunicate with each

other and with voice userson the network

Phone Systems,Phone Systems,Voicemail, andVoicemail, andCollaborationCollaboration

Advanced callAdvanced callprocessing andprocessing andContact CenterContact Center

VideoVideoCollaborationCollaboration

and Surveillanceand Surveillance

Mobile Voice andMobile Voice andInteroperabilityInteroperability

Cisco Unified Communications for State andLocal Governments



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Foundation to Improve Services City ofThornton, CO

ChallengeUnreliable network negatively affected employees

Management of Data and Voice networks was expensive and burdensome onIT staffNeeded to improve service effectiveness to citizens, employees and business

SolutionUpgraded to secure IP foundationIntroduced voice over IP

Benefit

Dramatically reduced network down timeNew phones improved internal communication and service effectiveness forcitizensReduced network maintenance costs by $50,000 annually
http://www.cityofthornton.net/home.asp


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Why Cisco?


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Unmatched technical expertise

22-year track record as industry leaderin networkingDecades of public sector expertise andbest practicesWorld-class engineersExtensive experience in scalablenetwork design, operations,management, and support

Unrivaled partnershipsHighly interoperability solutionsCisco ServicesCisco CapitalExtensive Partner Community

Cisco Provides a Unique Partnership


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Next Steps

Attend the UC, Wireless and Demo portions of thisevent

Think about some of the solutions presented today andhow they can help you with your challenges

Talk to a trusted advisor at Cisco

Review real world case studies and best practices at www.cisco.com


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2006, Cisco Systems, Inc. All rights reserved.esentation_ID.scr

1

2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID

ConnectedCommunitiesOverview


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2


State a nd Local Government Pressures

Trends in State and Local Government

What is a Connected Community?

Technology for a Connected Community

Cisco Wireless Mobility Solutions

Cisco Unified Communications

Why Cisco?

Next Steps

Agenda


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3


State and LocalGovernmentPressures


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4


The challenge today for governments is to keep pace with evolvingservice demands of their communities while controlling costs anddramatically improving internal efficiencies.

Key Government Pressures

Increasing community access to people and resources

Improving communications and collaboration

Increasing resource productivity

Protecting privacy, information, and infrastructure

Keeping governments running

The challenge today for governments to keep pace with evolving service demands of theircommunities

The challenge is that is that their applications, business processes and supporting ITinfrastructure cant support escalating community demands for access to information andservices, at the point-of-need.

Limited Community Access to Resources : Governments need to extend the reach ofthe network and the availability of information and resources to the broadest parts ofcommunity

Inadequate Communications and Collaboration: Governments are looking for moreeffective ways to improve communication and collaboration across offices, departments,

jurisdictions and non-government organizations (NGOs) to deliver needed services toconstituents

Productivity: Governments need to improve overall and field productivity by providing workers with secure, remote access to information and resources

Inconsistent in Protecting Privacy and Information: Governments recognize the needto increase the level of trust with their constituents by protecting individual privacy andconfidential information in a secure environment while ensuring accuracy

Recovering Quickly From Outages: Governments have an obligation to ensure thecontinuity of operations throughout any disruption


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5


Improve public safety and security to allowcitizens to live fear free and be secure

Improve service effectiveness of employees

Foster a pro business environment in the communitythat attracts businesses, new citizens, and tourists

Empower citizens with greater flexibilityand access to services

Social Inclusion enables equality of accessand input into the community

State and Local Governments seek to:Meeting Demands

Governments are under continuous pressure to provide access to resources necessary to improveservices and the quality of life for employees and citizens

Service Effectiveness

Governments are looking at ways to provide employees with the resources and seamlesscommunication and collaboration tools which allow them to interact with citizens and each other tomake timely, accurate decisions

Citizen Empowerment

Governments need to allow citizens simplified access to important resources necessary to solveproblems, complete tasks and facilitate active participation in government

Public Safety and Security

Governments strive to provide a safe environment which protects the community and provides firstresponders with instant access to accurate information and resources that allow them to be moreeffective

Social Inclusion

Governments recognize the importance and obligation of providing access to important resources tothe broadest community to raise the standard of living by increased knowledge and access to vitalhealth, educational and social services

Economic Growth

Improving employee and citizen services in a safe environment fosters economic development andgrowth across the community through increased business and higher quality of life


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6


Public Safetyand Security

CitizenEmpowerment

ServiceEffectiveness

EconomicDevelopment

SocialInclusion

Connected Communities

Connected CommunitiesThe vision for networking citizens withtheir community, government, and work to allow individual choice

and improved quality of life

Governments exist today to serve citizens everything they do needs tosupport this goal.

Cisco has defined the five buckets Service Effectiveness, Citizenempowerment, etc as the context to show how our technology can helpgovernments make their communities better.

This vision is citizen centric since governments exist to support thecitizenry we start with getting them connected to the community when wesay government we are talking about all the aspects of the internal workingsand how they need to be efficient and productive to support citizens

Quality of life is a main point government exist to support citizen and thiscomes down to making life better for each and everyone in the community


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Market Trends inState and LocalGovernment


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Computers and Office Equipment

Wholesale TradeFinance

Professional Services

Retail and EatingElectronic Components

Business Svc. Excl. ComputerGovernment Excl. Education

Health PrivateAgriculture

CommunicationsComputer Services

Government EducationTransportation

Food and TobaccoElectricity

Government Enterprises

0% 0.1% 0.2% 0.3%

Average annual percentage contribution to value-added growth 1977-2004

Source: U.S. Data, Dale Jorgenson, Harvard University, 2005

Government Productivity

This study was preformed by a senior economist at Harvard the study continuestoday with updates and can deep research can be accessed on www.harvard.edu.Jorgenson has been analyzing the impact that technology on productivity. From ahigh-level this graph shows how the adoption and use of networking technology has asignificant impact on worker productivity.

It is important to understand that the number may seem small (.1% etc) but if youapply this year on year the impact becomes very significant.

Overall government is in the middle or low end of the spectrum on how much theybenefit from tech there are a couple of reasons

They have been slower in the adoption compared to more aggressive verticalslike finance who have more money

Gov excl Edu means all government without education, Government EDU isspecific to schools and Government Enterprise is more on the state level.

The main point of this slide is that the adoption of network technology does havea significant impact on increasing productivity (or value added growth in ageneric sense) and verticals that adopt technology benefit more then thelaggards. Governments have the potential to improve productivity and valueadded growth if they utilize technology


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10

2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1

G l o b a

l C o m p e

t i t i v e n e s s

I n d e x

ICT Usage Index

100 + Countries

US

China

France

Japan

Canada

Italy

UK

Germany

Russia

Netherlands

89 percent correlation

ICT Usage and Global Competitiveness

Source: The Global Information Technology Report2004-2005, World Economic Forum

What is the Networked Readiness Index?

The Networked Readiness Index, or NRI, defines how prepared a country is to takeadvantage of developments in information and communications technology. Governments,regulators and businesses believe that ICT is critical for the development andcompetitiveness of nations.

It is based upon the following premises:

There are three important stakeholders: individuals, businesses, and governments

There is a general macroeconomic and regulatory environment for ICT

The degree of usage of ICT by the three stakeholders is linked to their degrees ofreadiness to use and benefit from ICT

How is it calculated?

Two types of data were used: soft data, gathered from questionnaires (managed by theWorld Economic Forum as part of their research for the Global Competitiveness Report),and hard data, which is driven by statistics collected by international multi-lateral agencies(such as the World Bank and ITU). The soft data is critical in determining the opinion of thedecision makers and influencers who are intimately familiar with a nations economy andICT usage. The hard data captures fundamental elements related to the development ofinfrastructure, human capital and ICT.

What is the difference between Networked Readiness and the GlobalCompetitiveness Index?

The Global Competitiveness Index measures economies' potential to achieve sustainedeconomic growth. It divides nations into stages of development based on GDP per capita.The Networked Readiness Index measures how successful economies are in exploitingdevelopments in ICT. A comparison of both indices suggests a tight correlation. As the


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2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1Sources: Datamonitor Sept. 2006

4300

3800

3300

2800

2300

1800

1300

2006 2007 2008 2009 2010 2011

US Local Gov

US State Gov

Government IT SpendingTechnology Investments for strategies that enable constituents to electronically applyfor and receive services are critical to constituent-centric government as they aim to makeinteractions with citizens, businesses and other government organizations morepersonalized and comprehensive.

US Billions

$

Pulled from Datamonitor (large market analyst firm similar to IDC, Gartner,etc.) which tracks SLG from a networking and communicationsperspective.

The key points on this slide are: Text at the top pushing services to the web for citizens is a big

focus something that private industry has understood and beendoing for years.

Overall spending on IT spending is growing if a government is notspending in this area they are behind the curve because theircounterparts who understand the importance are


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12

2007 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1Sources: Gartner Dataquest Nov. 2006

Billions of USDollars$56.00

$54.00$52.00

$48.00$46.00$44.00

$40.00$42.00

$50.00

2002 2004 2006 2008

U.S. State and Local Government ITSpending Forecast

Increasing investment in IT Services and Hardware driven bymodernization, consolidation and centralization

U.S. State and Local GovernmentMarket Forecast


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13


What is a ConnectedCommunity?


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14


What is a Connected Community ?

A community that utilizes technology to:

Improve the effectiveness and access of the servicesoffered to citizens

Allow citizens access to vital services 24x7

Improve safety and security for the community

Maintain security and privacy of information

Enable citizens with the ability to partake in theprocess of government and community involvement

at the level they desireFoster a pro-business climate for existing and newbusinesses

This is a high level outline of what a true connected community or digitalgovernment (use what you like) is doing with tech


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16


Albuquerque Video

Video can be found in CSSR

CSSR Link - http://wwwin.cisco.com/WWSales/CSSR/Search on City of Albuquerque and scroll down to the video link

or

Direct link to Windows Media file=

http://wwwin-sj-2.cisco.com/pcgi-bin/WWSales/CSSR/search.cgi? _cs=doc_details&_r=705470&_sn=&_pos=3&&_ts_1_CUST_NAME=Albuquerque&s_cache=1170136611&_c=DEFAULT&kwt=phrase&


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VideoE-mail

Phone Fax

Web Wireless

Gov Employees Citizens Business

ConvergedIP Network

The Human Network for Government

Single, cost-effective IPnetwork

Government-widescalability and flexibility

Applications used andsupported anywhere

Device independence

The point of this slide is to tie in Ciscos overall Human Network marketing focus

The human network connects citizens, governments and business on an IP network covering all types ofcommunications. When you put all this onto an IP network the limits are almost infinite


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18


Powerful solutions that connect communities

Delivers information andresources in the richestform of content,incorporating data, voiceand video capabilities

Fuels new applications andservices based onimproved access, mobility,communications andcollaboration and security

Connects an entire

community to vitalgovernment resourcesfrom a single platform

Supports open, standards-based architectures to lowerTCO and quickly adapts tosupport new communityrequirements

Ciscos Service-Oriented Network Architecture

The Cisco Service-Oriented Network Architecture (SONA) is an architecturalframework which aligns Enterprise Architectures, Industry Solutions and ourstrategic partners offerings, to align our customers IT innovation to theirbusiness opportunities and issues.

Many SONA resources are available, including whitepapers, success storiesand podcasts to help you and your customer understand how SONA canmake a difference in their enterprise.

The SONA team crosses all of Cisco, benefitting from the collaboration ofCA, Channels Marketing, WWSP, SA Partners and all of our theaters, thisteam is dedicated to making SONA the key to making the human network areality for our Enterprise customers.It provides the intelligence to deliverinformation and resources in the richest form of content incorporating data,voice and video capabilities.

It provides the innovation to fuel new applications and services based onimproved access, mobility, communications and collaboration and security

This includes public safety applications such asMobile Incident Command, PSAP, Field Personnel/Vehicle andVideo Surveillance to deliver actionable information to the tip of the spear

which allows them to make timely and accurate decisions on the spot.

It provides the integration to connects an entire community to vitalgovernment resources from a single platform.

- This provides greater visibility of governmentoperations and of the community.


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19


Constituents

Human

Services

Transportation

Culture

Administration

Public Safety

Revenue

Health

Connected CommunitiesEducation

Speaker: What is the local government architecture for a connected community?

The IP network serves as the backbone for the mission-critical nature of informationsharing within a government. This network is designed to be highly available, secure,and high capacityfuture-proofing this foundational investment. Agencies connect toeach other around the constituents which improves cross governmentcommunications and with the community it includes security that safeguards privacyand confidential information.

Main point it is critical that all the organizations or agencies are able to work andcommunicate seamlessly and effectively to do their job = all their jobs at some pointcome down to supporting or servicing the citizens, business and other group withinthe community


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This example is showing how a Connected Community can empower theircitizens to work with government.

This example is meant to show an inbound type of interaction with citizenscoming to the government to get a service, pay a bill, etc. We are using Taxas just an example this is applicable to many agencies (list at bottom ofslide). There are numerous technologies used in this example and you asthe presenter should focus on the ones that you feel most comfortablediscussing. At minimum walking through the steps should get the depth oftechnology and its impact. This example talks about web access with deepsecurity, click to talk capabilities,


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A new business wants to move intothe community and requests aninspection certificate.

The city sends out an inspector who cansign off on property and electronicallysubmit reports via wireless withouthaving to return to the office .

The inspector can look up additionaldata in the Accept Application stageas well as upload new data and submitit for approval. The inspector can alsoupload/download photos from the

work site to provide richer-qualityinformation about the inspection .

With permitting process significantlyexpedited, both government and the newbusiness benefit. Inspector gives real-timestatus reports back to his supervisor andvisits the next inspection site immediately,

while the certificate of completion isissued. Business receives notice that itcan move in shortly thereafter.

1 2

3 4

This type of government communications is applicable to Administration, Public Works,Human Services, Public Safety etc.

Governments working with Constituents:Land Management/Permitting Example

This example shows how technology can make mobile workers more productive. It is an example of the governmentout doing the job.

1. Inspection to certificate issued. The inspector can sign-offon property and electronically submit report via wireless without having to return to office. Inspector can go to nextinspection directly, while the certificate of completion issued,

which allows utilities to be turned on and move in. 2. The Cisco OW solution provides the capability for inspector

to look up additional data (if needed) in the Accept Applicationstage. Also at the inspection stage, they can upload new dataand submit it for approval. This speeds up the sign off right forthe permits. It also allows them to up or download photos fromthe work site to provide richer information about the inspection.It also gives supervisors real-time information on the progress

their workers are making during the day.


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22


A suspect in a

stolen vehicleabducts a child .

Witnesses give the

emergency operatora vehicledescription .

A mobile command

post is establishedon scene.

Detectives obtain a

photograph of the stolenvehicle from the owner;they also identify thesuspect and obtain a picture of the victim.

Pictures of thevehicle, suspect,and victim areshared with all local

law-enforcementagencies.

The communityalert systemelectronicallydistributes the

informationthroughout thecity and county.

Virtual command postuses videoconferencingand collaborationbetween emergency

call taker, incidentcommander, andsurrounding agenciesto rapidly shareinformation.

The suspect is locatedand the child is safelyreturned home .

1 2 3 4

5 6 7 8

Scenario for Public Safety:Kidnapped Child Example

Public Safety Example Cisco Connected Community- here is a different version of the previous focused on public safety. more detailed and clear picture

by seeing the approach in action. Lets watch it unfold step-by-step:

1) A suspect in a stolen vehicle abducts a child. 2) Witnesses call emergency services and provide a description of the vehicle.

3) A mobile command post is established at the scene. 4) Detectives obtain a photograph of the stolen vehicle from the owner. The suspect is also identified, and a picture of the victim

is obtained. 5) The pictures of the vehicle, suspect, and victim are shared with all local law-enforcement agencies. 6) A community alert system is used to electronically distribute information throughout the city and county. 7) A virtual command post uses videoconferencing and collaboration between the emergency call taker, incident commander

and surrounding supporting agencies to share information in near-real time. All agencies are able to communicate directly whileon different systems and frequencies.

8) And finally, we come to the happy ending, in which the suspect is located and the victim is returned safely home.


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Technology for aConnected Community


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24


Buildings

Data Switch

Routers

Office & Agency Administration

WirelessAccess Point

VideoSwitch

PBX

MCM

Internet WAN PSTN

Multiple NetworksMobile

Data Voice Collaboration VideoSurveillance

BuildingControls

and Security

Public Safetyand Outdoor

Traditionally, governments have a data network that support information sharing andinformation access from the Internet.

They also have a separate voice network for incoming and outgoing voice

communications. They also could have a separate video network that delivers video conferencing or

educational programming or access to backend systems of VCRs and DVD players,and a separate video conferencing network based on expensive, dedicated leasedlines.

Yet another video monitoring network provides video feeds of buildings andhallwaysand of course, there is the intercom network for overhead paging and bells.

Lastly, they have some type of outdoor RF type system with hand held radios forpublic safety and public works

The total? At least six different networkssix wiring runs, six management systemsand multiple experts to operate them. This means much more complexity inmanagement, maintenance and costs.


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One Network

Secure

Data

Voice

VideoStreaming

VideoConferencing

PA(Intercom)

VideoMonitoring

BuildingControls

Safety

Cisco Connected Communities shows how governments takes these multiple networks and convergesthem into one.

By implementing a Cisco IP infrastructure foundation all of those systems run on one networkone wiring/wireless andone common management systemits easier and less expensive forgovernments to maintain and support and of course, which equates to saved money, time andresources. There are also massive benefits to have all the traffic on one network it improvescommunication and collaboration, improves productivity, empowers the citizen, increases safety andsecurity.


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Convergence:Requires Integrated, Pervasive Security

Mobility

Video

Data

Voice

IPConv ergedIP Network

Key message here is that this all the different communcations (Data, Voice, Mobility, Video, etc.) are convergingonto one network and it has to be secure.


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Theft ofCitizen Data

Fraud

Compliance

InformationHarvesting

Malicious

Attack

Mandatory

Disclosure

Scams

Denial ofService

New Devices

State

CountyExtranet

CityNetwork

Internet

Remote Access

Systems

RemoteSiteData Center

CampusLAN

Good Security Builds Trust of Citizens

System Level Solutions

POSITION

A change is required in how security is viewed, bought, and

deployed. Caused by: The evolution of threats Scope of the enterprise (corporate data center, corp users,

branch offices, remote and tele-workers, extranets, partneraccess)

New communications technologies New applications deployment

Previously, security was generally deployed in the form ofpoint products and often only deployed in parts of theinfrastructure like the perimeter

The evolution of these threats has made it clear that solutions-based defenses are required.

That security needs to be an adjective, not a noun.

That ever element in the IT infrastructure needs to be part of


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Improve City Services with SystemsApproachCity of Southfield, Michigan

ChallengeOver-loaded foundation network and complex network managementImprove communication between offices/agencies and citizensmultiple number exchanges, limitedvoice mail, etc.Better protect sensitive data and communications

SolutionCisco Secure IP Foundation productsCall Processing, IP Phones, and Unified MessagingCovering 850+ employees in 24 departments in 18 buildings

Benefit Increase service effectiveness by improving network uptime, reduced time of network managementand adds, moves, and changesRobust infrastructure has reduced cost of network management, maintenance and network outagesReplacing Centrex system with Cisco IP Communications will save the city $100,000/year

Enabling Southfield employees to meet Citizens needs more quickly


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Improving Services Effectiveness - Stateof Illinois Legislative Information Systems

ChallengeProvide a secure, highly available networkSupport secure deployment of constituency services through an information-rich Website

SolutionImplementation of Secure IP Network to combat network security threatsIntegration of Secure Connectivity to help ensure flexible yet secure access

BenefitIncreased service effectiveness:

High availabilityIncreased legislator productivitySecure constituency transactions

Intra-agency collaboration:Secure intra-agency communicationsProtection of confidential data

The Challenges:

To provide a secure, highly available network

To support secure deployment of constituency services through an information-rich

Website offering streaming audio and video to constituents, where high bandwidthand uptime are critical

The Solution:

Implementation of Threat Defense to combat network security threats

Integration of Secure Connectivity to help ensure flexible yet secure access


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Cisco WirelessMobility Solutions


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Enhance Service Effectiveness, Field Productivity andPublic Safety

Pervasive OutdoorSolutions

Secure outdoor WLAN thatdelivers broadbandconnections tometropolitan-areaenvironments

Secure WLANs that extend

Wi-Fi capabilities tocommunity facilities(small geographic areas e.g. parking lots, aroundbuilding) or betweenbuildings

Secure WLAN thatprovides a convenient,flexible way to accessimportant governmentresources anywhere insideof a building

Indoor WirelessSolutions

Cisco Mobility Solutions for State and LocalGovernments

Hotspots & Buildingto Building Solutions


This is how we are going to breakup the mobility portfolio to explainour solutions to BDM level government

It all starts and is built on a Secure IP Foundation

This is how we will walk through the UC portfolio in the other presentation atthe CC Roadshow events

Cisco Unified Mobility Network Position Statement:

Cisco Unified Wireless Network is a secure wireless solutions that providesa convenient and flexible way to access important government resources,inside of a building. Improves field productivity by being able to stayconnected to people and information as they go about their day interacting

with other personnel and constituents beyond the walls of their office or

home environment.Cisco Public and Private Hot Spot solutions are secure WLAN solutions forcreating designated areas for connecting to the network beyond the wallsof an office.

Value

Provides a convenient and flexible way to access important information andresources, on the physical property

- Convenient on-premise access in public and privategovernment facilities, including the ability to provide high-speed broadband


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Improving Service Effectiveness, Productivity andSafety - Clack County Court System

ChallengeAntiquated network was becoming overwhelmed by massive growthDemands from citizens, court workers and attorneys where difficult to support andnegatively affecting efficiency and productivity

SolutionNew Secure IP Foundation connecting all facilities with Wireless and IP based phonesystem (roll out in process)

BenefitWireless access for employees allows them to be connected anywhere in build whichincreases productivity and efficiencyProsecutors and Defenders can get internet access for research and live presentations incourt.Phone based interactive voice response (IVR) system reduced live calls from 3200 to1600 a day, increased average amount the county collects on each ticket by 50%because the convenience of payment makes people less likely to contest

The Challenges:




The Solution:




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Cisco UnifiedCommunications


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Improve how you communicate and collaborate

IP telephony call-processing, voice mail andcollaboration solutions that

allows government toimprove communicationsand collaboration, while

reducing costs

Call center and IVRcapabilities that provides

innovative, integratedcontact management andself service capabilities to

support high-valueinteractions

Video conferencing andTelepresence integrate

video into communications- increasing effectiveness.

IP based Videosurveillance enables low

cost video securityaccessible across the

network

Mobile Voice solutionsenable first responders to

be in command andconnected in the field via

satellite. Radiointeroperable solutionsallow multiple radios tocommunicate with each

other and with voice userson the network

Phone Systems,Phone Systems,Voicemail, andVoicemail, andCollaborationCollaboration

Advanced callAdvanced callprocessing andprocessing andContact CenterContact Center

VideoVideoCollaborationCollaboration

and Surveillanceand Surveillance

Mobile Voice andMobile Voice andInteroperabilityInteroperability

Cisco Unified Communications for State andLocal Governments


This is how we will walk through the UC portfolio in the other presentation at the CCRoadshow events.

It all starts and is built on a Secure IP Foundation We are attempting to articulate from a high level the main functionally buckets of UC

Cisco Unified Communications is a full-featured business communications systemcombining Ciscos industry-leading IP telephony and IP Communications portfolio. Itprovides advanced and easy-to-use features and functionality to help government personnelto interact more effectively with each other, as well as their constituents. This allows thegovernment to improve communications and collaboration, while reducing costs.

IP call center, including intelligent contact routing, call treatment, network-to-networkcomputer telephony integration (CTI) and multichannel contact management over an IPinfrastructure.

ValueProvides innovative and integrated contact management capabilities that allow thegovernment to provide a high volume of high value interactions- Innovative communication capabilities quickly and accurately prioritizecalls and initiate a response.

- Integrated inbound and outbound voice applications with Internetapplications enab les a single agent to support multiple interactions

BenefitsAllows government to provide much greater operational efficiencies and to improvecommunications and collaboration, while reducing costs


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Foundation to Improve Services City ofThornton, CO

ChallengeUnreliable network negatively affected employeesManagement of Data and Voice networks was expensive and burdensome onIT staffNeeded to improve service effectiveness to citizens, employees and business

SolutionUpgraded to secure IP foundationIntroduced voice over IP

BenefitDramatically reduced network down timeNew phones improved internal communication and service effectiveness forcitizens

Reduced network maintenance costs by $50,000 annually

The Challenges:




The Solution:




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Why Cisco?


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Unmatched technical expertise22-year track record as industry leader

in networkingDecades of public sector expertise andbest practicesWorld-class engineersExtensive experience in scalablenetwork design, operations,management, and support

Unrivaled partnerships

Highly interoperability solutionsCisco Services

Cisco Capital

Extensive Partner Community

Cisco Provides a Unique Partnership

Speaker: Cisco provides a unique community partnership in establishing yourconnected community.

Cisco has unmatched technical expertise: 20-year track record as the industry leader in networking

Cisco has years of public sector expertise and is the only provider to deliver aintegrated, secure (both wired and wireless), end-to-end network for the publicsector.

World-class Cisco certified networking engineers with in-depth networkingexpertise. Cisco has a broad range of technical experts and engineers whounderstand government needs, standards, and important initiatives.

Extensive experience in scalable network design, operations, management, andsupport.

Extensive network deployment experience in the public sector around the world. Unrivaled partnerships Cisco maintains partnerships with industry IT leaders to

help governments to deploy a highly adaptable network infrastructure and innovativeapplications that allow them to extract the most value from their investmentand bestserve their citizens.

Highly interoperable solutions Industry-leading, open, standards-based networksolutions from Cisco deliver unmatched interoperability, which protects and extendscustomer investments.

Cisco has unrivaled partnerships that provide governments with solid partnerships

with industry leaders. Cisco provides a full range of services to extend network intelligence.

And Cisco Ca ital offers several favorable financin o tions.


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Next Steps

Attend the UC, Wireless and Demo portions of thisevent

Think about some of the solutions presented today andhow they can help you with your challenges

Talk to a trusted advisor at Cisco

Review real world case studies and best practices at www.cisco.com

Documents

Cisco Government 2009