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© 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential – Internal OnlyCisco Business Continuity Planning Service
Cisco Business Continuity Planning ServiceBuild a Comprehensive Business Continuity Strategy
Speaker Name 20 PT
INTERNAL ONLY
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 2
Customer Challenges
Agenda
Service Drivers
Reasons to Engage
Cisco Data Center Services
Service Overview, Activities and Deliverables
Cisco Services’ Methodology
Key Benefits
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 3
Am I Sure That My Business Can Keep Going in a Crisis or Emergency?
Do We Really Need a Disaster Recovery Plan?
Do We Have Service Level Agreements
with Our Users?
Are We Building Operational Excellence into Our IT Service?
If the System Fails, How Quickly Can It Recover?
How Can We Get the Right Levels of Security and Availability in Our New System from Day One?
The Past Today
Critical Questions
CEO
CIO
ITManager
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 4
Service Drivers
External threats seem more visible, frequent New security risks emerge each month Requirements grow for compliance and risk management to protect corporate reputation
External and Business
Web-based business and demanding customers require better level of IT service More applications and processes are becoming business-critical Potential to use high availability as a differentiator
Customers and Service Levels
24 x 7 global operations shrink the window for backup and downtime Mergers and IT consolidation put more pressure on centralized IT systems Dynamic business and IT environment impacts continuity and IT processes more often
Operational and Technical
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 5
Reasons to Engage
Natural, man-made Regulatory Competitive Operational
Promote Confidence Shareholder Management Customer
Protect Customer Asset
Minimize Length of Interruption
Business Processes Are Interrupted By:
Internal External Catastrophic
Events MitigationTimeRisks
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 6
Data Center ServicesEnabling Business Outcomes
Strategic IT and Architecture End-to-end architecture
Consolidation and virtualization
ITIL and IT operations process
ILM—Data management
Business—IT process alignment
Business case/metrics (ROI)
Technical Support and Operations Management SMARTnet®
Software application support
Unified Computing support and warranty services
Data center remote management services
IT Planning and Deployment Consolidation and virtualization
Application and security integration
Business continuity/disaster recovery
Application delivery, Unified Fabric, and SAN
Migration planning and delivery
Data Center Optimization
End-to-end data center architecture
Application delivery and performance, Unified Computing system, SAN, Unified Fabric
Efficiency and Facilities Green IT strategy
Energy benchmarking
Facilities design and build out
Cisco DataCenter
Products
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 7
Cisco Data Center Business Continuity Planning Service
What it is Helps assess and plan a resilient data center business and disaster recovery strategy
Service componentsAssessments
Architecture assessmentRisk impact assessmentBusiness impact assessmentValue assessment
PlanningReference architecture analysisStrategy developmentValue assessment
DeliverablesRisk Impact Assessment documentBusiness Impact Assessment documentReference architectural modelBusiness continuity planning/disaster recovery strategyArchitectural assessment document
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 8
Key Benefits
Customized services to:Help you assess the probability of interrupted service during or after a disaster
Re-establishing IT infrastructure following a disaster
Help ensure your company data is safeguarded
Support business continuity during and after disasters and unexpected business disruptions
Access to skilled Cisco Advanced Services specialists to assist with the recovery process
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 9
CURRENT
Current and Future State
FUTURE
Documented recovery requirements
Documented risks, impacts, and dependencies
Current and robust plans
Proven recovery capabilities
Clear command and control during crisis
Unknown recovery requirements
Unknown risks, impacts,and dependencies
Outdated and incomplete plans
Uncertain recovery capabilities
Questionable command andcontrol during crisis
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 10
Service Lifecycle
Understanding the organization requirements
Project management
Staff training
Test and exercise
Implement technology design
Define business continuity plan
Determine business continuity strategy
BC plan exercise, review, and maintenance
BCP auditand validation
Staff training and awareness
BCP trends Infrastructure
trends
Prepare Plan Design Implement Operate
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 11
Cisco Services’ Methodology
Review scope, approach, and deliverables
Setup workshop times, logistics Discovery prep. Customer Requirements
Document
Prepare Risk Analysis Risk matrix Risk policy Identify threats and disasters Risk treatment and policies
Business Impact Analysis
Classify business processes IT resource dependencies What-if scenarios RPO/RTO/RAO
BCP Reference Architecture Gap analysis Data center infrastructure (security, storage, network) Management Disaster recovery/buisness continuity plan Test and exercise plan HLD/LLD/NIP
Operational capability Facilities, network, server,
storage Application
Service Recovery Strategy
People, process, and procedures Infrastructure support and
management Resiliency, capacity, availability,
performance
Operational Analysis
BCP Maintenance
Testing Trends Repeatable Audit and
validation Training
Technology inventory Application dependencies
mapping Data transport mapping, baseline,
and performance
Application Profiling
*Available in the future
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 12
VALUE TO PARTNER
Value to Technology Partner and AMVALUE TO
ACCOUNT MANAGER
Shows that they understand the customer risk with new solutions such as virtualization
Building trust that we continue evolving our services as customer demands increase
Showing leadership position by presenting critical services
Able to offer customer choice
New revenue stream
Additional service to existing portfolio
Present risk mitigation solution to their customer
Leads into others services in partner portfolio
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 13
Conversations with Your Customers
Overcome common fear and objectionsIBM has this service, why Cisco?
Stress Cisco IP
This cost too much…I don’t want to spend $200K
Not as much if you have a disaster
Question to ask
How comfortable are you with your current BCP/DR given your new virtualized environment?
Positioning This Service
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 14
Contact Information and Resources
Login to Data Center Services Chat Forum or contact [email protected] with questions
Go to Cisco Business Continuity Planning Service web page (add URL) for more information
For more information on Cisco Data Center Services go to wwwin.cisco.com/go/dcservices
© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 15
