1 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID Cisco Connected Government Business Overview: Administrative

1© 2006 Cisco Systems, Inc. All rights reserved. Cisco PublicSession NumberPresentation_ID

Cisco Connected Government

Business Overview: Administrative Agencies

July 2006


Agenda

• Overview of Cisco Connected Government

• Applying Cisco Connected Government to Administrative Agencies

• How Do I Get There?

• Why Cisco?

• Discussion


Overview of Cisco Connected Government


What Is a Connected Government?

• All branches of government support the controlled flow of information

• Services reach citizens when they need them, where they need them, and in the way they need them

• Services reach more citizens with less cost

• Government is engaged with citizens


Connected Government: Mapping Department Mission to IT Investment

• Reference service architecture and corresponding roadmap

• Roadmap transitions governments through a multiphase approach, synchronized with process change

• Connected Government Assessment Tool to compare department mission with IT capability


Current Trends in Connecting Administrative Agencies

• Transforming existing, independent systems to citizen-focused entities

• Launching online initiatives based on best practices to streamline governance and policy making:

U.S. Federal Enterprise Architecture

European Commission’s eGovernment Action Plan


Intra-agency/interagency collaboration

• Enable interoperable communications to support citizen services, agency collaboration, and joint operations

• Consolidate common government services to enhance operational efficiency

Shared services

Information sharing

• Improve operational efficiency by providing equal interagency access to critical information

• Foster sharing of physical resources and equipment (e.g., incident command vehicles, aircraft, etc.) across agencies to reduce costs

Infrastructure sharing

Agency Drivers for Change


Connected Government Is Based on Three Key Tenets of an Intelligent Information Network

Cisco Approach for Connected Government

Providing resilience to maintain continuity and performance

Adapting to changing needs of government programs

Integrating network with applications and network components

Connected Government


Infrastructure Management Ad

ap

tiv

e M

an

ag

em

en

t S

erv

ice

sSecurity Services

Mobility Services

Storage Services

Voice & Collaboration Services

Compute Services

Identity Services

InfrastructureServices

InfrastructureServices

Advanced Analytics and Decision Support

Network Infrastructure Virtualization

Inte

rac

tiv

eS

erv

ice

s L

ay

er

Ser

vice

s M

anag

emen

t

Se

rvic

es

Vir

tua

liza

tio

n

Application Delivery Application-Oriented Networking

Addressing Government Challenges with a Service-Oriented Network Architecture

InstantMessaging

UnifiedMessaging

MeetingPlace

IPCC IP Phone VideoDelivery

PLM CRM ERP

HCM Procurement SCM

Middleware and Application Platforms

Ne

two

rke

dIn

fra

str

uc

ture

La

ye

r

Ap

pli

ca

tio

n L

ay

er

Co

lla

bo

rati

on

La

ye

r

Intelligent Information Network

Infrastructure Services

Application Networking Services

Data CenterBranchCampus TeleworkerWAN/MANEnterprise Edge

CollaborationApplications

BusinessApplications

Places in the Network

Server Storage Clients

Enable secure user and device

mobility for access to resources

Enable secure user and device

mobility for access to resources

Enable secure, resilient

information access across

agency and partner

locations

Enable secure, resilient

information access across

agency and partner

locations

Enable identification of

devices and users at every

layer of network

Enable identification of

devices and users at every

layer of network

Enable safe transport of radio, voice,

and video communication

s

Enable safe transport of radio, voice,

and video communication

s

Enables agencywide network foundation

for delivery of applications and

services

Enables agencywide network foundation

for delivery of applications and

services

Enables seamless,

securecross-agency collaboration

Enables seamless,

securecross-agency collaboration


Mission: Improve information exchange (contracts, services, assets/inventory, suppliers)

Mission: Improve operationsin the near term

Mission: Offer shared services between agencies orreduce operating expenses by outsourcing

Operational Effectiveness and Efficiency

Bu

sin

ess

Val

ue

Intra-Organizational Focus

Inter-Organizational Focus

Interagency Services Sharing and Information

Sharing

Phased Value of Connected Government: Roadmap for Agencies to Achieve Their Mission


Intra-Agency Collaboration

Interagency CollaborationIntra-Agency

Mobility (Interoperability)

2 3 4 5 6Security Services

Voice Collaboration Services

Security Services (VPN)

Mobility Services

Voice Collaboration Services (VPN)

Security Services

Identity Services

Application Delivery Services

Virtualization

Application Protocol Optimization

Interagency Infrastructure

Sharing


Sharing


Bu

sin

ess

Val

ue

SONA Services for Connected Government: Roadmap for Administrative Agencies to Achieve Their Mission



Interagency CollaborationIntra-Agency

Mobility (Interoperability)

2 3 4 5 630% drop in communication costs

1/10 cost of new locations

3 hours saved per field worker per day

Government officers remain in the field instead of at HQ doing paperwork

Citizen services designed around life events, not government organizations

Communications annual savings of 80% for services delivery

Improved continuity and interoperable communications

Data storage costs reduced by 50%

New business models and service offerings enabled

Estimated savings of $5B in US Federal

Interagency Infrastructure

Sharing


Sharing


Bu

sin

ess

Val

ue

Phased Value of SONA Connected Government: Roadmap for Agencies to Achieve Their Mission, cont’d


Agency 2 Data Center

Data-CenterSystems

(Voice, Video,Data)

High-Availability Core Network

Agency 2 HQAgency 1 HQ


Agency 1 Branch

Remote Worker

Partner/Supplier

Remote Worker

Mobile Network

Data-CenterSystems

(Voice, Video,Data)

Site-to-Site VPN

High-Speed, High-AvailabilityNetwork Access

Voice, Video, Data/Resilient Branch Network Access

Remote- Access VPN

Voice, Video, Data/High-AvailabilityNetwork Access




Connected Government:Reference Service Architecture


Applying Cisco Connected Government to Administrative Agencies


• Reduce administrative overhead for citizens and agencies

• Consolidate administrative agency infrastructure and eliminate overlap or duplication of underused services

• Leverage legacy infrastructure

• Ensure that future investments consist of interoperable, standards-based technologies

Improve the Economy of Government

Administrative Agency Challenges


Administrative Agency Challenges, cont’d

• Streamline business and IT processes across organizational and government boundaries

• Decrease processing time by enabling real-time information exchange and collaboration

• Ensure an agile framework that allows agencies to quickly respond to changing requirements

Improve Efficiency of Government


Administrative Agency Challenges, cont’d

• Implement a shared, intuitive Web-based directory of government services and referrals

• Enhance citizen self-service capabilities

• Establish a common infrastructure for service delivery

• Extend physical network to bring services to people in remote areas

• Focus on ways to make services more relevant and convenient for citizens

Improve Effectiveness of Government


How Does Cisco Support Connected Government in Administrative Agencies?

• Identifies common practices and functions

• Selects common practices/functions that can be shared

• Establishes security and privacy policies and systems

• Provides a common IT infrastructure to enable sharing of services, including

Directory, information stores

Client management system

Network and systems for collaborative casework


A single parent of two loses his/her job and childcare; the parent calls into the main welfare services line.

The parent calls the local agency and is transferred to a local caseworker.

The parent calls childcare services to ask for childcare support; parent is told that the employment center must first confirm eligibility.

Finally, after two weeks, the parent receives the eligibility approval by mail.

The parent is asked to contact the local employment center.

The next day, the parent meets the caseworker, who fills out the application form and puts the file on its way for approval through the agency.

The parent contacts childcare services and job training center.

The caseworker asks the parent to visit the office the next day and to bring along some documents.

From Unemployment to Child Support in Two WeeksFrom Unemployment to Child Support in Two Weeks

Example Scenario: Cross-Agency Collaboration


From Unemployment to Child Support in One DayFrom Unemployment to Child Support in One Day

After the parent’s former employer registers the job loss, a case file is automatically created for child care services, job placement, and unemployment benefits.

Since the parent does not have a computer, a case worker visits the home the next day to have the parent digitally register and sign the paperwork.

Within 24 hours, a welfare check is directly deposited in the parent’s account, and the parent is offered a job and childcare opportunity, both close to home.

A single parent of two loses his/her job and childcare. The parent calls into the main Welfare Services line.

Based on vision expressed from Korea, U.S., and Canada customers

What’s Possible:New Scenario: Cross-Agency Collaboration


Regional Transport Center

HLS Headquarters

WAN WAN

Inbound request is directed based on the citizens’ need and access type

Integrate wireless and wired VPN into enterprise LAN management and control

Direct citizen interaction and relevant contact information (voice, video, and data) together over a common, QoS, managed, secure network

WAN optimizes and secures traffic flow of applications and communications across organizational boundaries

Data Center

Inbound call routing that directs the citizens based on their access and their needs

Collaboration between agencies (state, regional, federal) using common platform and sharing information

Collaboration InfrastructureSharing

Information Sharing

Central Call Center

Cisco Connected Government: Administrative Networking


Two Hours from Physician Visit to Patient Rest and Recovery

Federal Health IT

Patient is evaluated by physician at satellite hospital branch.

Physician checks to see what other medications the patient takes and determines potential consequences.

Physician writes prescription and referral for an MRI, and gives them to patient.

Patient leaves hospital and drives to pharmacy.

Nurse updates the patient record.

Patient waits for prescription to be filled.

Patient leaves pharmacy and drives home.

Patient calls to schedule for MRI with physician at partner hospital.


Federal Health IT in a Connected Government: What’s Possible

20 Minutes from Physician Visit to Patient Rest and Recovery

Patient is evaluated by physician at satellite hospital branch.

Physician prescribes medication on PDA using application.

Automatically, the prescription is forwarded to satellite pharmacy, drug interactions are checked, and the patient record is updated. Also, an MRI is scheduled with partner hospital.

Patient drives to pharmacy, where prescription is ready for pickup, and returns home.


Drug interactions checked; patient record updated. MRI scheduled with partner hospitals.

Doctor prescribes medication on PDA using application.

Prescription forwarded to pharmacy (VA or partner); ready for pickup.

Data Center

Cisco Connected Government: Federal Health IT

VA Pharmacy/Satellite

VA HQ/Hospital

VA Branch Location


Data Center

WAN WAN

Cisco Connected Government: Federal Health IT

CCX client communicates with AP to “sniff out” rogue APs, securing transactions.

SWAN makes AP extension of switch port, reducing management, improving security.

Router maintains client state, allowing fast roaming to support delay-sensitive applications (e.g., Siebel).

Consistent WAN feature sets allow for optimized transport of applications.

DTP, SmartPorts and AutoQoS optimize performance while reducing complexity.

Consistent security and segmentation secure patient record and meet regulatory requirements.

Collaboration InfrastructureSharing

Information Sharing

VA Pharmacy/Satellite

VA HQ/Hospital

VA Branch Location


How Do I Get There?


Cisco Connected Government Roadmap

• Lays the groundwork for advanced citizen, government, and business services

• Each phase improves an agency’s ability to share and manage real-time information

Intra-agency focusEnhances agency’s ability to serve citizens wherever they are and whenever they need assistance

Phases 1 to 3

Interagency focusEnables connectivity, communication, and collaboration between agencies

Increases service effectiveness and efficiency

Phases 3 to 6

Work from inside out

1 2


Data-CenterSystems

(Data)

Mobile Network

PSTN Data Network

Dedicated voice network cannot seamlessly deliver voice, video, and data to local force or support agencies

“Siloed” Government

LEVEL 1

Connected Government Roadmap: Phase 1—“Siloed” Information and Communications Systems

One failure here could disable access to records and logistics systems

DMZ

Connectivity to data center is potential single point of failure

Lack of any-to-any voice, video, or data real-time communication

Increased cost and complexity

Remote radio communications not integrated into enterprise and cannot stream video or data


Agency 1 Branch

Agency 1 HQ

Internet



Mobile Network




Consolidated data centers offers voice, video, and data anywhere to entire workforce on the network

Converged Network: Seamless application integration, single network to manage and secure

Converged Network: Seamless application integration, single network to manage and secure

Common network carrying voice, video and data information that can be securely accessed across the agency

Mobile force still cannot access data from remote sites;

secure remote connectivity needed

High Availability Network sustains operations through disruption.High-availability network sustains operations through disruptions

QoS

High- Availability

Network

Security Services


Agency 1 Branch

Agency 1 HQ

Connected Government Roadmap: Phase 2—Intra-Agency Collaboration


Data CenterSystems

(Voice, Video,Data)

Partner/Supplier

Mobile Worker

Mobile Network

Remote- Access VPN

Security Services

VPN Remote Access—Securely extends real-time voice, video, and data collaboration to information sharing to remote resources (including private sector)

Mobile force becomes fully integrated into agency networking solution to publish and receive real-time enterprise data (inspections, contracts, etc.)


Agency 1 Branch

Agency 1 HQ

Identity Services

Mobility Services

Connected Government Roadmap: Phase 3—Integrated Remote Resources





Arizona Department

of Commerce

Customer Example


Data-CenterSystems

(Voice, Video,Data)


Agency 2 HQ Partner/Supplier

Remote-Access VPN



Inter-agency integrated into communications network supporting integrated voice, video and data for seamless collaboration (public/private)

Collaboration Services

Mobile Worker


Agency 1 Branch

Agency 1 HQ

Mobile Network

Connected Government Roadmap: Phase 4—Interagency Collaboration

Network infrastructure

Services




New SouthWales: Better

Human Services Delivery

Customer Example

Network infrastructure

Services

State of Schleswig-

Holstein

Customer Example


Data-CenterSystems

(Voice, Video,Data)


Partner/Supplier

Mobile Network

Data-CenterSystems

(Voice, Video,Data)

Site-to-Site VPN



Remote- Access VPN





Storage & Compute

Virtualization Services

Application Delivery Services

Mobile Worker


Agency 1 Branch

Agency 1 HQ

Second agency data center IT infrastructure shared across agencies – improving resource utilization and accountability for tax dollars


Mobile Worker/Partner

Agency 2 HQ

Connected Government Roadmap: Phase 5—Interagency Infrastructure Sharing

izn in Lower Saxony, Germany

Customer Example

Austrian Federal Data

Center

Customer Example



Data-CenterSystems

(Voice, Video,Data)


Agency 2 HQAgency 1 HQ


Agency 1 Branch

Remote Worker

Partner/Supplier

Remote Worker

Mobile Network

Data-CenterSystems

(Voice, Video,Data)

Site-to-Site VPN



Remote- Access VPN





Network Virtualization

Connected Government Roadmap: Phase 6—Interagency Information Sharing and Shared Services

Application Protocol

Optimization Services


123

456

Intra-Agency Phases

Interagency Phases

“Siloed” Operation


Intra-Agency Integrated Remote Resources

Interagency Collaboration

Interagency Infrastructure Sharing

Interagency Information Sharing/Shared Services

SONA Roadmap for Achieving aConnected Government

Each phase moves closer to information-sharing goal and delivers near-term operational value


How Cisco Helps Your Agency Become a Connected Government

• Cisco® solutions demonstrate how to apply previous success in a connected government through

Assessment tools to create Connected Government Roadmap

Reference architectures that represent Cisco best practices developed from real-world deployments

• Cisco and partner services that coordinate government processes to coincide with technical capabilities

Align incentives, policy, performance management, rewards, and funding to encourage services sharing


First Assess, Then Progress—The Connected Government Assessment Tool

Translates into

Possible resiliency issues in the network may be compromising important capabilities:

• Public notice for emergencies

• Internal workflow management

• Budget management

• Geographic information systems (GISs)

• Dispatch systems

• Field worker communication

• Internal communications

Tells You


The Road Forward

• Use Connected Government Assessment Tool to discover how your network can work best for you

• Compare department mission and strategy with IT capabilities

• Baseline current IT capabilities

• Define IT capabilities and mission objectives gap

• Develop phased IT roadmap

• Coordinate process and policy change with IT investment plan


Why Cisco?


Setting Cisco Apart from the Rest

• Unmatched technical expertise

• Unrivaled partnerships

• Industry-leading, interoperable, standards-based solutions

• Enabler of responsive environment that outpaces changing demands

• Cisco® Capital finance programs


Modular network deployment based on integrated components

Cisco Connected Government—A Networking Approach Built to Last

• Cisco® provides a highly adaptable network architecture that allows public administrators to meet current and future needs.

Optimal performance

Continuously expanding functionality

Future-proofed roadmap

Highly customized design based on proven best practices


Government Leasing

• Single monthly payment

• Single financing contract

• Ease of administration

• Bundled products and services

• Below commercial-market rates

• Cost-effective, comprehensive solution


Government Leasing Products

• Lease to Ownership Plan “LTOP”

Installment Purchase Plan—uses capital funds

Purchase title passes upon final payment

• Lease With Option to Own “LWOO”

Operating lease with option to own—leasepayments with fixed purchase option buyout, or fair market value

• Uses O&M funds annually

End-of-term options—return, renew, buyout, upgrade

Technology refresh upgrade before or at end of term


Contact Us Today

• For more information about Cisco®

Connected Government or to schedule an assessment, call your Cisco representative or reseller today.

• You can also visit us on the Web at:

http://www.cisco.com/go/partnerlocator/


Discussion


Documents

1 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID Cisco Connected Government Business Overview: Administrative