Ref: CII – IOB001 (11/13)C13J_8241

CII insurance qualifications framework2014 Overview brochure

Enhancing professionalism

across the insurance

market

© The Chartered Insurance Institute 2013

CHARTERED INSURER, CHARTERED INSURANCE BROKER, CHARTERED INSURANCE PRACTITIONER, FCII, ACII, Dip CII and Cert CII are registered collective marks and THE CHARTERED INSURANCE INSTITUTE, CII and the CII logo are registered trade marks of The Chartered Insurance Institute.

A CENTURY OF PROFESSIONALISM

www.cii.co.uk

Support your studies and career aspirations through membership of the CII

As a member you will enjoy the following exclusive benefits and ongoing career support:

• Current market information through access to a comprehensive online library of insurance services publications, reports and documents

• Exam resources with access to an archive of exam guides for written exams and recommended reference materials

• Discounts on qualifications and learning materials – saving up to 22%

• Career support through local CPD events, training and networking opportunities (UK, Channel Islands and Isle of Man only)

• Market news and updates from our award-winning membership magazine, The Journal

• Professional designation upon completion of relevant qualifications, demonstrating your knowledge and technical capability

• Continuing Professional Development (CPD) scheme to keep your knowledge current and compliant

• NEW affinity benefits scheme providing discounts on a range of goods and services from various suppliers and retailers.

For more information and to join, visit:

www.cii.co.uk/joinOr call +44 (0)20 8989 8464

*UK tax-payers can claim income tax relief on membership fees.

Belonging to the CII has made a real difference to my development as an insurance professional. It helped my studies and supports me in my career, providing the tools that I need to keep up to date with developments.

Michael Muzio ACIIChartered InsurerEnterprise Director, Towergate

Membership from £6 a month*The Chartered Insurance Institute 42–48 High Road, South Woodford, London E18 2JPtel: +44 (0)20 8989 8464 fax: +44 (0)20 8530 3052 email: customer.serv@cii.co.uk website: www.cii.co.uk

@CIIGroup Chartered Insurance Institute

Ref: CII – IOB001 (11/13)C13J_8241

CII insurance qualifications framework2014 Overview brochure

Enhancing professionalism

across the insurance

market

© The Chartered Insurance Institute 2013

CHARTERED INSURER, CHARTERED INSURANCE BROKER, CHARTERED INSURANCE PRACTITIONER, FCII, ACII, Dip CII and Cert CII are registered collective marks and THE CHARTERED INSURANCE INSTITUTE, CII and the CII logo are registered trade marks of The Chartered Insurance Institute.

A CENTURY OF PROFESSIONALISM

www.cii.co.uk

Support your studies and career aspirations through membership of the CII

As a member you will enjoy the following exclusive benefits and ongoing career support:

• Current market information through access to a comprehensive online library of insurance services publications, reports and documents

• Exam resources with access to an archive of exam guides for written exams and recommended reference materials

• Discounts on qualifications and learning materials – saving up to 22%

• Career support through local CPD events, training and networking opportunities (UK, Channel Islands and Isle of Man only)

• Market news and updates from our award-winning membership magazine, The Journal

• Professional designation upon completion of relevant qualifications, demonstrating your knowledge and technical capability

• Continuing Professional Development (CPD) scheme to keep your knowledge current and compliant

• NEW affinity benefits scheme providing discounts on a range of goods and services from various suppliers and retailers.

For more information and to join, visit:

www.cii.co.uk/joinOr call +44 (0)20 8989 8464

*UK tax-payers can claim income tax relief on membership fees.

Belonging to the CII has made a real difference to my development as an insurance professional. It helped my studies and supports me in my career, providing the tools that I need to keep up to date with developments.

Michael Muzio ACIIChartered InsurerEnterprise Director, Towergate

Membership from £6 a month*The Chartered Insurance Institute 42–48 High Road, South Woodford, London E18 2JPtel: +44 (0)20 8989 8464 fax: +44 (0)20 8530 3052 email: customer.serv@cii.co.uk website: www.cii.co.uk

@CIIGroup Chartered Insurance Institute

fram

ewor

k CII insurance qualifications framework

“Professionalism is central to our business – we are an enthusiastic signatory to the Aldermanbury Declaration and are proud to have achieved corporate Chartered Insurers status. Knowledge and technical capability are building blocks of our success, and CII qualifications, from the Certificate through to Fellowship, are a key element of our skills development programme for both technical and non-technical roles.

We encourage and fund study for CII examinations because the resulting qualifications send out such a powerful message to clients and business partners. They inspire consumer and regulatory confidence whilst enhancing technical knowledge and career development for the individual. We provide comprehensive learning and revision support including face-to-face training courses, interactive on-line study and continuous assessment enrolment, and pay for CII membership for our staff where appropriate, again promoting the importance of professionalism in all we do.

Jo SmithHead of Technical Training Zurich Insurance plc ”

CII qualifications are an incredibly important part of the Towergate Business School – the qualification structure allows people to study relevant subjects at the right level and enables us to promote career development to support the business. Our technical insurance roles at Towergate require an appropriate CII qualification and all our people have an active CPD programme. Our competency framework maps CII qualifications to roles and is integral to the development requirements of all employees. We are hugely proud to be Chartered Insurance Brokers and Chartered Insurers, which evidence our commitment to employee development and the provision of excellent customer service.

Fiona AndrewsPartner & Group Head of Organisational DevelopmentTowergate Insurance

Key: unit code: ( ) unit credit rating: X credits

* To satisfy the Diploma and Advanced Diploma compulsory unit requirements you can either pass units P92 and P05 or alternatively 530 and P05

** To satisfy the Certificate compulsory unit requirements you can either pass unit IF1 or alternatively the Award in London Market Insurance (achieved by completing units LM1 and LM2)

1 (993) This unit will be assessed by coursework – available for enrolment May 2014

2 (655) This unit will be examined for the last time in April 2014

3 (992) This unit will be assessed by coursework – available for enrolment February 2014

4 (P66) This unit will be examined for the first time in April 2014, with study material becoming available in January 2014

5 (P67) This unit will be examined for the first time in October 2014, with study material becoming available in June 2014

6 As a pilot for 2014, P92 is being offered with an additional alternative form of assessment – titled M92. Available for enrolment March 2014.

(530) Economics and business

(590) Principles of Takaful

(991) London market insurance specialisation

(945) Marketing insurance products and services

(655) Risk management2

(820) Advanced claims(930) Advanced insurance broking

(990) Insurance corporate management

(960) Advanced underwriting

(FIT) Foundation Insurance Test

Award for the Foundation Insurance Test

6 credits

(IF9) Customer service in insurance

Certificate in Insurance (Designations: Cert CII/Cert CII (Claims)/Cert CII (London Market)/ Cert CII (Customer Service)/Cert CII (Health and Protection))

(IF1) Insurance, legal and regulatory

COMPULSORY UNIT**

(IF3) Insurance underwriting process

(IF5) Motor insurance products

(IF8) Packaged commercial insurances

(IF6) Household insurance products

(IF2) General insurance business

(IF4) Insurance claims handling process

(IF7) Healthcare insurance products

(LM2) London market insurance principles and practices

(LM1) London market insurance essentials

(992) Risk management in insurance3

NEW

(993) Advances in strategic risk management in insurance1

NEW

(P61) Life, critical illness and disability underwriting

(P91) Aviation and space insurance

(P97) Reinsurance

Diploma in Insurance (Designations: Dip CII, Dip CII (Claims))

(P96) Liability insurances

(P63) Long term insurance business

(P64) Private medical insurance practice

(P05) Insurance law

COMPULSORY UNIT*

(P21) Commercial insurance contract wording

(P81) Insurance broking practice

(P85) Claims practice (P86) Personal insurances

(P80) Underwriting practice

unit credit rating

30 credits

50 credits

15 credits

10 credits

30 credits

25 credits

20 credits

(P94) Motor insurance(P93) Commercial property and business interruption

(P92 /M926) Insurance business and finance

COMPULSORY UNIT*

(P98) Marine hull and associated liabilities

(P62) Life, critical illness and disability claims

(P90) Cargo and goods in transit insurances

(P67) Fundamentals of risk management5

NEW

(P66) Delegated authority4

NEW

Advanced Diploma in Insurance (Designation: ACII)

Fellowship (Designation: FCII) MSc in Insurance and Risk Management

2 CII insurance qualifications •Improvingknowledge,developingcompetence,buildingcareers •EnhancingtheCIIinsurancequalificationsframework •Thequalificationsframework •Thebenefitsoftheframework •Furthercoursesofstudyanddevelopment •Exploringtheframework •Entryrequirements •Keyfeaturesofthequalificationsframework

6 Key facts

6 Learning support and assessment options

8 How does the framework work in practice?

12 Further information

Asthepremierprofessionalbodyfortheinsuranceandfinancialservicesprofession,theCIIpromoteshigherstandardsofintegrity,technicalcompetenceandbusinesscapability.

Withover110,000membersinmorethan150countries,theCIIistheworld’slargestprofessionalbodydedicatedtothissector.

SuccessinCIIqualificationsisuniversallyrecognisedasevidenceofknowledgeandunderstanding.MembershipoftheCIIsignalsadesiretodevelopbroadprofessionalcapabilityandsubscribetothestandardsassociatedwithprofessionalstatus.

TheCIIworkswithbusinessestodevelopbespoke,company-widesolutionsthatensurecompetitiveadvantagebyenhancingemployees’technicalandprofessionalcompetence.

Individually,CII’smembersareabletodrivetheirpersonaldevelopmentandmaintaintheirprofessionalstandingthroughanunrivalledrangeoflearningservicesandbyadheringtotheCII’sCodeofEthics.

www.cii.co.uk

The Chartered Insurance Institute (CII)Professionalism in practice

Contacting the CIIIfyouhaveanyqueriesregardingthequalificationsinthisbrochurepleasecontactCustomerService.

TheCIIiscommittedtodeliveringafirst-classserviceand,tothisend,wewelcomefeedbackonanyaspectofyourrelationshipwithourorganisation.

Pleaseforwardanyviewsyoumayhaveontheserviceyoureceive,whethertheyarepositiveorotherwise.

Wetakeallsuchcommentsseriously,answerthemindividually,andusethemtohelpensurethatwecontinuallyimprovetheserviceweprovide.

CustomerService42–48HighRoad,SouthWoodford,LondonE182JPtel: +44(0)2089898464fax: +44(0)2085303052email: customer.serv@cii.co.ukwebsite: www.cii.co.uk

cont

ents

32

TheCIIprovidesmarket-ledqualificationsandstudyprogrammeswhichserveallsectorsoftheinsuranceindustryandcaterforalllevelsofknowledgeandexperience.

Insurancehasinrecentyearsgonethroughaperiodofunprecedentedchallengesandchange.Technologyhashadamajorimpactonthestructureofthemarketandthewaybusinessisconducted.Newformsofriskcontinuetoemerge.Competitionisintense.Gonearethe‘jobsforlife’thatoncecharacterisedthesector.Individualsaremovingmorefreelybetweendisciplines.

IntheUKactivityisregulatedbytheFCA,whichaffectsallaspectsofmarketpracticeand,crucially,requiresemployeestodemonstratetheyarecompetentfortheworktheydo,andthereaftertomaintainandenhancethiscompetence.

TheCIIinsurancequalificationsframeworkprovidesindividuals,andtheiremployerorganisations,withameansofachievingtherequisitelevelsoftechnicalknowledgeandunderstanding.Andindoingso,helpsensureindividualshavetheskillstheyneedtoperformeffectivelyandefficientlyintheworkplace.

CII insurance qualifications

Improving knowledge, developing competence, building careers

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Further courses of study and developmentInadditiontothequalifications/studyprogrammesshownabove,theCIIalsooffersotheroptionsforinsuranceprofessionalsseekingtoenhanceanddemonstratetheirpersonaldevelopment.Theseinclude:

Note:CandidatesobtainingtheCertificate,Diploma,AdvancedDiplomaorFellowship,whoarealready,orsubsequently,becomeCIImembers,areentitledtousethedesignations‘CertCII’,‘DipCII’,‘ACII’and‘FCII’,respectively.DesignationholdersarerequiredtocomplywithCIImembershipandContinuingProfessionalDevelopmentrequirements.

FellowshipThehighestqualification

onofferfromtheCII.

Thisrequiresthecompletionofapersonalised,structuredadvanced

professionaldevelopmentprogramme.

Advanced Diploma in InsuranceThisisthe‘professional’qualificationawardedto

experiencedandexpertmarketpractitioners.

Itrequirescandidatestopassa290creditthreshold.

Diploma in InsuranceThisqualificationrecognises‘technical’developmentachievedbythosewitha

growingunderstandingoftheindustry.

Itrequirescandidatestopassa120creditthreshold.

Certificate in InsuranceThisisthe‘core’levelqualification,suitableforthoseenteringtheindustryandseekingtogain

essentialbasicknowledgeofthemarket,keydisciplinesandproducts.

Itrequirescandidatestopassa40creditthreshold.

Award for the Foundation Insurance TestAnintroductory-levelqualification,developingfundamentalknowledgeonkeytopics.

Candidatespassonetest,gaining6creditswhichtheycanalsousetowardsstudyforahigherCIIqualification.

The qualifications framework

ThequalificationsframeworkofferedbytheCIIhasbeendesignedtoprovideaclearpathforthoselookingtodeveloptheircareerintoday’sinsurancemarket.

Theframeworkoppositeshowsthemainstudyoptionsonoffer.

Theframeworkhasbeendesignedtodeliverthefollowingbenefits:

•Progressivequalificationstructure,thatbuildsonexistingknowledgeateachlevel

•Extensivechoiceofover40units

•Flexible,‘self-assembly’qualificationcontent

•Credit-accumulationsystemallowingprogressatdifferentspeeds

•Recognitionofpriorlearning

•Rangeofassessmenttechniques

•‘Recordofachievement’awardedforeachunitcompleted

The benefits of the framework•Formalrecognitiononcompletionof

aqualification

•Industry-recogniseddesignationsavailableoncompletion,includingCharteredstatus

•Portabilityofqualification

•Facilitateslifelonglearning

•Supportscompetenceandcomplianceactivity

•AwardinLondonMarketInsurance,CertificateinInsuranceandCertificateinLondonMarketInsuranceSpecialisationalignwiththeQualificationsandCreditFramework(QCF).

Youwillfindthesebenefitsexplainedinmoredetailoverthefollowingpages.

•Charteredstatus–cementsaqualifiedpractitioner’sprofessionalstandingwithtitlestomatchcareerspecialisms:•CharteredInsurer•CharteredInsuranceBroker•CharteredInsurancePractitioner

IthasbeendevelopedforthoseholdingtheAdvancedDiploma(orequivalent)whoareseekingtodemonstratetheirprofessionalstanding.

•MScinInsuranceandRiskManagement–developedinconjunctionwithCassBusinessSchool,thisisarespectedqualificationinitsownright,butcanalsoformpartofFellowshipstudies.

Afast-trackcompletionrouteisavailableforAdvancedDiploma,orequivalent,holders.

•AwardinLondonMarketInsurance–aspecialistqualificationforthoseworkinginorwiththeLondonmarket,theAwardinLondonMarketInsurancecomprisestwoCertificate-levelunits(LM1)Londonmarketinsuranceessentialsand(LM2)Londonmarketinsuranceprinciplesandpractices.

TogetherthetwounitsprovideabroadunderstandingofinsuranceprocessandpracticeacrosstheLondonmarketaswellasdetailedunderstandingoftechnicaltopics.

CIImemberscontinuingtocompletetheCertificateinInsurancecanusethedesignationCertCII(LondonMarket).

•CertificateinLondonMarketInsuranceSpecialisation–ahigherlevelqualificationdevelopedforLondonmarketspecialists,inpartnershipwiththeLloyd’sMarketAssociation(LMA).CandidatescanachievethisqualificationbycompletingoneAdvancedDiplomalevelunit(991)Londonmarketinsurancespecialisation.Thisunitrequirescompletionofa10,000worddissertationonatopicrelevanttotheLondoninsurancemarket.

Fulldetailsonalloftheaboveareavailableonlineatwww.cii.co.ukorfromCustomerService.

Enhancing the CII insurance qualifications framework

TheCIIinsurancequalificationsframeworkisregularlyreviewedtoensurethatthequalificationsremaincurrentandalignedtotheprofession’sneeds.

Earlyin2014wewillbeannouncingchangestotheinsurancequalificationframeworkthatwillensurethecontinuedalignmenttotheneedsoftheprofession.Thiswillincludeadvancenoticeofdevelopmentsplannedforenhancingourproductofferingandmethodsofassessment.

Wherecandidatesareindividuallyaffectedbyanychangestounits,theywillbegivenatleast12months’,ortwoexamsessionsnotice.

Visitwww.cii.co.uk/insurance-developmentsearlyin2014formoreinformation.

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Ascanbeseenfromthediagramprovidedonthecoverflap,therearefourprimarylevelsofqualifications–AwardfortheFoundationInsuranceTest,Certificate,DiplomaandAdvancedDiploma.

TheAwardissuitableforsomeonenewtotheindustrywhowantstoimprovetheirknowledgebystudyingforasingle-unitqualification.Thehigherlevelqualifications–Certificate,DiplomaandAdvancedDiploma–canbeachievedbypassingacombinationofunitstobuildupthenecessaryamountofcredits.

Theframeworkhasbeendesignedtoensuremaximumflexibility,withcandidatesabletochooseunitsfromthosecurrentlyavailableacrossthequalificationframework,subjecttothecompletionrequirementswithineachqualification.

Thisprovidesaccesstothemaximumrangeofunitsgivingcandidates,andtheiremployers,theabilitytotailortheirlearningactivitytoindividualneedsandjobroles,andtoprepareforfurtherstudyatahigherlevel.

Eachqualificationisobtainedonceitsparticularcreditrequirementsaremet(fulldetailscanbefoundinthediagramprovidedonpage6).Thisprincipleappliestoeachqualification.

Importantly,however,thecreditsachievedfromanyunitcanbeusedtosupportstudyforanyqualification(subjecttotheparameterslaiddownforeachqualificationintermsofthenumberofcreditsrequiredateachlevel).

Putsimply,whiletherearecertaincompulsoryunitrequirements,andaneedtoattainaminimumnumberofcreditsateachleveltosecurethatparticularqualification,candidatesareabletochooseunitsfromthoseavailableacrosstheframework.

Example–therequirementsfortheDiplomainInsuranceareasfollows:

•TheDiplomainInsurancehasa120creditthresholdforcompletion.

•Aminimumof90creditsmustbeatDiplomalevelorabove.

•Therefore,aDiplomacandidatecouldobtain30Certificatecredits,and90creditsfromacrosstheDiplomaandAdvancedDiplomaunitstopassthe120creditthreshold.Thesemustincludeunits(P05)Insurancelawand(P92)Insurancebusinessandfinance(orequivalent)tobeawardedtheDiploma.

Carehasbeentakentoensurethattheunitscoverthewiderangeofdisciplinesandsubjectareaswithintheinsuranceprofession.Thismeansthequalificationscaterforthewidestpossiblespectrumofinterestsandrequirements.

Themodularstructureofthequalificationsframeworkoffersgreatflexibilityandprovidescandidateswiththeopportunitytodeveloptheirtechnicalknowledgeandunderstandinginlinewiththeircareerprogression,ratherthanfollowingarigidpresetlearningprogramme.

Keyfeaturesinclude:

Covers a market-wide range of topicsCandidateshaveaccesstoanunrivalledrangeofsubjects,withunitscoveringallthebasic,keyandmostspecialistareasofinsurancepractice.

Recognises prior learningRecognitionisgiventorelevantpriorlearningthatmeetsspecifiedcriteria.

Byclaimingcreditsforqualificationsyou’veattainedoutsidetheCIIframework,youcouldcutyourstudytimeandavoiddoublinguponlearning.

Pleaseseewww.cii.co.uk/prior-learningforfulldetails.

Supports lifelong learningIntoday’senvironment,learningandself-improvementcanneverbeconsideredatanend.Theframeworkallowsforpractitionerstodipinandoutasappropriate,selectingunitsthroughwhichtheycantopuptheirknowledgeinlinewithcareerdemandsandoverallprofessionaldevelopment.Thesecanbetakenasstudytowardsanoverallqualificationoronastandalonebasis.

Blends different assessment methodsThemethodoftestingforeachunitisselectedonthebasisofwhatismostappropriatetothetypeandleveloflearningbeingundertaken.Theseinclude:

•multiplechoice

•casestudy-based

•essayquestions

•assessmentbycourseworkordissertation.

Multiplechoiceexamsaretestedonlineprovidingcandidateswithgreaterflexibilityontimingandlocation.

Formal recognition upon completionA‘recordofachievement’isawardedforeachunitpassedandtheAwardfortheFoundationInsuranceTest,AwardinLondonMarketInsurance,CertificateinLondonMarketInsuranceSpecialisation,Certificate,DiplomaorAdvancedDiplomainInsurance,asappropriate,isawardeduponcompletionofaqualification.Theseprovideportableandpermanentevidenceoflearningundertaken.

Industry recognised member designations‘CertCII’,‘DipCII’,‘ACII’and‘FCII’designationsareavailabletoCIImembersqualifiedtoCertificate,Diploma,AdvancedDiplomaandFellowshiplevelrespectively.

AlldesignationholdersparticipateintheCII’scompulsoryContinuingProfessionalDevelopment(CPD)scheme,tohelpmaintainandenhancecompetence,andassistwithongoingcareerdevelopment(seewww.cii.co.uk/cpdfordetails).

Dovetails with market-leading competence systemsTheframeworkiscomplementedbyassessmentandcompliancetoolsdevelopedbytheCII.

TheASSESSonlinetechnicaltrainingandcompetencesystemshelpqualifiedindustrypractitionerstomaintainandenhancetheircompetencebykeepingtheirknowledgeuptodate(seewww.cii.co.uk/elearningforfulldetails).

TheCIIBrokerAcademyisessentiallya‘onestopshop’traininganddevelopmentfacilityforinsurancebrokers.DevelopedinpartnershipwithAXAandBIBA,itdeliversanunrivalledrangeoflearningservicestoenablebrokerstoacceleratetheirprofessionaldevelopment(seewww.cii.co.uk/brokeracademyforfulldetails).

Office of Qualifications and Examinations Regulation (Ofqual)TheAwardfortheFoundationInsuranceTestisregisteredwithOfqualintheQualificationsandCreditFramework(QCF)atlevel2;andtheAwardinLondonMarketInsuranceandtheCertificateinInsuranceareregisteredatlevel3.TheCertificateinLondonMarketInsuranceSpecialisationisregisteredatlevel7.Asaguidetothelevelofdifficultythisindicates,aGCSEA*–Cgradeorequivalentisatlevel2,GCSEA-Levelsareatlevel3andaMaster’sdegreeisatlevel7.

Ofqualistheregulatorofqualifications,examsandtestsinEngland.Theyarealsotheregulatorsforrecognisedawardingbodies(suchastheCII).Forfurtherinformationvisit:www.ofqual.gov.uk

Exploring the framework

Key features of the qualifications framework

CII insurance qualifications

Entry requirementsTherearenoentryrequirementsforanyoftheCII’sinsurancequalifications.Itisuptoeachindividualcandidatetoselectthequalificationthatbestmeetstheirneeds.

FortheDiplomaandtheAdvancedDiplomawedo,however,includeguidanceonthepriorlearningthatweconsiderappropriateforcandidatesenteringthesequalifications.Thesearereliableindicatorsastowhetheranindividualwillhavethepriorknowledgeand/orstudyskillstosuccessfullycompletethesequalifications.

Equal opportunities and access arrangementsTheCIIiscommittedtocreatingandmaintainingconditionswhichgivefairandequalaccesstoitseducationandassessmentprovision,andunderouraccessarrangementspolicy,provisionsaremadeforcandidateswhohavedifferenteducationalrequirementsordisabilities.Visitwww.cii.co.uk/exampoliciesformoreinformation.

BROKERASSESS

INSURANCEASSESS

CII Broker Academy

76

Key facts Award for the Foundation Insurance Test Certificate in Insurance Diploma in Insurance Advanced Diploma in Insurance

Levelofqualification Introductory Core Technical Professional

Creditsrequiredtocomplete(existingcreditscarriedforward)

6 401 1202

Minimum90achievedatDiplomalevelorabove2903

Minimum205atDiplomaorAdvancedDiplomalevelwith90beingatAdvancedDiplomalevel

Creditsperunit 6 10or15dependentonunitchosen 20,25or30dependentonunitchosen 30or50dependentonunitchosen

Numberofavailableunits 1 11CertificateunitsPlusaccesstoFIT,DiplomaandAdvancedDiplomaunits

20DiplomaunitsPlusaccesstoFIT,CertificateandAdvancedDiplomaunits

11AdvancedDiplomaunitsPlusaccesstoFIT,CertificateandDiplomaunits

Compulsoryunits FIT–singleunit 1unit•(IF1)Insurance,legalandregulatory4

2units•(P92)Insurancebusinessandfinance5

and•(P05)Insurancelaw

2units•(P92)Insurancebusinessandfinance5

and•(P05)Insurancelaw

Assessmentformat Exam–online,2hours100multiplechoicequestions

Exam–online,1,1.5,or2hoursdependentontheunitchosenMultiplechoicequestions/minicasestudies

Exam–2or3hoursdependentontheunitchosenWrittenshortanswersandessaystylequestions

Exam,courseworkordissertationdependentontheunitchosen• Exams–3hourswithessaystyle/casestudy

questionsandwrittenshortanswers• Coursework–3assignmentsof3,000or4,000words• Dissertation–10,000worddissertation

Recommendedstudytime 40hours 40–60hoursperunitdependentonthatchosen 96–100hoursperunitdependentonthatchosen

120–180hoursperunitdependentonthatchosen

Combinationofunitsatanylevelallowed? Notapplicable Yes Yes Yes

Availabilityofexamsessions(DetailsshownapplytotheUK.OutsideoftheUKtests/examsareofferedtwice-yearly)

Year-roundAvailabilityvariesfromcentretocentre,buttypicallytestscanbesatweekly

Year-roundAvailabilityvariesfromcentretocentre,buttypicallyexamscanbesatweekly

TwiceyearlyApril/October

Exams–TwiceyearlyApril/OctoberEnrolmentforcourseworkanddissertationassessmentyear-round(subjecttoavailability)

Entryrequirements? None None NoneWedo,however,recommendthatcandidatesenteringtheDiplomashouldholdthefollowing:•CertificateinInsurance;or•5GCSEsgradeCorequivalent

NoneWedo,however,recommendthatcandidatesenteringtheAdvancedDiplomashouldholdthefollowing:•DiplomainInsurance;or•3A-levelsorequivalent

Creditsavailableforpriorlearning? No Yes Yes Yes

Recordofachievementissuedforeachexampass?

Yes Yes Yes Yes

Completioncertificate/diplomaawarded? YesAwardfortheFoundationInsuranceTest

YesCertificateinInsurance

YesDiplomainInsurance

YesAdvancedDiplomainInsurance

CIImembershipdesignation No CertCII,CertCII(LondonMarket),CertCII(CustomerService),CertCII(HealthandProtection),CertCII(Claims)6

CIImembersareentitledtouseoncompletion

DipCII,DipCII(Claims)6

CIImembersareentitledtouseoncompletionACII6

CIImembersareentitledtouseoncompletion

OfficeofQualificationsandExaminationsRegulation(Ofqual)approved?Note:Fundingmaybeavailableforapprovedexaminations(contactCustomerServiceformoreinformation)

YesLevel2

YesLevel3

Notatthetimeofgoingtoprint–seehttp://register.ofqual.gov.ukforlatestinformation

Notatthetimeofgoingtoprint–seehttp://register.ofqual.gov.ukforlatestinformation

key

fact

s

Notes:

TobeawardedaCIIqualification,youmustobtain,byCIIexamination,courseworkassessmentordissertation,apassinaunitfromtheCIIinsurancequalificationsframework,atthesamelevelorabove,ofthequalificationyouarelookingtocomplete,andmeetthequalificationcompletionrequirements.Theserulesapplyirrespectiveofhowmanycreditsyourexistingqualificationsmightprovide.

1. Atthetimeofgoingtoprint,amaximumof30creditsobtainedfromfinancialplanningqualifications(CIIorcomparableawardedbyanothereducationalbody)cancounttowardstheCertificate.Pleasenote:theserulesarecurrentlyunderreview–anychangeswillbecommunicatedin2014

2. Atthetimeofgoingtoprint,amaximumof60creditsobtainedfromfinancialplanningqualifications(CIIorcomparableawardedbyanothereducationalbody)cancounttowardstheDiploma.Pleasenote:theserulesarecurrentlyunderreview–anychangeswillbecommunicatedin2014

3. Atthetimeofgoingtoprint,amaximumof180creditsobtainedfromfinancialplanningqualifications(CIIorcomparableawardedbyanothereducationalbody)cancounttowardstheAdvancedDiploma.Pleasenote:theserulesarecurrentlyunderreview–anychangeswillbecommunicatedin2014

4. CertificatecandidatescansatisfythecompulsoryunitrequirementbyholdingeitherunitIF1ortheAwardinLondonMarketInsurance(unitsLM1andLM2)

5. InplaceofunitP92,DiplomaandAdvancedDiplomacandidatescanalsosatisfythebusinessunitrequirementbyholdingunit530or(thenowwithdrawnunit)P04

6. ContinuingProfessionalDevelopmentandCodeofEthicsrequirementsapply.

FordetailsontheCIIFellowshipprogramme,visitwww.cii.co.uk/fellowship

Key factsLearning support and assessment options

Learningstyles,preferencesandrequirementsvaryfromcandidatetocandidate.Thisinfluencestheirmethodofstudyandhelpsdeterminethetypeoflearningsupporttheypreferorneed.

Toaccommodatethesedifferentrequirementswehavedevelopedacomprehensivesuiteoflearningandrevisionaidsthatcatersfordifferentlearningstylesandrequirements.Bychoosingthelearningthatsuitsyou,youcanimproveyourchancesofachievingthatall-importantpass.

Fulldetailsonthelearningandassessmentoptionsavailableforeachqualificationcanbefoundintherelevant‘Informationforcandidates’brochuresavailableatwww.cii.co.uk/qualificationsorfromCustomerService.

Assessment by coursework/dissertationInadditiontoitsroleinsupportingthedevelopmentandsubsequentapplicationofknowledge,assessmentbycourseworkordissertationoffersthepotentialforgreaterflexibilityasyouarenotrestrictedtotwoexamdatesayear,insteadbeingabletoenrolthroughouttheyearandstudyatyourownpace.

ThemostrecentAdvancedDiplomaunitsintroducedareassessedbycourseworkordissertation,andtheoptionforcourseworkorexamisavailableforunits930and990(withtheoptionalsobeingintroducedin2014for820and960).

WearealsopilotingamixedassessmentatDiplomalevelforunitP92.Coveringthesametopics,M92usescourseworkmixedwithassessmentbymultiplechoicequestionexam.

Continuous assessment ForDiplomaandAdvancedDiplomaunitsassessedbyexamwetypicallyoffercandidatestheoptiontotesttheirknowledgeastheyprogressandtoreceiveexpertfeedbackontheirunderstandingandquestion-answeringtechniquebycompletingwrittenassignmentsmarkedbyasubjectmatterexpert.

Successfulcompletionofthisstudyprogrammealsoresultsinanawardof10%towardstheexamresult.

Key fact bookletsPocket-sizedsummariesofthecorelearningtext,idealforusewhentravellingtoandfromworkorothersituationswherestudyfromthemaintextisimpractical.

Revision coursesDeliveredbysubjectmatterexperts,theseareproventoboostthechancesofexamsuccessbyasmuchas55%.

Achoiceofcoursesaretypicallyavailable,rangingfromsingle-daycoursestointensivemultiple-dayworkshopstoeveningcourses.

RevisionMateAvailablefreewhenyoupurchaseastudyoption(exceptforunit590)RevisionMateisacomprehensiveonlinestudytool.Itprovidesaccesstoasuiteofservicesincludingstudyplanners,studentdiscussionforums,hintsandtipsandaccesstootheractivitiestohelpenhanceandbroadenyourknowledge.

Exam guidesTheseprovideeitheracompletespecimenoranactualpaper,togetherwithanswers,providinghintsandtipsonhowtopass.Studyoptionpurchasers(exceptforunit590)candownloadthelatestexamguideFREEfromRevisionMate.

LEARNAvailableforFITandCertificatelevelunitsIF1–IF8,thisonlinelearningserviceprovidesunrivalledinteractivelearningandrevisiontoolstoassiststudybackedbyself-assessmenttools.

Learning support and assessment options

98

exam

ples

How does the framework work in practice?

Example 1 – Award for the Foundation Insurance TestInrecognitionoftheenormousdiversitywithintheinsurancemarket,thequalificationsframeworkhasbeendesignedtobeasflexibleaspossible,allowingcandidatesfromacrosstheindustrytochoosearoutethatsatisfiestheirneedsandpreferences.

Toprovideaflavourofhowtheframeworkworksinpractice,oppositeandoverleafareafewexamplesofhowqualificationscanbeobtainedfordifferenttypesofroleswithintheindustry.

Ascanbeseen,therequirementsandaspirationsofindividualsfromallsectorsandatalllevelscanbeaccommodated.

Stephen,arecentrecruittothecallcentreofadirecthouseholdinsurer,studiesandpassestheFoundationInsuranceTestaspartofhisinductionprogramme.

Thissingleunitcoursegiveshimanessentialgroundingininsurance:

•howthemarketoperates

•coreprinciplesandprocedures

•keypersonalinsuranceproducts.

FITalsoincludesfullmembershipoftheCIIprovidingarangeofbenefitswhichcanassisthiminstudyingforFITandprovideessentialsupportinhisworkinglife.

OnpassingFIT,Stephenreceivesarecordofachievementandacompletioncertificate,indicatinghehascompletedtheAwardfortheFoundationInsuranceTest.HiscreditswillalsocounttowardsstudyfortheCertificateinInsuranceshouldhewishtocontinuehisstudies,developinggreatertechnicalknowledge.

FoundationInsuranceTest–6credits

LeilaisawardedtheCertificateinInsuranceuponcompletion.AsamemberoftheCIIandalsoaholderoftheIF4claimsunitsheisentitledtousethedesignation‘CertCII(Claims)’.ThecreditsobtainedforcompletingtheCertificatewillcounttowardsstudyforhigherlevelCIIqualificationsshouldshecontinueherstudies.

(IF1)Insurance,legalandregulatory

15credits

(IF4)Insuranceclaimshandlingprocess

15credits

(IF5)Motorinsuranceproducts

15credits

Example 3 – Certificate in Insurance

Leila,amotorclaimshandlerinacallcentre,entersandpassesthreeCertificateunits:thecompulsoryunit‘Insurance,legalandregulatory’andtheoptionalunits‘Insuranceclaimshandlingprocess’and‘Motorinsuranceproducts’.

Witheachunitworth15credits,Leilapassesthe40creditthresholdforcompletionoftheCertificate.

CertificateinInsurance(minimum40creditsrequired,unitIF1compulsory)

ChrisisawardedtheDiplomainInsuranceoncompletionandasamemberoftheCIIisentitledtousethedesignation‘DipCII’.HiscreditswillcounttowardsstudyfortheAdvancedDiplomashouldChriscontinuehisstudies.

Example 4 – Diploma in Insurance

Chris,anaccounthandlerinacommercialbrokerage,entersandpassesatDiplomalevelthecompulsoryunits,‘Insurancebusinessandfinance’,and‘Insurancelaw’.HethenpassesfurtherDiplomaunits,‘Insurancebrokingpractice’,‘Commercialpropertyandbusinessinterruption’and‘Liabilityinsurances’.

Thisamountstoatotalof120Diplomalevelcredits,meetingtherequirementsforpassingtheDiplomainInsurance.

(P92)Insurancebusinessandfinance

25credits

(P05)Insurancelaw

25credits

(P81)Insurancebrokingpractice

20credits

(P93)Commercialpropertyandbusinessinterruption

25credits

(P96)Liabilityinsurances

25credits

DiplomainInsurance(minimum120creditsrequired,unitsP05andP92compulsory)

JayisawardedtheAwardinLondonMarketInsurance.HeisalsoexemptfromunitIF1(thecompulsoryunitfortheCertificateinInsurance)soshouldhewishtofurtherhisstudiestocompletetheCertificate,hecandosobysittingoneotherCertificateunitofchoicetogainthenecessarycredits.IfhecompletestheCertificateandjoinsasamemberoftheCII,hewillbeentitledtousethedesignationCertCII(LondonMarket).

Example 2 – Award in London Market Insurance

JayhasjuststartedworkingforaLloyd’ssyndicateasatechnicalassistant.Hedealswithunderwriters,brokersandcoverholderssoneedsabroadunderstandingoftheLondonmarket,aswellasamoredetailedunderstandingoftechnicalissues.

Hesits‘Londonmarketinsuranceessentials’togaintheessentialgrounding,followedby‘Londonmarketinsuranceprinciplesandpractices’tobroadenhisknowledgeandgainmoredetailedtechnicalknowledge.

(LM1)Londonmarketinsuranceessentials

10credits

(LM2)Londonmarketinsuranceprinciplesandpractices

15credits

AwardinLondonMarketInsurance–25credits

1110

exam

ples

How does the framework work in practice?

Example 5 – Advanced Diploma in Insurance

JosieworksforaLloyd’ssyndicateasapropertyunderwritingassistantandhasaspirationsofbecomingapropertyunderwriter.Tothisend,shenowwantstostudyfortheAdvancedDiploma.

ShehasalreadycompletedtheAwardinLondonMarketInsuranceandtheDiplomainInsurance,passingtheDiplomaunits‘Insurancebusinessandfinance’,‘Insurancelaw’and‘Commercialpropertyandbusinessinterruption’,andtheAdvancedDiplomaunit‘Advancedunderwriting’.TheAwardinLondonMarketInsuranceprovides25credits,theDiplomaunitsprovideatotalof75creditsandtheAdvancedDiplomaunit30,amountingto130creditsinall.

InordertocompletetheAdvancedDiploma,Josierequiresanother160credits(withatleast100oftheseatDiplomaleveloraboveand60tocomefromfurtherAdvancedDiplomaunits).SheentersandpassestheAdvancedDiplomaunits‘Economicsandbusiness’,‘Riskmanagement’,‘Advancedclaims’,and‘Insurancecorporatemanagement’aswellasfurtherDiplomaunits‘Commercialinsurancecontractwording’and‘Reinsurance’.TheAdvancedDiplomaunitsareworth30creditseach,andtheDiplomaunitsareworth50furthercredits,givingatotalof170andamountingto300creditsinall.Josiemeetsthe290creditthresholdforAdvancedDiploma,includingthespecifiedcombinationofcredits.

(LM1)Londonmarketinsuranceessentials

10credits

(LM2)Londonmarketinsuranceprinciplesandpractices

15credits

(P92)Insurancebusinessandfinance

25credits

(P05)Insurancelaw

25credits

(P93)Commercialpropertyandbusinessinterruption

25credits

(960)Advancedunderwriting

30credits

DiplomainInsurance(minimum120creditsrequired,unitsP05andP92compulsory)

JosieisawardedtheAdvancedDiplomainInsuranceoncompletionand,asamemberoftheCII,sheisentitledtousethedesignation‘ACII’.Shecanalsoapplyfor‘CharteredInsurer’statusandhastheoptiontocontinueherstudiestowardsFellowshipifshewishes.

(530)Economicsandbusiness

30credits

(655)Riskmanagement

30credits

(820)Advancedclaims

30credits

(990)Insurancecorporatemanagement

30credits

(P21)Commercialinsurancecontractwording

20credits

(P97)Reinsurance

30credits

AdvancedDiplomainInsurance(minimum290creditsrequired,unitsP05andP92compulsory)

Forher‘majorachievement’,Annadecidestoobtainanadditionalprofessionalqualification:theCII/CassBusinessSchoolMScinInsuranceandRiskManagement.ThroughtheMScAnnaexploresthegrowingrelationshipbetweeninsurance,riskmanagementandfinancialservicesdevelopinghertechnicalunderstanding.

AsaholderoftheAdvancedDiploma,Annacantakeafast-trackroutetocompletionoftheMScviaexemptionsfromfourofthecompulsoryeightcoremodules.Shemusttakefourcoremodulesandselectthreeelectivemodulesaswellascompletingadissertation(orbusinessresearchproject).

Asapart-timestudentshecompletesthisin20months,ratherthanthetwoyearsitwilltypicallytakepart-timenon-AdvancedDiplomaholders.

AnnacompletesherMScandfulfilsalltheFellowshiprequirements.SheisawardedtheFellowshiponcompletionand,asamemberoftheCII,isentitledtousethedesignation‘FCII’.Sheisalsoentitledtousethedesignation‘MSc’.

Continuingprofessionaldevelopment(CPD)

Businessethicsprogramme(BEP)

Majorachievement

Statementofpersonaldevelopment(SPD)

Submissionofthreeyears’CPDrecords

Completingadistancelearningcourseprovidingaframeworkfortheethicalandmoralissuesthatshefacesintheworkplace

Undertakingoneofthefollowing:aninsurance-relateddissertation;awork-basedprojectreport;afurtheracademicorprofessionalqualification;oraportfolioofpublishedworks

ThesubmissionofastatementsummarisingthelearninganddevelopmentshehasgainedthroughtheFellowshipprogrammeandhowherfutureprospectswillbehelpedthroughherachievement

Example 6 – Fellowship (including the MSc in Insurance and Risk Management)

Annaworksasaregionalunderwritingmanagerwithinalargecommercialinsurer.Shejoinedfromuniversityontoagraduatetrainingprogrammeand,aspartofhertraining,completedtheAdvancedDiplomainInsurance.AsamemberoftheCIIthisallowedhertoattainthedesignation‘ACII’.

Uponcompletingfiveyears’workexperience,sheappliedforandwasawarded‘CharteredInsurer’status.Annaiskeentocontinuetoadvancehercareer.Sheseesongoingstructuredprofessionaldevelopmentasessentialtothefulfilmentofherambitions.

AnnadecidestoenrolontheFellowshipprogramme.

Thisinvolveshermeetinganumberofrequirementsrelatedtoadvancedprofessionaldevelopment:

Inrecognitionoftheenormousdiversitywithintheinsurancemarket,thequalificationsframeworkhasbeendesignedtobeasflexibleaspossible,allowingcandidatesfromacrosstheindustrytochoosearoutethatsatisfiestheirneedsandpreferences.

Toprovideaflavourofhowtheframeworkworksinpractice,oppositeandontheprecedingpageareafewexamplesofhowqualificationscanbeobtainedfordifferenttypesofroleswithintheindustry.

Ascanbeseen,therequirementsandaspirationsofindividualsfromallsectorsandatalllevelscanbeaccommodated.

12

Forfurtherinformationonanyofthecoursesorqualificationsmentionedinthisbrochure,includingdetailsonhowtopurchase,visitwww.cii.co.ukorcontactCustomerService.

2014‘Informationforcandidates’brochures:

•FoundationInsuranceTest–Ref:ICI001(11/13)

•AwardinLondonMarketInsurance–Ref:ALM001(11/13)

•Certificate/Diploma/AdvancedDiplomainInsurance–Ref:ICI005(11/13)

•PrinciplesofTakaful–Ref:TAK001(11/13)

•Fellowship–Ref:CMISC005(11/13)

•MScinInsuranceandRiskManagement–Ref:IMF001(11/13)in

form

atio

n Further information

fram

ewor

k CII insurance qualifications framework

“Professionalism is central to our business – we are an enthusiastic signatory to the Aldermanbury Declaration and are proud to have achieved corporate Chartered Insurers status. Knowledge and technical capability are building blocks of our success, and CII qualifications, from the Certificate through to Fellowship, are a key element of our skills development programme for both technical and non-technical roles.

We encourage and fund study for CII examinations because the resulting qualifications send out such a powerful message to clients and business partners. They inspire consumer and regulatory confidence whilst enhancing technical knowledge and career development for the individual. We provide comprehensive learning and revision support including face-to-face training courses, interactive on-line study and continuous assessment enrolment, and pay for CII membership for our staff where appropriate, again promoting the importance of professionalism in all we do.

Jo SmithHead of Technical Training Zurich Insurance plc ”

CII qualifications are an incredibly important part of the Towergate Business School – the qualification structure allows people to study relevant subjects at the right level and enables us to promote career development to support the business. Our technical insurance roles at Towergate require an appropriate CII qualification and all our people have an active CPD programme. Our competency framework maps CII qualifications to roles and is integral to the development requirements of all employees. We are hugely proud to be Chartered Insurance Brokers and Chartered Insurers, which evidence our commitment to employee development and the provision of excellent customer service.

Fiona AndrewsPartner & Group Head of Organisational DevelopmentTowergate Insurance

Key: unit code: ( ) unit credit rating: X credits

* To satisfy the Diploma and Advanced Diploma compulsory unit requirements you can either pass units P92 and P05 or alternatively 530 and P05

** To satisfy the Certificate compulsory unit requirements you can either pass unit IF1 or alternatively the Award in London Market Insurance (achieved by completing units LM1 and LM2)

1 (993) This unit will be assessed by coursework – available for enrolment May 2014

2 (655) This unit will be examined for the last time in April 2014

3 (992) This unit will be assessed by coursework – available for enrolment February 2014

4 (P66) This unit will be examined for the first time in April 2014, with study material becoming available in January 2014

5 (P67) This unit will be examined for the first time in October 2014, with study material becoming available in June 2014

6 As a pilot for 2014, P92 is being offered with an additional alternative form of assessment – titled M92. Available for enrolment March 2014.

(530) Economics and business

(590) Principles of Takaful

(991) London market insurance specialisation

(945) Marketing insurance products and services

(655) Risk management2

(820) Advanced claims(930) Advanced insurance broking

(990) Insurance corporate management

(960) Advanced underwriting

(FIT) Foundation Insurance Test

Award for the Foundation Insurance Test

6 credits

(IF9) Customer service in insurance

Certificate in Insurance (Designations: Cert CII/Cert CII (Claims)/Cert CII (London Market)/ Cert CII (Customer Service)/Cert CII (Health and Protection))

(IF1) Insurance, legal and regulatory

COMPULSORY UNIT**

(IF3) Insurance underwriting process

(IF5) Motor insurance products

(IF8) Packaged commercial insurances

(IF6) Household insurance products

(IF2) General insurance business

(IF4) Insurance claims handling process

(IF7) Healthcare insurance products

(LM2) London market insurance principles and practices

(LM1) London market insurance essentials

(992) Risk management in insurance3

NEW

(993) Advances in strategic risk management in insurance1

NEW

(P61) Life, critical illness and disability underwriting

(P91) Aviation and space insurance

(P97) Reinsurance

Diploma in Insurance (Designations: Dip CII, Dip CII (Claims))

(P96) Liability insurances

(P63) Long term insurance business

(P64) Private medical insurance practice

(P05) Insurance law

COMPULSORY UNIT*

(P21) Commercial insurance contract wording

(P81) Insurance broking practice

(P85) Claims practice (P86) Personal insurances

(P80) Underwriting practice

unit credit rating

30 credits

50 credits

15 credits

10 credits

30 credits

25 credits

20 credits

(P94) Motor insurance(P93) Commercial property and business interruption

(P92 /M926) Insurance business and finance

COMPULSORY UNIT*

(P98) Marine hull and associated liabilities

(P62) Life, critical illness and disability claims

(P90) Cargo and goods in transit insurances

(P67) Fundamentals of risk management5

NEW

(P66) Delegated authority4

NEW

Advanced Diploma in Insurance (Designation: ACII)

Fellowship (Designation: FCII) MSc in Insurance and Risk Management

Ref: CII – IOB001 (11/13)C13J_8241

CII insurance qualifications framework2014 Overview brochure

Enhancing professionalism

across the insurance

market

© The Chartered Insurance Institute 2013

CHARTERED INSURER, CHARTERED INSURANCE BROKER, CHARTERED INSURANCE PRACTITIONER, FCII, ACII, Dip CII and Cert CII are registered collective marks and THE CHARTERED INSURANCE INSTITUTE, CII and the CII logo are registered trade marks of The Chartered Insurance Institute.

A CENTURY OF PROFESSIONALISM

www.cii.co.uk

Support your studies and career aspirations through membership of the CII

As a member you will enjoy the following exclusive benefits and ongoing career support:

• Current market information through access to a comprehensive online library of insurance services publications, reports and documents

• Exam resources with access to an archive of exam guides for written exams and recommended reference materials

• Discounts on qualifications and learning materials – saving up to 22%

• Career support through local CPD events, training and networking opportunities (UK, Channel Islands and Isle of Man only)

• Market news and updates from our award-winning membership magazine, The Journal

• Professional designation upon completion of relevant qualifications, demonstrating your knowledge and technical capability

• Continuing Professional Development (CPD) scheme to keep your knowledge current and compliant

• NEW affinity benefits scheme providing discounts on a range of goods and services from various suppliers and retailers.

For more information and to join, visit:

www.cii.co.uk/joinOr call +44 (0)20 8989 8464

*UK tax-payers can claim income tax relief on membership fees.

Belonging to the CII has made a real difference to my development as an insurance professional. It helped my studies and supports me in my career, providing the tools that I need to keep up to date with developments.

Michael Muzio ACIIChartered InsurerEnterprise Director, Towergate

Membership from £6 a month*The Chartered Insurance Institute 42–48 High Road, South Woodford, London E18 2JPtel: +44 (0)20 8989 8464 fax: +44 (0)20 8530 3052 email: customer.serv@cii.co.uk website: www.cii.co.uk

@CIIGroup Chartered Insurance Institute