Charu Gupta 970-444-5559 Atlanta, GA 30041 charu.mcm1@gmail.com

PROFESSIONAL SUMMARY

Analytical and detail oriented System/ Business Analyst leveraging 6 years of strong experience in Information Technology with comprehensive knowledge of Business Analysis and Software Development Life Cycle Methodologies like Agile and Waterfall.

Extensive experience in gathering Business Requirements, Evaluating Data Sources, Preparing Requirement Analysis documents, Testing the application, coordinating User Acceptance Testing and End User Training.

Proficient in analysing and documenting Business Requirements (BRDs), System Requirement Specifications (SRS), Functional Requirement Specifications (FRS) and Supplementary Specifications (Non-Functional Requirements).

Led Joint Application Design (JAD) sessions, user workshops, interviews, conference calls and white board sessions for requirements gathering.

Facilitated daily Stand ups/ Sprints to keep executive staff and the team members apprised of Project goals, status and issues.

Identified requirements with standard analysis techniques such as data flow modelling, workflow analysis, and functional decomposition analysis.

Actively engaged in Gap Analysis, Feasibility analysis, Data Analysis, Risk Analysis, Business Process Improvement and System Integration

Extensive experience in leading the project by identifying project risks and opportunities for improving processes to meet the Project deadlines.

Experience in facilitating user group meetings and organizing workshops with Stakeholders, Subject Matter Experts and Product Owner using Web Ex and Join me.

Proficient in developing Release Notes, Process flows (Current- AS-IS and Future- TO BE), Screen Mock-ups, Use Case Diagrams, Analysis Model, Design Model, Behavioural Diagrams(Sequence diagrams, Collaboration diagrams, Activity Diagrams) and Class Diagrams based on Unified Modelling Language.

Experience in coordinating and working with offshore and onshore teams. Expertise in preparing Test Scripts and Testing the web based applications using tools like, HP Quality

Center (Application Lifecycle Management). Proficient in various types of testing, such as Smoke, Functional, Integration, Backend, Black box,

Systems, End to End, Regression and User Acceptance (UAT) Coordinated User Acceptance Testing, prepared Training Manuals and provided Training to users at the

client site. Good knowledge of SQL Server. Experience with Data-driven testing and writing SQL queries for data

manipulations. Excellent analytical and problem solving skills with ability to understand and analyse complex issues

and problems. Well versed with a broad range of technologies, including business process tools such as MS Project,

Excel, PowerPoint, Visio, TFS and SharePoint. Excellence in developing strong relationships with the client and anticipating their needs. Highly motivated, organized and results oriented with excellent interpersonal, communication and

presentation skills with the capability of adapting to new and fast changing technologies.

EDUCATION

MBA in Finance & MarketingUniversity Business School- Panjab University, Chandigarh, India

B.Sc. In Computer ApplicationsMCM-DAV-Panjab University, Chandigarh, India

SCRUM Fundamentals CertifiedSCRUMstudy - Powered by VMEdu

Six Sigma Yellow Belt6sigmastudy – Powered by VMEdu

JAIIB & CAIIB CertificationsIndian Institute of Banking & Finance, India

TECHNICAL SKILLS

Methodologies Rational Unified Process (RUP), Waterfall, Agile, RAD, Spiral and JADModelling Language Unified Modelling language (UML)QA Standards Six SigmaCase Tools MS Visio, Axure, Enterprise Architect, Star UML, HP ALMTesting Tools HP Quality Center/ HP ALMDatabases SQL Server 2012, MS Access

ToolsMicrosoft Suite (MS Project, MS Word, MS Excel, MS PowerPoint, and MS Visio), Share point, Service Now, Team Foundation Server (TFS), TAS

Platforms Windows (2008), .Net, Mainframe Z/OSReporting Tools MS Excel & MS Access

PROFESSIONAL WORK EXPERIENCE

GTS Inc. Mar 2015 – Till DateClient: PCC Technology GroupIT System Analyst PCC Technology Group Inc. is a subsidiary of GCR Inc. It is a leading provider of business domain expertise and information technology solutions. PCC develops and implements technology solutions for state and local governments, and the energy and education sectors.

State Land Office, New MexicoProject: Land Information Management System (LIMS): The Project is to migrate the procedures and processes of maintaining land ownership, leasing and Billing information from Main Frame to a .NET Application.

Responsibilities Conducted meetings, web-Conferences and JAD sessions with stakeholders, end users and Subject

Matter Experts Facilitated Business requirements gathering sessions with the Business Users via workshops,

conference calls and in person interviews to capture Business requirements

Monitored the progress of the system development by preparing status reports, charting out schedules, allocating and managing technical and human resources using MS Excel and MS Project

Participated in daily scrum meetings to effectively communicate the progress and road blocks in order to deal with the constantly changing requirements and upgrade these changes in the process flow

Documented Meeting minutes, Business Requirements, user stories, Use cases, Business Rules and Lexicon

Documented requirements and transformed them into functional and technical requirement specifications

Collaborated with cross functional teams and vendors to create a quality root cause analysis to minimize repeat failures

Worked closely with the client, Solution Architect, Project manager, Application Development Manager, Developers and the Testing team

Studied current business processes, future business flows and identified gaps in order to provide the integrated business flows to meet the business needs of the company.

Coordinated with Stakeholders to bring consensus on requirements that will be translated into IT solution

Created Use Case specifications, Business Flow diagrams, Sequence diagrams and Activity diagram using MS Visio

Worked with the Project team in reviewing requirements using Use Case Diagrams and Activity Diagrams

Developed and implemented SharePoint Plan for organization wide collaborative document sharing Entered and Updated issues in Ticketing Administration System (TAS) and Issue Tracker (SharePoint

site) and assigned them to the respective teams Submitted various change requests to change management Team Used Share Point for collaboration and document sharing with the development team Reviewed Daily Defect status and progress meeting reports with the QA team Carried out defect tracking by identifying and documenting all issues, functionality gaps and new

functionality needs Conducted Risk Analysis and developed Risk Mitigation Plans to accommodate project risk and quality

risk. Involved in monitoring process flows and created Business Process Verification Plans, conducted and

wrote user Test Scripts for UAT Phase. Carried out version control management with the help of TFS tool. Analysed and provided suggestions for the communication, escalation, and resolution of issues. Prepared Training Manuals and provided End user Training at the Client location

Environment: MS Office, MS Project, MS Visio, MS Outlook, SQL, HP Quality Center, SharePoint, TAS, TFS

GCR Inc.Project: Airport Business Revenue Manager (ABRM): The Project to build a .NET Application to manage agreements and leases, property and space, airport activity statistics, accounts receivable and revenue billings.Responsibilities

Gathered requirements from Subject Matter Experts (SMEs) like business users and stakeholders through Joint Requirement Planning Sessions and interviews to understand needs of enhanced system.

Performed research to assist in development of project scope, define requirements, and propose changes.

Used Agile Scrum methodology, following sprint/stand-up sessions and wrote user stories, analysed the Iteration Burn Down charts and reviewed defects.

Conducted meetings, documented action items and minutes, and presented summarizations to the peers and communicated with clients regarding issues and relayed resolutions.

Created page mock-ups to be reviewed by clients to elicit additional feedback and usability requirements

Managed own work to deliver according to project schedules and took accountability for delivery Used MS Project to manage schedules, deadlines and resources on the project.  Managed the Product Backlog and worked closely with the product owner. Worked in SharePoint for storage, retrieval, searching, archiving, tracking, management, and reporting

of documents and records. Performed Gap Analysis, Feasibility analysis, Data Analysis, Risk Analysis, Business Process

Improvement and System Integration. Wrote Use Cases and developed various models like Use Case Diagrams, Activity Diagrams and

Sequence Diagrams. Maintained a structured approach in organizing requirements to ensure that critical business rules and

requirements are met.Environment: MS Office, MS Project, MS Visio, MS Outlook, SQL, HP Quality Center, SharePoint, TAS, TFS

Department of Transportation, North CarolinaProject: Right of Way Management System: The Project is to build a .NET application to allow NC DOT to enter and track acquisition of property required for road constructions, the ability to create contracts, track work progress, process contractor invoices and also to manage, lease and sell DOT owned property. Responsibilities

Functioned as a liaison between various business users and the technical team throughout the project lifecycle. 

Involved in maintaining the Requirement Traceability Matrix (RTM). Participated in test cases reviews to make sure that all the requirements have been covered and

accurately tested. Created mock-up screens using Axure tool. Added Incidents in Service Now and assigned them to the respective groups. Participated in the bug review meetings and updated requirements document as per business user

feedback through change control procedure. Developed test plans and test scripts for conducting User Acceptance Testing.  Assisted in development of training materials for new projects and process improvement. Trained the users during End User Training

Environment: MS Office, MS Project, MS Visio, SQL, HP Quality Center, Agile Scrum, Java, ServiceNow, SharePoint, Axure Pro

Mahindra & Mahindra Financial Services Limited, India July 2010 – Jan 2014 Business AnalystMMFSL is a non-banking finance company. It empowers ambitious individuals with personalised finance for a wide range of vehicles, home development requirements and many other diverse endeavours.Responsibilities

Conducted meetings, interviews and JAD sessions with SMEs, business users and stakeholders to understand their business process and elicit requirements.

Created Business Requirement Document, analysed the business requirements to understand the business needs and produced Functional Requirement Document.

Performed Gap analysis of existing processes by developing AS-IS and TO-BE process flows and proposed solutions for improvement.

Designed UI mock ups and wireframes using Axure and validated designs with business users. Used MS Project for status reporting and planning. Analysed the project charter and business case to ensure that the proposed solution met the business

requirements. Created Requirement Traceability Matrix to trace the requirements throughout the development

process. Created Use Case specifications, Business Flow diagrams, Sequence diagrams and Activity diagram

using MS Visio. Worked with the Project Manager to keep track of the status of project milestones and resource

planning. Created progress and completion reports, which were submitted to project management on a weekly

basis. Acted as a liaison between Business and Technical teams. Coordinated different teams onshore and offshore. Participated in design review to ensure the integration of all requirements. Fixed bugs and implemented enhancements within tight deadlines. Created test plans with detailed test cases based on use cases and business rules. Involved in User Acceptance Test (UAT) for the final testing of the application in the deployment

environment. Responsible for both day-to-day and long-term maintenance and support.

Environment: MS Project, SharePoint, MS Office, MS Visio, MS Outlook, Quality Center, UML, Rational Unified Process (RUP)

Awards and Recognition Gold medallist (1st Rank) in MBA in Finance & Marketing at Panjab University, India.

Awarded “Employee of the month” at Regional Office, Chandigarh by senior management for meeting and exceeding the key result areas at MMFSL.

Recognized and recommended by University Professors and was offered to do live projects with renowned companies like Reliance Communications, Kotak Securities, Pantaloon and IDFC.