Chapter 5 Skills Behaviours and Competencies

8/2/2019 Chapter 5 Skills Behaviours and Competencies

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Chapter 5



What are competencies?What are competencies?

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Knowledge, Skills and Abilities( KSA)Success Factors.

Performance Factors.Personal attributes or underliningcharacteristics, which combined

with technical or professional skills,enable the delivery of a role/job orposting. Competencies state theexpected areas and levels of performance, tell us what is valued



A person’s performance must meetspecific criteria before he or she canbe called competent. A competenthealth-care provider needs tosuccessfully perform the followingwhile doing a job:carry out activities within an

occupation or function;work consistently to agreed standards

of care;transfer skills to a range of situations

within the occupational area (20). 3



WHAT IS COMPETENCY?WHAT IS COMPETENCY?

Once the job requirements havebeen clarified (and competenciesprovide a framework for doing

this).Competencies are not "fixed"–theycan usually be developed with

effort and support (though someare harder to develop than others).Employees and their managerstogether can identify whichcompetencies would be most 4



Determining performanceDetermining performancefactors for Jobfactors for Job

It is an Assessment of the skillsand observable abilities that hasbeen developed through practice.

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Determining performanceDetermining performancefactors to be assessed.factors to be assessed.No of Job families.Relevance to the nature of job.Impact on Job success.Relevance to organization mission andManagement direction.

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Some examples of competenciesrequired by the employees are: -

Adaptability

CommitmentCreativityMotivation

ForesightLeadershipIndependence

Emotional StabilityAnalytical Reasoning andCommunication Skills.

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KSAs Required to PlayKSAs Req uired to PlayGolf Golf

Knowledge of the proper gripKnowledge of the proper

stanceKnowledge of which clubs to

select

General hand-arm dexterityGeneral locomotor skills--

walking, twisting, swinging8



ExerciseExerciseDifferent teachers/lecturers havedifferent kinds of competencies. Someteachers have good communicationskills, some of them have excellentpresentation skills, some of them haveexpert knowledge in their area of specialization through their long terms

of service in some organization andsome of them have the competenciesto understand their students and theirsocial, emotional, and intellectual

needs 9



List down some of thecompetencies of ateacher/leader that hasinspired you the most?



Skill: - A person's ability to do somethingwell. For example, is great at usingMicrosoft Word.Knowledge: - Information that a personuses in a particular area. For example,this might differentiate the outstandingwaiter or waitress who speaks manylanguages from his or her averagecounterpart in a restaurant with an

international clientele.Abilities - A person's view of him orherself, identity, personality and worth.

For example, seeing oneself as a leader, 11



Competencies – There are TwoCompetencies – There are TwoTypesTypes

Core Competencies are based onthe organization’s mandate, keyvalues, and goals. They describe

those behaviors that arenecessary for successfulperformance in all jobsthroughout the agency. In otherwords, these core competenciesare necessary for the agency tomeet its strategic goals andpriorities. They are found in 12



The core competencies for all rolesare:

Building RelationshipsDeveloping OthersIntegrityListening, Understanding and

RespondingAdvocacyQuality of Service

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Job-Specific Competencies Job-Specific CompetenciesRefer to the key interpersonal andpersonal skills and abilities that arenecessary to specific types of jobs.within the agencies. The job specificbehavioural competencies are:

Professional Excellence Flexibility Information Gathering and Analysis Opportunity Seeking Self-Control Strategic Thinking Team Leadership

Teamwork 14



HR Manager IICommunication (core) -

4Decision-making (core) -

3Conflict resolution (core)-4Employee relations(functional) - 5Compensation(functional) - 2Hiring (functional) - 1

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HR Manager IIICommunication (core) -

4Decision-making (core)- 4Conflict resolution(core) - 5Employee relations(functional) - 5Compensation(functional) - 3Hiring (functional) - 1

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Chapter 5 Skills Behaviours and Competencies