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21.9.16 1 UNIVERSITY OF JYVÄSKYLÄ Nya vindar för vägledning- karriärvägledning, samordning av vägledning och e-vägledning 15 September 2016 – Mariehamn, Åland Jaana Kettunen, Finnish Institute for Educational Research, University of Jyväskylä, Finland IKT och vägledning Skills and competences of professionals UNIVERSITY OF JYVÄSKYLÄ Previous Research/ literature n The increasing use of information and communication technologies (ICT) in career-related activities is placing new demands on career practitioners and on the organizations (Bimrose & Barnes, 2010; Sampson, Osborn, Dikel, & Sampson, 2011) n Social media is fast becoming as much a necessity as an opportunity and competency to work in this new mode is an area of increasing importance.

Skills and competencies of professionals

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Page 1: Skills and competencies of professionals

21.9.16

1

UNIVERSITY OF JYVÄSKYLÄ

Nya vindar för vägledning- karriärvägledning, samordning av vägledning och e-vägledning

15 September 2016 – Mariehamn, Åland

Jaana Kettunen, Finnish Institute for Educational Research,

University of Jyväskylä, Finland

IKT och vägledningSkills and competences of professionals 

UNIVERSITY OF JYVÄSKYLÄ

Previous Research/ literature

n  The increasing use of information and communication technologies (ICT) in career-related activities is placing new demands on career practitioners and on the organizations (Bimrose & Barnes, 2010; Sampson, Osborn, Dikel, & Sampson, 2011)

n  Social media is fast becoming as much a necessity as an opportunity and competency to work in this new mode is an area of increasing importance.

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UNIVERSITY OF JYVÄSKYLÄ

Previous Research/ literature

n  Successful integration ICT in career services is not only dependent on the skills or technical facilities available, but also on practitioners' willingness to accept the changes that new technology may bring to service delivery (Kettunen, Vuorinen, Sampson, 2013).

n  In order to consider the usefulness and potential of existing and emerging technologies, it is essential that career practitioners be appropriately trained in this area (e.g. Bimrose, Hughes, & Barnes, 2011; Osborn, Dikel, & Sampson, 2011; Niles & Harris-Bowlsbey 2013)

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The term competency will be used to refer to a combination of the relevant attributes that underlie the aspects of successful professional performance. (Moore, Cheng, & Dainty, 2002).

Defining competency Defining competency

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Results

Kettunen, J., Sampson, J. P., Jr., & Vuorinen, R. (2015). Career Practitioners Conceptions of Competency for Social Media in Career Services

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DIMENSIONS OF VARIATION

CATEGORIES

Ability to use social media for

delivering information

Ability to use social media for

delivering career services

Ability to utilize social media for

collaborative career

exploration

Ability to utilize social media for

co-careering

Approach to social mediaFunction in career services

Online skills

Ethical reflectionsPersonal characteristics

Career practitioners’ conceptions of competency for social media in career services

Kettunen, Sampson & Vuorinen 2015.

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Approach to social media technology focused

Function in career services

means for delivering information

Online skills information literacy

Ethical reflections accuracy, validity

Personal characteristics motivated

“…and as there are so many social media

tools out there, so which would then be

just right…”

Category 1: Ability to use ICT for delivering information

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“You don´t feed facts, you ask questions.

So actually we should be very good at doing

social media.”

Category 2: Ability to use social media for delivering career services

Approach to social media

technology focused content focused

Function in career services

means for delivering information

medium for one-to-one communication

Online skills information literacy online writing

Ethical reflections

accuracy, validity privacy

Personal characteristics motivated patient

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“At its best, the students begin to reflect on their own views and so become producers

of information themselves..”

Category 3: Ability to utilize social media for collaborative career explorations

Approach to social media

technology focused

content focused

pedagogically focused

Function in career services

means for delivering information

medium for one-to-one communication

interactive working space

Online skills information literacy online writing

online discourse

Ethical reflections

accuracy, validity privacy confidentiality

Personal characteristics

motivated patient confident

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“When you go into social media you accept that it is

social media, and social media works

in social ways.”

Category 4: Ability to utilize social media

for co-careering Approach to social media

technology focused

content focused

pedagogically focused systemically focused

Function in career services

means for delivering information

medium for one-to-one communication

interactive working space

impetus for paradigm change and reform

Online skills information literacy online writing online

discourse online presence

Ethical reflections

accuracy, validity privacy confidentiality

trust, professional proficiency

Personal characteristics

motivated patient confident innovative

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UNIVERSITY OF JYVÄSKYLÄ

Kettunen, J., Sampson, J. P., Jr. Vuorinen, R. (2015). Career Practitioners Conceptions of Competency for Social Media in Career Services

Skills and competences of practitioners

UNIVERSITY OF JYVÄSKYLÄ

n  One central prerequisite for versatile and functional utilisation of ICT is a good understanding of how different career-related questions become relevant at different stages of an individual’s life and how technology may be best used in different guidance and counselling approaches.

n  If the goal is to facilitate career practitioners’ professional understanding of the opportunities provided by new technologies, it is important to assess and develop practitioners’ beliefs about technology and career services as a whole as well as hone their practical skills regarding these technologies.

Discussion

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Tack, kiitos, thank you!

For further information, please contact: Ms. Jaana Kettunen Finnish Institute for Educational Research University of Jyväskylä Tel. + 358 40 805 4255 E-mail: [email protected] https://ktl.jyu.fi/en/staff/kettunen-jaana