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Chapter 12The Counseling
Interview
© 2009 The McGraw-Hill Companies, Inc. All rights reserved.
Chapter Summary
Preparing for the Counseling Interview Structuring the Interview Conducting the Interview Summary
© 2009 The McGraw-Hill Companies, Inc. All rights reserved.
Preparing for the Counseling Interview
Analyzing Self Know yourself before trying to help others know
themselves. Good problem solvers may be poor counselors. Do not stray beyond your level of expertise.
© 2009 The McGraw-Hill Companies, Inc. All rights reserved.
Preparing for the Counseling Interview
Analyzing the Interviewee Be informed but keep an open mind. Be aware of past, present, and future events. Be prepared for rejections of offers to counsel. Listen rather than talk.
© 2009 The McGraw-Hill Companies, Inc. All rights reserved.
Preparing for the Counseling Interview
Selecting an Interviewing Approach Directive Approach Nondirective Approach Combination of Approaches
© 2009 The McGraw-Hill Companies, Inc. All rights reserved.
Preparing for the Counseling Interview
Selecting the Setting Do not underestimate the importance of location
and seating. A round table is a traditional arrangement for
problem solving.
© 2009 The McGraw-Hill Companies, Inc. All rights reserved.
Structuring the Interview
The Opening Initial Comments and Reactions
Want to help and show it. Be tactful but not indifferent.
Rapport and Orientation Accept seemingly irrelevant opening comments. If you are uncomfortable, the interviewee will be
uncomfortable.
© 2009 The McGraw-Hill Companies, Inc. All rights reserved.
Structuring the Interview
The Opening Encouraging Self-Disclosure
Self-disclosure varies from person to person. Work Within a Known Time Frame
© 2009 The McGraw-Hill Companies, Inc. All rights reserved.
Structuring the Interview
The Body of the Interview Feelings play central roles in counseling
interviews. Counseling interviews rarely progress in an
orderly manner. Enable the interviewee to relate the problem.
© 2009 The McGraw-Hill Companies, Inc. All rights reserved.
Structuring the Interview
© 2009 The McGraw-Hill Companies, Inc. All rights reserved.
Structuring the Interview
Closing the Interview Involve the interviewee as an active participant in
the closing. Decide which leave-taking means is most
appropriate. Be sincere and honest in the ways you close
interviews.
© 2009 The McGraw-Hill Companies, Inc. All rights reserved.
Structuring the Interview
Evaluating the Interview Review all you did and did not do and accomplish. How prepared were you for this interaction? Which skills need more work? Preparation,
structuring, interviewing, or counseling?
© 2009 The McGraw-Hill Companies, Inc. All rights reserved.
STRUCTURING THE INTERVIEW
The Telephone Interview Advantages
Inexpensive Convenient Preserves Anonymity Gives Sense of Control
Disadvantages Possible Inconvenient Time Distractions
© 2009 The McGraw-Hill Companies, Inc. All rights reserved.
Conducting the Interview
Listening Focus on the interviewee and the interviewee’s
problem. Do not interrupt or take over the conversation.
© 2009 The McGraw-Hill Companies, Inc. All rights reserved.
Conducting the Interview
Observing Look for nonverbal signals but interpret them
cautiously. If you are taking notes, explain why. Note that deceptive answers may be lengthier,
more hesitant, and characterized by long pauses.
© 2009 The McGraw-Hill Companies, Inc. All rights reserved.
Conducting the Interview
Questioning Do not ask too many questions. Keep your questions open-ended. Phrase all questions with care.
© 2009 The McGraw-Hill Companies, Inc. All rights reserved.
Conducting the Interview
Responding and Informing Client-Centered Approach: Focuses the interview on the
interviewee. Highly Nondirective Reactions and Responses: Give
control to the interviewee. Nondirective Reactions and Responses: Inform and
encourage. Directive Reactions and Responses: Advise and
evaluate but do not dictate. Highly Directive Reactions and Responses: Dictate
strong advice and actions.
© 2009 The McGraw-Hill Companies, Inc. All rights reserved.
Conducting the Interview
Responding and Informing: Tips Responses are more nonverbal than verbal. Silence has its limits. Use questions that force the interviewee to formulate
answers and solutions. Use questions to determine what a person is not saying. A thoughtless comment or two can damage a relationship. Exhaust all less directive means before dictating action.
© 2009 The McGraw-Hill Companies, Inc. All rights reserved.
Conducting the Interview
© 2009 The McGraw-Hill Companies, Inc. All rights reserved.
Summary
You take part in a counseling interview whenever you try to help a person gain insights into a problem.
Preparation helps to determine how to listen, question, inform, explain, respond, and relate to each interviewee.
Many suggestions but few rules apply to counseling interviews.
