Chapter 1: Is a career in health professions right for you? · Leadership Skills Leadership is defined as ability to lead, inspire, or influence others toward a common goal No solid

Copyright © 2016 F.A. Davis Company

Today’s Health Professions

Bell Work

Who do you trust? Why?

Is it a struggle sometimes to trust others?

Why is trust so important within the healthcare

setting?

(Copy the new standard number 3 in your notes.)

Video “Building Trust in Teams”-Simon Sinek

https://www.youtube.com/watch?v=dQ2vzFKOD5w

https://www.youtube.com/watch?v=dQ2vzFKOD5w



Medical Therapeutics Standards

(3) Differentiate between the common members

of the patient care team summarizing the

individual roles and the interrelatedness of the

team members as it relates to quality patient care.

(4) Evaluate factors that contribute to effective

communication and explain how these factors

contribute to the development of quality patient

care.



Learning Objectives

Day 1

Define the characteristics of high performing

healthcare teams

Explain the importance of interpersonal skills

Day 2

Explore aspects of effective leadership

Discuss the ramifications of team obstacles



High Performing Health Care Teams

Refers to teams that meet goals and use resources effectively and efficiently

Characteristics include:

Team structure

Purpose and goal

Psychological, personal, and professional characteristics of the team members

Communication

Accountability

High level interpersonal skills

(We will discuss each one of these in depth)



Team Structure

Considerations of structure of health care teams Size

Depends on patient needs

Should be large enough to encompass those needed but small enough to function as a team

Typical size of effective teams is 6-10 members

Shared leadership Produces holistic approach to care

Should be addressed early in the team formation

Typically has primary care provider as team leader with others sharing in patient care



DEFINE “HOLISITIC”

What does it mean for the patient care team to

use the holistic approach?

Insert video??



Team Structure (cont'd)

Change in team members depending on patient needs Patient needs will change based on progression of disease,

illness, or condition

Who is an example of an team member that might change?

Some team members are permanent Some members may be a part of the team to ensure quality

enhancement programs

Who is an example of a permanent team member?

Other changes are based on employee turnover and retention



Purpose and Goal

Purpose and goal should be clearly defined to

ensure delineation and responsibility

Attributes such as specific and measureable

objectives should be defined

Need realistic perspectives that the patient can

achieve by following specific orders



Team Member Characteristics(Be able to list examples of each) Psychological characteristics

Personalities, motivations, self-awareness, and attitudes Relatively stable and change very little if any

Personal characteristics Gender, age, race, disabilities, etc.

Shape the individual and provide diversity to the team

Professional characteristics Education, training, experience, job satisfaction, status

of position in the team, etc.



Communication

Communication is vital to ensuring quality patient care

Communication structures to consider

Methods used such as routine vs as needed meetings

Feedback should be included and

Consider how the feedback will be delivered

Conflict resolution and problem-solving measures



Accountability

Refers to acceptance of individual and collective responsibility for team success

Members know and understand their roles and how to contribute to the team’s cohesiveness

Individual members have specific skill sets independent of one another, and are accountable to their professional disciplines; however, they remain supportive of the team’s decisions and actions to ensure quality care



High Level Interpersonal Skills(Write all of these down/Be able to describe each)

Effective communication skills

Self-awareness

Problem-solving skills

Ability to provide effective feedback

Time management skills

Conflict resolution skills

Negotiation skills

Ability to work in diverse groups

Ability to overcome obstacles

Leadership skills



Effective Communication Skills

Includes both verbal and nonverbal communication Ability to understand and discern between the two

Listening skills Hear the words and the cues such as nonverbal

communication associated with them

Dimensions of hearing Hearing the words

Processing the words

Responding to the words



Effective Communication Skills (cont'd)

Processing or evaluation requires nonverbal communication Over 50% of communication is nonverbal

Facial expressions, eye contact or avoidance, smiles, body movement, tone pitch and volume of voice, etc.

In health care, nonverbal communication may provide some cues to a patient’s condition Example: a patient saying he is not hurting while having a

grimace on his face

Provider may need to probe a little more to figure out what is going on



Self-Awareness

Refers to the concept of knowing and understanding your strengths and weaknesses

Knowing your preferences, motivations, and personality, and how they influence your judgment, decisions, and relationship with others

Helps to predict behavior

Increases awareness by practicing self-analysis

View self objectively



What about you? Write this down!

List FIVE of your own strengths and weaknesses?

Discuss with class:

How can your strengths be beneficial to them

team?

Explain how you might be able to improve upon

some of your weaknesses?



Problem-Solving Skills

Important attribute for working in health care teams

Solving problems correctly may reduce potential trouble (documentation, procedures, harm)

Analyze the problem

Solve the correct problem

Problem identification and analysis important for reaching group consensus



Effective Feedback

Provide individuals with details about the performance of a task

Can be positive or negative

Tips for providing feedback (know these) Keep the focus on the specific behavior and not the

individual person

Keep the feedback non-judgmental

Provide feedback in a timely manner

Present feedback in the most appropriate place



Time Management Skills

Important in health care due to ever changing nature of the environment

Medical care needs occur quickly

Time management skills help allocate time and resources to achieve the goal

Can also create a balance between career and personal life and reduce stress

Productivity levels are increased by effective time management skills

Team members can prioritize, delegate, and complete tasks in an effective and efficient manner



What does it mean to “prioritize”?

(3-5 minutes)

List how you might prioritize activities in a typical

school day.

List how you might prioritize activities within a

week at home and in school.



Conflict Resolution Skills

Ability to handle conflict is interchangeable

Skills can be applied to various settings due to the

fact that conflict is inevitable

Types of conflict

Personality clashes

Roles with responsibilities

Workloads and schedules



Conflict Resolution Skills (cont'd)

Conflict is not always negative

Positive conflict creates innovation, creativity, renewed energy, and change

The way conflict is handled predicts whether it is positive or negative

Factors that lead to conflict Miscommunication; limited resources; differences in attitudes

and values, and in goals and objectives

Strategy used depends on relationship and possible ramifications



Is conflict always negative?

What would be an example of a time conflict could

be used in a positive way?




Types of conflict resolution strategies Accommodation: used when relationship is more important than the

conflict You accommodate for other’s desires or opinions

Avoiding: used when relationship is more important than the conflict Hope the conflict goes away without intervention

Can only be used a number of times

Collaborating: most successful strategy Time consuming

Requires commitment from all involved




Types of strategies

Compromising: keeps relationship harmonious since both parties have a say Each party gives and takes

Creativity stifled since no new ideas emerge

Can create new conflicts since neither party ever wins

Competing: win-lose scenario One wins all while another loses all

Each strategy has advantages and disadvantages; no one works best for all scenarios



Negotiation Skills

Negotiation skills present a win-win situation

Begin with a shared interest

Back and forth negotiation until agreement occurs

Benefits may include

New job, pay raise, work promotion, scarce resources

Negotiation skills can be learned and practiced

One should determine the importance of objectives before beginning negotiation



Diverse Groups

Ability to work in diverse groups is important for

leaders

Allows for cultural and gender sensitivities

Benefits all patients

Holistic approach to health care

Recognize how to reduce tensions that may occur

due to group diversity



Activity



Day 2 Bell Work

Fill out the Positive Leadership worksheet.

We will discuss in class.

Simon Sinek on Leadership

https://www.youtube.com/watch?v=YNkOKV5xItI

(5 min)

https://www.youtube.com/watch?v=YNkOKV5xItI



Medical Therapeutics Standards

(3) Differentiate between the common members

of the patient care team summarizing the

individual roles and the interrelatedness of the

team members as it relates to quality patient care.

(4) Evaluate factors that contribute to effective

communication and explain how these factors

contribute to the development of quality patient

care.



Learning Objectives

Day 1

Define the characteristics of high performing

healthcare teams

Explain the importance of interpersonal skills

Day 2

Explore aspects of effective leadership within the

healthcare team

Discuss the ramifications of team obstacles



Leadership Skills

Leadership is defined as ability to lead, inspire, or influence others toward a common goal

No solid theory on what makes a good leader but some common characteristics Honesty

Resourcefulness

Confidence

Consistency

Commitment

Organized

Intuition

Open minded



Primary Types of Leaders

Transformational Visionary

Meet objectives by Setting goals

Clarifying expectations

Persuading to look beyond self interest

Empower others

Examples George Washington, Abraham Lincoln, Martin Luther

King, Jr., Nelson Mandela, and Steve Jobs



Primary Types of Leaders (cont'd)

Transactional leaders

Task oriented behaviors

Meet objectives by

Reward and punishment

Use people as resources

Focus on status quo rather than change

Examples

Charles de Gaulle, John F. Kennedy, Dwight

Eisenhower, and Ronald Reagan



Leadership SkillsTeam/Room leader must:

Organize/coordinate activities

Motivate to work

Assist with problem-solving

Monitor progress

Provide feedback on

effectiveness

(The team or professional leader

directs the input from various

team members. This could be

the lead tech, nursing director, or

call doctor.)

Professional leader must:

Respects others

Understands self

Displays confidence/willing to

take a stand

Communicates effectively

Shows initiative/willingness

Completes tasks

Shows optimism

Open-minded

Gives due credit



Dr. Louis Lucas-Interventional Radiologist.

It’s important to find small moments of humor.

#respondantsuperior

#heevenhasacape

#fearlessleader

#shinylead



What about “servant leadership”?



-COMMANDER

JOSEPH BLANTON

“I would never ask you to do

anything I would not do myself.”



Team Obstacles

Many obstacles may occur while working in teams

but some of the most common are

Lack of defined purpose or goal

Lack of trust

Lack of objectivity

Competition

Ethical dilemmas

Lack of resources or support



Types of Team Obstacles

Lack of defined purpose or goal Causes tension, frustration, lack of enthusiasm, and stagnation

Teams who do not move forward will generally move backward

Lack of trust Causes individuals to work as separate entities

Focus is on the individual goals rather than the group objectives

Creates lack of individual responsibility to achieve goal

Lack of objectivity Creates personal judgment and biases

Closed to new ideas

No respect for others



Types of Team Obstacles (cont'd)

Competition Should not occur in teams

Egos get in the way of progress

Ethical dilemmas Deep rooted opinions about patient care and procedures

clash

Lack of resources or support Team will fail if resources are not present, especially if

management is not available.

How important is leadership when it comes to team obstacles?



Group Activity

Discovering our personality style through TRUE COLORS.

*In your small group, pick someone to read (out loud to your

group) the brief description of the TRUE COLORS study and

activity.

*Read and following the instructions on your worksheet to get

your “score.”

*Once you know what your color is find your group’s color on

one of the back tables.

*Someone in your group read out loud the characteristics of

your color.



Group Activity Application….

In your group decide/write down your answers:

What qualities of your color would be considered

strengths and beneficial to the health care

setting?

What qualities of your color might present

obstacles or conflicts within the patient care

team?

What qualities of your color align with the idea of

servant leadership?



Individual Writing Exercise

“To go fast, go alone…To go far, go together.”-African

Proverb

Explain what this proverb means to you and how this

applies to the health care team.

“We judge the quality of a crew when the seas are rough!”

Explain what this ideas means to you and give an example

of this in healthcare, school, or family experiences.

Exit Ticket:

What are three characteristics of effective leadership?



Day 3 Bell Work

Think of someone who has had to “lead” you in

life (coach, teacher, boss, parent, etc).

Was the person easy to “follow” or did you find it

challenging to submit to their leadership?

Explain why this individual was an effective leader

or not based on your answer. (3-5 sentences)



Servant Leadership-Simon Sinek

https://www.youtube.com/watch?v=FnH_RAMXxPQ (15 min)

Fill in guided notes…

https://www.youtube.com/watch?v=FnH_RAMXxPQ



Individual Activity

Serving, Following, and Leading in Health Care

Directed Reading

Extended Learning Activity

The instructions are on the guided notes

worksheet.

Exit Ticket

Based on your own True Colors self-assessment,

what qualities do you possess that align with

servant leadership?



Done Early!!!

Click the tab of the following from the class

website:

Personality Type Exploration Exercise

Follow the instructions!

Documents

Chapter 1: Is a career in health professions right for you? · Leadership Skills Leadership is defined as ability to lead, inspire, or influence others toward a common goal No solid