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Virtual Leadership Summit Trust Based LeadershipHow to create and inspire trust in leadership
With Else Gammelgaard Madsen
Facilitated by…..
Else Gammelgaard Madsen TPC Country Manager Denmark
A Crisis in Leadership This year’s Edelman Trust Barometer results shine a
harsh light on today’s leaders. Only about one in five respondents trusts business leaders to tell the truth
Business leaders are trusted by less than 50 % in 16 of 26 markets
Source :2013 Edelman Trust Barometer
What is the definition of trust?
Which glasses are you wearing?
Which glasses are you wearing?
Which glasses are you wearing?
Which glasses are you wearing?
Source: Stephen M.R,Covey and Greg Link
3 beliefs about trust
1. A belief of being worthy of trust
2. A belief that most people can be trusted
3. A belief that extending trust is a better way to lead
5 Smart Trust Actions
Source: Stephen M.R,Covey and Greg Link
Where does trust start?
The 5 waves of trust
1. Self trust2. Relationship trust3. Organisational trust4. Market trust5. Societal trust
Self Trust
Do I trust myself?
Self Trust
Do I give to others a person they can trust?
The 4 Cores of Credibility
Integrity Make and keep commitments
to yourself.
Stand for something.
Be open.
Intent Motive
Agenda
Behavior
Capabilities - TasksTalentsAttitudesSkillsKnowledgeStyle
How do you increase capabilities? Run with your strengths.
Keep yourself relevant.
Know where you’re going.
Results Take responsibility.
Expect to win.
Finish strong.
CharacterDefinition Who you are
BehaviorsTalk StraightDemonstrate RespectCreate TransparencyRight WrongsShow Loyalty
Competence DefinitionYour strengths and the results you produce
BehaviorDeliver ResultsGet BetterConfront Reality Clarify ExpectationsPractice Accountability
Character and Competence Definition•Who you are•Your strengths and the results you produce
BehaviorsListen First Keep CommitmentsExtend Trust
Myths about trust
Trust is soft Trust is slow Trust is built solely on integrity. You either have trust or you dont Once lost, trust cannot be restored You can’t teach trust You establish trust one person at a time.
Reality
↓ Trust = ↓ Speed ↑ Cost
↑ Trust = ↑ Speed ↓ Cost
Low trust versus high trust
Trust-based Leade
Low trust versus high trust
Control-Based Management Trust Based Management Basic management perspective Employees are not expected to share the
organisation's goals and values , ie. to be trustworthy
Employees are expected to share the organisation's goals and values , ie. to be trustworthy
Monitoring and control Direct supervision and rules creates a downward spiral of declining mutual trust
Self-discipline is achieved informally through peer norms
Activity coordination Standardized coordination with limited interaction between hierarchical levels
Coordination by mutual adjustment of interaction across hierarchical levels
Response of deficiencies Error is the result of indifference that was answered by sanctions and more surveillance
Flaws is an accidental result of errors of judgment and an opportunity for learning
Conflict management Conflicts managed on a group basis through a process of negotiation
Conflicts are handled as problem solving as locally as possible
Source:Alan Fox's (1974) classic description of the difference between low trust versus high trust organisations
6 Ways Leaders Can Build Trust
1. Build positive relationships.
2. Stop competing.
3. Throw others a bone
4. Be balanced.
5. Track your commitments.
6. Accept blame and share credit
The value of extending trust
Companies that choose to extend trust to their employees become great places to work.
Most people respond well to trust and do not abuse it.
Trust changes……
Learning Exercise
1. Talk Straight2. Demonstrate Respect3. Create Transparency4. Right Wrongs5. Show Loyalty6. Deliver Results7. Get Better8. Confront Reality
9. Clarify Expectations10. Practice Accountability11. Listen First 12. Keep Commitments13. Extend Trust
Learning Check Out
What steps could you take to improve your character or competence or the character and competence of your team or organisation and increase the likelihood that people will extend trust to you?
Thank you for your time and interest
Virtual Leadership Summit
www.theperformancecoach.dk