CashInsight™ Bridge ConsoleA continuous performance monitoring and remote device management solution

The CashInsight Bridge Console helps monitor and manage your fl eet effi ciently and cost-effectively,

increasing operational availability and providing real time performance data that enables proactive

support and faster issue resolution. Utilising the Console within an existing in-house helpdesk or

call centre environment, you are able to: monitor the status of your device fl eet, view and act upon

diagnostic reports and deploy system updates/upgrades for all, or selected devices. CashInsight™ Bridge

A consolidated software suite of supporting tools

CashInsight is a complete financial services cash management

application suite. The suite supports and enables the operation

and servicing of cash handling devices, as well as tools for cash

optimisation and general bank branch staff planning. The suite

includes:

• CashInsight Assure, the benchmark in teller connectivity software.

• CashInsight Bridge, our remote device management solution.

• CashInsight Planner and Forecast, our range of business

optimisation solutions.

• CashInsight Inform, our cash handling data analysis tool.

The CashInsight solution portfolio provides real operational benefits

to end users, as well as IT and operations managers; while providing

key executive insight into the effectiveness of operations, allowing

financial institutions to maximise their return on investment in cash

handling solutions.

Advanced remote device management for improved operational performance – one solution in a suite of many

CashInsight Software and Services Portfolio

Maximising the value returned from your cash automation investment

Real-time impact

Total system management

Extensive operational view

Continuous investment validation

Comprehensive,easy-to-use teller

application software that enables

transactions via teller cashautomation equipment

CashInsight™Assure

Remote devicemonitoring andmanagementto optimiseequipment

availability andperformance

CashInsight™Bridge

Enables advancedstatistical analysis ofcash handling datato provide business

intelligence andaids informed

decision-making

CashInsight™Inform

Business intelligencesolution for optimisation

of workforce staffing,ensuring the rightpeople are in theright place at the

right time

CashInsight™Planner

Business intelligencesolution to optimisethe use of cash andreduce related costsacross the enterprise

CashInsight™Forecast

VALUE

Remote device management and performance monitoring

Availability of cash automation devices is of paramount importance to any financial institution that has deployed cash handling solutions in their branches. The CashInsight Bridge Console helps monitor and manage your fleet efficiently and cost-effectively; thereby increasing operational availability and providing real time performance data.

Utilising the Console within an existing in-house helpdesk or call centre environment, financial institutions

are able to: monitor the status of their device fleet, view and act upon diagnostic reports and deploy

system updates/upgrades for all, or selected devices.

The Console provides data for proactive support, faster issue resolution and critical product health-checks,

resulting in higher operational availability and teller satisfaction. This increases visibility of key performance

indicators relating to individual equipment or for an entire fleet of devices. By analysing equipment status,

the CashInsight Bridge Console supports a proactive service delivery model, and facilitates the scheduling

of maintenance activities.

Remote monitoring capabilities within the CashInsight Bridge solution maximise asset value through

central customer control and deployment of software updates/upgrades, such as: currency pattern sets,

configuration optimisation and/or firmware upgrades.

CashInsight Bridge Console is not only available for newly purchased Glory products but also for previously

installed supported products via the addition of the CashInsight Bridge hardware or software* upgrade.

The upgrade connects the installed equipment through the customer’s network to the CashInsight Bridge

Console.

* The need for a hardware or a software upgrade will be depending on the individual device. Please contact your local

Glory office for technical evaluation.

CashInsight Bridge Console

A remote monitoring and management solution

Systemmanagement

for optimum dailyperformance

Effective problemresolution andfaster return

to service

• Device alarms and alerts

• Real-time system status view

• Diagnostic remote control

• Assists intelligent service dispatch

• Intelligent user help desk support

• Remote firmware and pattern updates

• Activity journal capture and storage

• Event review and analysis

Management Services

Monitoring System

Optimising the value and investment made in cash automation requires a management solution that not only can detect operational issues, but can aid in their resolution and on-going event management.

CashInsight Bridge enables helpdesk professionals and on-site staff to coordinate self-fix events of enrolled devices that could otherwise result in: unnecessary on-site visits by a technician, extended downtime and the subsequent inefficiencies of having a device non-operational, especially during peak business hours.

Higher operational availability

The CashInsight Bridge Console provides administrators an overall

view of the enrolled devices installed within their organisation,

whether at a branch level or enterprise-wide. The Console offers

an immediate view of the operational status of each connected

machine and, for TCRs, the cash inventory held within the device by

value and denomination.

Should a device require technical support, the CashInsight Bridge

Console provides an alert to the financial institution’s helpdesk, as

an issue occurs, meaning no time is lost in communication of the

error between the teller and the helpdesk; in addition, the helpdesk

will have access to accurate, detailed information on which to base

the resolution of the problem.

For example, if a CashInsight Bridge alert suggests a sensor needs

cleaning on a TCR, the helpdesk can inform and guide the teller

to perform such a routine maintenance task, without the need for

a technician. If a technician is required to service a unit on-site for

more complex matters, the helpdesk can download and provide

system logs to Glory’s helpdesk, in order to expedite the diagnostic

and error resolution process.

With more detailed information available in advance, our Intelligent

Dispatch approach ensures that we send a technician that has the

required spare part, to avoid unnecessary repair delays.

Remote diagnostics improves error identification and resolution,

resulting in increased product availability. In addition, the quick

resolution of issues ensures limited teller time is taken up by trying to

resolve equipment issues and more time is dedicated to customer

service.

Example: Using CashInsight Bridge Console to resolve a device event

Optimise the value of cash automation

Device down time

Device

event

occurs

Teller recognises

an error has

occurred on the

device and calls

their helpdesk

Bank’s helpdesk

calls Glory and

a technician is

dispatched to

the branch

Technician

arrives at branch

to diagnose and

resolve the issue

Device

event

occurs

Console

Administrator

receives an alert

that an event

has occurred

Console Administrator

supports teller to solve

the issue by directing

teller to take corrective

action

Time delay – waiting for technician to arrive

Wit

hout

Co

nso

le

Using

CashInsig

htB

ridg

e Co

nsole

09:00 10:00 11:00 12:00 13:00 14:00

Business protection and cost-effi cient update deployment

At times in a product’s lifecycle, firmware and configuration updates

may become necessary, whether this is to load new banknote

pattern set updates or other modifications. The time taken to deploy

such updates to a fleet of devices can be significant and costly if this

needs to be done manually, one device at a time, via a technician

visiting multiple branches. Quite often this requires devices to be

removed from service during business hours, resulting in reduced

counter service and deployment of additional security measures

in the branch, all at additional cost. The process can be become

inconvenient and potentially disruptive.

To maintain devices in their best operational state, CashInsight

Bridge Console can be utilised by the Administrator to remotely

manage and deploy updates to a fleet of devices when required.

Glory makes the required update available to the network

administrator, who then deploys it remotely via the CashInsight

Bridge Console. These updates are uploaded to the fleet of

connected devices, in the background, without affecting unit

availability. Once uploaded, the Administrator can select a time that

is most suitable to install the update - usually outside business hours

or at off-peak times to avoid disruption for the teller, the branch and

its customers.

• Business protection and cost-effi cient update deployment

• Early detection of product support needs

• Potential for remote recovery of issues to increase product availability

• Faster deployment of updates resulting in reduced customer disruption

• Remote delivery of banknote pattern sets and confi guration updates

Upgrade is

downloaded

from Glory

Upgrade is deployed to

the CashInsight Bridge agent

located inside each device

in background mode

The upgrade can then

be activated on each

device at an appropriate

time for the branch

Teller logs off

and hands TCR

over to Technician

Process starts again for the

next TCR in the branch

Technician

loads upgrade

to machine

TCR

operational

again

Technician arrives

to upgrade TCR

during business

hours

Device update using CashInsight Bridge Console

The update is deployed to each

device by the Console

Administrator who then decides

when to activate this, ie; outside

business hours or during

off-peak times

Device update without CashInsight Bridge Console

The update process is performed

during business hours and needs

to be repeated for each device in

the branch, during which time,

the teller is not able to serve

customers

Typical usage scenario

1. CashInsight Bridge Console enables an estate administrator within the financial institution’s environment to control their fleet of enrolled cash automation devices from an administrator workstation.

2. Using the status view of the Console, an Administrator is able to identify device issues and offer resolution support directly to the teller.

3. The CashInsight Bridge Console supplies business logs and error codes that can also be provided to Glory by the Console Administrator.

4. Information provided by the Console then enables Glory to deal with and respond to potential issues by either prescribing a “phone fix” or to dispatch a service technician for on-site maintenance if the issue can not be resolved remotely.

5. Glory can make updates available to the Console Administrator, such as currency pattern set updates, for the Administrator to deploy to their fleet of devices as and when required.

Glo

ry environm

ent

Cus

tom

er e

nvir

onm

ent

Branch 1 Branch 2 Branch 3

Glory Customer Service

Updates/upgrades

from Glory to Console

Journals/error codes

provided to GloryGlory provides

phone-fix

Journals/error codes

sent to dispatched

service technician

Service technician

arrives at branch

with prior knowledge

of the issue and/or

required parts

Direct phone

support to teller

to resolve issue

5

5

2

4

43

1

The system status of connected devices provides key diagnostic and self-fix information.

The Asset Overview shows asummary of the connected devices

and their current status.

The latest status information isavailable by device, including

firmware and software updates.

Related solutions...

CashInsight Bridge Console enables your staff to co-ordinate self-fi x events of enrolled devices avoiding unnecessary and expensive on-site visits by a technician and extended downtime during peak business hours.

Cash inventory of each connected device is viewable by unit or from a branch, region or enterprise-wide basis.

Glory, Infi nity View, 1 Hazelwood, Lime Tree Way, Chineham, Basingstoke, Hampshire RG24 8WZ, UK +44 (0)1256 368000 info@uk.glory-global.com glory-global.com

Glory Global Solutions is part of GLORY LTD. This document is for general guidance only. As the Company’s products and services are continually being developed it is important for customers to check that the information contained herein includes the latest particulars.

Although every precaution has been taken in preparation of this document, the Company and the publisher accept no responsibility for errors or omissions. The Company and the publisher accept no liability for loss or damages resulting from the use of the information contained

herein. This document is not part of a contract or licence save insofar as may be expressly agreed. All capabilities and capacity and throughput fi gures are subject to note/coin size, note/coin quality and process used. GLORY is a registered trademark of GLORY LTD. in Japan,

the United States of America, and EU. Microsoft, Windows, Windows Server and Internet Explorer are trademarks, or registered trademarks of Microsoft Corporation in the United States and/or other countries. Firefox is a trademark of the Mozilla Foundation in the U.S. and

other countries. Google and Google Chrome are trademarks of Google LLC. All other trademarks are owned by the GLORY Limited Group of companies. © Glory Global Solutions (International) Limited 2020.

DS-CASHINSIGHTBRIDGECONSOLE-0220_8.0

VERTERA™ 6G

Vertera 6G teller cash recyclers deliver

a simple, fl exible, comprehensive and

integrated teller automation solution.

Screen resolution 1024 × 768 (minimum)

Server The recommended operating systems appear in the following list:

Less than 50 devices:Minimum: Microsoft Windows 10 Professional Edition (32-bit or 64-bit).

Recommended: Microsoft Windows Server 2012 R2 or later

More than 50 devices: Microsoft Windows Server 2012 R2 or later.

Client Microsoft Internet Explorer 11.0 only (no previous versions)

Mozilla Firefox latest version

Google Chrome latest version

System memory Minimum system requirements:Specifi c minimum operating system, hardware, and software system

requirements depend on the number of monitored devices.

Less than 100 devices: 1 CPU, 2 gigahertz (GHz), 2 gigabyte (GB) RAM,

250 GB or more available disk space.

100 – 500 devices: 2 CPUs, 4 GB RAM, 250 GB or more available disk space.

More than 500 devices: 4 CPUs, 8 GB RAM (must be scaled if overloaded),

250 GB or more available disk space.

* CashInsight Bridge Console is compatible with RBG-200, Vertera 5G, Vertera 6G, GDB-100 (no HMI), 1st and 2nd

generation Ntegra products, Ntegra Compact, USF-50, USF-50S and USF-200, UW-F Series and GFS-200.

RBG-200 SERIES

The RBG-200 series offers a unique and fl exible

design, allowing it to be confi gured to meet a wide

range of banknote processing requirements.

GFS-220 WITH OPTIONAL SHUTTER

A shutter over the main stacker pocket

protects operators from emitted dust when

poor condition notes are being processed.