Meunier Carlin& CurfmanAchieving 100% adoption with Tikit Carpe Diem

CASE STUDY

CarpeDiemTime & billing

The firm is able to serve its diverse clientele, ranging from emerging companies to non-profits, universities, research institutions and established organisations, by being flexible in its offerings and approach while offering the highest level of capability rivalling any Big Law firm.

It is those attributes that translated well when the firm, led by IT Director Jon Wyche, began its search for a new timekeeping solution. Application flexibility, rich features and functions, an intuitive user interface, access via any device platform and pricing value, were all a top priority for a next generation system.

Meunier Carlin & Curfman LLC was founded to provide “first-tier”, proficient law firm services comparable to Big Law without the high-dollar mark-up and a dedication to provide value without compromise. Today, the firm is one of the largest IP boutiques in the South rivalling the size and prowess of the IP groups of the biggest firms in Atlanta.

Prior to looking into a new system, the firm was using the time entry functionality provided through its existing Practice Management System. Based on user feedback including the ‘in the trenches’ lawyers, the biggest issues they encountered were based on performance and speed lags, a less than intuitive user interface and the lack of robustness provided by the mobile time entry application. Overall, after 12+ months of using the existing system for timekeeping, a system change focused on the existing shortcomings and a leap to better address firm growth was imminent.

After having evaluated trial versions of various timekeeping applications, the firm shortlisted two competitive bids including Tikit Carpe Diem. During the demo process, the firm put together a team of firm partners and associates to review features and functions as well as long term business value. The steering group was a bit larger and more involved than with other firm IT projects due to the importance put on timekeeping as a client-facing tool, used on a daily basis by all firm lawyers. This process was instrumental in making a final decision.

According to IT Director Wyche, during the evaluation, it quickly became evident that Tikit Carpe Diem would deliver a lot more value than the competitive product and at a better price point.

Tikit Carpe Diem provided an extremely intuitive web interface including integrated timers that lawyers are accustomed to using. Also, the ability to reconstruct their working day using the TimeFinder function to suggest entries on their activities was crucial for a lot of users. Furthermore, the fact that Tikit Carpe Diem’s configuration provided users with flexibility was powerful – users can enter time through the web, via the traditional desktop or use the mobile application when remote. “Simply put, Tikit Carpe Diem’s overall ease of use is probably what resonated the most. Quick look-ups are easy, changing fields and labels is easy, and switching between the web, desktop and mobile is easy, as is the ability to use the TimeFinder feature to fill in their daily time gaps if necessary. We’re running a hybrid model that provides our lawyers with the best of all timekeeping worlds.”

Another goal that Wyche had as part of the technology switch to Tikit Carpe Diem was to attain 100% user adoption.

So after selection and prior to launch, the firm decided to introduce some additional user acceptance testing with a pilot group. Once that was successful, Wyche’s team rolled out Tikit Carpe Diem firm-wide with no performance or user training issues. Overall the time window, from purchase to roll-out spanned two months and culminated in a 100% adoption.

Firm challenges... getting there

Since its roll out, Meunier Carlin & Curfman has been running on all ‘timekeeping cylinders’. “With its responsive interface design, the application extends to any device platform allowing the firm to capture more billable hours, but also increase the speed of time capture resulting in timely and accurate invoices to our clients. Our lawyers love the ease of use, the speed at which they can enter time, the flexibility provided by the mobile and web applications as well as the time entry safety net provided by the TimeFinder functionality.” On a more strategic level, the firm is now using Tikit Carpe Diem’s metrics to gauge timekeeping performance in respect of time captured, as well as velocity of billing in an effort to achieve better billing hygiene.

Meunier Carlin & Curfman’s adoption of the Tikit Carpe Diem timekeeping platform provides true end-to-end timekeeping for their firm’s professionals; mobile time, contemporaneous time, passive time and ‘traditional’ time entry all in one, with one user interface and one, consistent user experience.

The proof is in the metrics... Time entry

In conclusion...

Knowledge. Unparalleled knowledge of time recording within the legal, accounting and professional services industries.

Experience. We have accumulated unrivalled experience in time recording and a proven track record of its deployment in a firm environment.

Support. Tikit Carpe Diem is backed by an ISO9001 certified support service that is available 24 x 7.

Why Tikit?

JON WYCHE, HEAD OF IT, MEUNIER CARLIN & CARFMAN LLC

We have achieved 100% user adoption due in large part to the various time recording options available as well as the flexibility of the Carpe Diem mobile app and the comprehensiveness of the TimeFinder technology. In addition, we supported the roll out of Carpe Diem with a very well planned and executed training program based on the ‘train the trainer’ model provided by Tikit. In combination, all of this has helped achieve our 100% adoption target.”

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Feb 2020 / 1

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