Campus Management Portal and Online Higher Education

Cardean Learning Group

“TRADITIONAL” STUDENT

• 18-22 year old

• Full time

• Residing on campus

• 4-year college

• Undergraduate diploma

“ADULT” Learners

• Working full time, studying part time, juggling job and family responsibilities

• Community colleges, training in the workspace, adult education courses

• Seeking to complete undergraduate studies, earn a professional certificate, obtain a graduate or professional degree

• In 2001 60 million adults engaged in work-related courses

Online Learners

• In 2005 1.2 million higher education students enrolled in fully-online certificate or degree program (Eduventure research)

• 1.8 million by 2007

Online Learners

• Flexibility: year-round terms, shorter terms, flexible hours, transfer credits

• 24 x 7 availability

• Self-service: printing receipts, online payment, online registration

Cardean Learning Group

• A pioneer in Online Education since 2000– State-of-the-art LMS– Student is active participant in a “learn by

doing” process that is socially rooted around real world problems

Cardean Learning Group

• Ellis College– Undergraduate , Graduate– not-for-profit, regionally accredited– a branch of New York Institute of Technology

Cardean Learning Group

• Cardean University– Undergraduate, Graduate– for profit– Nationally accredited– a collaboration with 5 world’s leading

universities.

CLG and CMC

• Campus Vue Core – February 2005• Campus Vue Portal – November 2005• CV integrated with CLG’s LMS• Active Directory• Currently at CV 7.0E• Tested CV 7.0G and CV 7.0H• Next implemented version is likely to be

7.0i

Portal Attributes Checklist

• Single Sign-on• Scalability• Usage statistics and analytics• Security• Runs on Windows servers• Automated password recovery• Streamlined user account management• User proxy mode for support calls• Search Engine• Identity Management

Portal Attributes Checklist

• Leading design and usability

• Ease of use

• Portlet support

• Role-based presentation

• Layout management

• Group community building tools

Portal Attributes Checklist

• Event calendar• Personal calendar /group scheduling• Global messaging and targeted announcements• Clubs• Email access• Email groups• Email integration with MS Exchange• File/document sharing• Polling tool

Portal Attributes Checklist

• Web content management system• Document management system• RSS feeds• Help system• Workflow engine, integrate with or provide own• Library system integration• Bookstore integration• LMS integration

Portal Attributes Checklist

• Maintenance Costs

• Installation process

• Upgrade process

• Ability to serve multiple schools

• Troubleshooting, issues turnaround

• Customer Service

CLG CV Portal Implementation

• RFI• Online Application

– 2 schools, branding, application fee processing, external links

• Student Portal– Degree Audit– Course grades– GPA calculator– Student Profile– Online payment and receipts– External links (LMS, document library, news,

bookstore, etc.)

Applicant Portal

• Online Application– Customized look and feel, school branding

• Login page– Announcements, guides, FAQ

• Online help– Customized for look and feel, content, context

• Links to catalogs, course offerings, forms, news• Customized privacy policy, feedback form,

campus contacts• Launch LMS demo from the Portal - LDAP

Student Portal

• Student home page – additional images to improve navigation

• Home page alerts• Contact manager• Email advisor• Online payment• Degree audit• GPA Calculator• External Links• Launch LMS - LDAP

Configuration Tool and Admin Tool

• Real time access to portal configuration

• Some monitoring capabilities

• LDAP configuration

• Some user management capabilities

Implementation Challenges

• Two release tracks• Implementation of changes in business process• Password management (applicant and student

portals)• More configuration options (ACH/credit card

processing)• Installations and Upgrades• Additional tools – developed in-house.• Education of employees in the proper use of the

tools

Next Steps

• Online Registration

• Admissions automation via API

• Additional academics functions via API

• Full SSO between LMS and CV Portal

Student Reaction to the Portal

• “It is great to have access to services whenever I need them and not have to be constrained by business hours or the availability of a person to address my issue. The tool is very easy to use and provides me much of what I need”

What Academic Advisors Say

• “The Portal freed me up to address the real student issues and has provided the student with the ability to address the simple day to day items that previously occupied a fair amount of my time”

CV Portal impact on the business

• Mundane requests handled by self service freeing up resources to handle more complex issues

• Quality of student profile data improved through self service

• Service available 24 x 7• Single point of entry for student services and

LMS• Configurable platform• Building block for future enhancements

Demo Slides