Mitel Campus Communicator Higher Education & K-12 Solutions

Mitel Campus CommunicatorHigher Education & K-12 Solutions

| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.2

“Fast and reliable two-way communications with students, parents, faculty and staff.” Dr. Walt Magnussen

Director of Telecommunications

Texas A&M University

| ©2014 Mitel. Proprietary and Confidential.| ©2014 Mitel. Proprietary and Confidential.

Mitel Campus Communicator

•Multi-modal, two-way communications solutions

•Targeted outreach and acknowledgement drives immediacy, action-ability, escalation & closure

•Enhances student & parent engagement; improves campus safety

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Mitel Solutions

• IP paging speaker

• Talk-back two-way communication

• Supervision and monitoring

• Campus Communicator System

• Unifies voice, PC, & paging networks

• Real-time, auditable, customer-owned

•Installation, configuration, training, and software customization

• On-site or remote

• 24/7 support, 3-tiers available

• Software assurance

Services Support

IP SpeakerSystem


Features: inform, mobilize, drive action

COMMUNICATION CHANNELS: FEATURES:


Easy as 1-2-3 Report

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Use Cases

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ParentEngagement

StudentEngagement

CampusSafety


Students confirm message receipt

Use Cases Updates: daily announcements,

classroom and curriculum changes Alerts: service alerts, move-in dates,

on-campus living, lock down drills Events: specials, meetings, speakers,

sports and academic notifications Facilities: parking lot closures, open

swimming, athletic facility access

StudentCampus Admin

Benefits Improve communications on/off campus Encourage participation in activities Increase attendance; discourage

dropouts

Student Engagement

Admin engages students via channel of choice

Admin views real-time reportsAdmin views real-time reports


Parents confirm message receipt

Use Cases Updates: absentee student, school

closure, schedules, policy change, bus schedule, appointment reminders

Alerts: allergy alert, lock down drill, health services, cancellations

Events: extracurricular programs, holidays, PD days, prospectus, sports, volunteer, calendar

ParentCampus Admin

Benefits Build better relationships with parents Encourage participation in activities Increase student attendance and

improve student achievement

Parent Engagement

Admin engages parents via channel of choice



Students confirm message receipt

Use Cases Emergency, gas leaks, site closures,

intruder on-site Localized alerts (Evacuation, shelter

in place, etc.) Alerts for students on route (event in

progress) Collaboration for first responders and

security resources; E911

StudentsCampus Admin

Benefits Improve communications on/off campus Ensure protection and safety Improve transparency and

accountability

Campus Safety

Admin engages students via channel of choice



Case Studies

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Customer Highlights


Case Study

Background

• 90,000 students, 11 campuses

Problem:

• Challenge engaging students on and off campus in a unified manner across multiple media and devices

Benefits

• Unifies 11 campuses with one notification system

• Expedite communications by pushing HTML to IP phones

• Cross-media notification via PC alert, SMS, email, speakers, etc.

Improve Student Engagement

1. Public safety admin notifies staff and students of danger

2. Message sent to IP phones, PCs, BlazePoint speakers

3. Audit trail of message receipt; live feedback via BlazePoint speakers


Case Study

Improve Parent Engagement

Solution

• Automated absentee notification with Text-to-Speech technology

• Easily engage tens of thousands of parents

• Obviates separate infrastructure for paging, phones, bells

Background

• 120 schools in Niagara region

Problem:

• Legacy hosted solution did not effectively engage parents and satisfy their cross-media, multiple campus notification requirements

1. Automated notification to parent of absent child.

2. Over chosen communication mediums.

3. Full report of messages received by parents.


Case Study

Background

• 56,000 students, 2700 faculty

Problem

• Insufficient means to notify students, faculty and visitors with improper contact information

Benefits

• Improve emergency response

• Overhead speakers ensure all or selected users are notified

• Web-based map view to broadcast customized messages to targeted paging areas

Improve Campus Safety

IP Talkback speakers

CAP, web Interface or phone


Case Study

Cross-Media Notification

Benefits:

• Expedite incident response by pushing HTML to IP phones

• Broadcast customized messages to targeted paging areas

• Cross-media engagement via PC alert, SMS, email, speakers, etc.

Background:

• 20,000 students

Problem:

• No efficient means to engage students and faculty via push unified notification to 500 Mitel IP phones, student’s PCs, mobile phones and overhead speakers

Web Interface, phone or mobile

PC Alert / Lockdown

HTML to IP Phone


Advanced Features

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Feature Highlight

Uses Common Short Code

• Cross-carrier two-way coverage across US, Canada and international

Benefits

• Improve reliability of using SMS

• Simple to acknowledge

• Comply with carrier regulations for sending mass SMS

• Ensure messages are only delivered to valid and authorized mobile numbers

• Two-way SMS available for on-premise installations

SMS with Acknowledgement

MISSING INFO: Submission #902235: Incomplete, check details and resubmit. Reply OK BENB to confirm

OK BENB


Feature Highlight

Benefits:

• Enforce evacuation• Rapid notification • No per-message cost

Benbria Desktop Client:

• Native Win32 Client• PCs, Laptops, Kiosks, etc.• Push-based, XMPP• On-Screen alerts / acknowledge• Full-Screen alerts / acknowledge• Full-Screen lockdown (mouse and

keyboard are disabled until broadcast is cancelled

Locking Desktop Alert

Unobtrusive system tray icon shows client connected


Feature Highlight

• Talk-back capable. Communicate with areas remotely

• Supervision. Remote failure detection and preventative maintenance alerts

• Batch Management. Set volume levels, configurations, remote audio tests

• Intercom functionality Wall button for outgoing calls (future).

• Simplify Configuration. Power-over-Ethernet (PoE); only require a CAT 5 cable connection

Talk-Back IP Speaker

Class 0 PoE 802.3af SIP 105dBC ±5dBC@1m A/C Adapter option


Feature Highlight

Benefits:

• Targeted Communication – locate employees, call completion, emergency and public announcements

• High Accessibility – access web interface from any computer or mobile device

• Reduce Disturbances – web-based map view to broadcast customized messages to targeted paging areas (building, floor, room, etc.)

• Simplify Operations, Lower Costs – reduce the need for separate infrastructure for paging, phones

Visual Paging Selection

SIP Speakers

Web Interface or through phone


Feature Highlight

Benefits:

• Captivate Audience -- Display text and images on phone or wireless mobile handsets; Critical alerts flashes lights and beeps

• Enable Accountability -- alerts must be acknowledged

• Targeted Communications -- flexible grouping by geography, floor, department, etc.

• Ensure Protection and Safety – rapidly notify key stakeholders of critical events

HTML text to IP Phones

Intruder in Building A.

Press 0 to confirm

4th floor flooded, please evacuate via North stairsPress 0 to confirm


Feature Highlight

Benefits:

• Integrates with organization’s network and phone system (PBX)

• Routes calls through PBX; does not flood internal network

• HTML text messaging to IP phone displays

• Multi-vendor support: Mitel, Polycom, BroadSoft, Avaya, Cisco, Metaswitch

Integration to IP Telephony

Local extensions

LAN

IP PBX

PSTN

External phone numbers


Feature Highlight

InstantConference

Instant Conferencing• Automatically bring stakeholders into a

conference after a broadcast

Find-Me Technology• Finds recipients using their prioritized list

of phone numbers

Benefits

• Improve response time

• Ensure stakeholders are reached through preferred methods

• Relay critical information to key individuals

• Retrieve timely feedback from recipients

• Enable accountability that messages are received

• Ensure actionability that tasks are acted upon

Conference & Find-Me


Feature Highlight

Benefits

• Report on broadcast progress: confirmed, unconfirmed, failed

• View status of individual recipients update in real time

• Historical reports

• Detailed audit trail

• Use sent broadcasts as a template for new broadcasts

• Export report data to CSV format for external analysis

Real-time Reporting

Documents

Mitel Campus Communicator Higher Education & K-12 Solutions