CAHS Process Flow

2. 2-1-1 operator completes pre-screen for shelter eligibility

3a. 2-1-1 operator transmits screening document over secure network to Ramsey County

4. Ramsey County shelter team verifies household is has Ramsey County residency

Possible Entry Point

Possible Entry Point

Diversion Process

If eligible for diversion

7b3. Client successfully diverted – if transportation was funded and client cannot seek shelter again for one year

7a. Household submits homeless verification to shelter team within 10 days

9a1. Highest priority/ eligible household contacted by shelter team for shelter opening and scheduled for intake

9a2. Household comes to Woodland Hills Church to complete shelter intake

If Family Service Center

11. CAHS receives shelter paperwork from shelter team

(3332)

12a. Household contacted to schedule housing assessment

13a. Assessment Specialist goes to shelter to complete VI-SPDAT, supplemental questions, and basic background check with household

If household is eligible for supportive housing

14b. Household ineligible for supportive housing and provided housing resource packet for appropriate options

(3333)

14a. Household placed on housing priority list for either Rapid Rehousing, Transitional Housing, or Permanent Supportive Housing

(3333)

15. Housing Program reports opening to CAHS

16. CAHS manager selects highest prioritized household and make referral based on eligibility, appropriateness of family for opening

If VI-SPDAT score ≤ 3

If VI-SPDAT score ≥ 4

17b2. Household remains in their original position on priority list

If household turns down

opening

If household accepts opening17a. CAHS assessment

specialist sends referral to housing provider

18a. Housing provider schedules intake with household

Last Updated: 11/22/2015

KeyFlows

Guaranteed movement Movement if accepted

Movement if denied

Movement through Diversion

Process Steps

Catholic Charities CAHS

Catholic Charities Diversion

Ramsey County Shelter Team

Client Housing/Shelter Provider

Conditional Movement

8. Shelter contacts shelter team with opening

9b1. Shelter team faxes information on two eligible households for each opening9a3. Household goes to

Family Service Center to check in to shelter

2-1-1 United Way

If priority list family becomes eligible for diversion

If diversion unsuccessful

If Family Place/ Project Home

9b2. Project Home contacts highest priority households, shares eligibility requirements, and invites family for shelter tour

9b3. Family comes to Project Home for tour and intake and decides to move In to shelter

10. Household moves into respective shelter

If from other shelter

12b2a. Household go to Woodland Hills to complete VI-SPDAT and supplemental questions

12b2b. Household completes VI-SPDAT and supplemental questions over the phone

If shelter located close by

If shelter located

far away

If documentation received

18b/20b/21b. Household goes through appeals process

17b1. CAHS manager contacts next appropriate household the priority list

If referral accepted

If referral denied

19a. Household meets housing provider for intake

20a. Household information is shared with Public Housing Authority and/or property management

21a. Housing provider notifies CAHS and household of acceptance and provides a move in date

22. Household moves in to housing

(3333)

Possible Entry Point

(next household)

If denied

If accepted and PSH or TH

If denied

If accepted

1. Household calls 2-1-1 United

Way seeking shelter

3b. Client referred to appropriate response system

5. Ramsey County shelter team contacts household

6b. Community resource refers

family for diversion services

6a. Household goes to Woodland Hills Church to complete shelter/ diversion screen

Possible Entry Point

If eligible for shelter

If ineligible for shelter If not Ramsey

County resident

If Ramsey County resident

7b2. Household comes to Woodland Hills to complete diversion paperwork

(If financial assistance provided recorded in 3334)

12b1. Shelter contacts CAHS team to schedule VI-SPDAT and supplemental questions

13b. Household informed they will lose alternative housing support if they continue through CAHSIf household has

alternative housing support (section 8, subsidy, etc…)

If household does not have alternative housing support

If household gives up alternative support

?. Grounds for denial are noted and information are shared with CoC Coordinator

20c1. Household begins search for available scattered site housing

If accepted and RRH

If appeal process fails

7b1. Diversion specialist contacts family and attempts to divert household

If eligible for shelter

7. Household is informed of placement on shelter priority list and list requirements

(3332)

Possible Entry Point

Symbols and Fonts

Frequent attrition point

(9999) HMIS Provider number used for data entry