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Participant IntroductionsWorksheet #1
Conflict ManagementName
City + Date
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Today’s Agenda
• Sources of Conflict
• Conflict Escalation
• 5 Conflict Management Styles
• Tips for Being More Effective
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Canadian Association for the Advancement of Women and Sport
and Physical Activity
Encouraging girls and women to get off the bleachers, and onto the fields and
playing courts, into the pools, the locker rooms and boardrooms of Canada
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CAAWS at a Glance
Women and Leadership Professional Development Women on Boards Women & Leadership Network Lunch & Learns
On the Move Aboriginal, Newcomer &
Racialized girls & young women Quality After School Programs
Mothers in Motion
Physical Activity for Women 55-70+
Addressing Homophobia in Sport
Active & Free: Young Women and Tobacco
CS4L Supplement Psycho-Social Factors Ontario Project
Awards & Scholarships Most Influential Women in
Sport and Physical Activity WISE Fund
Website & eNewsletter Facebook, Twitter, LinkedIn
Photo DVD
LEADERSHIP PARTICIPATION EDUCATION COMMUNITY ENGAGEMENT
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“Conflict is inevitable, but combat is optional.”
Max Lucade
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Upstream Prevention
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Sources of ConflictWorksheet #2
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Costs of Unresolved ConflictWorksheet #3
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Risk of Not Addressing Conflict
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Leaders Talk
Edward Muzio, CEO Group Harmonics
How the Ladder of Inference creates bad judgement
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Ladder of InferenceWorksheet #4
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Conflict Management Styles
• Brief assessment
• Review 5 styles
• Discussion on Styles:– When to use each style– Advantages– Cautions
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Self AssessmentWorksheet #5
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Conflict Management Styles
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Conflict Management Styles
Avoiding• Unassertive • Uncooperative• Does not address
the conflict• A Diplomatic sidestep• Postponing an issue• Withdrawing
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Conflict Management Styles
Accommodating• Unassertive• Cooperative• Neglects own concerns
to satisfy the other person
• Could be:– Selfless generosity– Obeying an order– Yielding to a point of voice
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Conflict Management Styles
Competing• Assertive • Uncooperative• Power-oriented• Uses power to “win”
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Conflict Management Styles
Compromising• Somewhat assertive• Somewhat cooperative• More expedient• Some exploration of
options• Splitting the difference• Middle ground
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Conflict Management Styles
Collaborating• Assertive • Cooperative• A collective solution• Creative problem solving• Exploring options
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Styles DiscussionWorksheet #6
a) Advantages
b) Disadvantages
c) Best time to use the style
d) Working with other styles
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What the Experts SayWorksheet #7
“Having a productive disagreement starts with your mindset. Assume you have something to learn,
assume there is a more creative solution.”Jeff Weiss, co-author of conflict article
for Harvard Business Review
“Expect to invest time and thought.” Judith White, Tuck School of Business
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Next Steps
• Workshop Evaluation
• Other resources?
• CAAWS eNews
Thank You!Name, contact info