Embed Size (px)
Citation preview
USER GUIDE bull GLOBAL CUSTOMER SUCCESS
CA Technologies New User Guide
Get the most out of your CA experience
2 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Welcome to CA Technologies We appreciate having you as a new customer and are committed to your success When you adopt a solution from CA you gain access to an award-winning team of professionals whose mission is to make sure we eliminate any barriers between your ideas and business outcomes We focus on delivering this mission by putting your organization at the center of all we do and earning your trust as a strategic partner We do this by
bull Focusing on the experience you want to havemdashand delivering it We know yoursquoll go through an entire lifecycle of learning adopting and expanding your use of our technology and wersquoll be there for you throughout the journey Customer Success Teams are available to assist with implementations and Customer Care is accessible 24 hours a day seven days a week at 1-800-225-5224
bull Responding quickly when you ask us questions We are proud of the top marks our technical support teams earn in customer satisfaction surveys We look forward to sharing our expertise and handling your requests with speed and reliability
bull Providing you with the right resources Our technical education and account team professionalsmdashalong with an array of self-service options including online CA Communitiesmdashoffer great ways to connect learn and share
bull Soliciting your feedbackmdashand responding to it We want to hear about your ongoing experiences with us and how your needs evolve Please expect invitations to share your feedback via surveys throughout the year
Thank you again for choosing CA We look forward to serving you
Sincerely Dayton Semerjian
Welcome to CA Technologies
Dayton Semerjian
General Manager Global Customer Success
3 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Whatrsquos In This Guide
Whorsquos Who 4
Register With CA 4
Learning With CA Education 6
Partnering With CA Services 6
Working With CA Support 6
Joining the Communities 7
Accessing Premium Content 8
Customer Success Resources 8
Helpful Online Resources 9
Getting Started Checklist 10
4 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Whorsquos WhoYour success is our responsibilityAcross CA multiple teams are committed to your success You can count on us to be a strategic partner and to consistently deliver a superior experience We put your organization at the center of all we do and we orchestrate each customer interaction to ensure positive business outcomes Ultimately when you succeed we succeed
Guidance General Questions Technical Support
Customer Success Team
bull Responsible for CA orientation and product onboarding
bull Schedules roadmap presentations
bull Schedules check-in meetings for product success against business outcomes
bull Monitors product installation and adoption
bull Provides contact for services and support escalations
bull Shares best practices
Customer Care
bull Provides license keys
bull Provides cacom assistance (including registration password and product download support)
bull Provides chat support
bull Provides education support for course access and LMS troubleshooting
bull Provides partner support for portal access
bull Provides account services (such as billing and address changes)
bull Offers non-technical assistance in Customer Care Community
Support Engineers
bull Provides product support for downloads installation upgrades and migrations
bull Provides chat support when opening a new case
bull Participates in communities to help answer product related questions
bull Writes publically accessible knowledge articles based on past issues to help facilitate self-service support
bull Submits product change requests to product engineering teams
Register With CAWhy register Visit cacomregister to gain access to product downloads premium support content and case management
Registration Access Basic Access CA Education CA Support CA PartnerCA Partner Portal X
Product downloads X X
Support case management X X
Premium support content X X
Solution downloads X X
Certification exams X X
CA Communities X X X X
Product Ideation X X X
Instructor-led and online courses X X X
Webcasts X X X X
Cacom content X X X X
Customer Validation Program X X X X
Product documentation X (limited view) X X X
5 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Each team member should register at cacomregister with your company email address and Enterprise Site ID (Note Providing a non-corporate email domain will cause delays and possibly result in the denial of your registration) Your Enterprise Site ID can be obtained from your site administrator or from a CA Customer Care Representative at 800-225-5224 Go to cacomphone for numbers outside North America
New registrations can take up to 48 hours to approve so we advise all new users to register promptly which will help ensure they can access product downloads and case management when needed
Go to cacom and Update Profile and select ldquoEditrdquo to update your Site ID and your personal information
New to CA
Already registered and need to add support
First time users Check Basic Access
and CA Support
Use your business email address
to access CA Support content
Start by clicking ldquoEditrdquo at the bottom
of the page
Registration can take up to 48 hours
If you previously registered for Basic Access and need to add support simply
edit your profile
Select Enterprise Support Access
Having trouble Click to chat with
customer care or give us a call
Enter your Enterprise
Site ID
Keep track of your support cases while yoursquore away from your desk
Download from the App Store gt
Download from Google Play gt
Access the CA Case Management app
ldquoI work with many product vendors and I understand the value of good support CA Support is really helpful when we need them mostrdquomdashFinancial technology
services provider
6 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Working With CA SupportWe offer a separate document dedicated to guiding system administrators and users through Supportcacom Review Working with CA Support to learn more about CA Support services resources and processes The guide provides detailed information on these and many other topics
bull CA Support objectives roles and responsibilities
bull CA Support case management
bull How to customize your online experience with CA Support
bull Managing your implementation and upgrade projects
bull Accessing and using product documentation
Partnering With CA ServicesCA Services can help you get the most business value from our industry-leading software Leveraging our expertise and best practices wersquoll work with you to align project goals to those of your business and help you achieve success through
bull Organization enablement Get your team up and running quickly so you will get value from your solution sooner
bull Technology services Implement a flexible solution that delivers incremental value and that will grow and adapt to evolving business needs
bull Success management Assist in the development and execution of a clear plan for long-term success
Visit cacomservices to see the range of services available
Education and TrainingJoin one of the 25000 courses taught each year by award-winning instructors who average more than 20 years of experience and boast a 94 percent satisfaction rating
Explore your learning path then sign up for free product training or search our full course catalog
If you are in search of continuous learning take advantage of CA Learning Subscriptions for unlimited access
CA delivers a rich array of free training resources that help you make the most of your investment Access our free instructor-led webcasts and web-based product training courses by visiting cacomfreetraining
WorkingWithCASupportGuideforenterprisecustomersandpartners
OrganizationalEnablement
SuccessManagement Services
Technology
BusinessOutcomes
1 Explore Learning Paths
Know more Start now
2Take a free training course
3Purchase individual courses or take advantage of CA Learning Subscription
7 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Joining the CommunitiesCA Communities is the place where customers have 247 access to collaborate on CA products The platform goes far beyond social networking Customers partners and CA employees come to these communities to get answers submit ideas share best practices view product tips attend webcasts and more CA Communities are open to the public for browsing and searching If you are a registered user you will have access to comment vote on product ideation and more
Network with your peersOne benefit of joining these communities is to meet peers and experts who use the same products you do Special programs such as Communities Champions Community Spotlight CA World meetups and webcasts are available to the most active community members
Submit ideasMultiple CA Product Managers mine their community for product ideas and feedback The official process for submitting feedback is called Ideation which is documented here In short customers help shape future versions by submitting ideas and gathering votes from their peers
To date customers and partners have contributed to more than 2000 product features and enhancements
Find answersCA Communities are divided by expertise and product sets Each individual community has a different customer base with different levels of interaction On average more than 50 percent of the questions posted in the community are answered within one to two days
Get product tips The community goes beyond tackling issues Product communities foster innovative conversations with tips on how to take product usage to the next level Technical tips are one of the most viewed content types within communities
CA CHAMPIONSThe CA Community Champions program brings collaboration between customers partners and CA employees to a higher level As a way to say thank you for their prior year online contributions CA Champions gain exclusive access into CA Technologies special privileges and are recognized internally and externally as influencers in the communities Our goal is to have CA Champions regarded as thought leaders across the industry within their areas of expertise
Ready to get startedStart with The Water Cooler community your go-to spot to ask questions submit ideas or find tips tricks and training pertaining to CA Communities
8 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Accessing Premium ContentCustomers who have a current Software and Maintenance Agreement in place have access to CA Support and premium content To confirm the Maintenance packages purchased by your company (per Site ID) contact CA Customer Care at 800-225-5224 Go to cacomphone for numbers outside North America Once your registration is connected to the proper Site ID yoursquoll be able to access all the premium content and support that your company site is entitled to
Premium content includesbull Support case management
bull Chat support (learn which products are included) cacomchat
bull Support escalation access
bull Downloads for products solutions and patches
bull Extended knowledge-base articles
bull Advanced search capabilities
Customer Success ResourcesEvery department within CA is dedicated to the success of our customers If you ever have a question regarding product registration support escalations product roadmaps or general questions about navigating CA you can start with your Customer Success Manager If you are not sure who your Customer Success Manager is contact CA Customer Care at 800-225-5224 Go to cacomphone for numbers outside North America
For more details download the Global Customer Success Solution Brief
ldquoYou really excel in response time and also in expertise We always get a quick response with relevant questions from the startrdquo mdashWorldwide outsourcing provider
9 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Helpful Online Resources Source Whatrsquos here
Cacom
Cacomsupport
Calearningcacom
Communitiescacom
Docopscacom
Supportcacom
Trialscacom
Enablecacompartner The Partner Portal is only available to registered CA Partners If you have questions about your partner status contact CA Customer Care at 800-225-5224 Go to cacomphone for numbers outside North America
cacomcaworld Learn more about CA World the flagship event for CA customers partners and prospects Visit this site to hear about upcoming events and see highlights from prior conferences
bull Data sheets for products and services
bull E-booksbull Infographicsbull Video overviews
bull Customer case studies bull Training pathsbull Analyst informationbull Third-party reviewsbull Chat with presales engineers
bull Training schedule bull Training transcriptbull Training analysis
bull Learner full guide bull Learner quick reference guide
bull CA Maintenance detailsbull Upgrade support servicesbull Fast track support services
bull Enhanced engineer servicesbull Customer Success Advocate
Program
bull Support case managementbull Knowledge-base articlesbull Product notificationsbull Download products and solutionsbull Product compatibility listings
bull SaaS performance sitesbull Support policiesbull Support searchbull Product lifecycle dates
bull Peer-to-peer discussions bull Networking bull Product information
bull Product helpbull Product tips bull Ideation
bull Product announcementsbull Getting-started informationbull Installation procedures bull Detailed product usage information
bull Administration proceduresbull Examplesbull Reference informationbull Downloadable documentation
bull Download trial software bull Get APIs
bull View demos
Connect with CA Technologies
CA Technologies (NASDAQ CA) creates software that fuels transformation for companies and enables them to seize the opportunities of the application economy Software is at the heart of every business in every industry From planning to development to management and security CA is working with companies worldwide to change the way we live transact and communicatemdashacross mobile private and public cloud distributed and mainframe environments Learn more at cacom
10 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Copyright copy 2018 CA All rights reserved All trademarks trade names service marks and logos referenced herein belong to their respective companies This document is for your informational purposes only CS200-328381_0218
Getting Started Checklist Your First 30 DaysTask Start here Role
q Register all employees who will need access to customer care downloads documentation education communities product support or other premium content
cacomregister User Administrator Manager Executive Partner
q Schedule onboarding overview with Customer Success Team Member
cacomphone User Administrator
q Review product documentation and latest release notes docopscacom User Administrator
q Contact CA Services cacomservices AdministratorImplementer
q Download your product supportcacom and navigate to Download Center
User
q Join and follow relevant product communities communitiescacom User Administrator
q Register for free training cacomeducation User
q Contact CA Education to create your learning plan
cacomuseducation-traininglearning-pathshtml
User Administrator
q Subscribe to product notifications supportcacom and subscribe from your profile under ldquomy accountrdquo
User Administrator
q Access ldquogetting startedrdquo instructions in product documentation
docopscacomhome User Administrator
If you have not been contacted by the Customer Success Team please contact Customer Care at 800-225-5224 Go to cacomphone for numbers outside North America
If you have not yet purchased CA Services and are interested in learning more about how our offerings can get you up and running quickly or help you get more out of your CA solution visit cacomservices
2 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Welcome to CA Technologies We appreciate having you as a new customer and are committed to your success When you adopt a solution from CA you gain access to an award-winning team of professionals whose mission is to make sure we eliminate any barriers between your ideas and business outcomes We focus on delivering this mission by putting your organization at the center of all we do and earning your trust as a strategic partner We do this by
bull Focusing on the experience you want to havemdashand delivering it We know yoursquoll go through an entire lifecycle of learning adopting and expanding your use of our technology and wersquoll be there for you throughout the journey Customer Success Teams are available to assist with implementations and Customer Care is accessible 24 hours a day seven days a week at 1-800-225-5224
bull Responding quickly when you ask us questions We are proud of the top marks our technical support teams earn in customer satisfaction surveys We look forward to sharing our expertise and handling your requests with speed and reliability
bull Providing you with the right resources Our technical education and account team professionalsmdashalong with an array of self-service options including online CA Communitiesmdashoffer great ways to connect learn and share
bull Soliciting your feedbackmdashand responding to it We want to hear about your ongoing experiences with us and how your needs evolve Please expect invitations to share your feedback via surveys throughout the year
Thank you again for choosing CA We look forward to serving you
Sincerely Dayton Semerjian
Welcome to CA Technologies
Dayton Semerjian
General Manager Global Customer Success
3 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Whatrsquos In This Guide
Whorsquos Who 4
Register With CA 4
Learning With CA Education 6
Partnering With CA Services 6
Working With CA Support 6
Joining the Communities 7
Accessing Premium Content 8
Customer Success Resources 8
Helpful Online Resources 9
Getting Started Checklist 10
4 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Whorsquos WhoYour success is our responsibilityAcross CA multiple teams are committed to your success You can count on us to be a strategic partner and to consistently deliver a superior experience We put your organization at the center of all we do and we orchestrate each customer interaction to ensure positive business outcomes Ultimately when you succeed we succeed
Guidance General Questions Technical Support
Customer Success Team
bull Responsible for CA orientation and product onboarding
bull Schedules roadmap presentations
bull Schedules check-in meetings for product success against business outcomes
bull Monitors product installation and adoption
bull Provides contact for services and support escalations
bull Shares best practices
Customer Care
bull Provides license keys
bull Provides cacom assistance (including registration password and product download support)
bull Provides chat support
bull Provides education support for course access and LMS troubleshooting
bull Provides partner support for portal access
bull Provides account services (such as billing and address changes)
bull Offers non-technical assistance in Customer Care Community
Support Engineers
bull Provides product support for downloads installation upgrades and migrations
bull Provides chat support when opening a new case
bull Participates in communities to help answer product related questions
bull Writes publically accessible knowledge articles based on past issues to help facilitate self-service support
bull Submits product change requests to product engineering teams
Register With CAWhy register Visit cacomregister to gain access to product downloads premium support content and case management
Registration Access Basic Access CA Education CA Support CA PartnerCA Partner Portal X
Product downloads X X
Support case management X X
Premium support content X X
Solution downloads X X
Certification exams X X
CA Communities X X X X
Product Ideation X X X
Instructor-led and online courses X X X
Webcasts X X X X
Cacom content X X X X
Customer Validation Program X X X X
Product documentation X (limited view) X X X
5 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Each team member should register at cacomregister with your company email address and Enterprise Site ID (Note Providing a non-corporate email domain will cause delays and possibly result in the denial of your registration) Your Enterprise Site ID can be obtained from your site administrator or from a CA Customer Care Representative at 800-225-5224 Go to cacomphone for numbers outside North America
New registrations can take up to 48 hours to approve so we advise all new users to register promptly which will help ensure they can access product downloads and case management when needed
Go to cacom and Update Profile and select ldquoEditrdquo to update your Site ID and your personal information
New to CA
Already registered and need to add support
First time users Check Basic Access
and CA Support
Use your business email address
to access CA Support content
Start by clicking ldquoEditrdquo at the bottom
of the page
Registration can take up to 48 hours
If you previously registered for Basic Access and need to add support simply
edit your profile
Select Enterprise Support Access
Having trouble Click to chat with
customer care or give us a call
Enter your Enterprise
Site ID
Keep track of your support cases while yoursquore away from your desk
Download from the App Store gt
Download from Google Play gt
Access the CA Case Management app
ldquoI work with many product vendors and I understand the value of good support CA Support is really helpful when we need them mostrdquomdashFinancial technology
services provider
6 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Working With CA SupportWe offer a separate document dedicated to guiding system administrators and users through Supportcacom Review Working with CA Support to learn more about CA Support services resources and processes The guide provides detailed information on these and many other topics
bull CA Support objectives roles and responsibilities
bull CA Support case management
bull How to customize your online experience with CA Support
bull Managing your implementation and upgrade projects
bull Accessing and using product documentation
Partnering With CA ServicesCA Services can help you get the most business value from our industry-leading software Leveraging our expertise and best practices wersquoll work with you to align project goals to those of your business and help you achieve success through
bull Organization enablement Get your team up and running quickly so you will get value from your solution sooner
bull Technology services Implement a flexible solution that delivers incremental value and that will grow and adapt to evolving business needs
bull Success management Assist in the development and execution of a clear plan for long-term success
Visit cacomservices to see the range of services available
Education and TrainingJoin one of the 25000 courses taught each year by award-winning instructors who average more than 20 years of experience and boast a 94 percent satisfaction rating
Explore your learning path then sign up for free product training or search our full course catalog
If you are in search of continuous learning take advantage of CA Learning Subscriptions for unlimited access
CA delivers a rich array of free training resources that help you make the most of your investment Access our free instructor-led webcasts and web-based product training courses by visiting cacomfreetraining
WorkingWithCASupportGuideforenterprisecustomersandpartners
OrganizationalEnablement
SuccessManagement Services
Technology
BusinessOutcomes
1 Explore Learning Paths
Know more Start now
2Take a free training course
3Purchase individual courses or take advantage of CA Learning Subscription
7 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Joining the CommunitiesCA Communities is the place where customers have 247 access to collaborate on CA products The platform goes far beyond social networking Customers partners and CA employees come to these communities to get answers submit ideas share best practices view product tips attend webcasts and more CA Communities are open to the public for browsing and searching If you are a registered user you will have access to comment vote on product ideation and more
Network with your peersOne benefit of joining these communities is to meet peers and experts who use the same products you do Special programs such as Communities Champions Community Spotlight CA World meetups and webcasts are available to the most active community members
Submit ideasMultiple CA Product Managers mine their community for product ideas and feedback The official process for submitting feedback is called Ideation which is documented here In short customers help shape future versions by submitting ideas and gathering votes from their peers
To date customers and partners have contributed to more than 2000 product features and enhancements
Find answersCA Communities are divided by expertise and product sets Each individual community has a different customer base with different levels of interaction On average more than 50 percent of the questions posted in the community are answered within one to two days
Get product tips The community goes beyond tackling issues Product communities foster innovative conversations with tips on how to take product usage to the next level Technical tips are one of the most viewed content types within communities
CA CHAMPIONSThe CA Community Champions program brings collaboration between customers partners and CA employees to a higher level As a way to say thank you for their prior year online contributions CA Champions gain exclusive access into CA Technologies special privileges and are recognized internally and externally as influencers in the communities Our goal is to have CA Champions regarded as thought leaders across the industry within their areas of expertise
Ready to get startedStart with The Water Cooler community your go-to spot to ask questions submit ideas or find tips tricks and training pertaining to CA Communities
8 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Accessing Premium ContentCustomers who have a current Software and Maintenance Agreement in place have access to CA Support and premium content To confirm the Maintenance packages purchased by your company (per Site ID) contact CA Customer Care at 800-225-5224 Go to cacomphone for numbers outside North America Once your registration is connected to the proper Site ID yoursquoll be able to access all the premium content and support that your company site is entitled to
Premium content includesbull Support case management
bull Chat support (learn which products are included) cacomchat
bull Support escalation access
bull Downloads for products solutions and patches
bull Extended knowledge-base articles
bull Advanced search capabilities
Customer Success ResourcesEvery department within CA is dedicated to the success of our customers If you ever have a question regarding product registration support escalations product roadmaps or general questions about navigating CA you can start with your Customer Success Manager If you are not sure who your Customer Success Manager is contact CA Customer Care at 800-225-5224 Go to cacomphone for numbers outside North America
For more details download the Global Customer Success Solution Brief
ldquoYou really excel in response time and also in expertise We always get a quick response with relevant questions from the startrdquo mdashWorldwide outsourcing provider
9 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Helpful Online Resources Source Whatrsquos here
Cacom
Cacomsupport
Calearningcacom
Communitiescacom
Docopscacom
Supportcacom
Trialscacom
Enablecacompartner The Partner Portal is only available to registered CA Partners If you have questions about your partner status contact CA Customer Care at 800-225-5224 Go to cacomphone for numbers outside North America
cacomcaworld Learn more about CA World the flagship event for CA customers partners and prospects Visit this site to hear about upcoming events and see highlights from prior conferences
bull Data sheets for products and services
bull E-booksbull Infographicsbull Video overviews
bull Customer case studies bull Training pathsbull Analyst informationbull Third-party reviewsbull Chat with presales engineers
bull Training schedule bull Training transcriptbull Training analysis
bull Learner full guide bull Learner quick reference guide
bull CA Maintenance detailsbull Upgrade support servicesbull Fast track support services
bull Enhanced engineer servicesbull Customer Success Advocate
Program
bull Support case managementbull Knowledge-base articlesbull Product notificationsbull Download products and solutionsbull Product compatibility listings
bull SaaS performance sitesbull Support policiesbull Support searchbull Product lifecycle dates
bull Peer-to-peer discussions bull Networking bull Product information
bull Product helpbull Product tips bull Ideation
bull Product announcementsbull Getting-started informationbull Installation procedures bull Detailed product usage information
bull Administration proceduresbull Examplesbull Reference informationbull Downloadable documentation
bull Download trial software bull Get APIs
bull View demos
Connect with CA Technologies
CA Technologies (NASDAQ CA) creates software that fuels transformation for companies and enables them to seize the opportunities of the application economy Software is at the heart of every business in every industry From planning to development to management and security CA is working with companies worldwide to change the way we live transact and communicatemdashacross mobile private and public cloud distributed and mainframe environments Learn more at cacom
10 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Copyright copy 2018 CA All rights reserved All trademarks trade names service marks and logos referenced herein belong to their respective companies This document is for your informational purposes only CS200-328381_0218
Getting Started Checklist Your First 30 DaysTask Start here Role
q Register all employees who will need access to customer care downloads documentation education communities product support or other premium content
cacomregister User Administrator Manager Executive Partner
q Schedule onboarding overview with Customer Success Team Member
cacomphone User Administrator
q Review product documentation and latest release notes docopscacom User Administrator
q Contact CA Services cacomservices AdministratorImplementer
q Download your product supportcacom and navigate to Download Center
User
q Join and follow relevant product communities communitiescacom User Administrator
q Register for free training cacomeducation User
q Contact CA Education to create your learning plan
cacomuseducation-traininglearning-pathshtml
User Administrator
q Subscribe to product notifications supportcacom and subscribe from your profile under ldquomy accountrdquo
User Administrator
q Access ldquogetting startedrdquo instructions in product documentation
docopscacomhome User Administrator
If you have not been contacted by the Customer Success Team please contact Customer Care at 800-225-5224 Go to cacomphone for numbers outside North America
If you have not yet purchased CA Services and are interested in learning more about how our offerings can get you up and running quickly or help you get more out of your CA solution visit cacomservices
3 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Whatrsquos In This Guide
Whorsquos Who 4
Register With CA 4
Learning With CA Education 6
Partnering With CA Services 6
Working With CA Support 6
Joining the Communities 7
Accessing Premium Content 8
Customer Success Resources 8
Helpful Online Resources 9
Getting Started Checklist 10
4 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Whorsquos WhoYour success is our responsibilityAcross CA multiple teams are committed to your success You can count on us to be a strategic partner and to consistently deliver a superior experience We put your organization at the center of all we do and we orchestrate each customer interaction to ensure positive business outcomes Ultimately when you succeed we succeed
Guidance General Questions Technical Support
Customer Success Team
bull Responsible for CA orientation and product onboarding
bull Schedules roadmap presentations
bull Schedules check-in meetings for product success against business outcomes
bull Monitors product installation and adoption
bull Provides contact for services and support escalations
bull Shares best practices
Customer Care
bull Provides license keys
bull Provides cacom assistance (including registration password and product download support)
bull Provides chat support
bull Provides education support for course access and LMS troubleshooting
bull Provides partner support for portal access
bull Provides account services (such as billing and address changes)
bull Offers non-technical assistance in Customer Care Community
Support Engineers
bull Provides product support for downloads installation upgrades and migrations
bull Provides chat support when opening a new case
bull Participates in communities to help answer product related questions
bull Writes publically accessible knowledge articles based on past issues to help facilitate self-service support
bull Submits product change requests to product engineering teams
Register With CAWhy register Visit cacomregister to gain access to product downloads premium support content and case management
Registration Access Basic Access CA Education CA Support CA PartnerCA Partner Portal X
Product downloads X X
Support case management X X
Premium support content X X
Solution downloads X X
Certification exams X X
CA Communities X X X X
Product Ideation X X X
Instructor-led and online courses X X X
Webcasts X X X X
Cacom content X X X X
Customer Validation Program X X X X
Product documentation X (limited view) X X X
5 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Each team member should register at cacomregister with your company email address and Enterprise Site ID (Note Providing a non-corporate email domain will cause delays and possibly result in the denial of your registration) Your Enterprise Site ID can be obtained from your site administrator or from a CA Customer Care Representative at 800-225-5224 Go to cacomphone for numbers outside North America
New registrations can take up to 48 hours to approve so we advise all new users to register promptly which will help ensure they can access product downloads and case management when needed
Go to cacom and Update Profile and select ldquoEditrdquo to update your Site ID and your personal information
New to CA
Already registered and need to add support
First time users Check Basic Access
and CA Support
Use your business email address
to access CA Support content
Start by clicking ldquoEditrdquo at the bottom
of the page
Registration can take up to 48 hours
If you previously registered for Basic Access and need to add support simply
edit your profile
Select Enterprise Support Access
Having trouble Click to chat with
customer care or give us a call
Enter your Enterprise
Site ID
Keep track of your support cases while yoursquore away from your desk
Download from the App Store gt
Download from Google Play gt
Access the CA Case Management app
ldquoI work with many product vendors and I understand the value of good support CA Support is really helpful when we need them mostrdquomdashFinancial technology
services provider
6 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Working With CA SupportWe offer a separate document dedicated to guiding system administrators and users through Supportcacom Review Working with CA Support to learn more about CA Support services resources and processes The guide provides detailed information on these and many other topics
bull CA Support objectives roles and responsibilities
bull CA Support case management
bull How to customize your online experience with CA Support
bull Managing your implementation and upgrade projects
bull Accessing and using product documentation
Partnering With CA ServicesCA Services can help you get the most business value from our industry-leading software Leveraging our expertise and best practices wersquoll work with you to align project goals to those of your business and help you achieve success through
bull Organization enablement Get your team up and running quickly so you will get value from your solution sooner
bull Technology services Implement a flexible solution that delivers incremental value and that will grow and adapt to evolving business needs
bull Success management Assist in the development and execution of a clear plan for long-term success
Visit cacomservices to see the range of services available
Education and TrainingJoin one of the 25000 courses taught each year by award-winning instructors who average more than 20 years of experience and boast a 94 percent satisfaction rating
Explore your learning path then sign up for free product training or search our full course catalog
If you are in search of continuous learning take advantage of CA Learning Subscriptions for unlimited access
CA delivers a rich array of free training resources that help you make the most of your investment Access our free instructor-led webcasts and web-based product training courses by visiting cacomfreetraining
WorkingWithCASupportGuideforenterprisecustomersandpartners
OrganizationalEnablement
SuccessManagement Services
Technology
BusinessOutcomes
1 Explore Learning Paths
Know more Start now
2Take a free training course
3Purchase individual courses or take advantage of CA Learning Subscription
7 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Joining the CommunitiesCA Communities is the place where customers have 247 access to collaborate on CA products The platform goes far beyond social networking Customers partners and CA employees come to these communities to get answers submit ideas share best practices view product tips attend webcasts and more CA Communities are open to the public for browsing and searching If you are a registered user you will have access to comment vote on product ideation and more
Network with your peersOne benefit of joining these communities is to meet peers and experts who use the same products you do Special programs such as Communities Champions Community Spotlight CA World meetups and webcasts are available to the most active community members
Submit ideasMultiple CA Product Managers mine their community for product ideas and feedback The official process for submitting feedback is called Ideation which is documented here In short customers help shape future versions by submitting ideas and gathering votes from their peers
To date customers and partners have contributed to more than 2000 product features and enhancements
Find answersCA Communities are divided by expertise and product sets Each individual community has a different customer base with different levels of interaction On average more than 50 percent of the questions posted in the community are answered within one to two days
Get product tips The community goes beyond tackling issues Product communities foster innovative conversations with tips on how to take product usage to the next level Technical tips are one of the most viewed content types within communities
CA CHAMPIONSThe CA Community Champions program brings collaboration between customers partners and CA employees to a higher level As a way to say thank you for their prior year online contributions CA Champions gain exclusive access into CA Technologies special privileges and are recognized internally and externally as influencers in the communities Our goal is to have CA Champions regarded as thought leaders across the industry within their areas of expertise
Ready to get startedStart with The Water Cooler community your go-to spot to ask questions submit ideas or find tips tricks and training pertaining to CA Communities
8 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Accessing Premium ContentCustomers who have a current Software and Maintenance Agreement in place have access to CA Support and premium content To confirm the Maintenance packages purchased by your company (per Site ID) contact CA Customer Care at 800-225-5224 Go to cacomphone for numbers outside North America Once your registration is connected to the proper Site ID yoursquoll be able to access all the premium content and support that your company site is entitled to
Premium content includesbull Support case management
bull Chat support (learn which products are included) cacomchat
bull Support escalation access
bull Downloads for products solutions and patches
bull Extended knowledge-base articles
bull Advanced search capabilities
Customer Success ResourcesEvery department within CA is dedicated to the success of our customers If you ever have a question regarding product registration support escalations product roadmaps or general questions about navigating CA you can start with your Customer Success Manager If you are not sure who your Customer Success Manager is contact CA Customer Care at 800-225-5224 Go to cacomphone for numbers outside North America
For more details download the Global Customer Success Solution Brief
ldquoYou really excel in response time and also in expertise We always get a quick response with relevant questions from the startrdquo mdashWorldwide outsourcing provider
9 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Helpful Online Resources Source Whatrsquos here
Cacom
Cacomsupport
Calearningcacom
Communitiescacom
Docopscacom
Supportcacom
Trialscacom
Enablecacompartner The Partner Portal is only available to registered CA Partners If you have questions about your partner status contact CA Customer Care at 800-225-5224 Go to cacomphone for numbers outside North America
cacomcaworld Learn more about CA World the flagship event for CA customers partners and prospects Visit this site to hear about upcoming events and see highlights from prior conferences
bull Data sheets for products and services
bull E-booksbull Infographicsbull Video overviews
bull Customer case studies bull Training pathsbull Analyst informationbull Third-party reviewsbull Chat with presales engineers
bull Training schedule bull Training transcriptbull Training analysis
bull Learner full guide bull Learner quick reference guide
bull CA Maintenance detailsbull Upgrade support servicesbull Fast track support services
bull Enhanced engineer servicesbull Customer Success Advocate
Program
bull Support case managementbull Knowledge-base articlesbull Product notificationsbull Download products and solutionsbull Product compatibility listings
bull SaaS performance sitesbull Support policiesbull Support searchbull Product lifecycle dates
bull Peer-to-peer discussions bull Networking bull Product information
bull Product helpbull Product tips bull Ideation
bull Product announcementsbull Getting-started informationbull Installation procedures bull Detailed product usage information
bull Administration proceduresbull Examplesbull Reference informationbull Downloadable documentation
bull Download trial software bull Get APIs
bull View demos
Connect with CA Technologies
CA Technologies (NASDAQ CA) creates software that fuels transformation for companies and enables them to seize the opportunities of the application economy Software is at the heart of every business in every industry From planning to development to management and security CA is working with companies worldwide to change the way we live transact and communicatemdashacross mobile private and public cloud distributed and mainframe environments Learn more at cacom
10 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Copyright copy 2018 CA All rights reserved All trademarks trade names service marks and logos referenced herein belong to their respective companies This document is for your informational purposes only CS200-328381_0218
Getting Started Checklist Your First 30 DaysTask Start here Role
q Register all employees who will need access to customer care downloads documentation education communities product support or other premium content
cacomregister User Administrator Manager Executive Partner
q Schedule onboarding overview with Customer Success Team Member
cacomphone User Administrator
q Review product documentation and latest release notes docopscacom User Administrator
q Contact CA Services cacomservices AdministratorImplementer
q Download your product supportcacom and navigate to Download Center
User
q Join and follow relevant product communities communitiescacom User Administrator
q Register for free training cacomeducation User
q Contact CA Education to create your learning plan
cacomuseducation-traininglearning-pathshtml
User Administrator
q Subscribe to product notifications supportcacom and subscribe from your profile under ldquomy accountrdquo
User Administrator
q Access ldquogetting startedrdquo instructions in product documentation
docopscacomhome User Administrator
If you have not been contacted by the Customer Success Team please contact Customer Care at 800-225-5224 Go to cacomphone for numbers outside North America
If you have not yet purchased CA Services and are interested in learning more about how our offerings can get you up and running quickly or help you get more out of your CA solution visit cacomservices
4 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Whorsquos WhoYour success is our responsibilityAcross CA multiple teams are committed to your success You can count on us to be a strategic partner and to consistently deliver a superior experience We put your organization at the center of all we do and we orchestrate each customer interaction to ensure positive business outcomes Ultimately when you succeed we succeed
Guidance General Questions Technical Support
Customer Success Team
bull Responsible for CA orientation and product onboarding
bull Schedules roadmap presentations
bull Schedules check-in meetings for product success against business outcomes
bull Monitors product installation and adoption
bull Provides contact for services and support escalations
bull Shares best practices
Customer Care
bull Provides license keys
bull Provides cacom assistance (including registration password and product download support)
bull Provides chat support
bull Provides education support for course access and LMS troubleshooting
bull Provides partner support for portal access
bull Provides account services (such as billing and address changes)
bull Offers non-technical assistance in Customer Care Community
Support Engineers
bull Provides product support for downloads installation upgrades and migrations
bull Provides chat support when opening a new case
bull Participates in communities to help answer product related questions
bull Writes publically accessible knowledge articles based on past issues to help facilitate self-service support
bull Submits product change requests to product engineering teams
Register With CAWhy register Visit cacomregister to gain access to product downloads premium support content and case management
Registration Access Basic Access CA Education CA Support CA PartnerCA Partner Portal X
Product downloads X X
Support case management X X
Premium support content X X
Solution downloads X X
Certification exams X X
CA Communities X X X X
Product Ideation X X X
Instructor-led and online courses X X X
Webcasts X X X X
Cacom content X X X X
Customer Validation Program X X X X
Product documentation X (limited view) X X X
5 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Each team member should register at cacomregister with your company email address and Enterprise Site ID (Note Providing a non-corporate email domain will cause delays and possibly result in the denial of your registration) Your Enterprise Site ID can be obtained from your site administrator or from a CA Customer Care Representative at 800-225-5224 Go to cacomphone for numbers outside North America
New registrations can take up to 48 hours to approve so we advise all new users to register promptly which will help ensure they can access product downloads and case management when needed
Go to cacom and Update Profile and select ldquoEditrdquo to update your Site ID and your personal information
New to CA
Already registered and need to add support
First time users Check Basic Access
and CA Support
Use your business email address
to access CA Support content
Start by clicking ldquoEditrdquo at the bottom
of the page
Registration can take up to 48 hours
If you previously registered for Basic Access and need to add support simply
edit your profile
Select Enterprise Support Access
Having trouble Click to chat with
customer care or give us a call
Enter your Enterprise
Site ID
Keep track of your support cases while yoursquore away from your desk
Download from the App Store gt
Download from Google Play gt
Access the CA Case Management app
ldquoI work with many product vendors and I understand the value of good support CA Support is really helpful when we need them mostrdquomdashFinancial technology
services provider
6 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Working With CA SupportWe offer a separate document dedicated to guiding system administrators and users through Supportcacom Review Working with CA Support to learn more about CA Support services resources and processes The guide provides detailed information on these and many other topics
bull CA Support objectives roles and responsibilities
bull CA Support case management
bull How to customize your online experience with CA Support
bull Managing your implementation and upgrade projects
bull Accessing and using product documentation
Partnering With CA ServicesCA Services can help you get the most business value from our industry-leading software Leveraging our expertise and best practices wersquoll work with you to align project goals to those of your business and help you achieve success through
bull Organization enablement Get your team up and running quickly so you will get value from your solution sooner
bull Technology services Implement a flexible solution that delivers incremental value and that will grow and adapt to evolving business needs
bull Success management Assist in the development and execution of a clear plan for long-term success
Visit cacomservices to see the range of services available
Education and TrainingJoin one of the 25000 courses taught each year by award-winning instructors who average more than 20 years of experience and boast a 94 percent satisfaction rating
Explore your learning path then sign up for free product training or search our full course catalog
If you are in search of continuous learning take advantage of CA Learning Subscriptions for unlimited access
CA delivers a rich array of free training resources that help you make the most of your investment Access our free instructor-led webcasts and web-based product training courses by visiting cacomfreetraining
WorkingWithCASupportGuideforenterprisecustomersandpartners
OrganizationalEnablement
SuccessManagement Services
Technology
BusinessOutcomes
1 Explore Learning Paths
Know more Start now
2Take a free training course
3Purchase individual courses or take advantage of CA Learning Subscription
7 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Joining the CommunitiesCA Communities is the place where customers have 247 access to collaborate on CA products The platform goes far beyond social networking Customers partners and CA employees come to these communities to get answers submit ideas share best practices view product tips attend webcasts and more CA Communities are open to the public for browsing and searching If you are a registered user you will have access to comment vote on product ideation and more
Network with your peersOne benefit of joining these communities is to meet peers and experts who use the same products you do Special programs such as Communities Champions Community Spotlight CA World meetups and webcasts are available to the most active community members
Submit ideasMultiple CA Product Managers mine their community for product ideas and feedback The official process for submitting feedback is called Ideation which is documented here In short customers help shape future versions by submitting ideas and gathering votes from their peers
To date customers and partners have contributed to more than 2000 product features and enhancements
Find answersCA Communities are divided by expertise and product sets Each individual community has a different customer base with different levels of interaction On average more than 50 percent of the questions posted in the community are answered within one to two days
Get product tips The community goes beyond tackling issues Product communities foster innovative conversations with tips on how to take product usage to the next level Technical tips are one of the most viewed content types within communities
CA CHAMPIONSThe CA Community Champions program brings collaboration between customers partners and CA employees to a higher level As a way to say thank you for their prior year online contributions CA Champions gain exclusive access into CA Technologies special privileges and are recognized internally and externally as influencers in the communities Our goal is to have CA Champions regarded as thought leaders across the industry within their areas of expertise
Ready to get startedStart with The Water Cooler community your go-to spot to ask questions submit ideas or find tips tricks and training pertaining to CA Communities
8 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Accessing Premium ContentCustomers who have a current Software and Maintenance Agreement in place have access to CA Support and premium content To confirm the Maintenance packages purchased by your company (per Site ID) contact CA Customer Care at 800-225-5224 Go to cacomphone for numbers outside North America Once your registration is connected to the proper Site ID yoursquoll be able to access all the premium content and support that your company site is entitled to
Premium content includesbull Support case management
bull Chat support (learn which products are included) cacomchat
bull Support escalation access
bull Downloads for products solutions and patches
bull Extended knowledge-base articles
bull Advanced search capabilities
Customer Success ResourcesEvery department within CA is dedicated to the success of our customers If you ever have a question regarding product registration support escalations product roadmaps or general questions about navigating CA you can start with your Customer Success Manager If you are not sure who your Customer Success Manager is contact CA Customer Care at 800-225-5224 Go to cacomphone for numbers outside North America
For more details download the Global Customer Success Solution Brief
ldquoYou really excel in response time and also in expertise We always get a quick response with relevant questions from the startrdquo mdashWorldwide outsourcing provider
9 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Helpful Online Resources Source Whatrsquos here
Cacom
Cacomsupport
Calearningcacom
Communitiescacom
Docopscacom
Supportcacom
Trialscacom
Enablecacompartner The Partner Portal is only available to registered CA Partners If you have questions about your partner status contact CA Customer Care at 800-225-5224 Go to cacomphone for numbers outside North America
cacomcaworld Learn more about CA World the flagship event for CA customers partners and prospects Visit this site to hear about upcoming events and see highlights from prior conferences
bull Data sheets for products and services
bull E-booksbull Infographicsbull Video overviews
bull Customer case studies bull Training pathsbull Analyst informationbull Third-party reviewsbull Chat with presales engineers
bull Training schedule bull Training transcriptbull Training analysis
bull Learner full guide bull Learner quick reference guide
bull CA Maintenance detailsbull Upgrade support servicesbull Fast track support services
bull Enhanced engineer servicesbull Customer Success Advocate
Program
bull Support case managementbull Knowledge-base articlesbull Product notificationsbull Download products and solutionsbull Product compatibility listings
bull SaaS performance sitesbull Support policiesbull Support searchbull Product lifecycle dates
bull Peer-to-peer discussions bull Networking bull Product information
bull Product helpbull Product tips bull Ideation
bull Product announcementsbull Getting-started informationbull Installation procedures bull Detailed product usage information
bull Administration proceduresbull Examplesbull Reference informationbull Downloadable documentation
bull Download trial software bull Get APIs
bull View demos
Connect with CA Technologies
CA Technologies (NASDAQ CA) creates software that fuels transformation for companies and enables them to seize the opportunities of the application economy Software is at the heart of every business in every industry From planning to development to management and security CA is working with companies worldwide to change the way we live transact and communicatemdashacross mobile private and public cloud distributed and mainframe environments Learn more at cacom
10 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Copyright copy 2018 CA All rights reserved All trademarks trade names service marks and logos referenced herein belong to their respective companies This document is for your informational purposes only CS200-328381_0218
Getting Started Checklist Your First 30 DaysTask Start here Role
q Register all employees who will need access to customer care downloads documentation education communities product support or other premium content
cacomregister User Administrator Manager Executive Partner
q Schedule onboarding overview with Customer Success Team Member
cacomphone User Administrator
q Review product documentation and latest release notes docopscacom User Administrator
q Contact CA Services cacomservices AdministratorImplementer
q Download your product supportcacom and navigate to Download Center
User
q Join and follow relevant product communities communitiescacom User Administrator
q Register for free training cacomeducation User
q Contact CA Education to create your learning plan
cacomuseducation-traininglearning-pathshtml
User Administrator
q Subscribe to product notifications supportcacom and subscribe from your profile under ldquomy accountrdquo
User Administrator
q Access ldquogetting startedrdquo instructions in product documentation
docopscacomhome User Administrator
If you have not been contacted by the Customer Success Team please contact Customer Care at 800-225-5224 Go to cacomphone for numbers outside North America
If you have not yet purchased CA Services and are interested in learning more about how our offerings can get you up and running quickly or help you get more out of your CA solution visit cacomservices
5 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Each team member should register at cacomregister with your company email address and Enterprise Site ID (Note Providing a non-corporate email domain will cause delays and possibly result in the denial of your registration) Your Enterprise Site ID can be obtained from your site administrator or from a CA Customer Care Representative at 800-225-5224 Go to cacomphone for numbers outside North America
New registrations can take up to 48 hours to approve so we advise all new users to register promptly which will help ensure they can access product downloads and case management when needed
Go to cacom and Update Profile and select ldquoEditrdquo to update your Site ID and your personal information
New to CA
Already registered and need to add support
First time users Check Basic Access
and CA Support
Use your business email address
to access CA Support content
Start by clicking ldquoEditrdquo at the bottom
of the page
Registration can take up to 48 hours
If you previously registered for Basic Access and need to add support simply
edit your profile
Select Enterprise Support Access
Having trouble Click to chat with
customer care or give us a call
Enter your Enterprise
Site ID
Keep track of your support cases while yoursquore away from your desk
Download from the App Store gt
Download from Google Play gt
Access the CA Case Management app
ldquoI work with many product vendors and I understand the value of good support CA Support is really helpful when we need them mostrdquomdashFinancial technology
services provider
6 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Working With CA SupportWe offer a separate document dedicated to guiding system administrators and users through Supportcacom Review Working with CA Support to learn more about CA Support services resources and processes The guide provides detailed information on these and many other topics
bull CA Support objectives roles and responsibilities
bull CA Support case management
bull How to customize your online experience with CA Support
bull Managing your implementation and upgrade projects
bull Accessing and using product documentation
Partnering With CA ServicesCA Services can help you get the most business value from our industry-leading software Leveraging our expertise and best practices wersquoll work with you to align project goals to those of your business and help you achieve success through
bull Organization enablement Get your team up and running quickly so you will get value from your solution sooner
bull Technology services Implement a flexible solution that delivers incremental value and that will grow and adapt to evolving business needs
bull Success management Assist in the development and execution of a clear plan for long-term success
Visit cacomservices to see the range of services available
Education and TrainingJoin one of the 25000 courses taught each year by award-winning instructors who average more than 20 years of experience and boast a 94 percent satisfaction rating
Explore your learning path then sign up for free product training or search our full course catalog
If you are in search of continuous learning take advantage of CA Learning Subscriptions for unlimited access
CA delivers a rich array of free training resources that help you make the most of your investment Access our free instructor-led webcasts and web-based product training courses by visiting cacomfreetraining
WorkingWithCASupportGuideforenterprisecustomersandpartners
OrganizationalEnablement
SuccessManagement Services
Technology
BusinessOutcomes
1 Explore Learning Paths
Know more Start now
2Take a free training course
3Purchase individual courses or take advantage of CA Learning Subscription
7 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Joining the CommunitiesCA Communities is the place where customers have 247 access to collaborate on CA products The platform goes far beyond social networking Customers partners and CA employees come to these communities to get answers submit ideas share best practices view product tips attend webcasts and more CA Communities are open to the public for browsing and searching If you are a registered user you will have access to comment vote on product ideation and more
Network with your peersOne benefit of joining these communities is to meet peers and experts who use the same products you do Special programs such as Communities Champions Community Spotlight CA World meetups and webcasts are available to the most active community members
Submit ideasMultiple CA Product Managers mine their community for product ideas and feedback The official process for submitting feedback is called Ideation which is documented here In short customers help shape future versions by submitting ideas and gathering votes from their peers
To date customers and partners have contributed to more than 2000 product features and enhancements
Find answersCA Communities are divided by expertise and product sets Each individual community has a different customer base with different levels of interaction On average more than 50 percent of the questions posted in the community are answered within one to two days
Get product tips The community goes beyond tackling issues Product communities foster innovative conversations with tips on how to take product usage to the next level Technical tips are one of the most viewed content types within communities
CA CHAMPIONSThe CA Community Champions program brings collaboration between customers partners and CA employees to a higher level As a way to say thank you for their prior year online contributions CA Champions gain exclusive access into CA Technologies special privileges and are recognized internally and externally as influencers in the communities Our goal is to have CA Champions regarded as thought leaders across the industry within their areas of expertise
Ready to get startedStart with The Water Cooler community your go-to spot to ask questions submit ideas or find tips tricks and training pertaining to CA Communities
8 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Accessing Premium ContentCustomers who have a current Software and Maintenance Agreement in place have access to CA Support and premium content To confirm the Maintenance packages purchased by your company (per Site ID) contact CA Customer Care at 800-225-5224 Go to cacomphone for numbers outside North America Once your registration is connected to the proper Site ID yoursquoll be able to access all the premium content and support that your company site is entitled to
Premium content includesbull Support case management
bull Chat support (learn which products are included) cacomchat
bull Support escalation access
bull Downloads for products solutions and patches
bull Extended knowledge-base articles
bull Advanced search capabilities
Customer Success ResourcesEvery department within CA is dedicated to the success of our customers If you ever have a question regarding product registration support escalations product roadmaps or general questions about navigating CA you can start with your Customer Success Manager If you are not sure who your Customer Success Manager is contact CA Customer Care at 800-225-5224 Go to cacomphone for numbers outside North America
For more details download the Global Customer Success Solution Brief
ldquoYou really excel in response time and also in expertise We always get a quick response with relevant questions from the startrdquo mdashWorldwide outsourcing provider
9 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Helpful Online Resources Source Whatrsquos here
Cacom
Cacomsupport
Calearningcacom
Communitiescacom
Docopscacom
Supportcacom
Trialscacom
Enablecacompartner The Partner Portal is only available to registered CA Partners If you have questions about your partner status contact CA Customer Care at 800-225-5224 Go to cacomphone for numbers outside North America
cacomcaworld Learn more about CA World the flagship event for CA customers partners and prospects Visit this site to hear about upcoming events and see highlights from prior conferences
bull Data sheets for products and services
bull E-booksbull Infographicsbull Video overviews
bull Customer case studies bull Training pathsbull Analyst informationbull Third-party reviewsbull Chat with presales engineers
bull Training schedule bull Training transcriptbull Training analysis
bull Learner full guide bull Learner quick reference guide
bull CA Maintenance detailsbull Upgrade support servicesbull Fast track support services
bull Enhanced engineer servicesbull Customer Success Advocate
Program
bull Support case managementbull Knowledge-base articlesbull Product notificationsbull Download products and solutionsbull Product compatibility listings
bull SaaS performance sitesbull Support policiesbull Support searchbull Product lifecycle dates
bull Peer-to-peer discussions bull Networking bull Product information
bull Product helpbull Product tips bull Ideation
bull Product announcementsbull Getting-started informationbull Installation procedures bull Detailed product usage information
bull Administration proceduresbull Examplesbull Reference informationbull Downloadable documentation
bull Download trial software bull Get APIs
bull View demos
Connect with CA Technologies
CA Technologies (NASDAQ CA) creates software that fuels transformation for companies and enables them to seize the opportunities of the application economy Software is at the heart of every business in every industry From planning to development to management and security CA is working with companies worldwide to change the way we live transact and communicatemdashacross mobile private and public cloud distributed and mainframe environments Learn more at cacom
10 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Copyright copy 2018 CA All rights reserved All trademarks trade names service marks and logos referenced herein belong to their respective companies This document is for your informational purposes only CS200-328381_0218
Getting Started Checklist Your First 30 DaysTask Start here Role
q Register all employees who will need access to customer care downloads documentation education communities product support or other premium content
cacomregister User Administrator Manager Executive Partner
q Schedule onboarding overview with Customer Success Team Member
cacomphone User Administrator
q Review product documentation and latest release notes docopscacom User Administrator
q Contact CA Services cacomservices AdministratorImplementer
q Download your product supportcacom and navigate to Download Center
User
q Join and follow relevant product communities communitiescacom User Administrator
q Register for free training cacomeducation User
q Contact CA Education to create your learning plan
cacomuseducation-traininglearning-pathshtml
User Administrator
q Subscribe to product notifications supportcacom and subscribe from your profile under ldquomy accountrdquo
User Administrator
q Access ldquogetting startedrdquo instructions in product documentation
docopscacomhome User Administrator
If you have not been contacted by the Customer Success Team please contact Customer Care at 800-225-5224 Go to cacomphone for numbers outside North America
If you have not yet purchased CA Services and are interested in learning more about how our offerings can get you up and running quickly or help you get more out of your CA solution visit cacomservices
6 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Working With CA SupportWe offer a separate document dedicated to guiding system administrators and users through Supportcacom Review Working with CA Support to learn more about CA Support services resources and processes The guide provides detailed information on these and many other topics
bull CA Support objectives roles and responsibilities
bull CA Support case management
bull How to customize your online experience with CA Support
bull Managing your implementation and upgrade projects
bull Accessing and using product documentation
Partnering With CA ServicesCA Services can help you get the most business value from our industry-leading software Leveraging our expertise and best practices wersquoll work with you to align project goals to those of your business and help you achieve success through
bull Organization enablement Get your team up and running quickly so you will get value from your solution sooner
bull Technology services Implement a flexible solution that delivers incremental value and that will grow and adapt to evolving business needs
bull Success management Assist in the development and execution of a clear plan for long-term success
Visit cacomservices to see the range of services available
Education and TrainingJoin one of the 25000 courses taught each year by award-winning instructors who average more than 20 years of experience and boast a 94 percent satisfaction rating
Explore your learning path then sign up for free product training or search our full course catalog
If you are in search of continuous learning take advantage of CA Learning Subscriptions for unlimited access
CA delivers a rich array of free training resources that help you make the most of your investment Access our free instructor-led webcasts and web-based product training courses by visiting cacomfreetraining
WorkingWithCASupportGuideforenterprisecustomersandpartners
OrganizationalEnablement
SuccessManagement Services
Technology
BusinessOutcomes
1 Explore Learning Paths
Know more Start now
2Take a free training course
3Purchase individual courses or take advantage of CA Learning Subscription
7 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Joining the CommunitiesCA Communities is the place where customers have 247 access to collaborate on CA products The platform goes far beyond social networking Customers partners and CA employees come to these communities to get answers submit ideas share best practices view product tips attend webcasts and more CA Communities are open to the public for browsing and searching If you are a registered user you will have access to comment vote on product ideation and more
Network with your peersOne benefit of joining these communities is to meet peers and experts who use the same products you do Special programs such as Communities Champions Community Spotlight CA World meetups and webcasts are available to the most active community members
Submit ideasMultiple CA Product Managers mine their community for product ideas and feedback The official process for submitting feedback is called Ideation which is documented here In short customers help shape future versions by submitting ideas and gathering votes from their peers
To date customers and partners have contributed to more than 2000 product features and enhancements
Find answersCA Communities are divided by expertise and product sets Each individual community has a different customer base with different levels of interaction On average more than 50 percent of the questions posted in the community are answered within one to two days
Get product tips The community goes beyond tackling issues Product communities foster innovative conversations with tips on how to take product usage to the next level Technical tips are one of the most viewed content types within communities
CA CHAMPIONSThe CA Community Champions program brings collaboration between customers partners and CA employees to a higher level As a way to say thank you for their prior year online contributions CA Champions gain exclusive access into CA Technologies special privileges and are recognized internally and externally as influencers in the communities Our goal is to have CA Champions regarded as thought leaders across the industry within their areas of expertise
Ready to get startedStart with The Water Cooler community your go-to spot to ask questions submit ideas or find tips tricks and training pertaining to CA Communities
8 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Accessing Premium ContentCustomers who have a current Software and Maintenance Agreement in place have access to CA Support and premium content To confirm the Maintenance packages purchased by your company (per Site ID) contact CA Customer Care at 800-225-5224 Go to cacomphone for numbers outside North America Once your registration is connected to the proper Site ID yoursquoll be able to access all the premium content and support that your company site is entitled to
Premium content includesbull Support case management
bull Chat support (learn which products are included) cacomchat
bull Support escalation access
bull Downloads for products solutions and patches
bull Extended knowledge-base articles
bull Advanced search capabilities
Customer Success ResourcesEvery department within CA is dedicated to the success of our customers If you ever have a question regarding product registration support escalations product roadmaps or general questions about navigating CA you can start with your Customer Success Manager If you are not sure who your Customer Success Manager is contact CA Customer Care at 800-225-5224 Go to cacomphone for numbers outside North America
For more details download the Global Customer Success Solution Brief
ldquoYou really excel in response time and also in expertise We always get a quick response with relevant questions from the startrdquo mdashWorldwide outsourcing provider
9 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Helpful Online Resources Source Whatrsquos here
Cacom
Cacomsupport
Calearningcacom
Communitiescacom
Docopscacom
Supportcacom
Trialscacom
Enablecacompartner The Partner Portal is only available to registered CA Partners If you have questions about your partner status contact CA Customer Care at 800-225-5224 Go to cacomphone for numbers outside North America
cacomcaworld Learn more about CA World the flagship event for CA customers partners and prospects Visit this site to hear about upcoming events and see highlights from prior conferences
bull Data sheets for products and services
bull E-booksbull Infographicsbull Video overviews
bull Customer case studies bull Training pathsbull Analyst informationbull Third-party reviewsbull Chat with presales engineers
bull Training schedule bull Training transcriptbull Training analysis
bull Learner full guide bull Learner quick reference guide
bull CA Maintenance detailsbull Upgrade support servicesbull Fast track support services
bull Enhanced engineer servicesbull Customer Success Advocate
Program
bull Support case managementbull Knowledge-base articlesbull Product notificationsbull Download products and solutionsbull Product compatibility listings
bull SaaS performance sitesbull Support policiesbull Support searchbull Product lifecycle dates
bull Peer-to-peer discussions bull Networking bull Product information
bull Product helpbull Product tips bull Ideation
bull Product announcementsbull Getting-started informationbull Installation procedures bull Detailed product usage information
bull Administration proceduresbull Examplesbull Reference informationbull Downloadable documentation
bull Download trial software bull Get APIs
bull View demos
Connect with CA Technologies
CA Technologies (NASDAQ CA) creates software that fuels transformation for companies and enables them to seize the opportunities of the application economy Software is at the heart of every business in every industry From planning to development to management and security CA is working with companies worldwide to change the way we live transact and communicatemdashacross mobile private and public cloud distributed and mainframe environments Learn more at cacom
10 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Copyright copy 2018 CA All rights reserved All trademarks trade names service marks and logos referenced herein belong to their respective companies This document is for your informational purposes only CS200-328381_0218
Getting Started Checklist Your First 30 DaysTask Start here Role
q Register all employees who will need access to customer care downloads documentation education communities product support or other premium content
cacomregister User Administrator Manager Executive Partner
q Schedule onboarding overview with Customer Success Team Member
cacomphone User Administrator
q Review product documentation and latest release notes docopscacom User Administrator
q Contact CA Services cacomservices AdministratorImplementer
q Download your product supportcacom and navigate to Download Center
User
q Join and follow relevant product communities communitiescacom User Administrator
q Register for free training cacomeducation User
q Contact CA Education to create your learning plan
cacomuseducation-traininglearning-pathshtml
User Administrator
q Subscribe to product notifications supportcacom and subscribe from your profile under ldquomy accountrdquo
User Administrator
q Access ldquogetting startedrdquo instructions in product documentation
docopscacomhome User Administrator
If you have not been contacted by the Customer Success Team please contact Customer Care at 800-225-5224 Go to cacomphone for numbers outside North America
If you have not yet purchased CA Services and are interested in learning more about how our offerings can get you up and running quickly or help you get more out of your CA solution visit cacomservices
7 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Joining the CommunitiesCA Communities is the place where customers have 247 access to collaborate on CA products The platform goes far beyond social networking Customers partners and CA employees come to these communities to get answers submit ideas share best practices view product tips attend webcasts and more CA Communities are open to the public for browsing and searching If you are a registered user you will have access to comment vote on product ideation and more
Network with your peersOne benefit of joining these communities is to meet peers and experts who use the same products you do Special programs such as Communities Champions Community Spotlight CA World meetups and webcasts are available to the most active community members
Submit ideasMultiple CA Product Managers mine their community for product ideas and feedback The official process for submitting feedback is called Ideation which is documented here In short customers help shape future versions by submitting ideas and gathering votes from their peers
To date customers and partners have contributed to more than 2000 product features and enhancements
Find answersCA Communities are divided by expertise and product sets Each individual community has a different customer base with different levels of interaction On average more than 50 percent of the questions posted in the community are answered within one to two days
Get product tips The community goes beyond tackling issues Product communities foster innovative conversations with tips on how to take product usage to the next level Technical tips are one of the most viewed content types within communities
CA CHAMPIONSThe CA Community Champions program brings collaboration between customers partners and CA employees to a higher level As a way to say thank you for their prior year online contributions CA Champions gain exclusive access into CA Technologies special privileges and are recognized internally and externally as influencers in the communities Our goal is to have CA Champions regarded as thought leaders across the industry within their areas of expertise
Ready to get startedStart with The Water Cooler community your go-to spot to ask questions submit ideas or find tips tricks and training pertaining to CA Communities
8 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Accessing Premium ContentCustomers who have a current Software and Maintenance Agreement in place have access to CA Support and premium content To confirm the Maintenance packages purchased by your company (per Site ID) contact CA Customer Care at 800-225-5224 Go to cacomphone for numbers outside North America Once your registration is connected to the proper Site ID yoursquoll be able to access all the premium content and support that your company site is entitled to
Premium content includesbull Support case management
bull Chat support (learn which products are included) cacomchat
bull Support escalation access
bull Downloads for products solutions and patches
bull Extended knowledge-base articles
bull Advanced search capabilities
Customer Success ResourcesEvery department within CA is dedicated to the success of our customers If you ever have a question regarding product registration support escalations product roadmaps or general questions about navigating CA you can start with your Customer Success Manager If you are not sure who your Customer Success Manager is contact CA Customer Care at 800-225-5224 Go to cacomphone for numbers outside North America
For more details download the Global Customer Success Solution Brief
ldquoYou really excel in response time and also in expertise We always get a quick response with relevant questions from the startrdquo mdashWorldwide outsourcing provider
9 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Helpful Online Resources Source Whatrsquos here
Cacom
Cacomsupport
Calearningcacom
Communitiescacom
Docopscacom
Supportcacom
Trialscacom
Enablecacompartner The Partner Portal is only available to registered CA Partners If you have questions about your partner status contact CA Customer Care at 800-225-5224 Go to cacomphone for numbers outside North America
cacomcaworld Learn more about CA World the flagship event for CA customers partners and prospects Visit this site to hear about upcoming events and see highlights from prior conferences
bull Data sheets for products and services
bull E-booksbull Infographicsbull Video overviews
bull Customer case studies bull Training pathsbull Analyst informationbull Third-party reviewsbull Chat with presales engineers
bull Training schedule bull Training transcriptbull Training analysis
bull Learner full guide bull Learner quick reference guide
bull CA Maintenance detailsbull Upgrade support servicesbull Fast track support services
bull Enhanced engineer servicesbull Customer Success Advocate
Program
bull Support case managementbull Knowledge-base articlesbull Product notificationsbull Download products and solutionsbull Product compatibility listings
bull SaaS performance sitesbull Support policiesbull Support searchbull Product lifecycle dates
bull Peer-to-peer discussions bull Networking bull Product information
bull Product helpbull Product tips bull Ideation
bull Product announcementsbull Getting-started informationbull Installation procedures bull Detailed product usage information
bull Administration proceduresbull Examplesbull Reference informationbull Downloadable documentation
bull Download trial software bull Get APIs
bull View demos
Connect with CA Technologies
CA Technologies (NASDAQ CA) creates software that fuels transformation for companies and enables them to seize the opportunities of the application economy Software is at the heart of every business in every industry From planning to development to management and security CA is working with companies worldwide to change the way we live transact and communicatemdashacross mobile private and public cloud distributed and mainframe environments Learn more at cacom
10 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Copyright copy 2018 CA All rights reserved All trademarks trade names service marks and logos referenced herein belong to their respective companies This document is for your informational purposes only CS200-328381_0218
Getting Started Checklist Your First 30 DaysTask Start here Role
q Register all employees who will need access to customer care downloads documentation education communities product support or other premium content
cacomregister User Administrator Manager Executive Partner
q Schedule onboarding overview with Customer Success Team Member
cacomphone User Administrator
q Review product documentation and latest release notes docopscacom User Administrator
q Contact CA Services cacomservices AdministratorImplementer
q Download your product supportcacom and navigate to Download Center
User
q Join and follow relevant product communities communitiescacom User Administrator
q Register for free training cacomeducation User
q Contact CA Education to create your learning plan
cacomuseducation-traininglearning-pathshtml
User Administrator
q Subscribe to product notifications supportcacom and subscribe from your profile under ldquomy accountrdquo
User Administrator
q Access ldquogetting startedrdquo instructions in product documentation
docopscacomhome User Administrator
If you have not been contacted by the Customer Success Team please contact Customer Care at 800-225-5224 Go to cacomphone for numbers outside North America
If you have not yet purchased CA Services and are interested in learning more about how our offerings can get you up and running quickly or help you get more out of your CA solution visit cacomservices
8 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Accessing Premium ContentCustomers who have a current Software and Maintenance Agreement in place have access to CA Support and premium content To confirm the Maintenance packages purchased by your company (per Site ID) contact CA Customer Care at 800-225-5224 Go to cacomphone for numbers outside North America Once your registration is connected to the proper Site ID yoursquoll be able to access all the premium content and support that your company site is entitled to
Premium content includesbull Support case management
bull Chat support (learn which products are included) cacomchat
bull Support escalation access
bull Downloads for products solutions and patches
bull Extended knowledge-base articles
bull Advanced search capabilities
Customer Success ResourcesEvery department within CA is dedicated to the success of our customers If you ever have a question regarding product registration support escalations product roadmaps or general questions about navigating CA you can start with your Customer Success Manager If you are not sure who your Customer Success Manager is contact CA Customer Care at 800-225-5224 Go to cacomphone for numbers outside North America
For more details download the Global Customer Success Solution Brief
ldquoYou really excel in response time and also in expertise We always get a quick response with relevant questions from the startrdquo mdashWorldwide outsourcing provider
9 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Helpful Online Resources Source Whatrsquos here
Cacom
Cacomsupport
Calearningcacom
Communitiescacom
Docopscacom
Supportcacom
Trialscacom
Enablecacompartner The Partner Portal is only available to registered CA Partners If you have questions about your partner status contact CA Customer Care at 800-225-5224 Go to cacomphone for numbers outside North America
cacomcaworld Learn more about CA World the flagship event for CA customers partners and prospects Visit this site to hear about upcoming events and see highlights from prior conferences
bull Data sheets for products and services
bull E-booksbull Infographicsbull Video overviews
bull Customer case studies bull Training pathsbull Analyst informationbull Third-party reviewsbull Chat with presales engineers
bull Training schedule bull Training transcriptbull Training analysis
bull Learner full guide bull Learner quick reference guide
bull CA Maintenance detailsbull Upgrade support servicesbull Fast track support services
bull Enhanced engineer servicesbull Customer Success Advocate
Program
bull Support case managementbull Knowledge-base articlesbull Product notificationsbull Download products and solutionsbull Product compatibility listings
bull SaaS performance sitesbull Support policiesbull Support searchbull Product lifecycle dates
bull Peer-to-peer discussions bull Networking bull Product information
bull Product helpbull Product tips bull Ideation
bull Product announcementsbull Getting-started informationbull Installation procedures bull Detailed product usage information
bull Administration proceduresbull Examplesbull Reference informationbull Downloadable documentation
bull Download trial software bull Get APIs
bull View demos
Connect with CA Technologies
CA Technologies (NASDAQ CA) creates software that fuels transformation for companies and enables them to seize the opportunities of the application economy Software is at the heart of every business in every industry From planning to development to management and security CA is working with companies worldwide to change the way we live transact and communicatemdashacross mobile private and public cloud distributed and mainframe environments Learn more at cacom
10 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Copyright copy 2018 CA All rights reserved All trademarks trade names service marks and logos referenced herein belong to their respective companies This document is for your informational purposes only CS200-328381_0218
Getting Started Checklist Your First 30 DaysTask Start here Role
q Register all employees who will need access to customer care downloads documentation education communities product support or other premium content
cacomregister User Administrator Manager Executive Partner
q Schedule onboarding overview with Customer Success Team Member
cacomphone User Administrator
q Review product documentation and latest release notes docopscacom User Administrator
q Contact CA Services cacomservices AdministratorImplementer
q Download your product supportcacom and navigate to Download Center
User
q Join and follow relevant product communities communitiescacom User Administrator
q Register for free training cacomeducation User
q Contact CA Education to create your learning plan
cacomuseducation-traininglearning-pathshtml
User Administrator
q Subscribe to product notifications supportcacom and subscribe from your profile under ldquomy accountrdquo
User Administrator
q Access ldquogetting startedrdquo instructions in product documentation
docopscacomhome User Administrator
If you have not been contacted by the Customer Success Team please contact Customer Care at 800-225-5224 Go to cacomphone for numbers outside North America
If you have not yet purchased CA Services and are interested in learning more about how our offerings can get you up and running quickly or help you get more out of your CA solution visit cacomservices
9 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Helpful Online Resources Source Whatrsquos here
Cacom
Cacomsupport
Calearningcacom
Communitiescacom
Docopscacom
Supportcacom
Trialscacom
Enablecacompartner The Partner Portal is only available to registered CA Partners If you have questions about your partner status contact CA Customer Care at 800-225-5224 Go to cacomphone for numbers outside North America
cacomcaworld Learn more about CA World the flagship event for CA customers partners and prospects Visit this site to hear about upcoming events and see highlights from prior conferences
bull Data sheets for products and services
bull E-booksbull Infographicsbull Video overviews
bull Customer case studies bull Training pathsbull Analyst informationbull Third-party reviewsbull Chat with presales engineers
bull Training schedule bull Training transcriptbull Training analysis
bull Learner full guide bull Learner quick reference guide
bull CA Maintenance detailsbull Upgrade support servicesbull Fast track support services
bull Enhanced engineer servicesbull Customer Success Advocate
Program
bull Support case managementbull Knowledge-base articlesbull Product notificationsbull Download products and solutionsbull Product compatibility listings
bull SaaS performance sitesbull Support policiesbull Support searchbull Product lifecycle dates
bull Peer-to-peer discussions bull Networking bull Product information
bull Product helpbull Product tips bull Ideation
bull Product announcementsbull Getting-started informationbull Installation procedures bull Detailed product usage information
bull Administration proceduresbull Examplesbull Reference informationbull Downloadable documentation
bull Download trial software bull Get APIs
bull View demos
Connect with CA Technologies
CA Technologies (NASDAQ CA) creates software that fuels transformation for companies and enables them to seize the opportunities of the application economy Software is at the heart of every business in every industry From planning to development to management and security CA is working with companies worldwide to change the way we live transact and communicatemdashacross mobile private and public cloud distributed and mainframe environments Learn more at cacom
10 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Copyright copy 2018 CA All rights reserved All trademarks trade names service marks and logos referenced herein belong to their respective companies This document is for your informational purposes only CS200-328381_0218
Getting Started Checklist Your First 30 DaysTask Start here Role
q Register all employees who will need access to customer care downloads documentation education communities product support or other premium content
cacomregister User Administrator Manager Executive Partner
q Schedule onboarding overview with Customer Success Team Member
cacomphone User Administrator
q Review product documentation and latest release notes docopscacom User Administrator
q Contact CA Services cacomservices AdministratorImplementer
q Download your product supportcacom and navigate to Download Center
User
q Join and follow relevant product communities communitiescacom User Administrator
q Register for free training cacomeducation User
q Contact CA Education to create your learning plan
cacomuseducation-traininglearning-pathshtml
User Administrator
q Subscribe to product notifications supportcacom and subscribe from your profile under ldquomy accountrdquo
User Administrator
q Access ldquogetting startedrdquo instructions in product documentation
docopscacomhome User Administrator
If you have not been contacted by the Customer Success Team please contact Customer Care at 800-225-5224 Go to cacomphone for numbers outside North America
If you have not yet purchased CA Services and are interested in learning more about how our offerings can get you up and running quickly or help you get more out of your CA solution visit cacomservices
Connect with CA Technologies
CA Technologies (NASDAQ CA) creates software that fuels transformation for companies and enables them to seize the opportunities of the application economy Software is at the heart of every business in every industry From planning to development to management and security CA is working with companies worldwide to change the way we live transact and communicatemdashacross mobile private and public cloud distributed and mainframe environments Learn more at cacom
10 bull CA TECHNOLOGIES NEW USER GUIDE cacom
Copyright copy 2018 CA All rights reserved All trademarks trade names service marks and logos referenced herein belong to their respective companies This document is for your informational purposes only CS200-328381_0218
Getting Started Checklist Your First 30 DaysTask Start here Role
q Register all employees who will need access to customer care downloads documentation education communities product support or other premium content
cacomregister User Administrator Manager Executive Partner
q Schedule onboarding overview with Customer Success Team Member
cacomphone User Administrator
q Review product documentation and latest release notes docopscacom User Administrator
q Contact CA Services cacomservices AdministratorImplementer
q Download your product supportcacom and navigate to Download Center
User
q Join and follow relevant product communities communitiescacom User Administrator
q Register for free training cacomeducation User
q Contact CA Education to create your learning plan
cacomuseducation-traininglearning-pathshtml
User Administrator
q Subscribe to product notifications supportcacom and subscribe from your profile under ldquomy accountrdquo
User Administrator
q Access ldquogetting startedrdquo instructions in product documentation
docopscacomhome User Administrator
If you have not been contacted by the Customer Success Team please contact Customer Care at 800-225-5224 Go to cacomphone for numbers outside North America
If you have not yet purchased CA Services and are interested in learning more about how our offerings can get you up and running quickly or help you get more out of your CA solution visit cacomservices
