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Education from CA Technologies
Enable your teams with award winning CA Technology education programs
2 © 2015 CA. ALL RIGHTS RESERVED.
Enable your team with CA Education
But don’t take our word…
Lower the risk of project failure
Improve user adoption
and productivity
Reduce reliance on external support
Accelerate ROI on your CA investment
3 © 2015 CA. ALL RIGHTS RESERVED.
According to IDC’s Market Analysis Perspective: Worldwide and U.S. IT Education and Certification Services, 2014
1 hour of training saves
5 hoursof lost productivity
21%Less time spent fixing problems
by backup & recovery teams
Untrained users require
6x more
Well trained information security teams were:
10% more productive & account for
$70,000of annual improvement
of IT managersrealize training
is critical to project success
80%
support than trained users
Performance degrades by over
25%after 4 years
without ongoing training
Source: IDC’s Market Analysis Perspective: Worldwide and U.S. IT Education and Certification Services, 2014
4 © 2015 CA. ALL RIGHTS RESERVED.
And it’s not just educating your teams… but certifying their skills.
32%more often
Certifying the skills of IT staff members is the
single biggestpredictor of IT project success
Certified support staff
with less than
1 year experience
Certified staff implement “single sign-on” access to
authorized network resources…
Certified staff evaluate and respond rapidly
to security attacks…
Network resources managed by certified staff are in compliance with industry security policies
for access control…
26%more often
10%more often
Uncertified support staff
with
3 years experience
have more core domain knowledge
than
Source: IDC’s Market Analysis Perspective: Worldwide and U.S. IT Education and Certification Services, 2014
5 © 2015 CA. ALL RIGHTS RESERVED.
Talent Drives Success
IT Managers clearly understand the relationship between team skill and functional excellence.
And it’s not just training IT ProfessionalsEnd user adoption is key to your project success
1 - 10 11 - 30 31 - 50 51+0
10
20
30
Hours
% o
f res
pond
ents
Effective risk management
Skill of the system integreators…
Support provided by tech. vendor
Accuracy of project scope
Available budget and resources
Executive sponsorship/support
Quality of the project plan
Clearly defined business objectives
Technology performing as expected
Dedication of the team
Skill of the project team
0% 10% 20% 30% 40% 50% 60%
% of respondents
1 - 5 6 - 25 26+0
10
20
30
40
50
Hours
% o
f res
pond
ents
IT Professional Training
End Users Training
36 hours average
20 hours average
Source: IDC’s Market Analysis Perspective: Worldwide and U.S. IT Education and Certification Services, 2014
6 © 2015 CA. ALL RIGHTS RESERVED.
Well trained teams pay off in the short and long term. Successful teams rely on CA Education to get them there.
On-the-job Knowledge transfer
reduces productivity Loss of competitiveness Lose key talent Unproven/
unreliable practices Slow decision making
Knowledge transfer reduces productivity
Loss of competitiveness Lose key talent Unproven/
unreliable practices Slow decision making
DecreasedCompetitiveness
and Efficiency
IncreasedCompetitiveness and Efficiency
CostlySupport/Reliance
on Consultants
MinimizesSupport/Reliance on
Consultants
Do-it-yourself
High support costs Frequent service
interruptions Inefficient use of assets Reliance on costly
consultants
Training with CA Technologies Ongoing access to R&D
teams, training material and training labs
A large social-media based community of trained professionals
7 © 2015 CA. ALL RIGHTS RESERVED.
CA Technologies expertise
Award-winning content, state-of-the-art best practices,
and a comprehensive course catalog
Highly experienced, on-staff instructors
average of
9 years at CA Technologies
Trained customers make
35%less callsto CA Technologies Support
94%instructor
satisfaction
rating from customers
Over 11,000 students take 25,000+ award winning CA Education courses a year.
8 © 2015 CA. ALL RIGHTS RESERVED.
But don’t just take our word for it…Customer Feedback
“I was very pleased with the course. I have taken many five day courses, and this one was full of content, from day 1 to day 5. For a beginner’s course, it gives you the feeling like you could take any course on BrightStor ARCserve and understand it.”
— Michael WrightU.S. Department of Health
“By the last day I had not only better understanding of CA Harvest, but also the programming languages that may come into play with Harvest interaction. I learned quite a bit with this class and the information will be very helpful especially with any implementation of the UDP’s and Forms components.”
— Kelly DuncanWachovia Corporation
“The instructor was exceptional. Easy to understand, excellent speaking voice, extremely knowledgeable about
the material covered. It was a pleasure to be in this class.”
— Paul Ladebauch TAC Worldwide
“The instructor presented the information in an easy to follow manner and at a good pace. He spoke clearly and confidently. You could tell he was a master with this software. Overall, I thought this class was excellent. I would not change a single thing. The lab gave the insight needed to fully understand the product.”
— Scott SymonartisCSC for UTC-Corporate
9 © 2015 CA. ALL RIGHTS RESERVED.
Identify skill gaps among team
members
Lower the risk of project failure
Improve adoption and knowledge of features/functions
for end users
Improve productivity including accelerated
mean-time-to-resolution & reduced
calls to CA Support
Ensure appropriate level of solution competency, by
user’s role
Achieve a faster return on software
investment
CA Education can help
Education Delivery Methods
Instructor Led(Live or Virtual) Self Directed
Award Winning Training
Evaluate Enable Test
Consultative review with CA Education
Learning PathsCA PA
Mainframe AcademyeLearning Libraries
CertificationAccreditation
Agile/ITIL
2014
2014
10 © 2015 CA. ALL RIGHTS RESERVED.
Flexible Delivery MethodsMultiple options to fit your budget and schedule
Web Based OnDemand & ILT In A Box CA Dynamic Labs & Sandboxes“Office Hours” with CA Experts Media Assets & Pre-Recorded Material
Public ScheduleVirtual ClassesPrivate Classes
– Delivered at your site – Customized to meet your needs
Blended Learning Convenient and flexible options Quick time to value Best of both technologies
Self Directed Traditional Instructor-led
11 © 2015 CA. ALL RIGHTS RESERVED.
Certification from CA Technologies
Certification with CA Technologies measures individual’s skills, knowledge, and expertise in managing, installing, configuring, implementing and supporting
CA Technologies products.
Designed for professionals managing post-implementation environments and responsible for application management, resource & scheduling management and related user-level troubleshooting.
Designed for professionals actively engaged in the implementation of environments and responsible for installing, configuring, and optimizing the product for use by administrators, business analysts, and end-users.
Certifying the skills of IT staff members is the
single biggest predictor of IT project success.*
*Source: IDC’s Market Analysis Perspective: Worldwide and U.S. IT Education and Certification Services, 2014
12 © 2015 CA. ALL RIGHTS RESERVED.
Accreditation from CA Technologies
Accreditation from CA Technologies provides significant level of product knowledge that serves to distinguish that individual from other IT professionals and can lead to fewer
support calls.
100 •Designed for those managing post-implementation environments•Demonstrates that individuals can perform intermediate product and solution administration, intermediate configuration and security best practices, reporting, and troubleshooting
200 •Designed for those actively engaged in installing and implementing environments•Demonstrates that individuals can perform intermediate product and solution administration, intermediate configuration and security best practices, reporting, and troubleshooting
300 •Designed for those actively engaged in installing and implementing environments•Demonstrates that individuals can perform advanced product and solution administration, advanced configuration and security best practices, reporting, and troubleshooting
400 •Designed for those managing post-implementation environments•Demonstrates that individuals can perform basic product and solution administration, basic configuration and security best practices, reporting, and troubleshooting.
13 © 2015 CA. ALL RIGHTS RESERVED.
Industry Training
Courses offered through partnership with SolutionsIQ
Certified ScrumMaster (CSM) Training
Certified Scrum Product Owner (CSPO) Training
Our ITIL certification program can help you maximize your investment in IT management by showing you how to align your IT infrastructure, development and operations with your business processes and objectives.
Agile Training IT Infrastructure Library (ITIL)
14 © 2015 CA. ALL RIGHTS RESERVED.
Mainframe Academy with CA Technologies The world needs more mainframers
Designed by mainframe customers for mainframe customers
Vendor -agnostic 8-week immersion program Real-world and project-based
curriculum Blended Learning including
instructor-led and self-paced Students can become Certified
Mainframe Professionals Dedicated “Dean” of the class Award Winning program
Mainframe Academy arms your IT professionals
with core programming skills to manage your
mainframe environment.
15 © 2015 CA. ALL RIGHTS RESERVED.
Mainframe eLearning Library
160+ courses, 650+ hours of training
Low cost, high quality, structured mainframe training
Effortless, flexible training delivery– Anywhere, anytime, instant global availability – No travel, no waiting, no cancellations, no time away from work!– Not just training but an ongoing, online reference/refresher
The end result: A more versatile, more broadly skilled mainframe workforce requiring lower training costs and less management effort
16 © 2015 CA. ALL RIGHTS RESERVED.
CA Productivity AcceleratorRecommended best practices for solution users
SEE ITmode
Provides role-specific
simulation of how a user
performs specific business
processes within the application
TRY IT mode
Allows the user to practice executing
processes within a safe, self-
paced, interactive
environment
KNOW ITmode
Tests the users knowledge and
proficiency before they
actually touch the live
application
The DO IT mode within CA Productivity Accelerator delivers a
context-sensitive assistance to walk the user through a business process
at the precise time they need it
DO IT mode
17 © 2015 CA. ALL RIGHTS RESERVED.
CA Productivity AcceleratorRecommended best practices for solution users
A content development platform to create and modify training and support material
Combine with CA Education Consulting Services
Reduce reliance on help desk to support users
Gain independence from CA for user training and adoption
18 © 2015 CA. ALL RIGHTS RESERVED.
CA Productivity Accelerator Content Modules
With this content you can: Reduce content scoping efforts – Evaluate all available content
– Eliminate out of scope content
Reduce content development efforts– Re-record the standard content to
reflect your configuration
Good for those who: Have limited resources available
to develop training Are on a tight implementation timeline Want to jump start their training
content development efforts
CA PPM CA ServiceManagement
CA Release Automation
Service Virtualization
(DevTest)CA APM
Instant access to a library of pre-built, professional-quality training content for:
19 © 2015 CA. ALL RIGHTS RESERVED.
Legal Notice
© Copyright CA 2015. All rights reserved. All trademarks, trade names, service marks and logos referenced herein belong to their respective companies. No unauthorized use, copying or distribution permitted.
THIS PRESENTATION IS FOR YOUR INFORMATIONAL PURPOSES ONLY. CA assumes no responsibility for the accuracy or completeness of the information. TO THE EXTENT PERMITTED BY APPLICABLE LAW, CA PROVIDES THIS DOCUMENT “AS IS” WITHOUT WARRANTY OF ANY KIND, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. In no event will CA be liable for any loss or damage, direct or indirect, in connection with this presentation, including, without limitation, lost profits, lost investment, business interruption, goodwill, or lost data, even if CA is expressly advised of the possibility of such damages.
Certain information in this presentation may outline CA’s general product direction. This presentation shall not serve to (i) affect the rights and/or obligations of CA or its licensees under any existing or future written license agreement or services agreement relating to any CA software product; or (ii) amend any product documentation or specifications for any CA software product. The development, release and timing of any features or functionality described in this presentation remain at CA’s sole discretion.
Notwithstanding anything in this presentation to the contrary, upon the general availability of any future CA product release referenced in this presentation, CA may make such release available (i) for sale to new licensees of such product; and (ii) in the form of a regularly scheduled major product release. Such releases may be made available to current licensees of such product who are current subscribers to CA maintenance and support on a when and if-available basis.
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