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C97-692639-00 © 2011 Cisco and/or its affiliates. All rights reserved. 1
C97-692639-00 © 2011 Cisco and/or its affiliates. All rights reserved. 2
• What is Collaboration
What did it used to mean?
What does it mean now?
• Simple ways to use Collaboration
• BE6000 overview
• Q&A
C97-692639-00 © 2011 Cisco and/or its affiliates. All rights reserved. 3
• Working behind a desk
• A telephone conversation
• A phone on the desk
• A mobile in the pocket
• Voicemail & leaving messages
• Travelling to meetings
• Conference calls
• Face to face meetings
• Flying & Driving to meetings
• Emails & full Inboxes
PBX
C97-692639-00 © 2011 Cisco and/or its affiliates. All rights reserved. 4
• Working anywhere
• Video on every call
• Fast response with Presence and
IM
• Mobile Clients
• Interactive Web Conferences
• Telepresence
• MORE - Face to face meetings
• LESS - Flying & Driving to meetings
• Enterprise Social software
• Flexible working
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Simple Ways Use Collaboration
C97-692639-00 © 2011 Cisco and/or its affiliates. All rights reserved. 6
Understanding what Collaboration
means to you:
Job Types
• Location & role?
• Primary communication type?
• Secondary communication type?
• How could you enhance their
communication capabilities?
Cisco Solution:
• Cisco has a range of devices to meet
all locations & roles
• Devices & applications share common
interface for ease of use
• Devices are licensing so customer have
the choice to select what they need for
any given scenario
White Board
User type and devices
C97-692639-00 © 2011 Cisco and/or its affiliates. All rights reserved. 7
Customer Scenario :
• BYOD
• Collaboration
Solution
• Cisco BYOD Security
• Jabber Mobile client
Benfits
• Fully secure policy based security
• Reduced capital expense
• Remote control of devices & content
• Users get the devices they want &
access to key information
Cisco Unique
• Security for ISE for BYOD
• Available on any device operating
system
White Board
C97-692639-00 © 2011 Cisco and/or its affiliates. All rights reserved. 8
Customer Scenario :
• Customer is paying to maintain multiple
PBX in distributed network
Solution
• Cisco Collaboration BE 6K
• Cisco Borderless Routing & Switching
Benefits
• One seamless solution across all sites
• Centralised costs & hardware
• Centralised administration
• Local redundancy where required
• Can start basic and add fulls
Collaboration later
Cisco Unique
• Cisco is the only vendor to offer a true
end to end solution in this scenario
White Board
Mobile Workers
Private/Public
WAN
White Board
Main Site with BE 6K
Branch Site with
Redundancy
Branch Site no
Redundancy
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Customer Scenario :
• Need to retain PBX investment
Solution
• Add Cisco Soft client to PBX
• Cisco Collaboration BE6K
• Jabber desktop client
Benefits
• Sweat current PBX asset & handset
• Users gain the ability to IM & dial from
screen
• Users can migrate to new platform
when required
• Can add full collaboration later
Cisco Unique
• “Extend & Connect” PBX Integration
• NEW Low cost entry point
White Board Extend & Connect
PSTN
PBX Voice
Gateway
C97-692639-00 © 2011 Cisco and/or its affiliates. All rights reserved. 10
Customer Scenario :
• Improve customer experience
• Track customer service
Solution
• Cisco Customer Collaboration
Benfits
• Use customer service index to drive
key teams
• Differentiate from the competition
• Increase revenue
• Maximise resources
• Address “80-20” ratio and tackle lost
customers
Cisco Unique
• Co-resident deployment on BE6K
White Board
Outgoing
Campaign
CCX Add Report on Key
Team & KPI
Key Customer facing team & KPI for
Business
+80% Incoming Calls
$$$
Rev.
Stream
C97-692639-00 © 2011 Cisco and/or its affiliates. All rights reserved. 11
Average
Customer
Size
Fe
atu
res/
So
lutio
n F
lexib
ility
0-20 100-250 250-350 350-500 450-1000 20-50 50-100
Cis
co
Co
lla
bo
rati
on
Clo
ud
(Cis
co
We
bE
x C
lou
d &
Cis
co
HC
S)
Cisco Business Edition 6000
(On-premise)
Delivering Consistent End User Experience
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SIP Provider
Cisco Business Edition 6000
PoE Switch
Voice Gateway
(Cisco ISR)
Optional Clustering
(across WAN or within LAN)
Up to:
• 1,000 Users
• 1,200 Devices (MD Server)
• 2,500 Devices (HD Server)
• 1,000 Voicemail Boxes
• 100 Contact Center Agents
• 1,000 IM Users
• 25 Attendant Consoles
• 50 Sites
• High Availability, LAN or WAN
• Survivable Branch
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BE6K is Single Collaboration Server for Voice, Video & IM
ON PREMISE
Unified Communications
TelePresence Collaboration
Applications
Customer Collaboration
ON PREMISE
TelePresence Collaboration
Applications
Customer Collaboration
25 to 1000 Users
C97-692639-00 © 2011 Cisco and/or its affiliates. All rights reserved. 14
3900
Series
Basic Voice
Communications
Endpoints
Advanced
Business
Communication
Endpoints
Business
Communication
Endpoints
Advanced
Professional
Media
Endpoints
Advanced
Collaborative
Media
Endpoints
8900
Series
9900
Series 7900
Series 6900
Series
Video
Personal &
Immersive Media
Endpoints
EX Series
and CTS
Systems
Cisco Jabber On Any Device
Virtualization Experience Clients
From basic to high-quality, multi-media communications enhanced viewing, streamlined user experience.
C97-692639-00 © 2011 Cisco and/or its affiliates. All rights reserved. 15
INT
EG
RA
TO
RS
Q
UIC
K S
ET
S
VE
RT
ICA
LS
Solution Platforms
For custom and industry applications
CTS 500
MX Ser ies
Mobi l i ty
TX 1300 Ser ies
TX 9000 Ser ies
PROFILE Ser ies
EX Ser ies
Profile 65 Single or Dual
Profile 55 Single or Dual
Profile 42 MX300 and MX200
TX9000 TX9200 Active Collaboration Room
TX1310-65
500-32 EX90 EX60 Jabber Video for
TelePresence
Codec C90 Codec C60 Codec C40
SX20 Quick Set
Healthcare & Education
Pers
onal
Multip
urp
ose
Imm
ers
ive
C97-692639-00 © 2011 Cisco and/or its affiliates. All rights reserved. 16
Unifying presence, IM, voice, voice messaging, desktop sharing and conferencing capabilities securely into one client on your desktop, mobile, or tablet device.
All-in-one UC Application
Presence and IM
Voice, Video, voice messaging
Desktop sharing, conferencing
Collaborate from Any Workspace
PC, Mac, tablet, smart phone
On-premises and Cloud
Integration with Microsoft Office
Best desktop collaboration experience with Public IM and Presence options
Rich, Real-time
Communications
Jabber
One-one One-to-few Real-Time
C97-692639-00 © 2011 Cisco and/or its affiliates. All rights reserved. 17
Hunt Group Contact Center Attendant Console
Customer call is transferred to the next extension in the group until answered
“lack of consistency required us to introduce a live person”
Customer call is answered by an attendant who directs the call with the help of a desktop GUI
“We were losing sales from long hold times, and frequent call transfers”
IVR self-service for account status
Screen pop and CRM integration for centralized customer info
Integrated reports reveal opportunities to improve the customer experience
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Medium Density (MD) Server: up to 4 UC applications + 1 Management application
High Density (HD) Server: up to 8 UC applications + 1 Management application
Up to 1000 users, 50 sites and 100 Contact Center agents.
High availability over LAN or WAN environments using a secondary server.
Survivable Branch.
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1) 15 min - Unpack
2) 15 min – hardware install
3a) 15-30 Min – setup bios, firmware, drivers etc
3b) 30-45 min – disk/RAID setup + battery cache
4) 15-30 min – Virtualization hypervisor setup
5) 15-60 min / app - load app/install app (4 worst case – 1-4 hours) 30 mins per app
Pre-loaded
C97-692639-00 © 2011 Cisco and/or its affiliates. All rights reserved. 20
Application Scale vCPU vRAM
UCM, Unified Communications Manager,
(Required)
1,000 Users or 1200 devices 2 4G
CUC, Cisco Unity Connection 1,000 Voice Mails 1 4G
UPM, Unified Provisioning Manager,
installation GUI
1,000 users on
UCM, CUC and IM&P
1 2G
IM&P, Instant Messaging & Presence 1,000 Full UC, IM
& Presence users
1 2G
CUxAC, Cisco Unified Attendant Console 25 clients 1 2G
CCX, Contact Center Express 100 Agents 2 4G
VCS, Video Communication Server 100 transversal/
100 non-traversal calls
2 4G
CER, Cisco Emergency Responder 1,000 users 2 4G
• Any combination of 5 apps allowed with 8vCPU and 16G vRAM,
• Sample configurations:
• #1: UCM+CUC+CUPM+IM&P+VCS (Collab Centric with Video)
• #2: UCM+CUC+CUPM+IM&P + CCX (Collab Centric with Contact Center, no video)
• #3: UCM+CUC+CUPM+ IM&P +CER ( Emergency Responder)
• #4: UCM+CUPM+IM&P+CCX+VCS (Partner-led Provisioning with Collab)
Virtualized with VMware ESXi
C97-692639-00 © 2011 Cisco and/or its affiliates. All rights reserved. 21
Cisco Unified Contact Center Express
Ease of ordering with single, top-level SKU Single, includes appliance/OS entitlement
Discounted 5, 10, 25 agent seat license bundles (Enhanced or Premium configurations)
Available with both UCL and UWL bundles
C97-692639-00 © 2011 Cisco and/or its affiliates. All rights reserved. 22
Reduce customer support calls with end-user selfcare.
Simplified interface for all
user preference settings
Voicemail
Ringtone
Call-fwd
Password & Pin
SNR
Speed-dial
Extension Mobility
and more…
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Cisco Business Edition 6000 server bundle
• Factory-configured UCS C220M3 server
• Factory-loaded UC virtualization hypervisor and
license
• Cisco Prime Unified Provisioning Manager
Business Edition and licenses
• Pre-loaded UC software suite
• Medium or High Density server
Software License Starter Bundles:
Choose one from 25 Enhanced UCL + 25 Unity Connection Messaging
licenses
Or
25 CUWL Business Edition licenses (CUWL Standard)
Prepared UCS C220 M3 server
Pre-loaded Software Suite
25 UCL or CUWL licenses
C97-692639-00 © 2011 Cisco and/or its affiliates. All rights reserved. 24
l l l l l Webex
Conferencing
l l l l l Webex Social
l l l l Messaging (UCXN)
N/A N/A Jabber Mobile
N/A N/A Jabber Desktop
Jabber
IM/Presence
Single Single Single single Multiple Multiple # of Device
Support
Analog /
Voice Voice Video Video Video Video
Device Type
Support
1 1 1 1 1 1 # of User Profile
UCL
Essential
UCL
Basic
UCL
Enhanced
UCL
Enh +
CUWL
Business
CUWL
Professional License Type
CPE or
Hosted
Optional
Included
CPE or
Hosted
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TX Series
MX Series
SX Series
Profile Series
Essential UCL
Basic UCL
Enhanced/Enhanced Plus UCL, CUWL Standard, CUWL Professional
Analog
3905 6901 6921
6911
9900 Series
8900 Series
7900 Series
694x
Jabber Desktop Soft Client
Jabber Mobile
DX650
VXC
Fax 7937
TelePresence
Room
Third Party SIP 8831
EX60 / EX90
C97-692639-00 © 2011 Cisco and/or its affiliates. All rights reserved. 26
VCS
Video
Interworking
VCS-
ExpressWay
Firewall
Traversal B2B and
External/Remote Worker
3rd Party/H.323 Video Endpoints
9971 Video Phone
Jabber
with Video
Room Based
Desktop
BE6000 with UCM and
VCS-C running co-resident
5 traversal and 10 non-traversal call
license now included w/ BE6000 9.0;
Up to 100 available w/ add’ l licenses
C97-692639-00 © 2011 Cisco and/or its affiliates. All rights reserved. 27
• Cisco Business Edition 6000
• Cisco Business Edition 6000 Docwiki
• Cisco Business Edition 6000 Ordering Guide
• Cisco Business Edition 6000 Hands-on Lab
• Cisco Quick Pricing Tool
• Cisco Business Edition 6000 Support Community
• Partner Resources
Thank you!
Questions & Answers
Rogelio Valtierra
Systems Engineer
Elizabeth Oliva
Program Manager
Paulina Valerio
Engineer – Consultant
C97-692639-00 © 2011 Cisco and/or its affiliates. All rights reserved. 29 29 C97-692639-00 © 2011 Cisco and/or its affiliates. All rights reserved.
Q&A
