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By Mr. Bruce Wiacek and Ms. Rose Collins
1
Talk or Fight?Talk or Fight?Positive Peer Pressure Positive Peer Pressure
at Work.at Work.
Copyright 1996-98 © Dale Carnegie & Associates, Inc.
By Mr. Bruce Wiacek and Ms. Rose Collins
2
Conflict: The End or The
Beginning?
By Mr. Bruce Wiacek and Ms. Rose Collins
3
Goals Of Conflict Resolution.– Develop ethics for making choices with
lasting repercussions.– Develop life skills for making choices
with lasting repercussions.– Lessen the instances of violence.– Achieve an understanding and
acceptance of the concept that violence is not the answer-It is the problem.
By Mr. Bruce Wiacek and Ms. Rose Collins
4
T.O.C.???
TOC= Theory of Constraints TOC is the thinking process and its
application.By Knowing how to think, we can better understand things/conflictsswirling about us.By understanding-we can improve.
By Mr. Bruce Wiacek and Ms. Rose Collins
5
Central Concept
Realization of the principle of Cause and effect
By Mr. Bruce Wiacek and Ms. Rose Collins
6
Parts of the TOC Process
Part A: The Thinking Process (TP)
This requires the answer to 3
questions:
1. What to Change?
2. What to Change to?
3. How to Cause the Change?
By Mr. Bruce Wiacek and Ms. Rose Collins
7
Close
Part B: The ToolsThe ways to Improve Important, Necessary resolution skills are:
1. Communication2. Active Listening3. Consensus Building 4. Team Building5. Effecting Change6. Empowerment/ Ownership
Parts of the TOC Process
By Mr. Bruce Wiacek and Ms. Rose Collins
8
Part C: Solutions
This involves applying the thinking process to specific Issues/Conflicts
Parts of the TOC Process
By Mr. Bruce Wiacek and Ms. Rose Collins
9
Positive Peer Pressure-Peer Mediation.
What is Peer Mediation?
Reduced to its simplest, it isStudents Helping other Studentsresolve conflicts peacefully,without violence or the threat ofviolence.
By Mr. Bruce Wiacek and Ms. Rose Collins
10
Benefits
• Student to Student Interaction
• Ownership of the Process
• Ownership of the Results
• Time Savings for Administrators and or Teachers.
By Mr. Bruce Wiacek and Ms. Rose Collins
11
Mediation Process
• Introduction: The purpose and Ground Rules• Both sides tell their Story • Establish goals and Common Interest • Brainstorm possible Resolutions• Agree on Resolution • Identify how this issue can be prevented in the
future • Think and Thank• Later- Evaluations of the Process/ Results
By Mr. Bruce Wiacek and Ms. Rose Collins
12
Win-WinMediation is effective only when a Win-Win
situation can be created. For effectiveness, no one can leave feeling as if he or she lost. Everyone must win something.
Win-Win=CompromiseWin-Win=Compromise• Both sides give in • Neither sides gives up something they really
need.• No One is totally satisfied, but everyone No One is totally satisfied, but everyone
can “Live with it”can “Live with it”
By Mr. Bruce Wiacek and Ms. Rose Collins
13
Needs and Wants of Disputants
D1 D1
Personal Needs Wants of Disputant Of Disputant
Common Conflict Need
D2 D2
Personal Needs Wants of Disputant
Of Disputant
By Mr. Bruce Wiacek and Ms. Rose Collins
14
Why???Why???
The Best question to ask is the question a 2yr
old asks all too well: WHY?
If a student knows why he or she is acting in
a specific way, it is possible to find a new
way of acting that will:
1. Not be in conflict with others
2. Meet our needs
By Mr. Bruce Wiacek and Ms. Rose Collins
15
Where is it Going?
The Process seeks to move from a position of not understanding why we are doing something to a
position of self awareness.
The internal logic is that if a student becomes aware of why he or she is acting in a specific way he or she can develop the ability to control and change
behavior.
By Mr. Bruce Wiacek and Ms. Rose Collins
16
SizesWants Subject to
compromise
Needs Needs Avoid Avoid
compromisecompromise
By Mr. Bruce Wiacek and Ms. Rose Collins
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The Iceberg
Current Issue
Baggage\History\Story
By Mr. Bruce Wiacek and Ms. Rose Collins
18
Types of Situations
By Mr. Bruce Wiacek and Ms. Rose Collins
19
The mediation Process can be useful for any type of situation
that is disruptive to the function of a school.
Some examples of use:
Racism Rumor (he said/she said)
Sex Lack of respect
Gangs Nerd or Cool
ETC.
By Mr. Bruce Wiacek and Ms. Rose Collins
20
By Mr. Bruce Wiacek and Ms. Rose Collins
21
By Mr. Bruce Wiacek and Ms. Rose Collins
22
By Mr. Bruce Wiacek and Ms. Rose Collins
23
By Mr. Bruce Wiacek and Ms. Rose Collins
24
People will forget what you said. People will forget What you did.
But People will never forget How you made them feel.