Dale Carnegie Training®Dale Carnegie Training®Your Global Engagement Partner

Presented by:

Radia Carr

For Our ConversationFor Our Conversation

• Who we are• How we work with our clients• How we deliver results• Who we work with• Respond to questions

Who We AreWho We Are

Global NetworkWith offices in over 80 countries and in 30 languages, we provide a consistent and localized solution to any of your offices worldwide.

“Coaching for the Moment”

• A unique coaching style • The trainer catches the ineffective habit or tendency when it happens, offers a redirect or correction and then coaches for immediate implementation.

• This allows for quick adoption and changed performance.

History

• Dale Carnegie’s How to Win Friends and Influence People, pioneered the work place learning industry.

• Today, we are a worldwide network, continuously reinventing ourselves and our offerings to stay competitive in an ever changing market.

• It’s this skill & experience that we can bring to you as a client.

Dedicated Coaches

• Our coaches have real world business experience.

• They come from around the globe, training in over 30 languages worldwide.

• They undergo a minimum of 150 hours of in-house development before becoming a certified trainer.

• Certified through a process that has been ISO 9001:2000 accredited.

How We Work With YouHow We Work With You

Our business is structured in a way that allows us to provide practical, results-oriented solutions for individuals, teams and organizations.

Team Member Engagement

Leadership

Presentation Effectiveness

Sales Effectiveness

Customer Service

Process Improvement

Areas of Competencies

How We Work With You

Self Confidence

Communication Skills

People Skills

Leadership Skills

Control Stress/Improve Attitude

5 Drivers of Success

How We Work With You

Various Formats

How We Work With You

Various Formats

inquire

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IN-HOUSE INTERVENTIONSfor Organizations

Our consultative approach, which we call iMAP, takes us through a process to help identify the solution that best fits your business needs.

How We Work With You

intent

Your organization’s strategic vision – the “should be” as opposed to the “as is”.

iMap: Our Customer Engagement Process

IN-HOUSE INTERVENTIONSfor Organizations

Where are you today?Where do you want to go?

What will it take to get there?

inquire

Using a variety of assessment tools, determine alignment around the vision.

involve

Design interventions that create the competencies needed to achieve your intent.

innovate

Assess performance and engagement. Did you get the ROI you needed?

impact

How We Work With You

INVESTMENT (Time & Cost)

Outcomes vs. Investment

Organizational Performance

Team Performance

Competency Groupings

Individual Competencies

How We Work With You

OU

TCO

ME

How We Deliver ResultsHow We Deliver Results

Why Dale Carnegie Training

WORKS… Cycle of Performance Improvement

We observe and adapt to the way people change and improve.

Begins

Knowledge

Attitude

Practice

Skill

Review Time-Tested Principles

Motivational Action-Oriented Delivery Method

Application-BasedFollow-up

Triangle of Success

We know that attitudes and skills to a large degree determine results. Our training process is built on this unique understanding.

Top PerformersPossess the RightAttitudes & Skills

Improve Attitude& Increase Skills

to Leverage Knowledge

Knowledge

Attitu

de Skills Technology

The application of technology to deliver results

SECRETS OF SUCCESS App to help people successfully engage with clients, prospects, peers, and management anywhere, anytime…

www.dalecarnegie.com/app

to help deliver the greatest organizational impact.

eLearning

Dale Carnegie TrainingSocial Networking Sites

How We Engage Our ClientsHow We Engage Our Clients

Global Reach

How We Engage Our Customers

Small to Mid-Size

How We Engage Our Customers

Local Touch

How We Engage Our Customers

8 Million Successful Graduates8 Million Successful Graduates and counting…and counting…

Scott AdamsKim AlexisDon AlgerDr. Edward AnnisJoseph AntoriniRaphael AraujoMary Kaye AsheGeorge AtkinsonRhett AustellAswin BaharDonald A. BaillieWilliam V. BailyAlvin BaldusHoward R. BambergMike BarnesT. Ellis BarnesW.W. BarronDewey BartlettPeter BartlingJohn Bassett, IIIBoyle BeatenboughBill BelichickRobert BellHarry BellmanAnnette BeningLeonard R. BentonRalph BermanLee S. BickmoreWilliam E. BiererJeff BingamanJohn BoehnerJohn BogleGary Bogert

Elizabeth T. BowlesRay BracyMorris BradshawJohn BraineLaurence W. BrittMaurice BrittPaul BrockWilliam E. Brock III>>Warren BuffettDonald C. BurnhamGuy CaffeeBruce CairsRichard CaligiuriClaire CallanMichelle CameronJack CampbellM. CancelliereCarl CannonMacDonald CareyHarold CarmichaelRichard CarpenterRoselyn CarterElbert N. CarvelJohnny CashDavid Cassidy, CLUWilliam J. CatacosinosJohn ChaffeeTed ChentisSammy ChowVivien ChowGlen N. ChristiansenEd ColeW. Tredway Coleman

Gene ConleyWilliam K. CoorsJack B. CoulterVirginia E. CoxBill CullenDan CurryBetty CuthbertVicor D’AlfonsoWillie DavisMichael DeFabisTony DeMarcoGeorge DenmarkRich DeVosJoe DiMaggioEverett DirksonSheila DixonDick DonovanMarney DuckworthAdm. Thomas J. DykerMike EanesJack EckerdMarion A. EggletonDr. Louis EilersWilliam EllinghausAkira EndoWerner ErhardtElliot Pete EstesJohn H. EvansBruce FeathersAlexander J. FilipEd ForemanJoe FossDallas Frazier

Heather FrenchPhil M. GeorgasJohn GerhardC. Mac. Golson, Jr.Monica M. GoodingElmer GrantLinda GrayNanita GreeneMilton GreenspanJerry GreenwaldH. Franklin GregoryDr. Sanjay GuptaBud HadfieldJimmy HallHarry L.S. HalleyMark Victor Hansen Craig E. Hanson Sir James HardyFred HarveyStan HathwayMat HazeltineB. Paul HeidrichJulius HermesLillius HinshawArthur R. HirstOscar Hornsby, Jr.Dixie HowellWilliam S. HubardLes HudsonPaul HughesLee IacoccaErnest IstookAlexander James, Jr.

Dale JarrettJon Asgeir JohannessonJim JohnsonJohn JohnsonLyndon B. JohnsonDelwin G. JonesGordon JumpHoward T. KaneffMary Kay AshDavid KearnsJim KellyF. W. KnowltonEmil KoenigDennis KuncinichEmeril LagossiAnn LandersIke LangendoenGene LarkinJohn LengStew LeonardR.H. “Bob” LewisVicki LewisArt LinkletterMike LivingstonConnie MackHarvey MackayJohnny MajorsMickey MantleGino MarchettiWilliam MarcumSteve MariucciJ.W. Marriott Jr.

John MaxwellJohn McConeDr. Earl McGrathThomas MonaghanBill MonbouquetteHugo MontenegroW. H. MortonCarl MundtCharles NeopoleKen NitzbergChuck NorrisWilliam T. O’DonnellM. G. O’NeilRay OylerJonathan ParapakEdward PascoeFrank PerdueLeigh PerkinsLloyd PetersonP.K. PetersonRudolph PetersonLonny “Bo”PilgramAlex PitronicMilt PlumAdolf PosumahMarvin PowellThomas PownallD.E. ProcknowRobert PriceFred PryorMike QuickPeter QuinnJohn Ralston

Venus RameyJennings RandolphRobert RashidGeorge RattermanOrville RedenbacherNancy ReddJeff ReevesH. Douglas RileyJ. L. RobertsonJohn RobinsonRobert L. RockJohn RoganBuddy RogersLeonard RogersMichael RollinsJose Manuel Zelaya RosalosIsabella RosselliniHenry RowanMark RoyalsJerry RubinDavid SandlerPaul SandifurDick SchafrathDon SchayesJohn E. SchnauzEd SchnuckDon SchulaJ. L. ScottJack ScottFrancis J. Scranton, Jr.Betty ShabazzStephen ShapiroJackie W. Sherrill

Let’s Get Started!Let’s Get Started!

It's now time to inquire before we can determine what, if anything, we can do to deliver results for you and your organization.

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