Dale Carnegie Course.pdf

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Dale Carnegie Course

Dale Carnegie Course Dale Carnegie Course

Tabla de Contenidos

1. Objetivos y Beneficios ..........................................................................................................

2. Temario .....................................................................................................................................

3. Desarrollo y Recursos ..........................................................................................................

4. Anlisis de Inversin

5. Quienes Somos ........................................................................................................................

6. Porque Dale Carnegie Training ...................................................................................

7. Registro de xitos. ..................................................................................................................

8. Referencias

Inspirando Grandes Acciones

Inspirando grandes acciones

Dale Carnegie Course Dale Carnegie Course Dale Carnegie Course Dale Carnegie Course

Habilidades Esenciales para el xito Objetivos del Programa:

Introduccin:

Volvernos ms efectivos en nuestra vida profesional comienza con el proceso de vivir una vida ms

intencional, mientras miramos hacia el futuro y definimos la persona que queremos ser, el fijar

metas toma un nuevo sentido

Los xitos individuales o empresariales no suceden por casualidad, ocurren

intencionalmente; cuando haya completado este entrenamiento, recordar este proceso como uno

de los ejes en su vida profesional

Los lderes efectivos comienzan con ellos mismos, tienen una imagen clara sobre el lugar en donde

estn y a donde van, que pasos deben lograrse para llegar ah y Se comprometen al proceso!

En este programa nos enfocaremos en desarrollar los 5 impulsores del xito y ms importante an

a ponerlos en prctica fuera del saln de clase en su vida profesional y personal, similar a la

habilidad atltica, la mejora solamente viene por la prctica consistente.

En este programa reforzaremos y desarrollaremos las actitudes y habilidades en las siguientes

competencias:

Liderazgo, Auto responsabilidad, Actitud, Relaciones Interpersonales, Adaptabilidad,

Conciencia Externa, Manejo del Estrs y Preocupaciones, Resolucin de Conflictos,

Comunicacin efectiva y asertiva , Visin , Orientacin a Resultados, , Profesionalismo ,

Influencia, Auto Confianza, Auto Direccin.

1. 1.-Desarrollar Mayor Auto confianza 2. 2.-Fortalecer las Relaciones Interpersonales

3. 3.-Incrementar las Habilidades de Comunicacin 4. 4.-Desarrollar Habilidades de Liderazgo

5. 5.-Reducir el Estrs y Mejorar nuestra Actitud



ndice de Contenido:

Sesin Uno

A. Desarrollar la Base para el xito

B. Recordar y Utilizar Nombres

Sesin Dos

A. Desarrollar nuestras Habilidades para la Memoria y Fortalecer

Relaciones

B. Incrementar nuestra Auto-Confianza

Sesin Tres

A. Poner el Estrs en Perspectiva

B. Fortalecer Relaciones y Motivar a los dems

Sesin Cuatro

A. Comunicar con Energa

B. Expresar nuestras Ideas con Claridad

Sesin Cinco

A. Disentir en forma Agradable

B. Ganar Cooperacin Entusiasta e Influir en los Dems

Sesin Seis

A. Controlar el Estrs

B. Desarrollar mayor Flexibilidad

Sesin Siete

A. Fortalecer a los dems por medio del Reconocimiento

B. Inspirar a los Dems

Sesin Ocho

A. Demostrar Liderazgo

B. Celebrar el xito y Renovar la Visin



Temario :

Sesin Uno

A. Desarrollar la Base para el xito

Aprender mtodos para conectar con otros

Familiarizarse con los cinco propulsores del xito

Reconocer nuestra capacidad para lograr avances

B. Recordar y Utilizar Nombres

Enfocarse en las personas como individuos

Crear una primera impresin positiva

Aprender mtodos para recordar nombres

En esta sesin nos familiarizaremos con nuestra metodologa y los propulsores del xito.,

examinaremos las oportunidades que tenemos de mejorar, fijaremos objetivos individuales para romper

barreras en lo profesional e individual, crearemos una visin para liderarnos a nosotros mismos,

conoceremos como generar confianza y una primera impresin positiva cuando conocemos a alguien,

adems de construir las bases para tener xito en las relaciones profesionales y personales, practicando

los principios bsicos para construirlas.

Sesin Dos

A. Desarrollar nuestras Habilidades para la Memoria y Fortalecer Relaciones

Aprender a aplicar un proceso para mejorar la memoria

Familiarizarse con los principios para mejorar las Relaciones Humanas

Identificar oportunidades para mejorar las relaciones

B. Incrementar nuestra Auto-Confianza

Utilizar nuestras experiencias para comunicar con ms confianza

Desarrollar una comunicacin clara y concisa

Descubrir cmo las experiencias pasadas influyen en el comportamiento



Ser capaces de establecer y mantener relaciones proactivas nos permite aprender ms efectivamente

de los dems y lograr resultados que no podramos lograr solos; en esta sesin conoceremos y

practicaremos los principios fundamentales para construir una red de amigos y socios profesionales,

adicionalmente saldremos de nuestra zona cmoda y realizaremos cambios en nuestros hbitos de

pensamiento que sean una barrera para nuestro crecimiento y xito, impactando positivamente en

nuestra auto confianza

Sesin Tres

A. Poner el Estrs en Perspectiva

Reconocer el impacto negativo que el estrs tiene en nuestros resultados y efectividad

Aplicar conceptos y principios que nos permitan controlar mejor el estrs

Descubrir que como profesionales podemos prepararnos para afrontar los desafos ms

efectivamente

B. Fortalecer Relaciones y Motivar a los dems

Comunicarse persuasivamente de modo claro y conciso para motivar a las personas hacia

la accin

Ver como la aplicacin consistente de los Principios de Relaciones Humanas mejora los

resultados

Descubrir cmo las relaciones nos ayudan a avanzar hacia nuestras metas

Las situaciones inesperadas con las que nos encontramos pueden representar oportunidades

significativas para hacer contribuciones nicas. Al responder a estas , tambin tenemos la opcin de

elegir como vamos a responder a situaciones estresantes. Nuestras decisiones pueden afectar como

actuamos, pensamos y sentimos y afectar nuestro desempeo, salud, felicidad, y la interaccin con los

dems, en esta sesin conoceremos formas de controlar el estrs y ponerlo en perspectiva

impactando en nuestra forma de reaccionar.



Sesin Cuatro

A. Comunicar con Energa

Reconocer que poniendo accin en nuestra comunicacin nos liberamos de los nervios

Volvernos ms naturales cuando nos comunicamos con otros

Como comunicar para contagiar e involucrar a otros

B. Expresar nuestras Ideas con Claridad

Comprender la importancia de ser claros cuando damos instrucciones

Aprender a presentar la informacin en una secuencia lgica

Reforzar el valor de las demostraciones cuando explique informacin

Alguna vez se encontr completamente cautivado cuando alguien le relataba una historia? El

expositor tenia la habilidad de hacerlo sentir y conectar con la historia? Capturo su atencin?, en esta

sesin desarrollaremos habilidades de comunicacin de manera que seamos entendidos como

queremos y adems mover a otros a la accin.

El entusiasmo, es el pequeo secreto del xito, el poder que impulsa nuestra mente, el motor que nos

lleva a la realizacin de nuestros objetivos. Nos permite exceder nuestras expectativas sobre nosotros

mismos. En este mdulo veremos principios para vivir con entusiasmo y ser proactivos en lugar de

reactivos.

Sesin Cinco

A. Disentir en forma Agradable

Aprender un proceso para organizar nuestros pensamientos en situaciones no previstas

Comunicar nuestras ideas efectivamente an cuando no estamos de acuerdo

Fortalecer nuestras opiniones personales con evidencias

B. Ganar Cooperacin Entusiasta e Influir en los Dems

Influir en las personas por medio de la confianza y el respeto

Lograr la cooperacin entusiasta

Descubrir el poder de encontrar puntos de acuerdo con otros

Descubrir cmo hacer Coaching y mejorar el desempeo



Los lideres efectivos amplan su esfera de influencia y crean sinergia, logrando que las personas

trabajen juntas.

En esta sesin aprenderemos un proceso para comunicar nuestras ideas cuando no estamos de

acuerdo con la otra persona en forma amigable, organizando nuestros pensamientos y comunicar con

un impacto positivo .

Adicionalmente conoceremos y practicaremos los principios que nos permitirn conseguir

cooperacin entusiasta y de un lder.

Sesin Seis

A. Controlar el Estrs

Incrementar la habilidad para controlar la preocupacin y el estrs

Aprender de los dems cmo confrontar los miedos

Reconocer que podemos triunfar sobre al adversidad

B. Desarrollar mayor Flexibilidad

Incrementar nuestra confianza personal

Comprender el poder de tomar riesgos

Estar ms abiertos al cambio y a las oportunidades

Nuestras decisiones y opciones de cmo respondemos a situaciones que generan estrs, afectan

nuestro desempeo, salud y felicidad; en esta sesin conoceremos como sobreponernos al estrs e

inspirar a los dems, llevar una vida ms equilibrada .

Hoy en da las organizaciones operan en un ambiente de velocidad y cambio continuo, estos cambios

impactan de forma interna y externa, adaptarse a este ambiente es todo un desafio en donde la

flexibilidad se vuelve un factor importante para adaptarnos haciendo ms , mejor ,ms rpido y con

menos, en este mdulo veremos como la flexibilidad comienza en nosotros para actuar en congruencia

con nuestro exterior.



Sesin Siete

A. Fortalecer a los dems por medio del Reconocimiento

Concentrarse en las fortalezas de los dems

Desarrollar habilidades para dar y recibir retroalimentacin

Descubrir el valor del aprecio sincero

B. Inspirar a los Dems

Comunicar con pasin

Relacionarse con las personas a un nivel emocional

Inspirar a otros a pensar y/o actuar de manera diferente

A medida que interactuamos con los dems, generalmente nos encontramos distrados o demasiado

ocupados como para mostrar genuino aprecio. El reconocer los puntos fuertes de los dems requiere

de un esfuerzo consciente , en esta sesin veremos como realizar el reconocimiento y como los

beneficios son asombrosos.

Sesin Ocho

A. Demostrar Liderazgo

Influir positivamente en las actitudes de los dems

Utilizar enfoques positivos cuando damos coaching a otras personas

Tratar los errores de manera efectiva

B. Celebrar el xito y Renovar la Visin

Reconocer los logros significativos que resultaron de este entrenamiento

Inspirar y motivar a otros compartiendo nuestras visiones

Comprometerse para la mejora continua

Reflexionar sobre el progreso hacia nuestra visin nos da la evidencia del crecimiento y la confianza en

nuestro potencial. Renovar nuestra visin y compromisos fija la direccin y el camino para la mejora

continua en nuestra vida profesional y personal.



Desarrollo

Formato espaciado: Se desarrollara en 8 sesiones una sesin semanal de 3.5 hrs. c/u, en el horario de 6 a 9:30 pm, la sede ser el hotel Fiesta Americana en Quertaro .

Beneficos del formato espaciado

Semana Uno

Semana Dos

Semana Tres

Semana Cuatro

Aplicacin

Aplicacin Aplicacin

Nuevos Habittos

Nuevas ideas

Practica

Nuevas ideas

Practica Nuevas

ideas

Practica Nuevas

ideas

Practica

Assign acin

O rien T acin

Assign acin

Assignacin

Report e

Report e

Reporte

Vision

Crecimiento Crecimiento

Crecimiento


Anlisis de Inversin (Antes, durante y despus del programa)

Consultora y resumen ejecutivo antes de iniciar ( para entender sus necesidades y direccionar su coaching)

Incluida

Bienvenida ( se enva una semana antes para conocer datos de logstica)

Incluida

Material del participante que incluye: Manual del participante Libro de Oro Libros:

Como hacer amigos e Influir en las personas Como suprimir las preocupaciones y disfrutar de la vida El camino fcil y rpido para hablar en pblico

suplementos: Viva con Entusiasmo Recuerde Nombres Hable Eficazmente

Incluida

Diploma certificado por Dale Carnegie Training Incluida Reconocimientos Incluida Proyecto ROI ( para medir sus resultados ) Incluida Recursos Monto de Inversin por participante en grupo abierto :

$ 14,063 ms IVA


Dale Carnegie Course Consideraciones de Contratacin

Cada seminario ser impartido por 1 Trainer certificado por DC & Associates

La sede ser proporcionada por Dale Carnegie Training en grupo abierto

Contaremos con una evaluacin aplicada de manera annima en un formato

preestablecido por Dale Carnegie Training que mide el desempeo de los Trainers, diseo

del programa, material utilizado e impacto y relevancia en su organizacin.

Los programas incluyen un Diploma Internacional Certificado por Dale Carnegie Training.

En las prximas paginas encontrars algunos hechos y beneficios de participar en nuestros

programas y de trabajar con nuestra metodologa.

Cualquier comentario o pregunta, puedes tener la confianza de contactarnos

Judith Green CEO Dale Carnegie Quertaro Cell: 414 219 6684 Oficina: 414 291 53 83 Nextel 442 444 4615 [email protected] queretaro.dalecarnegie.com.mx www.dalecarnegie.com


Dale Carnegie Training

Who We Are

Founded in 1912, Dale Carnegie Training has evolved from one mans belief in the power of self-improvement to a performance-based training organization with offices worldwide. It focuses on giving people in the public and private sector the opportunity to sharpen their skills and improve their performance to build positive, steady, measurable results.

Headquartered in Hauppauge, New York, Dale Carnegie Training is represented in all 50 of the United States and in over 65 countries, and is dedicated to serving its clients throughout the world.

Dale Carnegie Training serves the public and private sectors in 160 locations worldwide and provides its clients with the resources of 2,700 trainers and consultants. Each has undergone rigorous training to become certified in the Carnegie Process. Each is also required to take re-certification training annually. These expert practitioners shape the Carnegie body of knowledge into tools you and they can use to co-create the high performance, customer oriented teams you desire.

Over seven million individuals have participated in Dale Carnegie Training, many of whom participated specifically to strengthen their ability to:

Build teamwork

Enhance customer focus

Develop leadership

Generate enthusiastic cooperation from others

Motivate others to peak performance

Communicate persuasively



We support the growth of successful organizations by creating successful individuals through training and development solutions.

More than seven million graduates worldwide

Training implemented in over 400 of the Fortune 500 corporations

Flexible projects with condensed or space learning format

In business since 1912 and financially sound

Proven system for developing high quality trainers

Expertise from local and global resources

Over 2,700 carefully selected professional trainers in more than 75 countries

Programs in more than 25 languages

We thrive on customizing our products to fit your needs

Management involvement in application reinforcement

ISO 9001 CertifiedContinuous Improvement processes to ensure quality



Global Network

Partial Listing of Worldwide Locations:

Africa & Middle East

Bahrain Egypt Israel Kuwait Lebanon Morocco Qutar South Africa United Arab Emirates

Asia, Australia & Pacific

Australia Brunei China Guam Hong Kong India Indonesia Japan Macau Malaysia New Zealand Philippines Singapore South Korea Taiwan, R.O.C. Thailand

Europe

Austria Belgium Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Iceland Ireland Italy Luxembourg Netherlands Northern Ireland Norway Poland Portugal Romania Slovakia Slovenia Spain Sweden Switzerland Turkey

Central & South America

Argentina Bolivia Brazil Chile Ecuador Guyana Paraguay Surinam Uruguay Venezuela



The Carnegie Performance-Improvement Advantage

At the core of the Dale Carnegie Training Process is a four-phase approach that coaches participants through a performance improvement cycle.

Attitude Change Top performers possess the right attitude and skills. We will continuously motivate your employees to strive to surpass their goals. We will assist your employees to envision what they can become, thus creating a positive, enthusiastic attitude.

Knowledge We provide participants with information, tools, and strategies for success. The Dale Carnegie Training Principles and Drivers of Success lay a strong foundation for development.

Practice We will immerse your people in real-world challenges. Participants will stretch their comfort zones to include results-producing skills, activities, and tasks. We encourage and teach individuals to apply their newly acquired skills in real-world situations.

Skill We will adapt to the needs of the class participants, observing their growth along the way. Then, we teach them to put it all together to breakthrough performance.



The Dale Carnegie Methodology

The Cycle of Performance-Improvement creates a culture for learning and behavior change:

Participative: Adults learn by doing. Active involvement, rather than lecture-based training produces optimal results. Dale Carnegie Training will emphasize skills over knowledge. Knowledge is important as an entryway to skill development, but for success, we must practice new skills. Its not so much what we know, but what we can do with what we know, and our attitude toward doing it!

Positive: Research has shown that adults learn quicker, are more likely to position themselves for breakthroughs, and enjoy longer lasting results in a positive environmentan environment where we can try new things and build off of our strengths. Dale Carnegie firmly believed that a person is made up primarily of strengths. For some of us, this may be a welcome change!

Permanent: Training is conducted over a period of time resulting in new habits that will remain with you long after the training is complete.

Practical: Instead of role-playing, participants apply the training tools to their current business reality. Some participants say, If I get one idea from this seminar, it will be worth my time. It is not enough! Great things will happen in the classroom, but what really matters is what we apply in the real world to produce real breakthroughs! The principles well be working with have been tested. They work. They have been proven!

Pushes the Comfort Zone: What comes to mind when you hear the term comfort zone? We define it as the mental home in which we live. Most of us prefer to associate with people who are within five years of our age, similar socioeconomic background, work, values, etc. The challenge is that opportunities often lie outside our comfort zone.

We may know something is outside of our comfort zone when we hear that voice in the back of our heads say, Oh! I could never do that! The single most limiting factor in an adults life is often the size of their comfort zone. Our goal is to gently and persistently stretch our comfort zone by developing more confidence/flexibility, so that we can take advantage of new opportunities. A breakthrough is typically far outside our comfort zone.



Why Dale Carnegie Training?

At a certain point in the evolution of your business, it is beneficial to seek outside resources to introduce new ideas as well as experience and the expertise that may not exist in your organization in particular areas of training.

Dale Carnegie Training from a Business Perspective We have established experience in the training of organizations that seek to bring out the best in their employees. In large and small companies, in various industry segments, we are the trainer of choice when it comes to assisting companies in creating competitive advantage through the development of their greatest resourcetheir people.

Dale Carnegie Training from a Learning Perspective We understand adult learningit is our specialty. It is very important to combine theory with practice and personal accountability or you will not get the desired results. We recommend a hands-on working environment in every session. Our techniques will keep your people attentive and motivated. Each participant will be held accountable in a variety of ways to increase their leadership skills and improve interactions with others.

Dale Carnegie Training draws from its extensive classroom experience to facilitate learning in a variety of contexts. Participants are encouraged to make connections between classroom learning and professional interaction at work. We emphasize the business relevance of training concepts, which facilitates understanding and behavior change.

We excel in translating learning concepts into everyday business issues. Building competency in leadership, teamwork, and communication in a hands-on environment allows individuals to analyze these skills from a new perspective. By facilitating the transfer of training, participants are better poised to change related behaviors and improve performance.



Dale Carnegie Training Is Experiential Our experience has taught us that to be effective, training must be interactive and participatory. Skills are learned through practice. They are not learned by listening to lectures and tapes or by reading books and magazines.

Our Training Solution is interactive and participatory. Participants are assumed to be actively working so they can apply the training concepts learned in the classroom with their clients and prospects in the field.

Trainers will use a balance of presentation, practice, coaching, open discussion, and real-life experiences to help the participants to improve their skills in the moment. In this environment, participants apply the training and can produce results. Participants are held accountable for results in a positive way. Best practices are shared. New habits and skills are developed over time.

Dale Carnegie Training Is Consultative and Relationship-Focused For more than 90 years, the focus of all Dale Carnegie Training has been on improving relationships by focusing attention on others.

Underlying Dale Carnegie Training programs are the 30 human relations principles as described in How to Win Friends and Influence People. These time-tested principles help individuals build relationships by focusing on the needs, concerns, and interests of the other party.

This focus on others is the key to building meaningful professional relationships as well as maximizing productivity and business opportunities for the organization.

Dale Carnegie Training Produces Exceptional Results Your employees stretch beyond their comfort zones to become leaders in the industry. Participants will learn to develop new management skills, express themselves with confidence and clarity, contribute more productively, and above all become better leaders! Their newly acquired skills will make a significant impact on their working environment maximizing their contribution to the organization.



Track Record of Success Dale Carnegie has successfully partnered with thousands of organizations to positively impact their business results. Here are a few of the diverse organizations that have seen bottom line improvement due to partnering with Dale Carnegie to develop their people: ADP Investor Communications Services Allfiber in Rochester, NY Allied Insurance American Express Amtrak Bailey Telecom Bell South Bell Atlantic Boeing Charles Schwab & Co. Concord Communications Cox Communications Deutsche Financial

Digital Communications Services Eastman Kodak Ericsson Messaging Hewlett Packard Home Depot IBM International Paper Lucent Technologies Mercedes Benz Merrill Lynch MetLife Microsoft Motorola

Oracle Progress Telecom PSiNet Saks Fifth Avenue Smith Kline Beacham State Farm Insurance Subaru Sun Micro Systems Target Time Warner Cable Toyota Turner Broadcasting Verizon Wal-Mart

A variety of organizations from a range of industries, and in each case, Dale Carnegie provided a training solution to fit the needs and objectives of each organization. Our clients can be confident that a partnership with Dale Carnegie will produce the required results as it has with many other organizations.

High Customer Satisfaction All Dale Carnegie programs are assessed by Dale Carnegie & Associates, Inc. Areas that are measured include:

Relevance of the training to the participants job Whether or not the training has helped the participant increase their ability to perform

their job Quality of the trainers Overall satisfaction with the training experience

For the last four years, Dale Carnegie Customized Training programs were rated by participants over 83% exceeding expectations. This track record of satisfaction means that the feedback from our clients will be positive and you will get measurable results with Dale Carnegie Training.



Our Credentials

Accrediting Council for Continuing Education and Training (ACCET) Dale Carnegie Training has been accredited by ACCET and, as a result, graduates can each receive Continuing Education Units (CEU) for our standard courses. The term CEU is a term used to identify a nationally-recognized unit of achievement which may be used as evidence of increased performance capabilities and for job advancement. ACCET accredits Dale Carnegie Training through an audit and review of the organization, its training processes, content, and results.

AccreditationAmerican Council on Education (ACE) Dale Carnegie Training programs are in compliance with the rigorous control standards required by ACE and, as such, are considered college level quality. ACE determined that Dale Carnegie Training processes, quality of instruction, and results were of the highest quality in the training industry. In view of this, ACE is recommending to colleges and universities throughout the United States that Dale Carnegie Training graduates receive transfer college credits.

Accredited Institutions of Postsecondary Education (AIPE) Dale Carnegie & Associates and all ACCET accredited sponsors are listed in the ACE directory of Accredited Institutions of Postsecondary Education (AIPE). The AIPE directory is used by many corporations as a reference in determining eligibility for corporate tuition support. An advantage of being listed in the AIPE directory is that our listing recognizes our training as being on par with the most prestigious colleges and universities. An additional advantage of being listed in the AIPE is the distinction this gives us over our competitors.



ISO Certification Dale Carnegies Product and Trainer Development management systems have been ISO 9001 certified since 1998 through the Bureau Veritas Quality International (BVQI). BVQI is an internally recognized and well respected ISO registrar that provides objective third party review through semi-annual audits. The scope of our ISO 9001 certification includes our Product Development, Assessment and Measurement, Carnegie UniversityTrainer Development and Certification, Internal Sales Training, Product Customization, and Internal Consulting Systems.

Quality of Delivery Dale Carnegie Trainers are experienced professionals with real-world experience. In order to become a Dale Carnegie Trainer, candidates are rigorously coached and trained in order to reach the Dale Carnegie Training standard. In order to be qualified, a trainer must have significant experience in front of groups delivering presentations, as well as completed a rigorous certification process. This means that the Dale Carnegie Trainers will be of the highest standard in the training industry.

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Dale Carnegie Course.pdf