Katrina Potter103 Sheffield Lane Yorktown, VA 23693757-376-1004 * Katrina.p.kp@gmail.com

Professional Skills Profile

Professional work experience in combination with strong academic training in:

Customer service experience – call-center, customer relations, clerical duties, payment collection Teamwork and leadership- ability to lead or follow as needed, delegation Attention to detail of individuals’ needs as well as administrative tasks Commitment to follow through with tasks, work, or an assignment Research and analytical skills to solve intrapersonal/ interpersonal conflicts Effective oral/ written communication- writer, editor, orator, listener, teacher, etc. One-on-one mentorship relationship with victims of human trafficking Proficient in lay counseling, psychological testing, and intake

Education

Liberty University (Lynchburg, VA) August 2011 – July 2014Bachelor of Science in Interdisciplinary Studies in Psychology & Special Education

Council for Exceptional Children (CEC) – Professional Organization working with children with disabilities

Lynchburg College (Lynchburg, VA) January 2009 – May 2011Special Education major, Children’s Music Minor

Inducted into Kappa Delta Pi (KDP) – International Educators Honor Society Inducted into Phi Kappa Phi (PKP) – Oldest collegiate honor society for all academic disciplines

Teen Mania’s Honor Academy (Lindale, TX) January – December 2008Internship designed to cultivate and develop leadership potential in young adults while helping run the ministry through call center and clerical work

Experience

Post Graduate Work Experience Fall 2015 – Present One-on-one care for a young man with severe autism Working with victims of human trafficking in a safe home. I was a house manager providing a

mentorship and lay-counseling relationship with the residents. I also transported, taught life skills, and tutored the residents based on their physical, financial, spiritual, emotional, and educational needs.

Business, Customer Service, and Clerical Experience 2007 – Present B. Moss Clothing – assisting customers, working the cash register, and replenishing inventory Teen Mania Ministries – call center representative for Acquire the Fire Christian youth

conference. I called churches to promote the event, managed relationships with the pastors, collected payments for the tickets, and helped the pastors at the event with any questions they may have had about the conference, ministry, or surrounding area of the venue.

Lynchburg College Writing Center – tutoring students and professors with any stage of the writing process

Bath and Body Works – assisting customers, working the cash register, and replenishing inventory

Commonwealth Exterminating Company – office assistant- filing payments received and processed

Latisha’s House Foundation – lay-counseling, maintaining relationships with donors, medication distribution to residents, editing paperwork, social media PR

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