Business Information Management 2

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Welcome students!Oct. 8, 2010

Dress Code and ID Check

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Focus for the Week

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We will improve Communication Skills in the Workplace and in our personal lives now and in the future.

We will improve Presentation Skills in the Workplace and in our personal lives now and in the future.

KUD

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K –We will improve communication skills in the workplace, school, and personal lives.

– We will use verbal skills when obtaining and conveying information

U – We will use the following terms: interview, employer, employee, cover letter, resume, reference, eye contact, thank-you letter, recommendation letter, position,

D – We will practice answering interview questions with a partner.

--We will role play an effective interview.

Weekly Agenda

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Monday – InterviewsTuesday – Customer ServiceWednesday & Thursday – Presentation Skills & Assessment

Friday – What have I learned? Assessment

Warm-Up

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Complete ABCD Chart (3-minutes)

Add words to the chart that relate in some way to an “Interview”

Example: d – dress appropriatelyShare your answers with the class.

Add to your chart.

Interview

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A-B C-D Dress appropriately

E-F G-H

I-J K-L M-N O-P

Q-R S-T U-V W-X

Y-Z

What Do You Know About Interviews?

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What is the purpose of an interview?

How do you get an interview?What do you take with you to an interview?

Word Wall - Interviews

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InterviewEmployer Employee Cover Letter Resume Reference Eye Contact Thank-you letter Recommendation

Letter

PositionBenefitsSalary

Effective Interviews

Link to On-line Interviews

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http://www.articlesbase.com/videos/5min/155909826

Types of Interviews

JobScholarship

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Interviewing 101

Arrive Early (15 Minutes)Review your researchRelax

Be preparedExtra copies of resumeNotebook & penJob descriptionPrepared questions for the

InterviewerDress

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Meeting the Interviewer

Face the InterviewerSmileUse a Firm HandshakeWalk With Energy

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The Key to Interviewing

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Interview Tips

Sit on the Edge of Your Seat Write Down the Names of the

Interviewers Make Good Eye Contact Tell the Truth Listen as Well as Talk Don’t Give One Word Answers. They

Want to Know What You Think Use Good Grammar (No Slang) Ask Appropriate Questions Thank the Interviewer

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Life After the Interview

Write a Thank You Note

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Follow up

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Phone Calls, Letters and E-Mails

Subsequent Interviews

Follow Application Procedures

Accept with Enthusiasm

If You Decline Keep the Door Open for Later

What are Interviewers Looking For?

Energy Level Professionalism and Presence Ability and Motivation Thinking on Your Feet Judgment and Common Sense Creativity/Problem Solving Skills Attitude and Potential Adding to the Program Response to Stress and Pressure Loyalty, Integrity, Honesty, Accountability,

Responsibility

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Tricky Questions- John LaFerve

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Weakness?Where Do You Want to

be in 10 Years?How Would You

Evaluate Your Last Boss?

What is Your Greatest Strength?

Why Do You Want This Job?

Tell Me About Yourself…

Common Questions

Why did you choose your school and major?What will this job do for you?Give an example of a time when you took initiative.What qualities do you look for in a boss?Tell about a situation that didn’t work out well.Why do you want to work for this company?Tell me what your boss will say about you.What classes did you like? What were the hardest?Do you consider yourself a creative person?What is your greatest accomplishment?What book are you reading currently?Who is your favorite superhero and why?Why should I hire you for this job?

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Questions to Ask

Structure, History, Department StructurePro’s and Con’s of working here?Whom would I report to?What are you looking for in ideal candidate?What concerns if any do you have about

hiring me?What’s the next step from here?What is the turnover ratio?

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Assignment

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In pairs, work together to answer interview questions.

Role play an interview in front of the class.

What Have You Learned?

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Create a new Word document and Name it Reflection Week 12.

Keyboard a paragraph, double-spaced listing what you have learned today.

Save in your folder in Thawspace. We will print later this week.

Discuss with the class.

Friday Assessment

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PowerPoint slideshow—What have you learned about Communication and Presentation Skills?

Create a poster which shows what you have learned this week about communication and presentation skills.

Create a brochure which shows what you have learned this week about communication and presentation skills.

Role Play what you have learned about communication and presentation skills.