business etiquette.ppt nid 1 aug 11.ppt

8/11/2019 business etiquette.ppt nid 1 aug 11.ppt

1/18

BUSINESS ETIQUETTE.


2/18

BUSINESS ETIQUETTE

Objective: To learn andunderstand the written &unwritten rules of conduct duringofficial meetings and at businessforums/setting..


3/18

Etiquette is a code of behavior that setsexpectations for behaviour according tocontemporary conventional norms withina group or an organization.


4/18

Etiquette is that aspect of:

decorum code behaviour

practice habit grooming

manners


5/18


6/18

CLASSIFICATION OF ETIQUETTE :

BUSINESS MEETING EIQUETTE SOCIAL ETIQUETTE DINNER ETIQUETTE

INTERVIEW ETIQUETTE PROFESSIONAL ETIQUETTE TELEPHONE ETIQUETTE EMAIL ETIQUETTE WORK PLACE ETIQUETTE


7/18

BUSINESS MEETING ETIQUETTE

TO DOS

REACH ON TIME CARRY BUSINESS CARD DRESS APPROPRIATELY CARRY THINGS REQUIRED FOR THE

MEETING


8/18

PROFESSIONAL ETIQUETTE

TO DOS DONT BANG ON KEYBOARD KEYS

KEEP VOICE LOW WHILE CONVERSINGOVER THE PHONE

BE PUNCTUAL FOR MEETINGS DONT INTERRUPT THE SPEAKER KEEP CELL PHONES SWITCHED OFF OR

ON SILENT MODE DRESS APPROPRIATELY


9/18

WORK ETIQUETTETO DOS

BE PLEASANT BE FLEXIBLE BEWARE OF OFFICE POLICIES KEEP THE BOSS INFORMED BE COURTEOUS

BE ON TIME GIVE CREDIT TO ALL BE CAREFUL OF OFFICE POLITICS


10/18

WHY BUSINESS ETIQUETTE?

TO REMOVE COMMUNICATION BARRIERS

TO MAKE OTHERS COMFORTABLE

TO BE PROFESSIONAL AT WORK PLACE

WELL MANNERED TO BE SUCCESSFUL ENRICH IN TERMS OF EXPERIENCE TO BECOME A GOOD LEADER TO BECOME A BETTER HUMAN BEING


11/18


12/18


13/18

TABOO TOPICS

PERSONS AGE SALARY/WAGES TERMINAL ILLNESS FINANCIAL CRUNCHES MARITAL AND SEXUAL ISSUES PERSONAL REMARKS ON APPEARANCES OFFICIAL CONTRACTS CONFIDENTIAL INFORMATION PERSONAL AND FAMILY RELATED DETAILS


14/18

Etiquette with Peers:

treat them with respect be polite & courteous

co-operative team spirit


15/18

Etiquette with superiors :

treat them with respect follow protocols/rules keep them informed report on time follow instructions

discuss matters consult them for decision making


16/18

Etiquette with subordinates :

treat them with respect be considerate

offer help/solutions be polite and courteous interact with them


17/18


18/18

INTERNATIONAL BUSINESS ETIQUETTE

Etiquette, manners, and cross cultural, orintercultural communication are important

As international, multinational, transnational,multi domestic, and global business continues toexpand and bring people closer,the most important element of successfulbusiness outcomes may

be the appreciation and respect for regional, country,and cultural differences - known as cultural diversity.

Documents

business etiquette.ppt nid 1 aug 11.ppt