Business Etiquette.ppt

7/30/2019 Business Etiquette.ppt

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Gaining the Competitive

Edge with Business EtiquetteLIFE STYLE EDUCATION

MAJOR.SIVA


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Business EtiquetteDiscussion Session #29

Professional Etiquette

Dining Etiquette

Cocktail Parties Correspondence

Etiquette

Office Etiquette

Office Romance

Etiquette Abroad


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Skip These

Tips..

And you are certainto perform the

ultimate...


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C-L-M

Career

Limiting

Move


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You only have ONEopportunity to make agood first impression


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First Impressions

Within 30 seconds people judge your Economic level Educational level Social position Level of sophistication

Level of success Within 4 minutes people decide your

Trustworthiness Compassion Reliability Intelligence

Capability Humility Friendliness Confidence


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Are First Impressions Lasting?

YES

Made with emotional not rational brain

Once made rational brain seeks validation Dont want to change opinions

Labels helps make sense of world

Experience teaches us validity of firstimpressions


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Making Positive First Impressions

Determine audience

Identify their expectations Establish objectives

Dress, behave, and communication in a

way that reflects audience expectations


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A,B,Cs of Image

Appearance

Color, wardrobe, grooming

Behavior

Etiquette, civility, attitude

Communication

Verbal, nonverbal, written


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Meeting and Greeting Handshake: offer entire hand,

web-to-web, shake lightly andrelease

Know whom to introduce first Junior to senior

Fellow worker to client

Eliminate slang/jargon from yourvocabulary

Always on time, alwaysorganized, always ready


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Business networking

in social situations Never introduce yourself

by your title

Name tags on your rightshoulder

Keep your right hand

free Stay informed of current

events

Maintain eye contact


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Business Cards

Manage business card exchanges flawlessly Always have a supply of cards

Ask for someones card before offering your own Present card face up Take time to look at received card NEVER turn down an offered card

Be selective when distributing cards Be aware of international card etiquette


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Lunch/Dinner Meetings

You can survive!
http://www.gramo.com/irish/index1.mdb


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Lunch/Dinner Host

Consider preferences of guests

Give specifics

Make reservation and reconfirm day before

Arrive 10 min early, look at table, meet server

Greet guest at entrance. Guest precedes downaisle. Guest gets best seat. Seat yourself to

their left. Offer menu advice to guests, order easy-to-eat

food and limit drinks for yourself


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Lunch/Dinner Guest

Reply promptly to invitation

Only cancel on very urgent business

Be on timecall restaurant and send message

to host if late If you arrive before host, you may sit at table but

eat nothing but water until host arrives

Never order the most expensive item

Take no notice of check. Do NOT offer to leavetip

Thank your host!


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Lunch/Dinner Meetings--Beginnings

Stand on the right side of your chair andenter from your left

Napkins go in lap asapfold toward waist

Toasts may be offered before eating andafter dessert. Both are initiated by host.Toasted party does NOT drink to himself

Pass to the right and do not help yourselffirstpass salt and pepper as a set


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Lunch/Dinner Meetings--Ordering Food

Decide on your menuselections quickly

Order medium-priced food

Think about the mess factor

Dont order alcohol

Do not share a dessert


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Lunch/Dinner Meetings

Dealing with the Food

Put your napkin in your lap Wait for all people to be served before

beginning

Know which silverware to use withwhich food Cut your meat one bite at a time Break off small bites of bread and

butter only one bite at a time

Hold wine glass by the stem forwhites and by the bowl for reds Take cues from the host-if in doubt,

watch and copy


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Lunch/Dinner--Foods

Soup--dip spoon into soup sideways away fromyou. Sip from side. Tip bowl only for last drops.Never crumble saltines in soup Rest spoon on

plate when finished. Saladeat salad with fork, use knife only as last

resort. Leave utensils on plate at 10:20 position

DessertSlide utensils down from top asdessert is served. Place both on plate whenfinished


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Lunch/DinnerDifficult Foods

AsparagusEat with fingers unless in sauce, then useknife and ford

BaconOnly very crisp bacon may be eaten with fingers PastriesCut in halves or quarters and eat with fingers

or fork French friesEat with fingers if served with sandwichesor burgers

Grapefruit halvesEat with spoon, leave juice Lemon WedgeSqueeze over fish with fingers

PastaSeparate a few strands with folk. Twirl onto forkwith tines held again plate PotatoesEat baked potatoes with a fork. Skins with

knife and fork. Move butter from butter plate to potatowith fork. Never mash potatoes on plate. Eat chips with

fingers


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Lunch/Dinner--Taboos

Elbows on table Salt/pepper on food before tasting Talking with mouth full Drinking with food in mouth

Gesturing with silverware Pushing back or stacking plates at end of meal Answering or placing cell phone calls at table Dunking anything into coffee or water

Making a fuss over incorrect orders Arranging hair or applying makeup at table Picking your teeth at the table Asking for a doggy bag


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Lunch/Dinner Meetings--Formal Place Settings


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Lunch/Dinner Meetings--Formal Place Settings


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Lunch/Dinner Meetings--Silverware


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Lunch/Dinner Meetings--Extras

Dont eat with your mouth full

Keep one hand in your lap unless you are eatingEuropean style

Remove anything from your mouth with the sameimplement that it went in with (except bones)

Eat at a moderate speed

Try to maintain some polite dinner conversation

Never medicate yourself at the table If you must leave the table, place your napkin in your

chair


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Lunch/Dinner MeetingsEasy endings

Knife and fork side by side in the 10:20position on dinner plate

The host or person who has issuedinvitation pays (regardless of gender)

If you are paying bill, handle it with

waitperson as discreetly as possibleAs you depart table, refold your napkin

simply and leave it to left of place setting


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Tipping

Bartender (when drinking in the bar) -- $1 or 15% or round upbill to next dollar when paying by the round of drinks

Bellman -- $1 per bag Cloakroom attendant If there is no charge tip $1, if there is a

fee round up to nearest dollar Doorman (only for getting you a taxi)-- $1 Maitre d (if you want a good table or want to become a favored

regular) -- $10 - $20 in a handshake Parking Valet -- $1 - $2 Taxi 15% of fare Waitperson 15%-20% of bill Washroom attendant 50 cents or $1.00 in fancy hotel Wine steward (handed directly to steward)-- $3-$5 per bottle or

15% of bill when billed separately from food


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Cocktail Parties

Work eventnot social

Determine your strategy: network with newpeople or certain known targets

Dont just hang out with friends Enter room, step to one side, survey room

Move toward friendly faces or already formed

group If someone enters your group, greet them and

make introductions


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Cocktail Party Tips

Go to food table firsteasiest place to startconversations

Stand in middle of room or near food table, stay

away from walls Learn how to hold napkin, plate and glass in one

hand

Keep one hand free to shake hands Dont overindulge in alcohol

Maneuver among peopledont get stuck


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Small Talk

3 distinct parts

Opener

Middle

Break away


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Small Talk Openers

Individuals Compliment, weather, food, current event

I love your______. Is it a family heirloom?

Group Something pertaining to everyone

How do you all know each other?

Will you be traveling this summer?

Casual acquaintances General comments

How has your year been?


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Small Talk Middle

Safe topics

Sports, books, movies, theater, art, travel

Questions

Ask, listen, elaborate with matchingexperience, Ask again

Be more interested than interesting


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Small Talk Break-Away

Stay no more than 10 min in one place

Break-away lines

I dont want to monopolize you.

Im going to circulate.

I see someone I must meet.

Tell them you enjoyed speaking with them

Discuss next steps

Going for food, to next person, etc.


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Correspondence Etiquette

Every written invitation gets aresponse unless it asks for money

Respond within 1 week Follow directions for response

Special instructions (dress code) willbe in lower corners Envelope will indicate if you may bring

guest Send Thank you letters

Always include a cover letter forwritten documents

Sit on written documents for 24 hours(if possible)


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E-mail Etiquette

E-mail only those people to whomyour messages actually pertain todont send mass or chain letters

M-ake a point of responding to

messages promptly A-lways use spell-check and

grammar check before sendingmessagesbe brief and clear

I-nclude your telephone number in

your message

L-earn that e-mail should be usedfor business rather than personalusedont send anything youwouldnt want to see in public
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Telephone manners

Answer the phone with your name and company(or department)

When placing calls, state your name andcompany or department immediately when phone

is answered Speak clearly State the purpose of your call Only use speakerphone for conference calls Always smile when using the phone Say please and thank you Judge your audience before making small talk

Return your calls
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Voice Mail/Mobile Phone Use

Realize proper usage of mobile phones inbusiness

Understand how to leave an adequatevoice message

Check messages frequently on a dailybasis

Avoid using in a restaurant, movie, church,or meeting

Limit your conversation when in closequarters

Use a quiet voice

Dont give out credit card #

Refrain from using when driving


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Office Etiquette

Be self-aware-use common sense Mind your own business Avoid strong cologne Never ever go over your supervisors

head Obey your companys business dress

attire Keep your germs to yourself Treat every employee with the same

respect Do not post things of an offensive

nature No matter your job or your title, always

hold yourself to a higher standard


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The 12 Commandments of Cubicle Etiquette

Thou shall not enter anotherpersons cubicle unless you areinvited.

Thou shall not interrupt someonewho is on the telephone by usingsign language or any other meansof communication.

Thou shall think twice beforeinterrupting someone whoappears deep in thought.

Thou shall be aware of how yourvoice projects.

Thou shall realize that speaker

phones and cubicles dont mix. Thou shall not discuss a

confidential matter in a cubiclesetting.

Thou shall realize that everythingyou say makes an impression onyour internal customers.

Thou shall not make or receivepersonal telephone calls duringthe workday.

Thou shall not establish eyecontact with someone when youwould prefer not to be interrupted.

Thou shall stand up and walktoward the entrance of yourcubicle when you would like animpromptu meeting short.

Thou shall recognize your cubicleis a direct reflection of you. Keepit neat and orderly.


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Meeting Etiquette

Always have your calendar,notebook & pen

Never bring up personalproblems/issues in a professionalsituation

Avoid you talk

Stay on schedule

In conference rooms hang backuntil power players have takenseats: ends and middle sides oftable are power seats


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Office Romance

Dating a supervisor orsubordinate is absolutely ano-no

Any behavior of a sexualnature on companyproperty gives thecompany grounds for legal

action


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Office Romance(When it Happens Anyway)

Expect at the very least an officerelationship will be frowned upon

Risk loss of credibility

Difficulty focusing on work

Dont use work email or

voicemail systems

Remember when it ends you willstill have to work with this person


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Etiquette Abroad

Know the variouscultural nuances ofthe particular country

Do your homework

Problem solving &issues of protocol andchain of command

differ greatly betweencountries


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Evaluation Questions

Use:Strongly agree

AgreeDisagreeStrongly disagreeDont know

1. I found the presentation of material easy to understand.2. This discussion session increased my knowledge on the subject

presented.3. I will be able to use some of the information from this discussion

session in the future.

4. The presenter was well prepared for this discussion session.5. This presentation should be repeated in future semesters.

Documents

Business Etiquette.ppt