Continuous Improvementlearning and development offeringsTransformation from the inside out

Transformation from the inside out

Over the past decade BT has undertaken a company wide transformation programme which has delivered significant bottom-line benefit.

More recently we have developed an enterprise-wide initiative to engage the entire workforce in making change happen everyday, through embedding a Continuous Improvement way of working and mind-set. We believe that developing a professional capability to continually transform and change is critical to ensuring our business can continue to grow at pace. We are doing this through the formalisation of learning and development for our transformation professionals and recognising their achievements with externally certified qualifications.

Karen Leftley Head of Group Transformation

Group Transformation Practice created with unique approach to method, training and tool development.

Continuous Improvement team accreditation launched pan BT with capability to build assessor community.

Group Transformation Practice licenced by BQF to assess, develop and quality assure on their behalf both inside BT and externally.

Hosted industry wide BQF CI event attracting 28 external organisations resulting in strong demand to share best practice.

Agreed BT/BQF co-branded ChangeManagement certification designed and developed by BT.

Programme & Project Managementlearning and development launched to BT PPM Profession.

BT’s Change Management certification fully operational pan BT and licenced by BQF for external deployment.

BT PPM Certification Launched.

In-house PPM certification partnership with APM and BCS in development.

BT achieved BQF Gold Medal for Excellence.

2013

2014

2015

2016

Continuous Improvement training programme launched pan BT.

Full suite of Six Sigma & Lean learning and development pathway launched.

BT achieved 1st BQF certification in industry at Lean advanced levels.

First teams in BT achieve Continuous Improvement silver accreditation.

Hosted BQF/BT TransformationShowcase at BT Tower (circa 40 external organisations).

Kicked-off Manchester Business School learning and sharing relationship.

Commercial collaboration with Alliance Manchester Business School.

GT Practice now the primary supplier of all transformation L&D in BT eliminatingexternal spend.

1st revenue generating external partnership agreed.

The BT Group Transformation Practice timelineWe design, develop and deliver best in class methods, tools and learning and development. This enables BT to have an industry leading transformation capability, that delivers BT’s strategic transformation ambition, leveraging and growing external relationships and partnerships.

Tools and methodsAt BT, we believe in using a combination of Lean, Six Sigma, Change Management and Programme & Project Management methods, tools and techniques consistently across the organisation for all levels of change. That could be step-change transformational activities, business unit specific change or team based Continuous Improvement.

We’re giving our people the know-how to use the right tools in a given situation, developing BT capability to transform from the inside out to meet our customers’ current and future demands.

What’s the difference between each of these methodologies and what could they do for you?

LeanCost reduction AND customer satisfaction improvement. Shorter cycle times and higher levels of productivity, profit margins on the up and increased employee engagement. Lean really can deliver all these benefits.

It all starts with your customer and understanding what they value then delivering that as efficiently as possible. Harnessing the knowledge and creativity of the people in your organisation as they work together to find solutions and make improvements each and every day. Leaders respect and coach their people, empowering them to try out ideas and work in a different way.

It is a journey, and it’s not for the faint-hearted. Mike attended one of our training courses and realised that the job he’d been doing for the last 20 years didn’t add any value. None at all. Not a very pleasant discovery. However, Mike went back to his team to put what he’d learnt into practice and they were soon able to take on additional work, with a role for Mike that really needed doing; adding value to the customer and to the business.

Six SigmaIf Lean is about speed and efficiency, then Six Sigma is all about quality. And the two work very well together, with plenty of overlaps in method, tools and techniques. Six Sigma begins with understanding the customer and his or her requirements. Again, the people involved in the process challenge the way they do things and make improvements.

Six Sigma uses data to understand exactly how a process is working, to discover where and how defects occur, to find the root causes and then to eliminate the problem areas. The idea is to reduce variation to ensure that each and every product or customer experience is of equal quality and then to improve that quality. A structured, focussed, yet flexible approach aimed at delivering quality products and services by improving their underlying processes. What’s not to love?

Change ManagementChange is inevitable in today’s busy workplaces. We’re all faced with change on a daily basis, it’s essential that we understand how change can impact other people as well as ourselves.

It doesn’t matter what kind of change you’re implementing, it will impact on your people because people are at the heart of every organisation. So for your change to achieve its full potential, you need to plan your change with people at the heart of your plans.

So how do we ensure it’s implemented and embedded successfully? There are lots of different models and methodologies that suggest how to manage change, with common themes that run through them all. From our own learning and experience, we believe that there are key themes to managing change.

The tools that sit within these themes can be used on any kind of change implementation, from using Lean to improve process flow and value for the customer, to forensic problem solving in Six Sigma, to organisational change, cost reduction or project implementation. Any change can be made faster, smoother and more likely to stick.

Continuous ImprovementContinuous Improvement should just be part of the culture of a business. It helps everyone at all levels to understand what their customers really value and involves everyone in making positive change happen every day. It’s a great approach for improving engagement, delivering a better customer experience and at the same time reducing unnecessary costs. It all starts with a mind-set shift that’s easy to achieve once you have the know how.

CI creates a way of working that ensures everyone has a clear shared purpose. Everyone is empowered and encouraged to learn new tools and techniques which give people the skills and capability they need to solve the problems they face on a daily basis.

CI will create immediate value for your customers too, a key driver for better decisions and sustainable improvements made to the customer experience. Helping to deliver those hard hitting business results you crave.

Programme & Project Management (PPM)All but the smallest of changes are implemented through a project or programme and every project or programme has time, cost and quality objectives. Programme and Project Management (PPM) is the art of making things happen so that you hit all three of them. And of seeing what could go wrong to stop you.

There are critical PPM tools to help you to achieve what you set out to deliver, all underpinned by effective Change Management. Change just wouldn’t happen without programme and project managers tenaciously realising the benefits.

Meet the practiceWe are a team of highly qualified senior consultants, with a wide range of experience across multiple industries, including telecommunications, manufacturing, finance, retail, insurance and transportation. Our experience spans operational, programme, cultural and business transformation projects and leadership. We have deep subject matter expertise in Continuous Improvement, Change Management, Lean, Six Sigma and PPM and even have a chartered psychologist in the mix. Our team certainly has an eclectic blend of skills suited to help any organisation to achieve their transformational goals.

One size doesn’t fit all!One size doesn’t fit all and we’ll tailor our approach to meet your requirements.

Perhaps you just want training in Lean, Six Sigma, Change Management and/or Programme and Project Management? Maybe going onto certification? Or perhaps you want to roll out Continuous Improvement across your whole organisation but don’t know where to start?

We can help with both scenarios and plenty more in between. Training… coaching… certification… method development. We can do it for you or help you to do it for yourselves.

The following pages will give you a taste of what we can offer. And then, if you’re interested, we can chat about your needs and agree what works for you.

And we provide bespoke coaching and tailored learning to Master level.

It’s available for our wide range topics; Lean Master, Six Sigma Black Belt and Master Black Belt, Change Management Master and Programme & Project Management Master and we can offer Design for Six Sigma too.

Practitioner

Green Belt

Green Belt Advanced

Advanced Practitioner

Design for Six Sigma

Black Belt

Master Practitioner

Master Black Belt

ContinuousImprovement / Lean Six Sigma

ChangeManagement

Programme& Project

Management

Continuous Improvement

Cont

inuo

us Im

prov

emen

t

Kick-starting change in your organisation by making those simple and significant improvements tailored to your workforce and customers needs.

Continuous Improvement (CI) is simply about getting everyone engaged in making change happen everyday. Embedding a culture of CI into the heart of your business means that everyone gets involved in improving the way they work with the common goal of delivering value to their customers. Our simple operational approach can help you understand more about your business and equip your organisation to solve problems for themselves.

Through building capability and new habits, you will quickly learn how to drive continued benefit for your organisation and achieve those hard hitting business results you crave. We know that every business has different goals, starting points and capabilities; with our key learnings the right approach can be developed to engage your workforce in no time!

We’re very often too busy just going about our day to day tasks to think about making time to improve our business. Sometimes we don’t know what’s causing problems, let alone how to go about finding the best solution to fix them. So we just ignore them or find some way to work around them.This masterclass provides a 1-day introduction to basic problem solving, based on BT’s own experience.

The course focuses on:• Introduction to the problem solving

framework • Understanding the size and cause of

the problem• Identifying and selecting the best solution •��Ensuring�the�benefit�is�realised�and�sustained

Outcome

At the end of the session, you’ll be able to apply problem solving tools and techniques to problems within your organisation, using a structured methodology based on facts and data.

Agenda

The day will be a mix of problem solving training, an exercise to allow participants to practise the principles learnt, and case studies from within BT demonstrating the application of problem solving tools and techniques.

1day courseContinuous Improvement

Problem Solving

Cont

inuo

us Im

prov

emen

tCo

ntin

uous

Impr

ovem

ent

Cont

inuo

us Im

prov

emen

tCo

ntin

uous

Impr

ovem

ent4

day course

Stop and ask yourself… does everyone in your organisation know who their customers are, how well they’re fulfilling those customers’ needs on a daily basis, and what they can work on to improve each and every day?For most organisations you may be surprised to hear that the answer is no! Based on our experience deploying Continuous Improvement inside BT to more than 30,000 employees, we can help you understand what’s needed if you want to develop a Continuous Improvement culture within your organisation.

A culture of Continuous Improvement involves everyone and, when done is a sustainable way, can�deliver�5-10%�of�benefit�year�on�year.�Our�experience has shown that giving the people at the front line a shared purpose and clear direction, together with the capability and authority to solve simple problems and make change happen, has hard business results. And it creates immediate value for your customers too.

We encourage people to think of their workplace as though it’s their own mini business. And it really works. We can use our experience to help you to start the journey…

This 4-day training course provides the foundations for Continuous Improvement based on BT’s experience and learning, and is primarily aimed at operational CI leads – those who’ll be implementing Continuous Improvement within their teams, with the help of a more experienced coach.

The agenda covers 4 main foundation areas, all supported by practical exercises and real life examples:

1. Setting directionThe starting point for Continuous Improvement is to understand the organisation’s strategy and create a case for change. During this section, core project and change principles are used to enable Continuous Improvement.

2. Creating performance dialogueWe demonstrate how we get front line teams having great performance dialogue, aligned to the business strategy and based on visual management techniques. The key to good performance dialogue is that every employee is clear on direction and understands their role in delivering great outcomes every day.

3. Solving problems through team based problem solvingAs teams begin performance dialogue, they identify gaps in performance and opportunities for improvement. Here we learn how to solve problems using a variety of team based problem solving approaches.

4. Sustaining Continuous ImprovementSustaining Continuous Improvement is how we turn theory into action focussed next steps; this�is�what�makes�the�difference.�We�will�share�with you the action plans that, for us, have resulted in the best outcomes, helping you to create yours.

Continuous Improvement

Lean Practitioner

Based on BT’s operational experience of deploying Continuous Improvement inside BT to more than 30,000 employees, together with Alliance Manchester Business School’s academic insight, this joint-programme will help you to understand what’s needed to develop a Continuous Improvement culture within your organisation.The programme focuses on 3 important areas:

1. Creating cultural changeCultural change is key to successful Continuous Improvement, including programme and project management insights and Change Management application.

2. Effective performance dialoguePerformance dialogue engages everyone in the organisation, so that they understand the business strategy and customer needs and translate that into meaningful metrics that can be reviewed every day.

3. Team based problem solvingTeam based problem solving is the engine for improvement, using the simplest approach to solve the problem at hand. Includes standard work, visual management, process mapping and Lean/Six Sigma DMAIC projects.

The 5-month programme is made up of 4 x 3-day residential blocks, where you’ll undertake a range of intense, focussed activities. Each block is followed by a period of time to give you the opportunity�to�practise,�discuss�and�reflect�on�what you’ve learnt with your fellow delegates. And the whole course is underpinned by one-to-one coaching to help you and your organisation to get the most from the programme.

The training is designed for operational managers and Continuous Improvement professionals tasked with creating a Continuous Improvement culture. Throughout the programme, you’ll apply Lean, Six Sigma, Change Management and project management principles to your own live business challenge, building the capability to transform your organisation from the inside out.

12day courseContinuous Improvement

Executive Education Programme

Cont

inuo

us Im

prov

emen

tCo

ntin

uous

Impr

ovem

ent

Lean trainingcourses

LeanLean

Advanced PractitionerLean�concepts�are�now�being�put�to�use�in�such�diverse�fields�as�business�start-ups�and�software�development. Long gone are they days when Lean tools were the domain of widget manufacturing. But�although�picking�up�and�getting�benefits�from�individual�Lean�tools�is�easy,�getting�beyond�that�is hard: how do we become an organisation that systematically increases customer value?

In this course we show you how you can identify improvement opportunities and get a deeper insight into why there are persistent performance gaps in your organisation.

We�will�then�show�you�how�you�can�deliver�benefits�using�Lean�tools,�while�at�the�same�time�build�Continuous Improvement behaviours and skills in your teams.

The approach we use allows you to diagnose the current situation in your organisation, and then to design�appropriate�interventions�based�on�what�you�find.

The course focuses on 4 topics:• Identify opportunities• Plan and deploy improvements• Increase customer value• Build Lean culture.

Outcome

At the end of the session you will be able to:• Map out where there are opportunities

to improve• Design and deploy improvements• Integrate front line performance huddles to manage�the�flow�of�customer�value

•��Diagnose�reasons�why�improvement�efforts�don’t stick, and know how to address them.

Agenda

This is a 4 day course that moves through where opportunities�are�to�improve�flow�value�and�on�to the tools that help you identify high value improvements and deliver them.

Feedback we’ve received

“ I really enjoyed the practical exercises, both the housing game and airplane simulation.”

Certification levelLean Advanced Practitioner

Training requiredLean Advanced Practitioner

Certification requirements

Exam• 80% pass mark• 50 multiple choice questions

in 50 minutes•�Open�book

Portfolio review• Candidates demonstrate evidence of

their practical application of 3 Lean concepts, tools and techniques from a given list

• Review is 1 hour to present and answer questions

Teach back• Candidates deliver a teach back session

on one Lean topic• Candidates give evidence that they

have taught all content of Lean Practitioner training

Certifications

4day course

Six Sigma trainingcourses

Six Sigma

Lean Six Sigma Green Belt4

day course

Six

Sigm

a

Through a blend of theoretical teaching, practical exercises and real life examples, this 4-day course will teach you the core Lean and Six Sigma principles, concepts and tools that are invaluable for any team who want to reduce costs and improve the customer experience.

Using�DMAIC�(Define-Measure-Analyse-Improve-Control),�the�five�step�Continuous�Improvement�methodology,�you’ll�learn�about�the�different�Lean�and�Six�Sigma�tools�and�will�also�have�a�basic�introduction�to�statistics�and�Minitab�(statistical�analysis�software).�This�course�enables�certification;�either�for Six Sigma Green Belt, Lean Practitioner or both!

Certification levelSix Sigma Green Belt

Training requiredLean Six Sigma Green Belt

Certification requirements

Exam• 75% pass mark• 40 multiple choice questions

in 40 minutes•�Open�book

Portfolio review• Candidates present 1 completed DMAIC or

DMADV project• Project to demonstrate an improvement, each

of the DMAIC or DMADV phases and the tools and techniques used at each phase

• Review is 45 minutes to present and answer questions

Certifications

Certification levelLean Practitioner

Training requiredLean Six Sigma Green Belt

Certification requirements

Exam• 80% pass mark• 20 multiple choice questions in 20 minutes•�Open�book

Portfolio review• Candidates present 1 completed A3 or DMAIC

project, which demonstrates an improvement• Also demonstrate either use of 2 tools from

BQF body of knowledge or involvement in the successful introduction/application of visual management or 5S waste walk activity

• Candidate to be endorsed by their coach or line manager

Certifications

Outcome

The course focuses on:

• Learning how to identify and prioritise opportunities to remove waste from processes and improve the quality of products and services

• How to use facts and data to establish the root cause of a problem

• Selecting the solution that will deliver the greatest benefit�for�customers,�people�and�the�business.��

• How we use visual management to monitor performance and help ensure our improvement is sustained.

Finally, we’ll look at how the principles of Lean Six Sigma are being applied in operational teams through Continuous Improvement waves. By learning the same tools, techniques and principles you’ll be able to help the team implement change that is sustainable.

Agenda

This is an interactive 4 day course with a blend of theoretical teaching, structured around practical exercises and real life examples allowing participants to practise the learning during the training.

Six Sigma

Green Belt AdvancedIn this competitive world every organisation is striving to meet its customers’ ever increasing demands while managing its costs. This is challenging to say the least. And so it’s vital that our processes work as effectively�and�efficiently�as�possible�to�meet�the�demands�of�both�the�customer�and�the�business.

DMAIC�(Define,�Measure,�Analyse,�Improve�and�Control)�is�a�structured,�focussed,�yet�flexible�approach�used�to�understand�how�a�process�is�working,�to�discover�where�and�how�defects�occur,�to�find�the�root�causes and then to eliminate the problems areas. Which leads to increased customer satisfaction and improved�efficiency.

Using a blend of theoretical teaching, practical exercises and real life examples, this 5-day course will walk�you�through�the�DMAIC�framework�and�the�core�Six�Sigma�tools�and�techniques�that�you’ll�find�the most valuable when improving processes in any business or industry. This highly interactive course builds�on�your�existing�Green�Belt�training�(see�our�Lean�Six�Sigma�course)�and�teaches�you�additional�statistical techniques that will take your Six Sigma knowledge and application to the next level.

You’ll have a chance to practise the key tools and techniques during the course, completing an interactive case study that allows you to work through the DMAIC framework and pull all the learning together. This course is aimed at anyone who wants to expand on their existing knowledge and develop a further understanding, whilst learning additional statistical tools.

Outcome

This course will give you the knowledge you need to�go�on�to�certification�with�the�BQF�(British�Quality�Foundation).�To�gain�certification,�you’ll�need to show successful application of the tools in a real life environment.

Day 1 –��Welcome�and�review�of�Define�and�Measure methods and tools

Day 2 – An introduction to the framework of statistics

Day 3 – What statistical tool to select and how to apply

Day 4 – Improve and ControlDay 5 – A case study to pull it all together

Feedback we’ve received

“ Really liked the quizzes, competitions, worked examples, pace and practical nature of the course.”

“The course was brilliant and hugely enjoyable.”

Certification levelSix Sigma Green Belt Advanced

Training requiredSix Sigma Green Belt Advanced

Certification requirements

Exam• 75% pass mark• 40 multiple choice and 2 case study

questions in 1 hour •�Open�book

Portfolio assessment• Candidates present 1 completed DMAIC

or DMADV project• Project to demonstrate an improvement,

each of the DMAIC or DMADV phases and the tools and techniques used at each phase, including use of statistical tools in the analyse phase

• Review is 45 minutes to present and answer questions

Teach back• Candidates deliver a teach back session

on one graphical or statistical tool• 30 minutes, including questions

Certifications

5day course

Six

Sigm

a

Change Management trainingcourses

Chan

ge M

anag

emen

t

Change Management

PractitionerWinston Churchill famously said “to improve is to change; to be perfect is to change often”.

We all understand change is part of life but for it to be implemented and embedded successfully we need to really understand how change impacts people and the tools and techniques we can use to make sure it sticks. There are many models, with common themes, that suggest how to manage change successfully. We’ve used our learning and experience of practising these to develop the best way we know today, focussing on 5 key themes.

The course introduces you to theory behind some essential tools and techniques within each of these themes that will enable you to implement sustainable change. You’ll have the opportunity to learn and share your experiences as well as to practise using some of the tools in a fun environment, with plenty of real life examples to make it all come alive and help you plan for how to start using what you’ve learned straight away.

Outcome

At the end of this session you will:• Understand the principles of sponsorship and best�practice�for�contracting�effectively

• Understand how to assess individuals’ change readiness using a skill/will map

•��Name�common�triggers�of�influence�and�how�to use these to create reinforcement

• Be able to plan your communication and engagement into 3 distinct phases

• Understand the elements of organisational culture that change impacts.

Agenda

This is a 2 day course structured around our5 key themes of managing change, including a simulation exercise which creates a fun, interactive environment.

Certification levelChange Management Practitioner

Training requiredChange Management Practitioner

Certification requirements

Exam• 80% pass mark• 20 multiple choice questions•�Open�book

Portfolio review• Candidates present 1 storyboard

demonstrating their involvement, participation and understanding of coaching a team to deliver a sustainable change

• Q&A session to demonstrate understanding of principles, concepts and application of 2 of the tools and techniques�specified

Certifications

2day course

Change Management

Advanced PractitionerModern life is fast-paced and change is essential if we’re to continue to meet our customers’ needs and business objectives. And it must be implemented and embedded successfully. Sadly, change often fails to stick because either the organisation or the individuals within it are not ready to accept the change. This is because we don’t fully understand the human or behavioural impacts of the change and don’t plan for them. There are many models, with common themes, that suggest how to manage change successfully. We’ve used our learning and experience of practising these to develop the best way we know today, focussing on 5 key themes and developing these into a values based approach with real operational application.

The course is a fast-paced journey through the essential Change Management tools, techniques and principles needed to make any change successful, ensure it sticks and help people make their change journey from A to B. You’ll have the opportunity to learn and share your experiences as well as to practise using some of the tools during a simulation which creates a fun environment.

Outcome

At the end of this session you will:• Have the basis of a sponsor contract and

strategy for understanding change readiness and surfacing resistance

• Be able to plan for reinforcement and influence�and�assess�the�change�alignment�to�your culture

• Be able to structure an operational Change Management�plan�that�identifies�the�impacted�communities�and�defines�an�approach�to�manage the change for each of them

Agenda

This is a 2 day course structured around the 5 key themes of managing change.

Certification levelChange Management Advanced Practitioner

Training requiredChange Management Advanced Practitioner

Certification requirements

Exam• 80% pass mark• 30 multiple choice questions and

1 case study•�Open�book

Portfolio review• Candidates present 1 storyboard, including

testimonials and feedback, demonstrating their involvement, participation and understanding of coaching multiple teams to deliver sustainable changes

• Presentation to include 3 tools and techniques from a given list

• Q&A session to demonstrate understanding of principles, concepts and application of the�tools�and�techniques�specified

Certifications

2day course

Chan

ge M

anag

emen

t

Chan

ge M

anag

emen

t1day courseChange Management

Add on packagesThere are also some essential transferable skills that can prove critical to making change a success and to complete or complement your package we can include a fresh take on these too:

We�can�offer�1�day�courses�focussing�on:

•��Moving�from�conflict�to�creativity And

• Science of persuasion

Outcome

You’ll understand how you can apply the theory behind these tools and techniques in a practical way�for�your�real�life�benefit

Or

• Rough guide to facilitation And

• Presence and impact

Outcome

A fast paced practical workshop where you’ll learn the essential tools for facilitating everything from a meeting to an event and hone your delivery for maximum impact and�effect.�

Change Management and Programme & Project Management

Delivering Successful ChangeChange is inevitable, as every organisation faces evolving demands and objectives. To deliver a great�change�programme�you�need�two�essential�elements:�effective�project�management�and�a�way to ensure that what you deliver sticks.

Over�time,�the�project�management�profession�has�accumulated�a�large�number�of�methodologies�of varying complexity, each promising project success. However, in most cases, it’s perfectly possible to deliver great results simply by applying the basic principles of project management in a robust and disciplined way.

Based on our learning and experience of real-life delivery, this 1-day masterclass combines the core�principles�of�effective�programme,�project�and�Change�Management.��We�advocate�just�7 key tools which, when applied appropriately and revisited throughout the project lifecycle, will�significantly�improve�the�likelihood�of�project�success.�And�to�ensure�the�change�sticks�and�the�benefits�you�deliver�are�sustainable,�we’ll�share�how�to�underpin�these�7�tools�with�good�governance�practices�and�effective�Change�Management.

Outcome

Aimed at aspiring project managers or those looking for an opportunity to refresh and�reflect�on�core�project�management�principles, this course will equip you with the fundamental skills required to manage a project, as well as a reminder of the 5 critical Change Management skills necessary to ensure the�benefits�are�sustainable.

Agenda

Energetic and interactive, blending theory with practical application, the whole day is based around a case study giving you the opportunity to learn from hands on practice. We guarantee that you’re never in your seats for long.

1day course

Chan

ge M

anag

emen

t

Programme & Project Management training courses

Programme & Project Management

Introduction to Programme and Project Management (PPM) for non PPM professionals

1day course

Prog

ram

me

& P

roje

ct M

anag

emen

t

In this highly interactive 1-day course we’ll introduce you to the BT Principle of 7. All but the smallest of changes are implemented through a project or programme. And every project or programme has time, cost and quality objectives. PPM is the art of making things happen so that you hit all three of them. And of seeing what could go wrong to stop you. There are critical PPM tools to help you to achieve what you set out to deliver, all underpinned by effective�Change�Management.�Change�just�wouldn’t�happen�without�programme�and�project�managers�tenaciously�realising�the�benefits.

Outcome

The day focuses on:

• Theory and principles behind the key components needed to make any project a success

•��A�hands�on�“gamification”�of�a�typical�project�–�you’ll get the opportunity to put your learning into practice there and then.

• Plenty of real life examples too, to help you apply what you’ve learnt straight away back at work.

Agenda

This is an interactive 1 day course focusing on a simulation, giving you the opportunity to learn while doing.

Programme & Project Management

PractitionerBeginner

Project management can seem complex and that’s partly due to the large number of methodologies to choose from. However, what we are learning is that in most cases all it takes to deliver great results is to apply the simple basic principles of project management in a robust and disciplined way.

So we’ve used our learning and experience of real-life delivery to develop the best way we know today,�keeping�it�simple�and�focussing�on�just�the�core�principles�of�effective�programme�and�project�management.�With�a�strong�emphasis�on�strategy�alignment�and�benefits�realisation,�we advocate a simple approach that we’ve adapted from best practices, which when applied appropriately,�and�revisited�throughout�the�project�life�cycle,�will�significantly�increase�the�likelihood of project success.

To�ensure�the�change�sticks�and�the�benefits�you deliver are sustainable we will share how our approach is fully integrated with robust governance�and�effective,�operationalised�Change Management.

Outcome

Aimed at aspiring project managers or those who manage small projects within their operational role, this course will equip you with the fundamental skills required to manage a project from end to end.

Course style

This 3-day course is focussed on the best practice approach we’ve developed around a set of core principles and how it can be applied in a scenario that we will contrast and compare against your real-life and existing deliveries.

Energetic and interactive, the course is based around a case study giving you the opportunity to learn from hands on practice and better relate the theory to practical application. We will guarantee that you’re never in your seats for long!

Certification levelAPM Programme & Project Management Practitioner�(APMP)

Training requiredPPM Practitioner

Certification requirements

Exam•��Open�book�20�multiple�choice�questions,�

pass 80%

Evidence• Formal presentation of a storyboard

demonstrating medium complexity project/programme delivery

• Q&A session to demonstrate their understanding of the principles and concepts and application of two of the tools�and�techniques�specified�in�the�body�of knowledge

Certifications

3day course

Prog

ram

me

& P

roje

ct M

anag

emen

t

Programme & Project Management

Advanced PractitionerIntermediate level

Project management has developed over time and from ancient times to the present day. As a consequence the profession has accumulated an ever increasing number of methodologies, each more complex than the last, and each promising project success. But which one do you choose? What we are learning is that in most cases all it takes to deliver great results is to apply the simple basic principles of project management in a robust and disciplined way.

So we’ve used our learning and experience of real-life delivery to develop the best way we know today,�keeping�it�simple�and�focussing�on�just�the�core�principles�of�effective�programme�and�project�management.�With�a�strong�emphasis�on�strategy�alignment�and�benefits�realisation.�We’re�now�using�a�simpler�approach�that’s�flexible�enough�for�any�kind�of�project,�but�when�applied�appropriately�and�revisited�throughout�the�project�life�cycle,�will�significantly�improve� the likelihood of success.

And to make sure the change sticks and the benefits�you�deliver�are�sustainable�we�will� share how our approach is fully integrated with a structure operationalised approach to Change Management.

Outcome

Aimed at project managers looking to develop their approach or those who might be looking for�an�opportunity�to�refresh�and�reflect�on�the�core project management principles or even for those�who�are�curious�about�a�simple�but�effective�approach, this course will equip you with the skills required to manage a project from end to end.

Course style

This 3-day course will provide an insight into our approach and how it can be used to increase the likelihood of project success. Energetic and interactive, the course is based around a case study giving you the opportunity to learn from hands on practice and better relate the theory to practical application.

With much emphasis on sharing knowledge and learning from experience, the day will give you the�opportunity�to�reflect�on�your�projects�to�date and look at your project management style in a new light.

Certification levelAPM Programme & Project Management Advanced�Practitioner�(APMP)

Training requiredPPM Advanced Practitioner

Certification requirements

Exam•��Open�book�30�questions�and�1�case�study�

pass 80%

Evidence• Formal presentation of a storyboard

demonstrating delivery of complex programmes and projects aligned to a wide portfolio at an operational level. Evidence should demonstrate a minimum of three of the�topics�specified�in�the�body�of�knowledge.

• Q&A session to demonstrate their understanding of the principles and concepts and application

Certifications

Prog

ram

me

& P

roje

ct M

anag

emen

t3day course

©British Telecommunications plc 2016Registered office: 81 Newgate Street, London EC1A 7AJRegistered in England No: 1800000

PHME 78657

www.btplc.com