Body-Language 01.ppt

8/14/2019 Body-Language 01.ppt

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Body Language


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Non-verbal communication

A series of conscious or subconscious signals toothers

Signals are sent by

Facial expressions Eyes

Hand movements

Gestures of arms and hands

Leg movements

Posture

Zonal distance and orientation


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clusters

Encodes decodes

Sender Signal Receiver


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Selecting positive behaviours

Facial Expressions:

Seven main expressions-

Anger

Disgust

Fear

Happiness

Interest

Sadness Surprise

Most of the information is carried by eyes, eyebrows,

and mouth.


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Gaze:

Maintain eye contact when talking and whenlistening

Level of contact depends upon relative status of

other person

Area of gaze varies in line with status


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Gestures

Head nodding

Beckoning / welcoming


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Body posture:

Stand with hands held loosely behind the back

Lean slightly towards the other person

Sit still, with no sudden movements


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Bodily contact:

A controlled way of moving from initiating tobuilding a relationship

Appearances:

First impressions are geared to looks, not actions Give a strong signal of social status, place in

hierarchy and ability


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Body talk


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Dominant:

Fingerpointing Eyes steady / fixing / narrowed

Lounging back with hands behind head

Feet on desk

Steep ling Stands with feet apart

Loud voice, harsh commanding tone

Protects own space, strongly territorial

Invades others space


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Dominant

Seldom smiles

First thumping

Shakes head more often than he nods

Eyebrow raised in disbelief Chin thrust forward

Exploding

Strides around impatiently


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Supportive:

Leans forward, eyes sparkling Touching

Smiles readily

Jaw relaxed

Nods appropriately Moderate voice, empathetic tone

Respects others space

Hand gestures frequent

Palms/wrists usually visible


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Negative:

Legs / arms crossed Frown lines

Constipated gestures

Closed smile

Frequent pauses No eye contact

Hunched shoulders

Hand covers mouth

Tortoise neck


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Compliant:

Nods often

Brief eye contact

Moderate voice

Few gestures Leans forward to listen


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Helpful Behaviours

Lean forward, arms uncrossed

Look at the other person for 60% of the time

Make listening signals and noises

Smile Use other persons name early in transaction

Ask open questions

Summarize what you think they said


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Factors that affect the message are...

Attitude Verbal message

Non-verbal message

Appearance

Background of the communicators Expectations of the communicators

Setting

Your words and body language must not contradict

each other


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Documents

Body-Language 01.ppt