BIT Session 2 d.punia

8/3/2019 BIT Session 2 d.punia

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Basics of IT & MIS

Session 2

Dr. Devendra Kumar [email protected]


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Digital firm - Toyota

Problem: Tough competition and demanding customers.

Solutions: Redesigned order and production processes

reduce costs, increase revenue, and improve customer

service.

Oracle E-Business Suite makes it possible to build cars

to order and forecast demand and production

requirements more accurately.

Demonstrates ISs role in analyzing market trends and

monitoring quality, efficiency, and costs.

Illustrates the emerging digital firm landscape where

businesses can use tools to analyze critical data.


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How information systems are transforming

business

Globalization opportunities

The emerging digital firm

A digital firm is one in which nearly all of theorganizations significant business relationshipswith customers, suppliers, and employees aredigitally enabled, and key corporate assets aremanaged through digital means.

Core business processes are accomplished throughdigital networks

View information technology as the core of thebusiness and the primary management tool

Role of IS in business


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Strategic business objectives of IS Operational excellence New products, services, and business models Customer and supplier intimacy Improved decision making Competitive advantage Survival

Growing interdependence between a firms IS and itsbusiness capabilities.

Changes in strategy, rules, and business processesincreasingly require changes in hardware, software,

databases, and telecommunications. Often, what the organization would like to do

depends on what its systems will permit it to do.

Role of IS in business


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Interdependence between organization & IT


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What is an information system?


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Dimensions of IS

Organizations

People Structure

Business Processes

Politics and culture

Management Leadership

Strategy formulation

Making plans

Decision making - Allocation of resources Technology

Hardware, Software, Data management, Networking &telecommunications technology


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Complementary assets to optimize returns

Organizational assets

Managerial assets

Social assets

Table 1-2, pg 59


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Approaches to IS


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Excel and Access exercises


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IS at Tupperware

Problem: Continuing expansion and transition to multilevel

compensation structure Solutions: Revised ordering processes and monitoring service

levels and sales

Oracle Collaboration Suite and Portal enable order entry via

Web interface, access to integrated corporate systems, and

personal e-commerce sites

Demonstrates ISs role in designing compensation structure

and system integration.

Illustrates the benefits of revising internal and customer-related

business processes.


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Business impact of IS


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Business process - Order fulfillment


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Functional business processes


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Types of business IS Systems from a functional perspective

Sales and marketing systems (figure 2.2)

Manufacturing and production systems (figure 2.3)

Finance and accounting systems (table 2.4)

Human resources systems (table 2.5)

Supply Chain Systems (figure 2.13, table 2.6)

Customer Relationship Management (page 99)

Knowledge Management Systems

Systems from a constituency perspective

Transaction processing systems

Management information systems and decision-support systems (figure 2.8)

Executive support systems (figure 2.9)

Enterprise systems (figure 2.11, 2.12)


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Interrelationship among systems


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Kia Motors case study

Why was it so difficult for Kia to identify sources of

defects in the cars it produced? What was the business impact of Kia not having an

information system to track defects? What otherbusiness processes besides manufacturing and

production were affected? How did Kias new defect-reporting system improve

the way it ran its business?

What management, organization, and technologyissues did Kia have to address when it adopted itsnew quality control system?

What new business processes were enabled by Kiasnew quality control system?


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Dirt Bikes case


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Thanks

Documents

BIT Session 2 d.punia