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Behavioural Training in IT-Sector

An example of Infosys

Amit Patel

Chirag Patel

Deepak Rao

Jaydev Joshi

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Flow of Prsentation

What is Behavioural TrainingWhy?Ways to identify Training RequirementsTraditional Behaviour trainingBenefits of Behaviour training Methods used for Behavioural training at

INFOSYSConclusion

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What is Behavioural trainingDevelops managers into good leaders by

improving certain skills.Enables employees to know each other

closely.Create aggressiveness in employees.Helps to solve conflicts.Helps employees with an opportunity to

observe efforts body language.Helps to challenge common, unhelpful,

internal messages and reframe them.

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Why?Control your destiny Work-life balance Leadership for successMind innovation Attitudes for Excellence Creativity and innovation Time Management Team Building Creative Conflict Management Ethical Decision Making

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Ways to identify

Customer-sensitivity.Whom to train.What to train.Type of trainers.

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Training requirements

Communication Skills.

Effective Presentations.

Team Building/Management.

Conflict Management & Negotiations.

Counseling Skills.

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Contd…Cross-cultural Management.

Attitudinal Change.

Effective Meetings.

Time Management & Interviewing Skills.

Consulting with clients.

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Past Behavior Is the Best Predictor of Future Behavior

Focuses on those behaviors that are most important to success on the job.

Questions created that probe for specific examples of when the candidate did or did not display these behaviors.

Behavioral-based interviewing technique pinpoints the exact qualities needed for a job.

Questions on those critical behaviors.

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People who use behavioral-based interviewing techniques tend to hire better employees, and better employees mean a more successful company.

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Worst Practices in Traditional Interviewing

The interviewer talks more than the candidate, wasting valuable time.

Hiring decisions are based on first impressions, which can result in a bad hire.

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Contd…The interviewer asks inappropriate (or

potentially illegal) questions.

The same general questions are used for every position, making it difficult to judge if a candidate is right for a specific job.

Interviewers strongly disagree on which candidate to hire because they cannot agree on which characteristics are most important for job success.

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Benefits of Behavioral-Based Interviewing

Questions target specific behaviors needed to be successful in the job.

It’s more difficult for candidates to “fake” their responses.

The interview process is more legally defensible.

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Contd…

Candidates feel like the interview has given them a fair chance to discuss their skills.

Interviewers use the same criteria to make hiring decisions.

Interviewers’ final decisions are based on important job-related data.

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Methods of Behavioural Training

GAMES AND SIMULATIONS.BEHAVIOR-MODELING.BUSINESS GAMES.CASE STUDIES. IN-BASKET TECHNIQUE.ROLE PLAYS

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Methods used by INFOSYS

Games and Simulation:- effective toolChallengeRules Interactivity

The games are used to create a harmony among employees.

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Behavior modeling

Includes observing others how to do something new.

The skills are required that are definedA brief overview of the theory is then

provided to the trainersThen, trainees are given instructions that

what specific learning points or critical behavior they have to watch

Then the expert is used to model the suitable behaviors

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Contd…Then, the trainees are encouraged to

practice the suitable behavior in a role play or through any other method of simulation

Trainees are then provided with some opportunities to give reinforcement for appropriate imitation of the model’s behavior

In the end, trainer ensures that trainees appropriately reinforces the behavior on the work place

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BUSINESS GAMES

It develops leadership skills. It improves application of total quality

principles. It develops skills in using quality tools. It strengthen management skills. It demonstrates principles and concepts. It explores and solves complex problem.

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Case Studies

Building decision making skillsAssessing and developing Knowledge,

Skills and Attitudes (KSAs)Developing communication and

interpersonal skillsDeveloping management skillsDeveloping procedural and strategic

knowledge

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IN BASKET TECHNIQUE

Building decision making skills.Assess and develops Knowledge, Skills

and Attitudes (KSAs).Develops of communication a

interpersonal skills.Develops procedural knowledge.Develops strategic knowledge.

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Role Plays

Developing interpersonal skills and communication skills.

Conflict resolution.Group decision making.Developing insight into one’s own behavior

and its impact on others.

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Conclusion

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That’s all Folks !!!Thank you!!!

That’s AllFolks!!!Thank you!!!