Begin your Self-Inventory while you are waiting; it is located in your student handbook under this titled section.

Active Listening

Understanding Listening

Self inventory

Barriers to Listening Topic uninteresting Criticizing speaker( appearance, communication style) Fake attention Getting over-stimulated by what the speaker says Distractions Personal prejudice

How to improve Listening Skills

Develop a desire (motivation) to listen, regardless of your interest level.

Become aware of your own biases and attitudes. What are “shock” words

or situations

Be open minded Don’t listen only for facts Delay judgment

Listening StylesPassive Listening

Passive listening is showing a person that you are interested without really speaking.

Active Listening Active listening is

using verbal responses to show acceptance, understanding respect, sympathy, and encouragement.

Passive Listening Passive Listening

Techniques: Make eye contact Reflect your feelings

with facial expressions Nod your head Use short encouraging

verbal responses (‘ uh-huh”)

Lean forward

Active Listening

Use verbal responses ( “Really?”, “I see”, “What happened next?”).

Comment directly on what is being said.

Restate the speaker’s ideas in your own words (“Do you mean…..?”).

Encourage the person to express feelings (“I guess you must have felt….”)

Encourage more information (Tell me about…”)

Don’t pass judgment.

Active Listening Techniques:

Volunteer??

Attending

Attending: Giving all of your physical attention to another person. Huge impact on the quality of communication

between two people. Let’s them know you are interested in what

they have to say. LACK of good attending communicates that

you really don’t care about what you have to say.

How to Attend The body should be relaxed; alert posturing Leaning slightly toward the speaker

Communicates energy and attentiveness

Face the other squarely, position yourself so you are at eye level with the speaker Communicates that your involved; places you out of

authority figure, and helps with feelings of threat or fear. Maintain open posture (fosters interpersonal relatedness)

Closed posture (crossed arms or legs)- coldness, defensiveness

Awareness of proximity to the speaker Personal space; boundaries-crossing can be defensive/ too

much is a disconnect.

TOO MUCH TO REMEMBER?Just SOLAR

S - face the mentee(s) squarely

O – have an open posture

L – lean into the conversation

E – eye contact

R – be relaxed

QUESTIONS???