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Becoming A DIGITAL CPA: A Digital Ninja Master Class presented by Gregory L. LaFollette, CPA.CITP, CGMA Strategic Advisor

Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

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Page 1: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

Becoming A DIGITAL CPA:

A D i g i t a l N i n j a M a s t e r C l a s s

presented by

Gregory L. LaFollette, CPA.CITP, CGMA

Strategic Advisor

Page 2: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

mas·ter class

noun: masterclass; plural noun: masterclasses; noun: master-class; plural noun: master-classes; noun: master class; plural noun: master

classes

“… a class, often in the arts,

given by an expert to highly talented students.”

Page 3: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

Gregory L. LaFollette, CPA.CITP, CGMA

Semi-Retired Vice President of product strategy – CPA.com

Author, Speaker, Thought-leader

• Eide Bailly, LLP – Senior Manager, Tax and Technology Consulting

• LaFollette Consulting, LLP -- Consultant to the industry

• The CPA Practice Advisor -- Executive Editor

• Thomson Reuters (Creative Solutions) -- Vice President - Product Strategy

• LaFollette, Jansa, Brandt & Co. , LLP -- Tax & Technology partner

Page 4: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

Becoming a Digital Ninja CPA What We’ll Cover ---

1. History & Context 2. First impressions 3. Literacy 4. Recognizing Disruptive Technologies 5. Trends to Study 6. Genres to Know About

Page 5: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

Steve Jobs announces the Apple iPhone

5

MacWorld Conference & Expo January, 2007

Page 6: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

Personality & Technology

TOOL PROBLEM

Page 7: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

Naysayers have ALWAYS been with us …

• Where will we find wood?

• What if it goes out?

• People will get burned.

• Who wants hot food?

Page 8: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

First Impressions Matter

Page 9: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

Personal First Impressions – 1986

Page 10: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

Personal First Impressions – 1986

Old Car New Car (not TOO

fancy)

ONE

Page 11: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

Personal First Impressions – 1986

Poor office

location

Prestigious office

address

TWO

Page 12: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

Personal First Impressions – 1986

Wrong or no

country club

Best country

club

THREE

Page 13: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

Personal First Impressions – 1986

Cheap letterhead

High end stationary

FOUR

Page 14: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

Personal First Impressions – 1986

Low quality, stapled reports

Embossed covers / bound reports

FIVE

Page 15: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

Personal First Impressions – 1986

No Yellow

Page ad

Full page ad w/

picture & red ink

SIX

Page 16: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

Personal First Impressions – 1986

No Chamber of Commerce

membership

President of Rotary, C of C

Board of Directors

SEVEN

Page 17: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

Personal First Impressions – 1986

Not returning

phone calls

Call back by end of next

business day

EIGHT

Page 18: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

Personal First Impressions – 1986

Unsuitable attire

Three piece suit

NINE

Page 19: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

Personal First Impressions – 1986

Too many out of town

clients

Every business on main

street TEN

Page 20: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

Personal First Impressions – 1986

Too many erasures on workpapers

Beautiful, consistent,

colorful tickmarks

BONUS (INTERNAL ONLY)

Page 21: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

Personal First Impressions – 1986

Page 22: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

Personal First Impressions – 1986

Page 23: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

Technological First Impressions - 2016

Page 24: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

Flip phone

iPhone 6S / or 7 Plus or

Galaxy S7 Edge

ONE

Technological First Impressions - 2016

Page 25: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

Unprofessional email address

Fname; Fname.Lname; FinitialLname

TWO

Technological First Impressions - 2016

Page 26: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

Using a 1990’s email

platform

Business or personal domain;

Gmail

THREE

Technological First Impressions - 2016

Page 27: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

TYPING IN ALL CAPS

Proper grammar, spelling,

punctuation and email signature

FOUR

Technological First Impressions - 2016

Page 28: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

Non-existant or silly Twitter

handle

Recognizable, active Twitter

account

FIVE

Technological First Impressions - 2016

Page 29: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

LinkedIn missing or out

of date; no vCard

LinkedIn and vCard up-to-

date with current,

professional photo

SIX

Technological First Impressions - 2016

Page 30: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

SIX

Technological First Impressions - 2016

Page 31: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

SIX

Technological First Impressions - 2016

Page 32: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

Not “accepting” iCalendar

invitationss

Collaboration tools like Doodle

SEVEN

Technological First Impressions - 2016

Page 33: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

Dialing in to a video meeting

Professional platform (Zoom) or

even Skype

EIGHT

Technological First Impressions - 2016

Page 34: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

Old style laptop

MacBook Air,

Ultrathin, Surface Pro

NINE

Technological First Impressions - 2016

Page 35: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

Not using text

messaging

SMS, Twitter DM, Slack

TEN

Technological First Impressions - 2016

Page 36: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader
Page 37: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

Jim McGinnis, VP – Intuit

Erik Asgeirsson, CEO – CPA.com

Page 38: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

Technology Literacy

Page 39: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

• Read

Gizmodo

NY Times Tech & Bits

USA Today Personal Technology

Wired magazine

CNET Emerging Tech News

Technology this Week (Rick Richardson)

What’s Your App-titude (Journal of Accountancy)

• Social Media

LinkedIn

Facebook

Twitter

Be “In the Know”

• Listen

The Soul of Enterprise (Kless & Baker)

TWIT (This Week in Tech)

TED Radio Hour

Re/code Decode

Page 40: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader
Page 41: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

Templosion

tem·plo·sion [tem-sploh-zhuhn] noun

Page 42: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

A Note on Predictions

“It's tough to make predictions, especially about the future.”

― Yogi Berra

Page 43: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

Our near term

view is always

unclear. • “Inside the Tornado”

• “Tipping Point”,

• “Crossing the Chasm”

Page 44: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

Disintermediation

Page 45: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

Removing the middleman -- a popular buzzword used to

describe how Internet-based businesses are using cloud and

mobile technologies to reach customers.

These companies provide products and services cheaper and

faster.

These technologies are revolutionizing the way products and

services are bought and sold, and disintermediation is the

driving force behind this revolution.

Disintermediation

Page 46: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

Transparency

Provider

Customer Technology

Page 47: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

8 Strong Indicators

1. Ratio of expenditures -- Legal to Tech

2. Governmental involvement

3. Excessive resistance --- mockery

4. Generational differentiation

5. Huge efficiencies

6. Protectionism

7. First or early mover(s) soon copied by others

8. Who benefits?

Page 48: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

Personal Applications

Page 49: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

Genre’s to Know About

1. Social

2. Personal

Harry’s

PillPack

Amazon Prime Subscriptions

3. Banking

4. Investing

Mint

Personal Capital

Betterment

Prosper / Lending Platforms / Biz2Credit

Page 50: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

5. Travel

• Uber / Time Travel

• AirBnB

• TripIt

• TripAdvisor

• Hilton /Hyatt / SPG, etc.

• Airline apps

6. Google Voice

7. Zoom

8. Rivio

9. MobileMeet

Genre’s to Know About

Page 51: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

10. Doodle

11. Dropbox / Box / One Drive

12. Audible / Overcast

13. Tile

14. Kindle / Flipboard

15. Waze

16. Find My iPhone

17. Apple Pay / Wallet / Apple Watch

18. Paperless Post / Eventbrite

Genre’s to Know About

Page 52: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

Some Trends to Study

1. The Internet of Things

2. 3D Printing

3. Peer-to-peer lending

4. Restaurants

5. Hotels / lodging

6. Cars

Page 53: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader

LaFollette’s Maxim

The “Law of Probabilities” says there is ALWAYS a technological solution. It’s your job to find it. Practice identifying and adopting it. Then adapt your processes and habits to take advantage it.

It’s like exercise --- the more you do it, the better you get!

gll

Page 54: Becoming A DIGITAL CPA - Amazon Web Services · 2019-10-02 · Gregory L. LaFollette, CPA.CITP, CGMA Semi-Retired Vice President of product strategy – CPA.com Author, Speaker, Thought-leader