B.A.S.I.C. Model: Phases III & IV and skills to reinforce Phase II January 11 th, 3PM to 5PM

B.A.S.I.C. Model: Phases III & IV and skills to reinforce Phase II

January 11th, 3PM to 5PM

Summary

B.A.S.I.C. Model Goals:1. Reinforce Phase II: continue building and

expanding the relationships with your residents and seek greater return from them

2. Phase III: building your community culture3. Phase IV: adjourning your communities at the

end of the school year

Summary

Objectives of Reinforcing B.A.S.I.C. Phase II1. Focus on the depth of one topic of

information: residential experience2. Maximize the net return of the resident-RA

relationship3. Decrease ratio between vulnerability and

intimate information

SummaryB.A.S.I.C. Model Skills:1. Spend 15 minutes a week with each room in your community2. Always take the first step3. Know the details about your residents to be an expert on your resident and their experience4. Follow through and follow up5. Seek opportunities to help them6. Steer or focus conversations on the resident’s residential experience7. Really listen8. Manage the levels of intimacy to build the relationship9. Mimic the resident to build rapport10. Affirm without agreeing or judging11. Find and always start with common ground12. Ask penetrating questions13. Have the right mentality to make a person feel comfortable sharing intimate information 14. Be the investment maker/return increaser and cost bearer/cost reducer15. Be the “right” dog for the needs of the situation

Phase III: Expansion and Deepening

Time Line: the rest of the school yearGoal: expand the depth and connectedness of your communityMethod: building the culture of your communityCriteria:

espoused valuesestablishing rituals that residents participate

inconfronting difficult issues within your community

Phase III

Criteria (cont’d): Espoused values: traits and actions that your community prefers about which

residents speak

Rituals: repeated events, public recognition and rewards for contributing to the community or upholding the espoused values

Phase III: Discussion

Share with your group the espoused values of your buildings, communities, and areas.

How do those values express themselves on a day to day basis?

Share your rituals with the group. What do the rituals reflect about your communities and staff?

Phase IV: Closure

Time Line: the last few weeks of the semester; the closer to finals the betterGoal: celebrate the community and adjourn Method: final event, or farewell activityCriteria:

community members share positive impacts and learning experiences from being part of your community

Phase II: Reinforcing the relationships built during last semester

Phase II Goal: Know your residents, gather information about DEA’s, and then tap assets

Method: socio-grams, stacking conversations, building social networks, identifying DEA’s, tapping assets

Results: mixedAlthough relationships existed, the depth of those

relationships was such that information about residents was superficial and identifying DEA’s did not occur.

Phase II: Evaluation

Identified GAPS:

1. lack of skill development for success in Phase II

Those skills are: Information gatheringRelationship buildingNavigating stages of intimacyApplying Social Penetration Theory

Phase IIIdentified GAPS (cont’d):

2. The complexity of the B.A.S.I.C. model

Evidence 1:The model starts with superficial and relatively simple tasks but rapidly changes to

challenging tasks without warning and guidance.

Support 1:RA’s were not able to penetrate the level of intimacy necessary to truly identify DEA’s

Support 2:The B.A.S.I.C. model does not provide guidance to traverse the stages of Social

Penetration Theory,……

…….leaving users to figure out how to do that…..

Phase II

……..so we did!

Social Penetration Theory (SPT) and the 5 Stages of Intimacy (5 Stages)

Individuals have levels or layers like…….

Ogres The Earth Onions

SPT and the 5 StagesVoluntary disclosure of information type indicates with what level or layer of the person you are interacting.

Sensitivity to vulnerability increases as topics increase in layer depth. Because of this, identifying DEA’s can be difficult with conventional RA-Resident relationships.

Outer layer (the public self): information that is obvious by looking or having superficial conversations;

Core Self: values, beliefs, deep emotions, and self-concept;

The middle layer:Attitudes, opinions, nature of relationships;

DEA’s: the two inner levels are where DEA’s would be found

SPT and the 5 Stages5 Stages of Intimacy & 7 Levels of Intimate Information

Depth of Intimacy

Time

StableStableAffective

Exploratory

Personal

Clichés

Orientation

Facts

Opinions

Hopes &Dreams

Feelings

Fears, Failures, Weaknesses

Needs

DEA Zone: where we can find DEA’s; point in relationship where DEA’s are shared

Non-Personal

De-penetration

Governances of Moving Through the Stages and Sharing of Intimate Info

Determinants of Moving to Deeper Levels of Intimacy :

Relationship Between Breadth vs. Depth of Discussion Topics

Depth of Discussion

Breadth of Discussion

You should be at this part of the curve with all residents-focused on the Resident’s Experience.

Inverse relationship: as breadth increases, depth decreases.


Determinants of Moving to Deeper Levels of Intimacy :

Net Return on a Relationship

Reward from the Relationship

Cost of the Relationship

High Net Return: relationships people want

Low Net Return: relationships people do not want

Net Return: Determined by cost and reward of the relationships.

People want to maximize return and minimize costs of everything, specifically relationships.


Determinants of Moving to Deeper Levels of Intimacy :Privacy Management Theory:Expects that personal boundary rules create a positive relationship between intimate information and vulnerability.

Sensitivity to Vulnerability

Vulnerability

Intimacy of Information

Orientation Exploratory Affective Stable

DEA Zone

Vulnerability decreases information sharing. Vulnerability increases as we approach relationship levels where DEA’s would be shared, making receiving that information, at best difficult, or at worse, not possible.

Using the Governances to Achieve the B.A.S.I.C. Model’s Goal

Goal: to maximize the positivity of the residential experience through creating strong, involved communities

To meet this goal requires creating resident buy-in and maximizes individual return from being part of the community.

Using the Governances to Achieve the B.A.S.I.C. Model’s Goal

3 Objectives: 1. Depth: focus on the resident’s individual

experience on campus

2. Maximize net return: decrease the resident’s costs and increase their return

3. Decrease ratio between vulnerability and intimate information

Skills for Meeting the Objectives

Time Perspective: measured as quality of time per unit of time Power function

relationship of Quality of Time and Time: 1. At first, the

quality of time increases as time spent increases.

2. Relationship reverses after some given threshold, where quality of time decreases as time continues to increase.

Quality of Time

Time

Relationship Between Time and Quality of Time in Units of Quality Return

Action on Time Perspective

Invest 15 minutes per week with each room or apartment.

Maximize the Quality of Time by:

1. investing that time when all residents are in the room

2. focusing the conversation on the residential experience


Depth: Focusing/steering the conversation to the resident’s residential experience

1. To uphold the residential experience value of our office, we need to focus on information about that experience.

2. Gather information specific to their individual experience and to their individual needs.

Action on Focusing/Steering Conversations

1. Question asker: steer the conversation with your initial and follow up questions

2. Reinforce topics of interest with your responses (e.g. “that’s really interesting, tell me more” vs. “Ok”)

2a. Be a discriminating interest taker: take interest in all the resident’s topics, but show interest in the important topics

3. Agenda setting: “let’s talk about [this topic]”; “I‘m here to talk about [this]”;


Maximizing net return: maximizing the resident’s return and minimizing the costs of the relationship

1. Be the investment maker and the cost bearer of the relationship.

Action on Maximizing Net Return

1. Investment Making/Return Increasing and Cost Bearing/Cost Reducing:

Be the right “dog” for the situationBeing an expert on their residential

experience


Be the right dog:

Pit BullsI just want to be your friend!!!

Personality Traits:-aggressive-disregards failures/rejection-persistent-tough minded

Maximize Net Return by:-seeking out residents-not giving up if the residents are not open at first-taking the first step

Use when residents:-are aloof-are fringe dwellers-are busy or distracted


Be the right dog:

Golden Retrievers

Personality Traits:-service oriented-want to help-loyal-playful

Maximize Net Return by:-doing stuff for the residents-finding out answers-leaving positive feelings behind, impressions of loyalty-following up-being consistent

Use when residents:-need answers you do not have-need something-need some mental relief-need to follow up

If you throw the ball, I will

bring it back to

you…every time


Be the right dog:

Chihuahua

Personality Traits:-detail oriented-good memory-talkative-information focused

Maximize Net Return by:-knowing the details of the resident’s life-remembering resident’s current events-starting and keeping conversations going-knowing the policies/procedures of Res Life

Use when residents:-need directions-have important information for you to have(which is all the time)

Tell me everything

about yourself. My

giant ears are conduits of

information.


Be the right dog:

Beagle

Personality Traits:-reliable-good listeners-intelligent-empathetic-emotional

Maximize Net Return by:-being available and reachable-listening without opinion-empathizing-making suggestions-being reliable

Use when residents:-need to vent-need to find you (which may be all the time)-need follow through-need support-need persuading

You can count on me to be there and to

feel your feelings; and once you are ready for it,

maybe make a suggestion.


Be all the dogs to maximize net return:

1. Always take the first step.

2. Take an interest in them and their experience.

3. Go to the end of the Earth to find the ball they threw…and then bring it back.

4. Really listen to the residents needs and wants, build trust, and be supportive.


Being an expert on the resident’s experience:

Know the resident’s motivation (what they want intrinsically)Know their goals (what their purpose is)Know their interests (what they do)Know the facts and perceptions of their experienceTurning that information into knowledge (taking action with

the information/DEA’s and Tapping Assets)

Link suggestions to motivation, purpose, and interests based on facts and individual resident’s perceptions.


Decrease the ratio of vulnerability and intimate information.

Sensitivity to Vulnerability

Vulnerability

Intimacy of Information

Orientation Exploratory Affective Stable

The difference between the two curves is the change in sensitivity to vulnerability.

Red Line: goal relationship

Blue Line: average relationship

Action on Decreasing Vulnerability

Building Rapport: showing the resident you are alike

1. not judging, affirming without agreeing (e.g. “That’s interesting.”, “I understand.”, “That makes sense to me.”, “Ok”, etc.)

2. mimic them (e.g. mimic their actions {but not the copy cat game}, buy into them, speak to them in their language)

3. Always starting with the common ground

B.A.S.I.C. Activities

Activity time!

Documents

B.A.S.I.C. Model: Phases III & IV and skills to reinforce Phase II January 11 th, 3PM to 5PM