BASIC MANAGEMENT SKILLSJeff Fisher

Giving people self-confidence is by far the most important thing that I can do.

Because then they will act.

-Jack Welch

Delegation & Empowerment

Planning, organizing, etc.

Public Works Process

TEAM DEVELOPMENT

Creating Action Plans

Average managers play checkers, while great managers play chess. The difference?

In checkers, all the pieces are uniform and move in the same way; they are interchangeable. You need to plan and coordinate their movements, certainly, but they all move at the same pace, on parallel paths.

In chess, each type of piece moves in a different way, and you can’t play if you don’t know how each piece moves. More important, you won’t win if you don’t think carefully about how you move the pieces.

Great managers know and value the unique abilities and even the eccentricities of their employees, and they learn how best to integrate them into a coordinated plan of attack.“What Great Managers Do- Marcus Buckingham”

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Public Works

The Work We Do is Important and the Services We Provide are

ESSENTIAL & VITAL

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Why are we here?

To serve the public/customer at the highest level

and

Provide a quality of life for ourselves and our family

Both depend on our individual performance

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THE PUBLIC WORKS PROCESS

FACILITIES PLANNING

FACILITIESFINANCING

DESIGN & CONSTRUCT

OPERATE &MAINTAIN

LEAD THE PROCESS

•Planning•Communications•Technology

•Economics•Sales•Financial Mgmt.

•Engineering•Project Management•Discipline thought

•Management•Engineering•Specific Skills

TEAM SKILLS/RESOURCES REQUIRED

BASIC MANAGEMENT SKILLS

Delegation and empowerment

Public Works Process

Team Development

Creating Action Plans

Planning, organizing, etc.

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Right People in Right Positions Making the

Right DecisionsEVERYTHING ELSE IS SIMPLE

Basic Responsibilities -POSDCORB-

Planning, that is working out in broad outline the things that need to be done and the methods for doing them to accomplish the purpose set for the enterprise;

Organizing, that is the establishment of the formal structure of authority through which work subdivisions are arranged, defined, and coordinated for the defined objective;

Staffing, that is the whole personnel function of bringing in and training the staff and maintaining favorable conditions of work;

Directing, that is the continuous task of making decisions and embodying them in specific and general orders and instructions and serving as the leader of the enterprise;

Co-Ordinating, that is the all important duty of interrelating the various parts of the work;

Reporting, that is keeping those to whom the executive is responsible informed as to what is going on, which thus includes keeping himself and his subordinates informed through records, research, and inspection;

Budgeting, with all that goes with budgeting in the form of planning, accounting and control.

Public Works Process

Team Development

Creating Action Plans

Planning, organizing, etc.

Delegation and empowerment

DELEGATION & EMPOWERMENT

Delegation requires: Defined expectations Communication Coaching Monitoring Feedback Trust

Empowerment requires:

Shared values Shared power Defined boundaries Communication Feedback Recognition Trust

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TRUST

Firm belief in the reliability, truth, ability, or strength of

someone or something

DELEGATIONKnow Your People

Stages of development:1. UNCONSCIOUS INCOMPETENT2. CONSCIOUS INCOMPETENT3. CONSCIOUS COMPETENT4. UNCONSCIOUS COMPETENT or1. TELL THEM WHAT TO DO2. SHOW THEM WHAT TO DO3. LET THEM TRY - OBSERVE4. PRAISE PROGRESS5. REPEAT UNTIL COMPETENT6. TRANSFER THE RESPONSIBILITY7. MONITOR PERIODICALLY

EMPOWERTo invest with power, especially legal power or official authority, or To equip or supply with an ability; enableBenefits: By allowing employees to suggest and make procedural

changes that make their jobs more efficient, companies benefit by saving money

Employees who are empowered in their jobs feel a stronger sense of responsibility concerning productivity

Employee empowerment can help strengthen the relationships between managers and employees

Empowering employees to make their own decisions means that employees have direct accountability for their jobs

Delegation and empowerment

Public Works Process

Team Development

Creating Action Plans

Planning, organizing, etc.

Team

Individual commitment to a group effort - that is what makes a team work, a company work, a

society work, a civilization work.Vince Lombardi

EFFECTIVE TEAMS: Clarity of purpose, plan and

responsibility The individual strives to be

the best he or she can be for the good of the team

Are interdependent Agree to work together Trust

Delegation and empowerment

Public Works Process

Team Development

Creating Action Plans

Planning, organizing, etc.

CREATING ACTION PLANS

Pause, crawl, walk, run

Steps Implementation

Manager - Leader

Managers plan, organize and coordinate

Leaders inspire and motivate

Recommended Readings:Developing the Leaders Around You, MaxwellOne Minute Manager, Blanchard & Johnson

The 7 Habits of Highly Effective People, Covey