BASIC MANAGEMENT SKILLSJeff Fisher
Giving people self-confidence is by far the most important thing that I can do.
Because then they will act.
-Jack Welch
Delegation & Empowerment
Planning, organizing, etc.
Public Works Process
TEAM DEVELOPMENT
Creating Action Plans
Average managers play checkers, while great managers play chess. The difference?
In checkers, all the pieces are uniform and move in the same way; they are interchangeable. You need to plan and coordinate their movements, certainly, but they all move at the same pace, on parallel paths.
In chess, each type of piece moves in a different way, and you can’t play if you don’t know how each piece moves. More important, you won’t win if you don’t think carefully about how you move the pieces.
Great managers know and value the unique abilities and even the eccentricities of their employees, and they learn how best to integrate them into a coordinated plan of attack.“What Great Managers Do- Marcus Buckingham”
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Why are we here?
To serve the public/customer at the highest level
and
Provide a quality of life for ourselves and our family
Both depend on our individual performance
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THE PUBLIC WORKS PROCESS
FACILITIES PLANNING
FACILITIESFINANCING
DESIGN & CONSTRUCT
OPERATE &MAINTAIN
LEAD THE PROCESS
•Planning•Communications•Technology
•Economics•Sales•Financial Mgmt.
•Engineering•Project Management•Discipline thought
•Management•Engineering•Specific Skills
TEAM SKILLS/RESOURCES REQUIRED
BASIC MANAGEMENT SKILLS
Delegation and empowerment
Public Works Process
Team Development
Creating Action Plans
Planning, organizing, etc.
Basic Responsibilities -POSDCORB-
Planning, that is working out in broad outline the things that need to be done and the methods for doing them to accomplish the purpose set for the enterprise;
Organizing, that is the establishment of the formal structure of authority through which work subdivisions are arranged, defined, and coordinated for the defined objective;
Staffing, that is the whole personnel function of bringing in and training the staff and maintaining favorable conditions of work;
Directing, that is the continuous task of making decisions and embodying them in specific and general orders and instructions and serving as the leader of the enterprise;
Co-Ordinating, that is the all important duty of interrelating the various parts of the work;
Reporting, that is keeping those to whom the executive is responsible informed as to what is going on, which thus includes keeping himself and his subordinates informed through records, research, and inspection;
Budgeting, with all that goes with budgeting in the form of planning, accounting and control.
Public Works Process
Team Development
Creating Action Plans
Planning, organizing, etc.
Delegation and empowerment
DELEGATION & EMPOWERMENT
Delegation requires: Defined expectations Communication Coaching Monitoring Feedback Trust
Empowerment requires:
Shared values Shared power Defined boundaries Communication Feedback Recognition Trust
DELEGATIONKnow Your People
Stages of development:1. UNCONSCIOUS INCOMPETENT2. CONSCIOUS INCOMPETENT3. CONSCIOUS COMPETENT4. UNCONSCIOUS COMPETENT or1. TELL THEM WHAT TO DO2. SHOW THEM WHAT TO DO3. LET THEM TRY - OBSERVE4. PRAISE PROGRESS5. REPEAT UNTIL COMPETENT6. TRANSFER THE RESPONSIBILITY7. MONITOR PERIODICALLY
EMPOWERTo invest with power, especially legal power or official authority, or To equip or supply with an ability; enableBenefits: By allowing employees to suggest and make procedural
changes that make their jobs more efficient, companies benefit by saving money
Employees who are empowered in their jobs feel a stronger sense of responsibility concerning productivity
Employee empowerment can help strengthen the relationships between managers and employees
Empowering employees to make their own decisions means that employees have direct accountability for their jobs
Delegation and empowerment
Public Works Process
Team Development
Creating Action Plans
Planning, organizing, etc.
Team
Individual commitment to a group effort - that is what makes a team work, a company work, a
society work, a civilization work.Vince Lombardi
EFFECTIVE TEAMS: Clarity of purpose, plan and
responsibility The individual strives to be
the best he or she can be for the good of the team
Are interdependent Agree to work together Trust
Delegation and empowerment
Public Works Process
Team Development
Creating Action Plans
Planning, organizing, etc.