Updated till 01-11-2016

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Index

S No. Particulars Page no

1 Mission Statement and Training Structure 2

2 Glorious Journey of Baroda Academy 4

3 Governing Board on Training 5

4 Building Competencies-Channels for Training 5

5 Training need Analysis 5

6 Training Programs-Life Cycle Approach 5

7 Competencies which are focused 6

8 Training Methodologies 9

9 Training Evaluation 9

10 E learning- Baroda Net Academy 10

11 Training to Employees posted in overseas territories 11

12 External Training 11

13 Support/Handholding through Yammer 11

14 Performance Highlights 12

14 Case studies and Field Level Studies 13

15 Other Initiatives 14

16 Publications and Articles 15

17 Awards & Accolades 15

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Baroda Academy Vision

ü Groom Barodians as Happy, Healthy and Competent Professionals ü Research Based Training Inputs to align with Business ü Focus on Values, helath and Happiness apart from functional inputs ü Groom Leadership at all levels ü Provide additional Learning Channels including e learning ü Build Learning Culture ü Creation of Four Regional Academy and Leadership Development Institute

Training Infrastructure Bank of Baroda has Comprehensive Training Structure covering Apex Institute at Gandhinagar

and -13- Zonal Training Academy. Following is Structure of Bank’s Training system.

Mission Statement & Training Structure

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Vertical Structure

Chief Learning Officer and Head

Vice Principal Baroda Apex Academy

AGM Baroda Net Academy

AGM /CM Baroda Manipal School of

Banking

Chief Manager E-Learning Officers 13 Zonal Academies & 04

BSLUs

Officers

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Year Events

1948 First batch sent to UK for training

1962 Established Joint Staff Training College with Bank of India in Mumbai

Established Training School in Nairobi to provide for professional development of the

staff in African countries

1964 Established Training college in Ahmedabad

1969 First Regional Centre at Delhi

1971 Three more centers in Mumbai (11/1/1971), Chennai (3/6/1971) and Pune (14/9/1971)

were opened.

1974 Training Center, Kolkata and Jaipur opened.

1978 Staff College started functioning at its owned building with Residential facility

1980- 1990

First time recruited 7 core faculties.

(One of them elevated as CMD of the Bank)

1993 Comprehensive Credit grooming Program started

2003 Mission Statement adopted

2006 Setting of BOBIIT (Institute of Information Technology) at Gandhinagar

2009 introduction of Oracle learning management system

2012 Launched Baroda Manipal School of Banking in collaboration with Manipal Group

2012 Training System re branded as Baroda Academy with its tagline “ Inventing Methods for

igniting minds”

2013 Separate vertical for learning and development headed by Chief Learning Officer in the

rank of General Manager in bank.

2014 4 new Regional Academies approved by Bank’s Board in the four corners of India viz.,

Bangalore, Greater Noida, Bhubaneshwar, Gandhinagar.

2015 Opened Baroda satellite training units at

ü Coimbatore ü Muzaffarpur ü Guwahati ü Visakhapatnam

2016 Initiated training to local staff members of our overseas subsidiaries/ territories through

VC and Skype.

1 July 2016-Introduced Life Cycle Concept in Training

1 October 2016 Apex Academy shifted to Gandhinagar and BOBIIT merged with Apex

Academy

Glorious Journey of Baroda Academy

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• Looking to the significance of the training sub-system in the bank, there is high power

committee at the apex level to steer its course called Governing Board of Training which is

headed by the MD and CEO.

• All -3-Executive Directors and all the heads of all corporate functions like HRM, Credit,

International, Operations, Planning and Information Technology etc are members of the

Governing Board.

• The Head, Baroda Academy is its convener. The GB meets once in 6 months to take stock

of things and to plan for future. The scope of the Governing Board is to decide, implement

and make changes on training strategy and overall functioning.

• Apart from Governing Board, Steering Committee on HR and Training where outside

experts are included also facilitates in formulating Training Strategy aligned with Business

Strategy..

Bank of Baroda provides training through following channels:

• In House Training

• On the Job Training

• External Training

• E-Learning

• At grass root level, Training Need Analysis workshops are arranged and cross section of people from Metro/Urban/Semi Urban/Rural branches and various Administrative Offices discuss Training Needs.

• The summary of such discussion is placed in Special Zonal Committee on Training Consisting of Zonal Head, Regional Heads, Dy. Regional Heads, HR Functionaries and Trainers evaluate these and finalises Training programmes for respective Zones.

• Every Quarter, Training Center Faculty discusses with Zonal Inspecting Officers about areas where maximum deviations are observed and accordingly design/modifies Training Inputs.

Training being an investment by any organization to enhance employee’s productivity efficiency, it needs to be aligned with requirement of job profile and position of the employee which not only ensures higher return on investment (ROI) in training but also mitigates operations risks arising from failure of processes and peoples. Life cycle approach considers minimum required training relating to functional, behavioral and mandatory to perform in a particular job role or positions from junior management to top executive positions in the Bank.

Governing Board on Training

Building Competencies -Channels for Training

Training Need Analysis

Training Programmes-Life Cyle Approach

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This approach is implemented with effect from 1st July,2016. Following areas are identified for imparting training:

Guiding Principles of Life Cycle Approach

• Dependable work force • Timely Training • Before the assignments • Continuous Learning Process

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In view of continuous changes taking place in Banking World, it is necessary to impart knowledge and improve skills of staff members on a continuous basis in new and emerging areas. Following new competencies are built through Training System:

1. Credit Appraisal 2. Working Capital/Term Loan Assessment 3. Trade Finance 4. Documentation 5. Credit Monitoring/NPA Management 6. Risk Management 7. Emerging areas in Agriculture Finance 8. Retail banking 9. Marketing and Sales 10. Ability to articulate specific USPs of own Bank's products wrt competitors' 11. Customer Service 12. BCSBI 13. NRI Products 14. Digital Banking 15. Finacle Operations 16. Leadership 17. Team Building 18. Investigation Techniques and Departmental Inquiry 19. KYC and AML Guidelines 20. Compliance Issues 21. Micro Finance and Self help Groups 22. Effective Communication 23. Decision Making 24. Negotiation Skills 25. Time Management 26. Interpersonal Effectiveness 27. IT and database 28. Ability to use data analytics tools (e.g., Excel, Microsoft Access etc.)

New Competencies that are built through training system

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• Onsite Feedback: Taken immediately after the program. We

ensure that average rating is maintained above 4 out of 5.

• Entry and Exit level Test to evaluate the transfer of learning.

Employee is supposed to score 50% marks to get fill credit of Training.

• Performance Matrix of each Academy- Monthly

• Training Audit of each Academy– Yearly / Half yearly

• Identification of best trainer across academies

70%

20%

10%

Experiential

Counselling

Classroom

Case StudyHands-on Training Mystery ShoppingOn-Job-Training

Management GamesAudio-Visual AidsQuizes

Training Methodologies

Training Evaluation

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Bank of Baroda launched its e-Learning platform, Baroda Net Academy on January 1st, 2015 to provide opportunities for self-paced learning as learners can have time and place for learning. A number of milestones have been achieved since the launch. The current status of Baroda Net Academy is as follows:

1. A rich course catalogue of 120 + courses – topics ranging from Retail Assets , liability products, government business, professional skills, compliance etc. More than 20 courses are in the pipeline and will be launched soon.

2. More than 3,00,000 courses completed by learner till date. Taking the average course duration as 30 min, this translates to 1,50,000+ man hours.

3. Total number of registered users 50,270+ 4. A separate course category naming “Mandatory Courses” that includes “Code of

Conduct for Officers”, “Code Of Conduct for Award Staff”, “BCSBI”, “Right to Information” ,”Detection & Impounding of Counterfeit Notes” & “Whistle Blower Policy”.

5. Number of mandatory courses completed till date: 46366. 6. 98% officers and 40% of award staff has completed the mandatory course on “Code of

Conduct for Officers” and “Code of Conduct for Award Staff” respectively till date. 7. An incentive scheme was launched on April 1st, 2016 for completing e-Learning

courses of Baroda Net Academy and to award marks to officers in APAR. 8. Provisions have been made for of payment of data charges and incentives through

HRNes w.e.f September 1st, 2016 9. The e-Learning platform hosts pre-promotion trainings for reserved categories during

promotion exercises. 10. Procurement of additional off-the-shelf e-Learning courses underway.

Mobile Snippets A mobile application, “Mobile Snippets” was launched on February 5th, 2015 to promote reading habits among the employees. The application has a host of features that include daily news flash, gist of circulars issued by RBI and bank, announcements, e-copies of in-house magazines, video messages, e-Library consisting of quizzes and presentations and many more items. At present 33,407 users are registered, out of which 8100 users use the application regularly.

Dev SmartLearn A new mobile app “Dev SmartLearn” will be launched soon for the benefits of the employees. Beta version of the app is available and under testing phase. For all the users with HRMS ID, the users will be pre-registered for this app. This app comes with the following features:

1. My Quiz : This section will contain quizzes on current topics which will help enhance knowledge of employees

2. My Content: This section will contain courseware to fill in the knowledge gaps observed in the quizzes section

3. My Performance: This is a graphical representation of learner’s scores in various quizzes

4. Feedback: Through this feature, learner will be able to give feedback. 5. Ask Expert: A Subject Matter Expert(SME) will be available for live chat.

E-Learning-Baroda Net Academy

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Training to Employees in Overseas branches/offices/Subsidaries

Apex Academy has started imparting training to employees of overseas branches/ offices/subsidiaries in various banking areas including finacle and soft skill using Skype. While conducting such programmes, care is taken to relevance of the requirements in the subsidiaries/territory and their approved policy and products. Apart from in house Training, Bank nominates officers/ executives to external training Programmes of reputed institutes. Bank also enters into tie up with reputed Institutes for orgnising programmes in area of leadership, Bouse course etc. Baroda Academy has opned group in yammer where support is provided by responding queries of Barodians and also additional learning inputs are provided.

External Training

Handholding/Support through Yammer

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Achievement vis-a-vis Target

Year

Target Actual % Achievement

No. of Progs.

CC Days

Throughput

No. of Progs

.

CC days

Throughput

No. of Progs.

CC days

Throughput

2011-12 1800 5500 41000 2334 5707 48090 130 104 117 2012-13 2150 5200 43000 2198 5295 43465 102 106 101 2013-14 1883 5000 48000 2337 6225 49044 124 125 102 2014-15 1982 6422 44315 2280 7318 51572 115 114 116 2015-16 2400 7000 54000 2570 7162 58058 107 102 107 Ø No. of Programs across the Bank are continue to be more than 2000

Ø No. of Participants has been all time high 58058 during the last 05 years

Ø Registered 17% growth in Programs & 18% in employees

Ø Coverage Ratio of participants has been significantly increased from 52% in 2014-15 to 61% in

2015-16

Performance Highlights

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In order to adopt the worldwide accepted model of learning 70:20:10; Academies giving to focus to important learning through experience model and thus case studies developed in-house almost in all critical areas of Banking. Total 95 Case studies developed by the 55 faculty members in the following areas: Area No. of Cases Credit 20 Retail 11 Credit Monitoring 10 Preventive Vigilance 10 Agriculture 10 Others 44 Research is being considered an important tool for effective learning and also to align our training activities with corporate objectives. The study carried out in recent past are given below:

v Approach Paper on Agriculture: Papers aims to examine reasons of non-picking up the credit flow to agriculture and to review existing business models, including need based training to staff on agriculture. It was accepted by the General Manager(Rural & Agri Banking), BCC Mumbai and has taken corrective measures on the paper.

v Study on Branch Managers for their activities: Purpose of study is to know Time devoted by the Branch Manager on business development. Study report was shared with the Executive Director of our Bank for action.

v Study on CGTMSE scheme: To identifying the reasons of non-picking of credit flow under the scheme. The report was provided to General Manager(MSME Banking), BCC Mumbai and also General Manager & CLO, BCC Mumbai for doing needful.

v Survey Report on PMMY: Aims to identify the reasons for non-picking the credit flow in the scheme and recommendations. Study conducted on the directions given by SLBC, Gujarat and thus report forwarded to the General Manager, North Gujarat Zone, Ahmedabad.

v Study on Touch Points with Departments: To identify the reasons to delay on process of Credit Proposals. The report was submitted to the General Manager & CLO, BCC Mumbai which is reportedly placed before Executive Director for the needful.

v Study on Credit Governance: It aims to examine status of governance in credit and recommended measures for its effective implementation for qualitative growth in credit. The report submitted to General Manager & CLO, BCC Mumbai, who has appreciated the work and forwarded the recommendation to General Managrer(Large Corporate Banking), BCC Mumbai for taking necessary measures.

FIELD LEVEL STUDY

CASE STUDIES

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PEARLS OF WISDOM During Golden Jubilee celebration, Baroda Academy started lecture series christened as “Pearls of Wisdom” where eminent personalites are called to deliver lecture focusing on their learning’s from life.

MENTORING & COACHING : ü A concept of mentoring has been introduced for the participants of Comprehensive Credit

Management Program – Grooming of Credit officer

ü Each participant will have one faculty as their mentor, who will help them for their overall development

MOU WITH IIMA ü A MOU made with IIM Ahmedabad for development of Case Studies at IIMA’s Case

Centre. ü Copies of these cases (without limit) will be shared with the Bank for our internal training

purposes.

BARODA GYANI QUIZ COMPETITION ü 05 Quizzes competition organized so far to cover over 22000 employees. ü A quiz competition specially dedicated to women employees

CUSTOMER CONNECT: v February & March being the months for focusing on business, training system has to

proactively scale down training activities for the Staff members & has to penetrate in to training for customers.

v To become the part of business augmentation along these period special campaigns christened “Customer Connect” was launched across the country during 2015. Academy has commenced Customer Connect campaign on following segments.

ü Farmers – On Agriculture Products ü Micro, Small & Medium Entrepreneurs – On MSME Products ü Customers of Urban & Metro branches – On ADC Products ü Business Correspondents (BCs) / Village Level Entrepreneurs (VLEs) – On Bank’s

products & Customer Service

v During last two years, detail of Training to customers is as under: Year Customer Connect 2013-14 15128 2014-15 22912 2015-16 5965

Other Initiatives in Learning & Development

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Important Publications of Baroda Academy

Name of Publication Periodicity Content News Flash Daily Daily Financial News Spandan Monthly Contemporary issues and articles on

Forex,Agroculture, IT etc Spirit of Success Half-Yearly Success stories of employees Case Study Book Half-Yearly Case studies developed by faculty

members Handbooks on

- Credit - Agriculture - Credit Monitoring - Forex - On-Boarding

Yearly Updated guidelines of the particular area

2010 : Most informed Staff by Outlook Money-TNS on study of india’s Most

Customer friendly Banks

2011 : Innovative Trainer by Indian Society for Training and development

2012 : Innovative Trainer by Indian Society for Training and development

2013-14 : ü Award under Prestigious Macro Research Project on SME Financing by IIBF

ü Felicitation of Faculty by Hon. President of India for Book on “Financial Inclusion”

ü Innovative Trainer by Indian Society for Training and development

2014-15 : ü Golden Peacock National Training Award (GPNTA) by the Institute of Directors

ü National Prize (Ist) for Innovative training practices by Indian Society for Training and development

2015-16 : ü BML Munjal Award for Business excellence in Training & development

ü BW- Business World – Best initiative for engaging superannuated employees

ü Best Innovative Training Practices - ISTD’s commendation award

AWARDS and ACCOLODATES

PUBLICATIONS