Business Process Mapping is activity of looking at all the actions that your organisation does and making noteof them. These may be actions that occur daily, monthly or annually. However in any case your organisationneeds to understand how they deal with any actions and who is responsible for this.

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Barkah SetyadiPRINCE2®, COBIT5, ITIL®, CHANGE MANAGEMENT PRACTITIONER

Vice President of Board Prince2 ® Indonesia

IT & Digital Strategic Transformation & Change Management Practitioner

2020

STEP 1 STEP 3 STEP 5 STEP 7

STEP 2 STEP 4 STEP 6

TYPICAL PROCESS

FRAMEWORK

PROCESS MAPPING

REQUIREMENTS

USE OF PROCESS

MAP

BEST PRACTICES

EXAMPLE SCORE

PROCESS MAPPING

TOOLS

PROCESS MAPPING

QUESTIONS

MAPPING STEPS

Business Process Mapping

Map out “ASIS” process as it

happens now.

MAP “As Is "PROCESS

Analyse & check “ASIS” process.

REVIEW “ASIS” PROCESS

Create future “TOBE process.

CREATE “TOBE” PROCESSES

All current processes mapped out

& implement new “TOBE”

processes.

TARGET STATE

Review “TOBE” process after

implementation for continuous

improvement.

REVIEW ”TOBE” PROCESS

Implement “TOBE” processes.

IMPLEMENT ”TOBE” PROCESSES

Review “TOBE” process before

implementation.

REVIEW “TOBE” PROCESS - FIT FOR PURPOSE

Identify Process Best Practice.

BEST PRACTICE For PROCESS

TYPICAL PROCESS

FRAMEWORK

TYPICAL PROCESS FRAMEWORK

HIGH LEVEL FLOW

DIAGRAM

START & END OF

EACH SUB-PROCESS

REVIEW ACCURACY

PROCESS & TECHNOLOGY

ID

INPUTS AND OUTPUTS

02 Define the start and end of each sub-

process.

03 Define key inputs and outputs.04 Process & Technology opportunities.

05 Review & verify process accuracy.

01 Start with a high level flow diagram.

MAPPING STEPS

KEY RESPONSIBILITIES FOR PROCESS

Determine key responsibilities for the processes

RECORD ALL ACTIVITIES

Record l key activities in each process area

MAIN SOURCE OF DATA

Determine main source of data input for each activity

KEY DELIVERABLES

Identify key deliverables of each activity

KEY VOLUMES

Identify key volumes for activities

YOUR TITLE

Green marketing is a practice whereby companies seek to go

EXISTING KPI’s

Record any existing KPIs for processes

INTERNAL & EXTERNALRECIPIENTS

Identify internal & external recipients of each activity

PROCESS MAPPING REQUIREMENTS

PROCESS MAPPING QUESTIONS

SYSTEM AUTOMATION

CONTINUOUS IMPROVEMENT

STANDARD & COMPLIANCE

ORGANIZATION DESIGN

CHANGE & TRANSFORMATIONS

USE OF PROCESESS MAP

ONLINE MAPPING TOOL 01

Skore is an online process mapping & analysis

software for innovative & agile organisations.

EXCELLENT FOR REMOTE TEAMS 03

Engage through live online or face to face workshops,

deliver instant insights & share easily

SINGLE INTEGRATED MODEL 05

With Skore you create a single integrated

model of your people, processes and

technology show gaps and dependencies.

GOOD FOR RAPID TRANSFORMATION CHANGE 02

Deliver rapid transformational change, Designed

for mapping at the speed of conversation’.

DIGITAL FIRST APPROACH 04

The digital first approach means you focus on

describing the flow of work without interruption

of writing, moving& rewriting sticky notes

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DEFINES WHAT HAPPENS 06

Score defines the work that happens in the

organisation (business process ) and it works in

conjunction with Visio and Lucidchart

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EXAMPLE SCORE PROCESS MAPPING TOOL

1

2

3

4

5

Define start and end before

any process mapping

DEFINE START & END

Take process view across

the organisation

ORGANISATIONAL VIEW

Start with a high level view of

process

HIGH LEVEL VIEW

All stakeholders and SME’s are

involved in the design process

ALL STAKEHOLDER INVOLVED

Map the process as it happens

MAP PROCESS AS IT HAPPENS

BEST PRACTICES