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Avaya CorporateOverview
©2009. All rights reserved.
Agenda
Corporate Facts
– Value of Nortel Enterprise Solutions (NES) Acquisition
– Financial Health
Innovation
Avaya Portfolio
Conclusion
2
©2009. All rights reserved.
Corporate Facts
©2009. All rights reserved.
Common Strategic Vision
Focused on Communications Innovation in the Enterprise
History of Reliability, Scale-ability, Investment Protection
Expertise
#1 or #2 in All Markets Served (except Data)
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©2009. All rights reserved.
NESA Compelling Combination
Large, loyal Customer Base
Strong Channel Centric Go-to-Market Model
Accelerated innovation through added expertise and the ability to increase investment
Opportunity to provide maintenance services to the NES base and the NES Partner Community
Geographic Scale and Industry Breadth
Innovations that Synergistically Enhance the Portfolio
5
©2009. All rights reserved.
Avaya is the global business
communications expert delivering
open and flexible communication
systems, that transform the way
people collaborate to enhance
performance and enable growth
for companies small to large.
Avaya
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©2009. All rights reserved.
Avaya’s Global Footprint
4,000+ Channel Partners
32 Global Delivery Support Centers
19,000+ Employees
Operating in 55 Countries
Key Corporate Locations
Avaya LabLocations
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©2009. All rights reserved.
NES Acquisition Financing
Purchase Price $900M
Financing is a combination of cash, debt and equity
Additional financing committed – cost and pricing of debt not impacted by rating
NES Financially Restructuring Assets as Required by Bankruptcy before purchase by Avaya
Apply Avaya Operational Improvement Programs
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©2009. All rights reserved.
Avaya Financial Performance over Time
($ in millions)
Total Revenues Gross Margin
Cash Balance
11.8% 12.0%
15.1%
EBITDA and % of Revenue
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©2009. All rights reserved.
22%to
28%
18%to
22%
15,000 to
20,000
5.9xto
3.4x
~ $6.0 Billion
Annual Revenue
Operating Margin
EBITDA / Revenue
Leverage (Debt /
EBITDA)Employees
Avaya and NES – Combined
Targeted Performance Levels
10Avaya makes no representations or warranties regarding this financial information. Past performance may not be indicative of future performance.
©2009. All rights reserved.
Strategic Priorities FY10
Increased Relevance
Operational Improvement
s
Profitable Growth
NES Integration
FY10
11Avaya makes no representations or warranties regarding this financial information. Past performance may not be indicative of future performance.
©2009. All rights reserved.
A History of Innovation
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©2009. All rights reserved.
Avaya Labs Rich in Heritage
Avaya Innovation & Research
Industry leading 5200 patents or patents pending
Avaya Labs Locations in:
10,000+ DevConnect partners* with ~600 gold/platinum
475+ Independent Software Vendors with certified applications on Avaya systems
* This number does NOT include over 200 companies that are currently members in both the Avaya and NES programs. 13
Australia
Canada
Germany
India
Israel
Japan
Singapore
U.S.
U.K.
©2009. All rights reserved.
Enterprise Communications Turning Points
Digital IP SIP
Innovation Timeline
ACD+PBX in Single Platform
Processor Duplication
Call Vectoring
DNIS + ANI
ACD+PBX in Single Platform
Processor Duplication
Call Vectoring
DNIS + ANI
Home Agent
IP Softphone
IP Trunking
Home Agent
IP Softphone
IP Trunking
one-X®Agent
one-X® Portal
one-X® Communicator
Session Enablement Services
one-X®Agent
one-X® Portal
one-X® Communicator
Session Enablement Services
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©2009. All rights reserved.
SIP Innovation and Leadership
Avaya SIP Leadership– Enterprise deployments with tens, hundreds, thousands of SIP users
– Over a million SIP trunks/lines
– World-wide penetration with SIP deployments in 55 countries
– First enterprise vendor to be named SIPConnect compliant
One-X Mobile Interoperability– Compatible with largest number of handsets and carriers
Microsoft Interoperability– Unified Desktop – Unified Messaging
– Mobility – Conferencing
Avaya Aura™ is the First SIP platform to Support Fully-Sequenced Applications
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©2009. All rights reserved.
Avaya Portfolio
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©2009. All rights reserved. 17
The Markets We Serve
UC CC Data Services
Small & Medium Enterprise
Enterprise
Midsize Enterprise
©2009. All rights reserved. 18
Unique Customer Value to Every Segment
Accelerated SIP Applications
Expanded Global Expertise
Enterprise
Cost effective platform with the lowest TCO
Evolutionary Path
Midsize Enterprise
Simplicity Broader Channel
Coverage and Support
Small & Medium Enterprise
©2009. All rights reserved.
Delivering Value Across the Enterprise…
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Simplified Communications
•Smooth transition across modalities
•Contextual and persistent communications
Business Agility
•Improve workflow outcomes
•Always on…always contextually aware
Increased Speed at a Lower Cost
•Smooth evolution
•Simplified, virtualized infrastructure
•Rapid deployment
•Uptime
End User Line of Business IT
©2009. All rights reserved.
Common Evolutionary Path
Call Center Evolution
IT Convergence
PBX Disaggregation
Multimodal Communications
Communications Enabled Applications
UC
Complementary technology roadmaps driving accelerated execution
Plug & PlayCommunications
Accelerating Your Evolution
Preserve & Enhance
Investments
A Path for Every Customer
Migration that fits your
business needs Best in Class
Capability
20© 2009 Avaya Inc. All rights reserved.
EnterpriseRoadmap Evolution Principles
Avaya Aura™ as a core component, expanded with new technologies
– Accelerating application & services integration toolkit
– Expanding communications enablement of business apps
Rich integration into Avaya Aura™ for NES and Avaya Core Telephony Systems Providing Investment Protection and Added Value
Evolve Customers Smoothly to a Single Advanced Next-Generation SIP-based Contact Center Platform
Continue the Current Data Networking Roadmap
© 2009 Avaya Inc. All rights reserved. 21
Customer Roadmap Routes
Protect Richer support and professional services Investment protection, order availability
Application availability and extension
Unified communications architecture New capabilities acceleration Customized, industry-specific solutions
© 2009 Avaya Inc. All rights reserved. 22
Protect
Extend
Grow
Avaya Will Lead
Clients RemoteWorkersMobile
Workers
BranchOffice
MainOffice Data
CenterSuppliers
OpenExpert Business Impacting
© 2009 Avaya Inc. All rights reserved. 23
Gartner Magic Quadrant* Enterprise Comm Leader* UC Leader
#1 Telephony Solutions revenue share1
#1 Unified Communications revenue share1
#1 Audio Conferencing licenses 6
#1 Enterprise messaging revenue share 3
Unified Communications
Gartner Magic Quadrant Leader* Contact Center Infrastructure
* Interactive Voice Response
* Enterprise Voice Portals
#1 Contact Center / ACD revenue share 4
#2 Outbound Dialers (NA revenue share) 2
#2 CTI (APAC share)2
Contact Center
#2 in lines shipped for SME Telephony Systems5
Small & Mid Enterprise
Leadership Positions
# 1 revenue share in Maintenance Services WW 7
Avaya Named to the 2009 World’s Most Ethical Companies List
[1] Dell’Oro Group; [2] Frost & Sullivan; [3] T3i Group;[4] Gartner, Inc; [5] Canalys 6] MZA, Ltd .[7] Intellicom Analytics; all share stats for calendar 2008
Avaya Inc. and Gartner, Inc.are both owned in part by Silver Lake, a leading financial investment firm. Gartner research is produced independently by Gartner analysts, without influence, review or approval of their outside investors or shareholders. For further information on the independence and integrity of Gartner research, see Guiding Principles On Independence and Objectivity on Gartner’s website, http://www.gartner.com/it/about/omb_guide.jsp
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Metric Date Pos % Pos % Pos % Pos % Pos %
Unified Communications [1] Revenues 2008 #1 21% #4 11% #2 18% #3 11% #5 10%
Telephony Systems [1] Revenues 2008 #1 19% #5 8% #3 13% #4 10% #2 14%
SME Telephony Systems [2] Lines 2008 #2 10% #4 8% #3 10% #5 7% #6 7%
Contact Center/ACD [3] Revenues 2008 #1 35% #6 3% #3 14% #4 12% #8 2%
Enterprise Messaging [4] Revenues 2008 #1 21% #4 7% #3 16% #2 17% #9 4%
Audio Conferencing [5] Licenses 2008 #1 24% #6 6% #2 24% #3 13% #4 8%
Enterprise Product Support [3] Revenues 2008 #3 5% #14 1% #1 11% #15 1% #6 2%
Software Support [3] Revenues 2008 #2 5% #18 1% #1 6% #47 <1% #7 2%
Maintenance Services [6] Revenues 2008 #1 11% #5 5% N/A N/A N/A N/A #2 8%
Major Vendor Positions through Calendar 2008in Worldwide Unified Communications Segments
Avaya Inc. and Gartner, Inc. are both owned in part by Silver Lake, a leading financial investment firm. Gartner research is produced independently by Gartner analysts, without influence, review or approval of their outside investors or shareholders. For further information on the independence and integrity of Gartner research, see Guiding Principles On Independence and Objectivity on Gartner’s website, http://www.gartner.com/it/about/omb_guide.jsp.
Sources: [1] Dell’Oro Group; [2] Canalys; [3] Gartner, Inc.; [4] T3i Group; [5] MZA Ltd.; [6] IntelliCom Analytics
Industry Solution Leadership
Avaya Products and Solutions Used Worldwide in:
– Highest-performing health care & equipment companies (Forbes)
– 70% of the largest global banks*
– 10,000+ educational institutions*
– 24+ Country-level Governments including the US Department of Defense in all 50 states*
1O million business users leverage Avaya solutions every day
100 million messages are delivered daily....
Over 90% of the Fortune 500 leverage Avaya communications
Official Converged Network Infrastructure Supplierfor the 2010 Vancouver Olympics
Avaya now has roughly 33% of the worldwide market share in the IP telephony market (IDC)
26*Source: NES customer database*Source: NES customer database
©2009. All rights reserved.
80% of BusinessWeek 2008 ‘Customer Service Champs’ chose Avaya for customer contact*
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Customer Service Expertise
©2009. All rights reserved.
Shift 4Shift 3
Shift 2
Global Support Services Providing Best-in-Class Remote Monitoring, Diagnostics, & Trouble Resolution
~6800 services professionals, 26 combined network operations and technical support centers viaEXPERT SystemsSM watching over customers and supporting partners with round-the-clock support
Shift 1
Belgium
NetherlandsRussia
UKGermany Hungary
AustriaSwitzerlandFrance
Spain Italy
Argentina
Brazil
Canada
Mexico
Hong Kong
Australia
JapanChina
Milpitas
Colombia
Coppell,Richardson
Singapore
Santa ClaraRaleigh
Billerica
Ottawa
Maidenhead
Bangalore
GurgaonIndia
Denver
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Conclusion
©2009. All rights reserved.
Summary
Strong Market Leader– Global Coverage
– Financial Health
– History in Technological Leadership
Innovation– Vision for Context-Aware,
Sessions-Based Communications
– Avaya Aura™ Architecture
– Open, Standards-based on SIP and SOA
– Reliability, Security, Use-ability
Market Leadership & Expertise in UC & CC applications
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©2009. All rights reserved.
Relentless Focus on Ease of Doing Business
Investment in Innovation
Simplification
Customer Centric Focus
Increased Investment in Developing Our Channel Ecosystem
What You Can Expect from Avaya
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©2009. All rights reserved.
thank you
name
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