Nortel Confidential. BUSINESS MADE SIMPLE Nortel SMB Solutions Update BCM450 & SCS500 Nortel Confidential

BUSINESS MADE SIMPLE

Nortel SMB Solutions UpdateBCM450 & SCS500

Nortel Confidential

3 Nortel Confidential

Introduction

• Mobility• 2/3 of SMB workers travel for business• 30% say that mobile policies are a

priority• Dispersed Workplace

• 27% of SMBs have multiple locations• 35% of SMBs have telecommuters

• Employee Satisfaction• Attracting, developing and retaining

talent are major challenges• Efficiency & Productivity

• Managing cash flow and reducing costs are among the top decision criteria

• Technological Expertise• Limited IT resources available to deploy

and support new technology

Today’s SMB Realities

Source: IDC, Yankee Group


Productivity• How can it make my employees

more mobile, accessible, etc.?

• How can it optimize my business processes?

• Can it make me more money?

Flexibility• Will it grow and adapt to my

changing business challenges?

• Everything changes so quickly these days, what about technology obsolescence?

Efficiency• Do I need a PHD to manage it?

• What are the key features and applications?

• How intuitive are they to use?

Cost Savings• How does this reduce my

communication costs?

• Can it save me money in other ways?

• Can it save me time?

SMB

What Do SMBs Need?

SMBs are looking for flexible and efficient communications solutions from trusted providers that enable employee productivity and save them money.


Introduction

• Compatibility• Will it work with the investments I’ve

already made?• Flexibility

• Will it grow and adapt to my changing business challenges?

• Efficiency• Will it stretch my dollar farther? Will

it allow me to generate more revenue?

• Familiarity• Do you understand resource

constrained companies like mine?

SMB Solution Criteria

Source: Four Important Questions for Technology Providers to Answer for SMB Market Credibility, Gartner, Nov 2006

SMBs have similar business challenges and requirements as large enterprises, but have fewer IT resources.


Nortel BCM450 SolutionOverview

• IP or Digital Desktop Phones• IP or Digital Mobile Phones• Conference Phones & Soft Clients

• Full Feature & Application Support• Easy to Set Up and Program

• Business Communications Manager• Extensive Telephony Feature Set• Integrated Business Applications• Advanced Networking• Embedded Security

• VoIP Quality of Service• Power over Ethernet

• Business Element Manager• Network Configuration Manager• Standards-Compliant• Single Source Solution• Specially designed for SMBs

• VoIP Quality of Service• High Speed Data Transfer• Secure Internet Access• Hosted or Managed Services

• Nortel Data Portfolio• SMB -BES, BSR, BAP, BSG• Enterprise Data Portfolio

Innovative, easy to use, and affordable IP communications designed with the unique challenges of SMBs in mind.

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MCDN/PRI

IP WANIP WAN

MCDN/IP

BCM is the Total SMB Branch Office Solution“Independent or Centralized”

PSTNPSTN

CentralizedApplications

VoIP/Data

Voice

Remote/Telecommute

2050v22050v2 20042004

ISP

Networked Site 2

2050v22050v2

BCM50e with BES50

LANLAN

IP WANIP WAN

Meridian/CS1000ENetworked Site 1

Applications-Call Pilot -- IVR- Call Center- CDR- Fax Mail- Unified Messaging

BCM450

CTI ServerPC ConsolePCMDesktop Assistant Pro3rd Parties

External Apps

WirelessLAN

WirelessLAN2050v22050v2

LANLAN

BSR222

IP Phone 1230

IP Phone 1230

PSTNPSTN

IP WANIP WAN


BCM450 & BCM50e for SMB’s Branch Office, Work at Home / Road Warrior, Centralized Management

Business Element Manager

• Manages all Nortel’s SMB Voice & Data products

• Configure Branch devices on Customer LAN from Central site

IP WAN

BCM450 Main Site

TunneledNortel Ethernet

POE Switch

Remote Location

Remote User Uses Nortel VPN Client

BSR222

BCM50e Branch with

Nortel BES50-24T POE Switch

IP Phone 1230


• BCM450 is a NEW model being added to the BCM portfolio that expands the BCM addressable market up to 300 total users, Digital or IP.

• BCM450 provides a scalable migration path for the underserved Norstar MICS customer base, and opens up incremental business growth opportunities.

• Target market is midsize SMBs with 30-250 employees.

BCM450 OverviewWhat is the BCM450?

New product to drive Norstar migration and new business.

Note: BCM450 is not directly targeted at the BCM installed base; this will be addressed in a follow-on release.

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BCM450 OverviewContent Summary

Capacity ImprovementsUp to 300 total users: max 300 Digital / 300 IP / 48 Analog with Capacity Expansion Card (CEC)

Up to 120 Ad-Hoc or Meet-Me Conference Ports (keycode required), 8 Fax ports, with CEC (expansion card)

Base BCM450 model supports up to 100 Stations, 60 Conference Ports or Meet-Me Conference Ports (keycode required), 4 Fax ports

Operability Improvements BEM – Automated Renumbering, Set Templates

Other – System Reset, Troubleshooting guide, Reboot optimization, Documentation suite

Platform SimplificationBase Function Tray (BFT), Chassis Interface Board (CIB), Capacity Expansion Card (CEC)

Feature Parity with BCM50 R3, including:Conferencing – Meet-Me Conferencing: flexible, easy to use, secure, scalable

IP – 1200 Series IP Phone, 1110 IP Phone, 1100 Key Expansion Module (KEM)

SIP – Native SIP Trunking enhancements for interworking with other systems

Contact Center – New APIs, features, reporting engine, installation utility

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1

3

4

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BCM450 Value Proposition> Customers

• Norstar customers can keep their phones, fiber trunk and station modules.

• BCM customers can retain their phones, MBM's, expansion cabinet, and most of their software investment.

• No user training required; base telephony features and user interface remain the same.

Compatibility

• Nortel has 20 years experience in SMB with Norstar and the award-winning BCM.

• Nearly 200K BCM systems sold worldwide.• 15 million SMB clients in over 80 countries.• Affordable, easy to use solutions designed

specifically for SMBs.

Familiarity

• Flexibility to add capacity or deploy new features with the optional field installable CEC and easy to enable keycodes.

• Elegantly scales up to 300 total users with any mix of digital or IP phones.

• Same software as BCM50 R3 for full feature parity and interoperability.

Flexibility

• All the benefits of VoIP: toll savings, easier setup, improved portability, call features.

• New enhancements improve installability, usability and supportability.

• Simplified platform with high quality and reliable hardware reduces lifecycle costs.

Efficiency


BCM450 Capacity ImprovementsSummary

BCM400 BCM450 BCM450 w/ CEC

IP Stations 80 100 300

Digital Stations 192 100 300

Analog Stations 48 48 48

H.323 or SIP Trunks

60 48 130

T1 Digital Trunks 72 48 130

E1 Digital Trunks 90 60 130

Analog Trunks 80 48 80

T1 Interfaces 3 2 6**

E1 Interfaces 3 2 5**

BRI Loops 4 16 16

Conference Ports 40 60 120

Voicemail Hours 200 400 400

UM Seats 200 300 300

Fax Ports 2 4 8

Expansion Cabinet 1 1 1

MBM’s 4/10* 4/10* 4/10*

FEM’s 1 1 1* Without/With Expansion Cabinet . ** Last T1/E1 not fully loaded since maximum trunk channels is 130.Above specifications include Expansion Cabinet where needed and no FEM connected. Total stations/trunks of any type not to exceed

300/130.

• Comprehensive ‘across the board’ increase in capacity• Stations, Trunks, Interfaces,

Ports, Storage Memory

• Modular design approach using the CEC.

• Key Benefits:• Scalability

• Flexibility

• Affordability

• Simplicity

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BCM450 Operability Improvements

• New Capabilities at a glance:• Flexible Resource Allocation• Automated Renumbering• Set Templates

• Key Benefits:• Flexible configuration• Faster system start-up• Easier ongoing administration

Business Element Manager (BEM)

System set up time up to 25% faster than BCM400 R4.

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BCM450 Operability ImprovementsAutomated Renumbering

• Automated Renumbering of:

• Device Numbers (DNs)

• Outgoing Line Identification (OLI)

• Target Line Assignments

• Public/Private Received Digits

• Set Name

• Applicable for initial installation and ongoing management

• Replaces BCM DN Renumber wizard

Significant time savings due to bulk provisioning of incremental parameters.

Sample Task:Renumber range of existing DNs: Existing DN range: 221-232 Required DN range: 521-532

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BCM450 Operability ImprovementsSet Templates

• Bulk provisioning of sets with similar characteristics using templates:

• Generic or set type-specific to support buttons programming

• Created offline and then propagated to selected DNs

• Easy to create library of templates and reuse across BCMs

• Included in back up and restore as an additional component

• Simplifies Moves/Adds/Changes• Export Templates (via USB), for use with

other deployments.

Simplified phones provisioning using templates.

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• System Reset• Restores factory software image using a reset button instead of

the BIT tool. With BCM50 R3, this procedure requires a manual sequence of button pushes as LED’s flash.

• With BCM450, one simply presses the Reset button to generate a CLI1 prompt, with options to choose L1/L2 reset for a smoother operation.

• Troubleshooting Guide• Comprehensive document with task-based procedures to

troubleshoot operational issues on a BCM system, including emergency recovery tree procedures for outage recovery.

• Reboot Optimization• Reboot time savings compared to BCM50 R3 and BCM400 R4 as

a result of architectural improvements, reducing down time by facilitating faster start up and system maintenance.

System Reset, Troubleshooting and Reboot

1. Command Line Interface



• Converting five core documents to the Nortel MTBI1 standard:• Administration Guide• Device Configuration Guide• Installation and Maintenance Guide• Networking Configuration Guide• Telephony Device Installation Guide

• Also adding nine new MTBI-based guides • User Benefits:

• Clear, easy-to-follow procedures• Supports the needs of different functions• Consistent look & feel

Documentation Suite

MTBI compliance ultimately yields time savingsand greater accuracy in executing procedures.

1. Modular Task-Based Information

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Any user on the system has the ability silently record a call that he/she is on. While on the call he/she can simply enter a Feature code (or press a programmed key) and enable a Silent Record a Call session. The call is then recorded with no audible notification that it is being recorded.

NOTE: If you use Record A Call, selecting Announced or Silent, you have the option of storing the recorded call in your personal mailbox, the skillset mailbox, another (specific) mailbox in the system, and/or a network (SFTP) location as a .wav file. The destination of the recorded call is chosen on the Add Agent page. When a system administrator defines an SFTP destination folder as a storage location on the network, these storage locations must be on an SCP server.

Record A Call cannot be used on Conference calls (Ad-Hoc or MMC).

This feature is class of service enabled, therefore, it can be assigned to the appropriate users as required. Users may listen or forward messages on their set, but in order to archive the message or save as a .wav files for attaching to an e-mail message, Unified Messaging must be used.Intelligent Contact Center Agent and Supervisor can also silent record a call. The recorded call is left in the agents/supervisors mailbox or skillset mailbox.The feature does not provide the ability for a Supervisor to trigger “silent” call recording while listening in on an agent’s call.

Silent Record-A-CallPorted from BCM50 R3 (cont.)

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BCM450 Business ApplicationsMeet-Me Conferencing (MMC)

• BCM450 supports multi-party conferencing; both unplanned (Ad-Hoc) or via a specified bridge number at an agreed-upon time (Meet-Me).

• MMC, introduced with BCM50 R3, provides a solution that is:

1. Using the Capacity Expansion Card (CEC).

Integrated conferencing for effective business meetings.

• Easy to use – Reservationless; convenient display/softkey commands via two line display sets

• Flexible – universal access anywhere, anytime• Secure – password enabled; chairperson controls• Scalable – up to 120 simultaneous participants Note:1

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BCM450 Business ApplicationsIntelligent Contact Center (ICC)

• Enables SMBs to increase customer satisfaction and business productivity by directing clients to the right person quickly and efficiently.

• Customers can order any # of agents or skillsets, as well as advanced reporting and multimedia applications.

• ICC enhancements introduced with BCM50 R3:• New APIs1 – enable integration with other applications

• New Features – flexible configuration / management options

• Reporting – faster and more reliable database engine

• Install Verification Utility (IVU) – reporting setup tool

1. Application Protocol Interfaces

Integrated Contact Center with big business capabilities.

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BCM450 Business ApplicationsUnified Messaging (UM)

• Converges or ‘unifies’ all voice, fax and email messages onto a single email application.

• Allows users to conveniently manage their entire inbox, review messages off-line, and archive messages to their computers.

• BCM50 R3 introduced the ability to launch an Instant Messaging (IM) session directly from a voice or email message.

• Unified Messaging “Message Forward Rule” Patch for Blackberry notification will be released after BCM450 GA date

Integrated messaging capability that enables users tobetter manage their communications environment.

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BCM450 Business Applications

• Automated Attendant• Answers calls 24/7 with personalized greeting and

intelligent routing.

• Computer Telephony Integration (CTI)• Enables PC-based applications to control

telephone services, such as a ‘click-to-call’ directory or screen ‘pop-ups’ of a customer’s account status during a call.

• Activity Reporter• Provides Basic (on-box) and Standard (requires

client software to be loaded on customer PC), customizable reporting on telephony and related metrics.

• Advanced Paging Productivity (APP) Pack• Available in North America only.• Suite of Advanced Paging and Text-messaging

applications to improve productivity, customer service and optimize business processes.

Other Integrated Applications

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>One Button Text Messaging>Pre-programmed messages>Programmed on IP/Digital

sets>Press & sends to another IP /

Digital set (mobile/stationary)>Recipient can respond Y/N

>One Button Paging>Pre-recorded

announcements>Programmed on IP or

digital Sets>Press and sends to

appropriate paging zone

>Customer Assistance

Paging

>“Press Here”>Delivers page>Employee resets device

Advanced Paging Productivity PackSolution Overview

> Full Featured, Advanced Paging application> Supported on latest versions of BCM50/200/400>APP Pack Authcode required

>Advanced Paging

Productivity Pack

>Scheduled Announcements>Pre-recorded

announcements>Specify time/zone>Automated distribution

across all stores using NCM

>Centralized / Remote administration & management>Comprehensive tracking & reporting via BCM


BCM450 Client SupportIndustry Leading Portfolio

• Nortel has some of the most advanced phones in the market.• Digital or IP; Wired or Wireless

• Ongoing portfolio evolution with the SMB-optimized 1200 Series IP Phone, T7406E1 and WLAN 6120/6140.

• Evergreen strategy allows Norstar customers to continue using their digital handsets on BCM as they evolve to IP telephony.

Superior breadth, feature integration andinvestment protection.

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1200 Series IP Phones Overview

Key Expansion Modules12-Key LCD or 18-Key LED

IP Phone 1210Standard-Level

IP Phone 1220Intermediate-Level

IP Phone 1230Premium Intermediate-Level

Capabilities Customer Value

Feature Rich - Multiple softkeys, 2-way speakerphone, headset support

IP desktop offering optimized for SMB values, cost effective

Efficient - Integrated Ethernet switch for single drop desktop wiring with PoE

Cost/equipment savings, less time to install/support

Converged - Unified voice and data infrastructure

Single supplier/support, reduces cost and maintenance complexity

Simple - Feature keys are pre-programmed with most common SMB features

Simple and easy to use, increased productivity

Sophisticated - Customizable to access 400+ BCM features

Can be tailored for specific activities and/or advanced users

Simple yet sophisticated new IP phones for SMBs.

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Business Series Terminal T7406EOverview

Integrated, easy to use, and affordableworkplace mobility solution.

• The T7406E is a sleek new cordless digital phone designed for SMBs.

• Available only in North America, Mexico and the Caribbean (except Trinidad and Jamaica).

• Supports 1-8 users per site with a usable range of ~1,000 feet from the base station.

• Compatible with Norstar and BCM, this full-featured handset is easy to setup and priced for value.

• Business benefits:• Increased productivity

• Improved customer service

• Reduced costs• Employee satisfaction• Collaboration

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BCM450 VoIP NetworkingSIP Trunking

• In addition to H.323, BCM450 supports the SIP1 signaling standard to enable VoIP communication with other systems, extend partnerships with third party vendors, and allow service providers to develop new converged offerings.

1. Session Initiation Protocol

SIP compliance expands the BCM development community and allows greater interoperability.

• SIP enhancements introduced with BCM50 R3:• Interoperability – RFC2833 support for DTMF signaling• Security – standards based authentication, privacy

protection• Reliability – proxy failover mechanism for load balancing• Simplicity – domain names vs. IP addresses for configuration• Flexibility – optional G.711 codec for faster fax transmission

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1) Secure Real-time Transport Protocol using Pre-Shared Keys. For more information please see bulletin SM-2008-0066-Global on PIC.

Other New Capabilities on BCM450

• WLAN Handset 6120/6140 Support

• Full-featured, state-of-the-art handsets extend mobility options on BCM. Include support for 802.11a/b/g radios for flexibility, larger graphical display, updated styling, updated UI with navigation key and longer battery life.

• SRTP-PSK for Nortel IP Phones

• Support for media stream encryption using SRTP-PSK1 between Nortel IP Phones. Increases security and ensures privacy of VoIP conversations.

• Business Element Manager MAC Privilege

• Simplifies Moves, Adds & Changes (MAC) and adds administrative flexibility for both customers and service providers.

• Network Configuration Manager Enhancements

• Improvements in software quality to make it more intuitive and user-friendly. Primary focus areas are NCM Wizard functionality and user interface.

Continued investment in high value capabilities on BCM.

BCM “Value Add” Content Stream

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BCM50 R3 Software ParitySummary

• New 1200 Series IP Phone support

• 1110 IP Phone, 1100 Key Expansion Module (KEM)

• 6120/6140 WLAN Handset Support

• Meet-Me Conferencing (MMC)

• SIP Trunking Enhancements & Carrier Interoperability

• Contact Center Enhancements – New API’s

• Advanced Paging Productivity Pack

• USB Port Support 2.0

• IP Set Media Encryption SRTP-PSK

• Silent Record a Call

• IP Music Enhancements

• Business Element Manager MAC Privilege

• BCM Client Support for Windows VISTA™ Operating System (OS).

• Network Configuration Manager (NCM) 4.0 RP3 adds support for the BCM450 R1 product

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BCM450 R1 and BCM400 R4 Deltas

• BCM450 supports BCM400 Power supplies and Cooling fan redundancy options

• V.92 hard modem is replaced by V.34 soft modem

• BCM400 4.0 items not supported on BCM450 1.0• Integrated Router

• Firewall• Integrated IP Sec functionality• VPN Client support

• Interactive Voice Response (IVR) (Future Capability)• Survivable Remote Gateway (SRG) – (SRG functionality is not supported).

• RAID hard drive redundancy (Future Capability)• Factory Installed Redundant Power Supply (Field Installable Option)

• Digital Drop & Insert MUX (DDIM) MBM • Power-On-Self-Test (POST) Logging

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What Stays the Same as BCM400

• Intelligent Contact Center supports 80 active and 250 configured Agents and 50 Skillsets, the same as BCM200/400

• Only one music source is supported, the same as BCM50/200/400/1000

• The number of paging zones is 6, the same as BCM200/400/1000

• LAN CTE Connections is 256, the same as BCM200/400/1000

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BCM450 Platform Simplification

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Hardware Overview

OAM (10/100)

port

-Power-Status

LED

2X-10/100SwitchedLAN ports

Serial port-Maintenance CLI -Configuration CLI

Optional CECCapacity Expansion Card

Install in CEC SLOT 3

-Music-Paging

-Page relay -Aux interfaces

HD/RAIDstatus LED’s

DS256expansion connector

2X USB 2.0

HD cover

IdentificationLabel

BCM450 R1 Base

Function Tray

Reset Button

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BCM450 Platform Simplification

Capacity Expansion Card (CEC)

Base Function Tray (BFT)

Base Function Tray (BFT)

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BCM450 Expansion Cabinet

• The existing BCM400/1000 expansion cabinet is supported• It now requires an authorization code, similar to BCM50

• NTC01073KC - BCM450 Expansion 1 Port Paper Authorization License• NTC02026KC - BCM450 Expansion 1 Port Electronic Authorization License

• Only one Expansion Cabinet is supported

• While the number of MBM slots has not changed from BCM400, however with the removal of “resource” constraints, all ten MBM slots can now be populated up to the published station and trunk limits.

Total Trunks/Stations of any type not to exceed 130/300.

TDM Example Configurations:3 - PRI with 224 Digital SetsOR4 - PRI with 192 Digital Sets

Note: Add Additional IP sets up to 300 set max.

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Hardware OverviewUSB Ports

• Same devices supported as BCM 50 3.0• USB 2.0 and 1.1 compliant• Top port must be used for UPS• Bottom port is for USB storage devices.

• Only 1 USB storage device may be used at a time

Note: The BCM 450 will only use the first partition on the USB storage device. If there are multiple partitions on the USB storage device they will not be recognized and only the first partition will be used

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BCM450 Capacity ImprovementsComparison to BCM400


IP Stations 80 100 300

Digital Stations 192 100 300

Analog Stations 16/48* 16/48*/96** 16/48*/96**

H.323 or SIP Trunks

60 48 130

T1 Digital Trunks 72 48 130

E1 Digital Trunks 90 48 130

Analog Trunks 32/80* 32/48* 32/80*

Analog Trunks (FEM)

32/80* 48/48* 96/130*

T1 Interfaces 3 2 6***

E1 Interfaces 3 2 5***

*Without/With Expansion Cabinet **48 GASM & 48 FEM ASM ***Last T1/E1 not fully loaded

Max 300 stations Total of all types

Max 130 Trunks Total of all types

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BCM450 Capacity ImprovementsComparison to BCM400


BRI Loops 4 16 16

Conference Ports 40 60 120

Voicemail Hours 200 400 400

UM Seats 200 300 300

Fax Ports 2 4 8

Voice Mail Ports 32 31 55

Total Application Ports 32 35 63

Expansion Cabinet 1 1 1

MBM’s 4/10* 4/10* 4/10*

FEM 1 1 1

BHCC – No applications 4200 7200 7200

* Without/With Expansion Cabinet

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Migration PathNorstar MICS to BCM 450 R1

• Investment Protection for large Norstar MICS Customers

• Replace the Norstar KSU with a new BCM450 R1 system

• No database migration from Norstar to BCM450 R1• All database must be re-entered on the BCM450

• Existing Norstar Fiber Station and Trunk Modules can be reused

• Existing Analog and Digital sets can be reused

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Inter-working with Nortel Communication Servers

BCM H.323 Interop Plan BCM450Snapshot as of 7/10/2008 Rls 1.0

Target Nov-08

IP-Trunk 3.01 GA BCM

CS1000 Rls 5.0 GA BCM


CS2000 SN10 GA BCM

CS2000 CVM11 GA BCM

CS2000 CVM12 4Q08 ???

CS2100 SE10 GA BCM

CS2100 SE11 3Q08 BCM

MCS5100 Rls 3.5 GA BCM

MCS5100 Rls 4.0 GA

SCS Rls 2.0 GA

Not planned N/A

Supported Planned

BCM SIP Interop Plan BCM450Snapshot as of 7/10/2008 Rls 1.0

Target Nov-08

IP-Trunk 3.01 GACS1000 Rls 5.0 GA BCM


CS2000 SN10 GACS2000 CVM11 GA BCM

CS2000 CVM12 4Q08 ???

CS2100 SE10 GACS2100 SE11 3Q08 BCM



SCS Rls 2.0 GA BCM

Not planned N/A

Supported Planned

BCM450 1.0 continues to provide inter-operability of SIP and H.323 trunking with Nortel Communication Servers.

The supported inter-operability is as follows:

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Norstar M7000 series phones on BCM

• For full “feature” functionality, M7000 series phones used on BCM must be at a minimum production release

• Phones not meeting the minimum release may be still used with BCM, but not all features will be supported, for example:• The “Set Volume” feature is not supported• Only four levels of Display Contrast, instead of nine• The Busy Lamp Field (BLF) will not work on a M7310 and M7208 phones

• The production release number can be found on a white label on the bottom of the M7000 series phone

M7000 Series Phone Required Production Release

M7100 All Releases

M7208 Release 16 or higher




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BUSINESS MADE SIMPLE

Nortel Software Communications System 500 (SCS500) Release 2.0


• SMB organizations (30 – 500+ users per site, Single or Multiple sites)

• Focused on IT / Integration of applications to enable highly collaborative employees• Knowledge workers &/or Mobile employees

• Typically Dedicated IT headcount including a key technology decision maker (CIO)

• “Earlier adopter” industries that view IT/Communications as competitive edge

• Finance and insurance, business / professional services, manufacturing, media / entertainment / leisure, etc.

SCS500 Target Customers

•“SMB Cluster Analysis and SMB 2.0 Firms”, Merle Sandler and Ray Boggs, February 2008, IDC


What Does SCS500 Provide?

Productivity• Integrates business processes and

communications infrastructure:• Voice / Video / Presence / IM /

Conferencing, UM• Microsoft and IBM integration• Dramatically improve employee

collaboration

Flexibility• Open Source

• Built on sipXecs from SIPfoundry.org• Nortel SCS / UC/ SIP Vision

• Highly Scalable• Positioned for 30-500+ users but

hardware agnostic

Efficiency• “Plug & Play” simplicity throughout…

• Installation, Configuration, Management, End-user experience

• Application rich• ACD, AA/PAA, VM/UM, FM/FM, etc.

Cost Savings• Soft

• Give employees the gift of time• Hard• Conferencing, Cell/Toll, Travel

Avoidance

SCS500 is Nortel’s Unified Communications solution for SMBs, designed with flexibility and simplicity to improve productivity and save money.

45 Nortel Confidential45

Unified CommunicationsSCS500: BUSINESS MADE SIMPLE for SMBs

DELLIBM


What is SCS500?Solution Components

46

Softphone and Plug-ins• Nortel Softphone 3455• Nortel Softphone 3456• IBM Lotus Sametime/

Lotus Notes Plug-in• Microsoft Outlook Plug-in

Desktop / Laptop

Session Border Controller

Gateways

BSR222 VPN Router

BES50 Ethernet Switch

IP PHONE 1535

FAX

Nortel SCS500 ServerLG 6800 SERIES

PSTN

IP NetworkRemote Workers

SIP Trunking

*Available 2H 2008


What is Software Communication System 500 (SCS500)? Software and Server

• The brains and core of the solution:• Dell Optiplex 755 server PRELOADED with SCS500 software or IBM Power

System with separately purchased software.• Media processing capabilities• Collaborate applications• Most telephony functionality• Voice and Unified Messaging• Automated Attendant (AA)• Automatic Call Distribution (ACD)• Call Detail Recording (CDR)• Storage of customer data

• Programming• Messaging and Voice Prompts• Dialing plans

• Programming interface


SCS500 Hardware Options

• Dell- SCS500 is singular app• Optiplex 755 (available pre-

loaded through Nortel)• PowerEdge R300

• IBM- SCS500 is one of many apps• Existing System i • Power Systems family

• JUST BEING ANNOUNCED—HP- SCS500 is singular app• DL360

SCS500 is a software centric UC solution offered on multiple hardware servers


SCS500 Third Party/Nortel Gateway OptionsCommunicating beyond the Local SCS500 System

• SCS500 SIP-to-TDM Gateways• Analog and Digital Trunking Options• Analog Line-Side Options

• SCS500 SIP-to-SIP Trunking Gateways• Session Border Controllers to the SIP PSTN

• Nortel BCM50 R3 as a PSTN Gateway


Solution ComponentsGateways–SIP-to-PSTN SIP Connectivity

Nortel Session Border Controllers (SBCs)

• Enables SIP Trunking to a SIP-based PSTN• Small (up to 40 simultaneous calls)• Large (up to 150 simultaneous calls)• Standalone SBC for secure transit of SIP traffic

• Used for remote workers or to connect via SIP trunking to service provider (for call origination/termination)

InternetFWITSP

SIP Only

Intranet

SCS500


What is SCS500?Solution Components – High Availability Design


• LG Nortel 6800 Series SIP Telephones

• The 6804 – Basic functionality for use in lobbies, conference rooms and “low-use” areas.

• The 6812 – A perfect combination of features to empower employees every day.

• The 6830 – Loaded with enhancements to boost the productivity of attendants and office managers.

• Supports Flex Buttons

LG-6804 LG-6812 LG-6830

What is SCS500?Solution Components


What is SCS500?6800 Summary

Telephone configuration is done through

either the Telset (6812 / 6830 only)

or through the Web Administration

Manager

SIP SIPSIP


What is SCS500?IP Phone 1535

• SIP – RFC 3261 Compliant

• Connectivity:

• 10/100 Ethernet

• 802.11b/g WiFi

• Camera

• Integrated ¼” VGA

• Still or Full Mo (30fps)

• G.711, G.723, G.729A

• Hi Res Color 3.5” Display

• Adjustable tilt

• 320 x 240 pixels

• 65K colors


Other SIP Phones Additions – Polycom OEM(Q3 2008) – Coming Soon!

• SoundPoint IP 330 and 320: Entry-level IP phones 2-line with enterprise-grade features and outstanding voice quality. Single (320) and dual (330) 10/100 Mbps Ethernet ports with graphical LCD display

• SoundPoint IP 550: Cutting-edge SIP feature set meets Polycom HD Voice™. Dual 10/100 Mbps Ethernet ports. Office professional level graphical LCD set with 4-line backlit display

• SoundPoint IP 650: High-performance IP phone with Polycom HD Voice™. Dual 10/100 Mbps Ethernet ports including USB port. Supports up to 3 BLF expansion modules. Executive office level graphical LCD set with 6-line backlit display

• SoundStation IP 4000: The full-duplex clear IP conferencing solution, with expansion microphones


NOT SUPPORTED ON MAC AT THIS TIME AS PREVIOUSLY NOTED—STAY TUNED

What is SCS500?SoftPhones and Clients (Names Tentative)—Four Types

• Nortel Softphone 3455 (Counterpath eyeBeam) uses a dial pad-centric interface that allows users to manage their voice, video, Instant Messaging and presence applications on their desktop, permitting users to easily transition from a traditional hard phone to Unified Communications.

• Nortel Softphone 3456 (Counterpath Bria) uses a contact-centric interface which focuses around the users address book to provide a Unified Communications interface for voice, video, Instant Messaging and presence applications.

• SCS500 Client for Microsoft Outlook allows users to add Voice over IP capabilities to Microsoft Outlook.

• SCS500 Client for IBM Lotus Sametime allows users to add Voice over IP to IBM Lotus Sametime and Lotus Notes


What is SCS500?Solution Components: Microsoft Outlook Plug-in

57

Users can point and click to establish calls within Outlook.

58 Nortel Confidential58

> Integrates into Sametime as a plug-in

> Integrated into Lotus Notes 8.0 as part of the Sametime integration.

> Contains all of the same client configurations options as the desktop and Outlook clients.

What is SCS500?Solution Components: IBM Lotus Notes / Sametime Plug-in


BCM450 SCS500 CS1000

Market Segment SMB – IP/IP Hybrid SMB – Pure SIP Enterprise – IP/IP Hybrid

Max Line Size 300 IP / 300 Digital 1,000 SIP 22,500 IP / 5,000 Digital

Target Users 30-250 30-500 100-5,000

Customer Type New + Installed base Norstar New New + Meridian1

Customer Values Value, “All-in-One”, Integrated Simplicity, User Configurability, UC Scalability, Sophistication, Resiliency

Telephony Features Advanced Standard Advanced

Contact Center Features Advanced Basic Advanced

Investment Protection Yes No No

Converged Mgmt (Data) Yes No Yes

Mobility Phones Yes No Yes

Soft Phones Basic – PC + PDA Advanced – PC Basic + Advanced – PC + PDA

Advanced Collaboration2 No Yes Yes

BCM450 PositioningBCM450, SCS500 and CS1000

Different products aimed at different market segments with different customer needs.

1) CS1000E for New customers, CS1000M for Meridian customers; 2) Advanced Collaboration includes: Video Conferencing, Find Me / Follow Me, Embedded IM, Presence.


• INTERNET TELEPHONY® Magazine 2007 Excellence Award

• “BCM400 has proven its outstanding contribution to IP communications and delivered winning solutions for its customers.”

• TMC Labs 2007 Innovation Award from Customer Interaction Solutions® Magazine

• “Nortel has clearly demonstrated that BCM50 is truly innovative in the CRM or call/contact center industry. BCM50 has made significant contributions in the advancement of this industry.“

• SearchNetworking.com™ 2007 Product Leadership Gold Award

• “Nortel’s all-in-one BCM is winning SMBs over to VoIP and provides SMBs with an affordable (and relatively painless) path to converged voice and data communications."

Business Communications ManagerAwards and Recognition

For more information please visit www.nortel.com/awards


Why Nortel in SMB & Unified Communications?Proof Points

• Among Top 3 Leaders in Voice, Data, Convergence, Applications

• Gartner’s Magic Quadrant leader in Unified Communications

• A broad portfolio of standards-based products

• An extensive partner community operating in 150 countries around the world

• Complementary Nortel Global Services expertise

• 20+ years experience in SMB market leadership

• 15 million SMB users in over 80 countries

• Large installed SMB base

• SMB products that are designed for SMBs

Thank You

Questions?

Documents

Nortel Confidential. BUSINESS MADE SIMPLE Nortel SMB Solutions Update BCM450 & SCS500 Nortel Confidential