ATASA 5 Preventive Maintenance & Basic Service · Preventive Maintenance & Basic Service Note: Wisconsin car repair shops must get your authorization for any repair and must offer

ATASA 5 th Preventive Maintenance & Basic Service ATASA 5 TH Study Guide Chapter 7 Pages 153185 PM & Basic Service 39 Points

Please Read The Summary

1. _______________ services are those performed not to correct problems, but rather to prevent them.

Health care Automotive Preventive

ATASA 5 th Preventive Maintenance & Basic Service

2. A ___________ _________ (R.O.) is written for every vehicle brought in for service or an estimate.


Service Bill Repair Order Obituary

3. Legally, a R.O. _______________ both the shop and the customer. Customer must sign the R.O.

Hinders Hurts Protects


ATASA 5 th Workplace Skills








4. Whether hard copy or electronic, an R.O. can be filed under customer name, license # or ______#.

VIN DTC MIL


5. R & R stands for _______________ & _____________.

Rest & Relaxation Remove & Replace Remove & Rent


6. _____ _________ for a part represents the value of the failed part when it is returned for rebuilding.

Care Package Turbo Charge Core Charge


7. ____________ repairs are those sent out to specialty shops, like machine shops or radiator shops.

Rent Sublet Lease


8. For _______ reasons and to establish good ___________ _____________, repair estimates should be calculated as accurately as possible. Check out: http://repairpal.com/

Legal, Customer Relations Many, Employee Relations Legal, Customer Runins


ATASA 5 th Preventive Maintenance & Basic Service Note: Wisconsin car repair shops must get your authorization for

any repair and must offer you an estimate if repairs will cost $50 or more. Chapter ATCP 132

Automobile repair shops that perform unauthorized work on vehicles are not entitled to be paid for the jobs

even if the work satisfactorily fixes the vehicles the state court of appeals ruling.

Every state also has an automotive lemon law: http://www.bbb.org/us/wisconsinlemonlaw/

http://www.badgerlaw.net/Home/PublicWeb/LAW/Publications/Consumer/motorvehicle

9. States with annual safety inspection programs have ___ fewer accidents than those without!

2% 20% 50%


10. While performing PM, a technician notices the need for __________ repair. Document it & call!

Major Minor Body


11. As a sign of professionalism & customer courtesy, use ____________ covers when doing repairs.

Fender & Seat Floor Steering Wheel


12. Fluid service should include engine _____ change as well a check of all vehicle fluids.

Oil Coolant Fuel


13. ______________ freeze point & acidity check is important PM.


Oil Coolant Fuel


14. Accessory drive ________ inspection & tension check can save a customer many headaches.

Train Belt Operation


15. Engine ______ filters and _________ air filters are typically replaced at 30,000 mile intervals.

Air & Cabin Air & Apartment Air & Furnace


16. ______________ maintenance & state of charge tests is important for any electrical system.

Belt Tire Battery


17. There are at least 4 versions of ______. Use current sources to determine the correct type.

Fuel ATF Oil


18. Although there are 3 types of __________ & clutch fluid, DOT 3 is the most commonly used.

Brake Coolant Differential


19. Changing windshield _____________ and checking __________ fluid is important for safety.

Wipers, Washers Wipers, Blue Tech Wipers, Blinker


20. Frequent checks of tire _______________, tread ___________ check, and tire ____________ should be done every 7,500 miles.

Pressure, Depth, Inflation Pressure, Depth, Bornon Date Pressure, Depth, Damage


21. Lug nuts must always be tightened to the proper ____________ in the proper _______________.

Torque, Sequence Torque, Tightness Pressure, Torque


22. ____________ lubrication involves using a grease gun to force lubrication into zerk fittings on steering and suspension system joints…and in some cases, universal joints. Grease Job

Chassis Drive Train Valve Train


23. Greases are rated by the ________ ___________ _______ _________ (NLGI)

National Auto Parts Association National Fire Protection Association National Lubricating Grease Institute


24. Hybrid vehicle PM is much the same as a conventional vehicle…just avoid anything ___________in color. That is the high voltage color code. Also, remove the key when servicing.

Black Orange Green


25. During a test drive, notice abnormal _________, check for steering wheel _______________, take note if the vehicle ________ to one side of the road, listen & feel for abnormal ____________ noises or pedal feel, be aware of any ________________ slippage, check for __________ under the vehicle, and make sure both ________ on the transmission & the _________ brake operate.

Noises Vibrations Pulls Brake Transmission Leaks Park Parking


Test Drive before service to verify customer concern

Test Drive after service to verify the repair is properly done

Treat the customer’s car

with great care at all times

26. At least __________, check all of the exterior lights.

Daily Weekly Monthly Yearly


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ATASA 5 Preventive Maintenance & Basic Service · Preventive Maintenance & Basic Service Note: Wisconsin car repair shops must get your authorization for any repair and must offer