Association of Illinois Patient Access Management - …aipam.net/doc/aIPAM_Fall_Conference_-_The_Future_of...Biometric Patient Identification Management System PatientSecure ® Marcy

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©2004-2013 All rights reserved. PatientSecure® and the PatientSecure Logo is a registered trademark of HT Systems, LLC. www.PatientSecure.com

The Future of Patient Identification is Here Today

“Ensure the Right Care is Provided to the Right Patient”


Who is HT Systems / PatientSecure®?

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Biometric Patient Identification Management SystemPatientSecure®



Singular Focus

BiometricPositive Patient Identification

for Healthcare

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HT Systems, LLC – Company Background

•Headquartered in Tampa, FL since 2005•Leading Healthcare Technology Company

• Management team has 75+ years experience• Industry leader in biometric Positive Patient Identification

Management Systems (PPIMS)

• Fujitsu’s Exclusive PPID Partner• Cerner & McKesson Exclusive Choice for

biometric PPID• Integrated with Epic, MEDITECH, Siemens,

Allscripts, Eclipsys, NextGen, etc.


Who’s Using PatientSecure®?

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275+ Hospitals2,000+ Clinics & Physician Practices

8,000+ Palm Vein Sensor Units6,500,000+ Patient Enrollments

50,000+ PPIds / Day

… that’s one every 2 seconds

PatientSecure® - Experience Counts



Providers Adopting PatientSecure®

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What is PatientSecure®?



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Bon Secours – Greenville, SC Publicity (2/2014)

PatientSecure & Bon Secours sharing headlines with the

Super Bowl results

PatientSecure & Bon Secours highlighted on ABC & Fox affiliates in Greenville, SC


Biometrics 101

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What is Biometrics?

“BIO – METRICS”Word originated from the two Greek words for

“life” & “measurement”

From WikipediaComprises methods for uniquely recognizing humans based upon one or more intrinsic

physical and/or behavioral traits



Biometric Technologies

Biometric Technologies are 100% accurate.

True or False

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Biometric Technologies

Biometric Technologies are 100% accurate.

False



Biometric Accuracy

F.A.R. – False Acceptance RateThe probability that the system incorrectly matches the biometric

input pattern to a non-matching template in the database

(ex. Patient A’s biometric pattern incorrectly accesses Patient B’s medical record)

F.R.R. – False Rejection Ratethe probability that the system fails to detect a match between the

input pattern and a matching template in the database

(ex. Patient A’s biometric pattern fails to access Patient A’s medical record)

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Types of Biometric Processes

EnrollmentProduce means of identification and then capture biometric template

to link to a unique identifier (ex. Medical Record # or MPI ID)

Verification1:1 comparison of a captured biometric with a stored template to

prove a person is who they say they are (ex. single sign-on)

Authentication1:N comparison of a captured biometric with a stored template to

identify a person (ex. John/Jane Doe patient in the ED)



Types of Biometric ModalitiesFacial Recognition

FingerprintGait RecognitionHand Telemetry

Iris ScanRetinal Scan

Signature RecognitionSpeech Recognition

Vascular Recognition – FingerVascular Recognition - Palm

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Biometric Parameters

UniversalityUniquenessPermanenceCollectabilityPerformanceAcceptability

CircumventionPractical Use



Comparison: Accuracy vs. Usability(in a healthcare setting)

Voice Pattern

High

Palm Vein

Iris/Retina

FacialConfiguration

Fingerprint

Signature

Hand GeometryBack of the hand / Finger

Vein

High

Low

Usability

Accuracy

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The Science Behind Palm Vein



Visible light

Near-infrared light

Did you know that the vein pattern in the palm of your hand is over 100x more unique than your fingerprint?

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Visible light Near-infrared light Extracted vein pattern

Palm Vein Technology



Palm Vein Technology

• Highly accurate

• Cannot be spoofed

• Non-traceable

• Does not change over lifetime

• Impossible to Duplicate

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PatientSecure Palm Vein Sensor Units


Hygiene of the Scanner Device

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Classification of the scanner hand guideCenters for Disease Control (CDC) advised that the PatientSecure hand guide (black casing of the scanner device) falls into the category of non-critical health care equipment and is similar to doorknobs and countertops in level of risk for infection.

Cleaning RecommendationsAccording to the CDC the scanners can be

cleaned effectively with simple standard alcohol wipes. This type of disinfectant falls well above the level of EPA low disinfectant. For recommended use, we suggest incorporating the hand guide into your policy for your pens, clipboard, door knobs, patient chairs and patient surface areas.

Cleaning and Hygiene



Comparison of Exposed Hand Surface Areas

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Why Does Your Organization Need PatientSecure®?



Benefits§ Patient Safety

Ensure the Right Care is provided to the Right Patient§ Reduce Costs & Improve Chart Accuracy

Puts a Stop to Duplicate Medical Records & Overlays§ Fraud Prevention

Protects Against Identity Theft & Insurance Card Sharing§ ED/Trauma Search – potential John/Jane Doe identification§ Enhanced Patient Experience

Improves Patient Satisfaction / Decreases Wait Time§ Positive Publicity

Great response from patients & media§ Seamless Integration with Epic

Access Biometric Identification/Photo from any Epic module§ Provides Substantial ROI

PatientSecure is an investment, not a cost

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How Does PatientSecure® Improve Patient Safety?



Dr. Roger RayChief Medical Officer

Patient Safety is #1“There is great importance in properly identifying the patient. If there is a main benefit from the [PatientSecure] system, it will be in helping us avoid patient errors. Carolinas HealthCare Systems uses this technology to ensure that the right care Is provided to the right person.”

Benefits for Carolinas HealthCare System

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National Patient Safety Organization’s #1 Goal

Goal #1 Improve the accuracy of patient

identification



#1 Reason for Malpractice Cases

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Patient Safety in Action – Scheduling Error



The system is totally portable and can be used on Mobile Carts (WOWs) in the Emergency Department.

Identify John/Jane Doe’s in the ED

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Marcy FeitChief Executive Officer

“Improper patient identification can have tragic consequences. Conversely, a dependable patient identification method such as PatientSecure has the reverse effect. Patients feel much safer and fraud and identity theft are averted.”

Benefits for ValleyCare Health System


How Does PatientSecure® Maximize MPI & Chart Accuracy?

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Source: Harris Health System Press Release

Benefits for Harris Health System



Benefits for Harris Health System

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Duplicate Medical Record Reduction



Lindsey JarrellChief Information Officer

“In addition to patient safety, our principal drive [in implementing PatientSecure] was cost avoidance [from lawsuits] by eliminating duplicate records and the potential for medical record overlays. One negative outcome for one patient due to a medical record overlay can easily cost our health system millions of dollars.”

Benefits for BayCare Health System

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How Does PatientSecure® Deter Fraud?



Medical Identity Theft – a growing epidemic

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USA Today – October 10, 2012



Washington D.C. – 10/29/2013

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Photo identification can be inaccurate in verifying identification:

Dorothy MoranConvicted Felon

Anndorie SachsMother of 4

Could your staff tell the difference?



What patients are saying about PatientSecure®

“Fix inaccurate patient identification processes now before more people have to go through the horror I went through to clear my name. I’m a huge fan of what PatientSecure is doing, and if hospitals caught on to that it could make a big difference.”

Anndorie Sachs (UT), victim of Medical Identity Theft, mother of four who was nearly arrested after being accused of giving birth to

a drug addicted baby.

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How Does PatientSecure® Enhance Patient Satisfaction?



Jim SchwambVP – Patient Financial Services

Benefits for BayCare Health System

“The feedback from the patients about PatientSecure has been extremely positive. The compliance rate of our patients has been 99%. They love it! They think this is the greatest thing we have ever done.They really appreciate not having to give all that personal information each time that they come into the hospital.”

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Unprecedented Patient Acceptance“We’ve been live for a few months now and things have gone great. Really well received. With over 10,000 patients enrolled, we have had a total of 3 patients opt-out. We couldn’t be happier.”

Jeff Karns, Director, Patient Financial Services

Tom Sullivan, Vice President“We visited with senior leadership at Salem Community Hospital and they were thrilled with the positive publicity that they received in the local newspaper and television. Patient acceptance exceeded all expectations. They reported that during the first week of go-live, they registered 600 patients and 599 of them enrolled in the PatientSecure system.”



Patient Testimonials from UPMC-Altoona “I think it is easier and more convenient than ever before. Not having to give your Social Security number makes it more private.”

— Dana Eger, a transplant patient who is at UPMC Altoona every week

“I like the idea that you can come in and be immediately identified. Also, I like the security aspect of scanning. It reduces the information that I have to give during registration.”

— Dick Carothers, a patient at UPMC Altoona

Source: UPMC Altoona HealthyLiving 2013 Fall Magazine pg. 3

“As a result, the technology provides a safe, secure, easy, and fast way for our patients to register for care. The new system also helps protect patient information and taxpayer dollars by reducing the possibility of medical identity theft,” said Dr. Batzel. Patients no longer need to share personal identifying information, such as a driver’s license or Social Security number."

— Linnane Batzel, MD, MBA, Chief Medical Officer and Senior Vice President for Quality, UPMC Altoona

“Patient safety is our top priority. Once enrolled in the PatientSecure system, your identity is instantly confirmed, ensuring that the registrar accesses your personal medical record. It also prevents potential fraud, such as insurance card sharing.”

— Michael Letcher, Director of Patient Access, UPMC AltoonaSource: UPMC Altoona HealthyLiving 2013 Fall Magazine pg. 3

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Testimonials from Broadlawns (IA)“In addition, patients no longer need to repeat their information or carry additional forms of identification. Although they can choose not to use the palm-scanning system, very few patients opt out. They appreciate that we’re protecting their identity and safety.”.”

— Trent Lienau, senior systems analyst

“And according to Broadlawns’ CFO Al White, the solution has brought many more benefits than first anticipated. ‘.. We estimate two minutes saved per registration, and we see about 180,000 patients per year. This equates to 6,000 hours saved per year, so our payback is a little over one year.’ he says. "

— CFO Al White, Broadlawns Medical Center

Source: Health Management Technology, August 2013


The non-technical side of Positive Patient ID

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PatientSecure Communication Program§ Biometric system requires a careful management of people’s behavior and

conception. Effective communications to each stakeholder group is essential for your successful roll out of the system .

– Executives, Staff User Group, Patients, Media• PatientSecure Communication Program provides:

1) Communication materials and templates ready to be used2) Comprehensive training for trainers and staff users

3) Assistance in public relations and communications with patient community

AvailableMaterials/ Events

Executives• Executive

Presentation• Examples of other

clients positive publicities

• Public Relations Assistance

Staff Users• Fully Customized Users

Manual • Training Video

(Hand placement,presentation effect)

• Quick Reference Guide• Employee Enrollment

Event• CBT Components

Patients• Educational Brochures,• Hand Placement

Instruction Sheet• Signboards • Educational Video • Patient FAQ• Patient Enrollment Fair• Website components

Media• Press release template• PR assistance• Subject matter expert



Health Fair Pictures(Miami, FL)

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DukeMedicine - Posters



Harris Health – Sample Patient Collateral

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Bon Secours– Tri-fold Patient Brochure



Bon Secours – Tri-fold Patient Brochure

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NYU Langone – Newsletter (Q1-2011)



Sharp Healthcare (CA) NYU-Langone (NY) Duke University Health (NC)

Harris County (TX) Carolinas Healthcare (NC) BayCare Healthcare (FL)

PatientSecure In the News

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Exceptional Customer Service

The massive Memorial Hermann Health System in Houston, TX recently worked with both McKesson and Cerner to install the PatientSecure technology in their hospitals and clinics.

“The patients responded well, the staff embraced the change and the training and support was top notch. All in all, this is one of the smoothest go-lives we have ever experienced.”

Lauren Masraff, IT Project Manager



Exceptional Customer Service

“We rolled out PatientSecure at the first four Bon Secours –Richmond Division hospitals as part of a corporate-wide conversion to Epic 2012. There will be sixteen sites in all. The initial sites went live much faster than expected and the staff is reporting that the workflow is easy and the patients are responding very positively to the technology.”

Joe Ingold, Vice President-Revenue Cycle (12/2013)

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Expanding PatientSecure® via Kiosks



Self-Service Kiosk with PatientSecure®

• Integrated Self-Service Kiosk with Palm Vein Scanner built in

• Positive ID on Pre-registered Patients• Dramatically speeds up check-in process• Increases Patient Satisfaction• Accepts Credit Cards for Insurance Co-pay• Touchscreen technology• Customized workflow & wayfinding• Inexpensive / Low Maintenance• Easy to Implement

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PatientSecure® Desktop Kiosk at St. Vincent’s



Vecna & PatientSecure®

Patient Self-Service

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“PatientSecure® IT - Infrastructure”



HealthCare Information System

Example:Hospital HIS

MS SQL

Biometric Pattern

Confirmation

PatientMedical Record

PatientMRN

McKesson HISSiemens HIS

MEDITECH HISEpic HISCernerEclipsys

GE Centricity/IDXHomegrown, Etc.

Initiate SystemsQuadraMed Corp.

Etc.

Patient RegistrationSystem

HealthCare Information Systems

EMPISystems

PatientSecureEngine

Biometric Churning and Processing

Report Services

HL7 Feeds

“Red Flag” Monitoring

Alert Notification

Batch Upload

Admin Tools

System Structure

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“When a simple biometric device can ensure patient safety, prevent fraud and improve billing, it’s absolutely worth considering.”

Michael McBride, Editor in ChiefHealth Management Technology

National Recognition for PatientSecure®



HT Systemswww.PatientSecure.com

Carl Bertrams Joe CullenSVP – Sales & Marketing Director – Business [email protected] [email protected]

(630) 464-6002 Chicago (312) 972-2820 Chicago

Contact Information

Documents

Association of Illinois Patient Access Management - …aipam.net/doc/aIPAM_Fall_Conference_-_The_Future_of...Biometric Patient Identification Management System PatientSecure ® Marcy