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Assessment of the CIO Landscape
Theresa Rowe | March 15, 2010
Chief Information Officer
Oakland University
AGENDA
CIOs discussion on list and meetings Current challenges Discussion
CIO LIST: WHAT ARE WE TALKING ABOUT? Product selection and product cost optimization Facilities, access controls, new builds,
sustainability Security, risk and compliance Governance issues IT as a business… or not
PRODUCT SELECTION
Software, efficiency, new features Software as a service, cloud services Open / community source Vendors eBooks
DISCUSSION ON CAMPUS: BUDGET
Budget cuts - This year, your budget cut is:
A. No, our IT budget has not been cut.
B. Yes, our IT budget has been cut by < 5%.
C. Yes, our IT budget has been cut by 5-10%.
D. Yes, our IT budget has been cut by 10-20%.
E. Yes, our IT budget has been cut by > 20%.
DISCUSSION ON CAMPUS: BUDGET
Budget cuts – Over the past 3 years, your cumulative budget cut experience is:
A. No, our IT budget has not been cut.
B. Yes, our IT budget has been cut by < 5%.
C. Yes, our IT budget has been cut by 5-10%.
D. Yes, our IT budget has been cut by 10-20%.
E. Yes, our IT budget has been cut by > 20%.
STAGING CUTS OVER TIME: ROUND 1
Opportunities to redefine and reorganize Eliminate some fluff Turn off what you didn’t want to keep anyways
STAGING CUTS OVER TIME: ROUND 2
Defensive maneuvers Centralization versus decentralization Consolidation Operational and service eliminations Charge-back strategies
STAGING CUTS OVER TIME: ROUND 3
Redefining the central IT organization Least the organization can be to maintain
operations Rethinking core and essential services
PRIORITIZATION OF CUTS
What is your top priority among the following alternatives for budget cuts?A. Delay the new: delay new services, features
B. Focus on hardware: virtualization, consolidation, extend refresh cycle
C. Eliminate or reduce existing services, shrink, charge-back
D. Right-sourcing: vendor-supported low-cost services (Gmail) or open-source solutions
E. Review personnel: eliminate or freeze positions, training
EXTERNAL FORCES
Google impact – redefines service limits Consumerization – unlimited devices, unlimited
choices, unlimited buyers Vendor constraints - caught in the middle of
product battles Google & Apple Oracle & VMWare Blackboard and D2Learn
UNDERLYING THEMES
What do we internally source and what do we externally source
Can we continue to own the sourcing decision Brokering IT Cost related to budget and budget cuts Appropriateness of the language of business and
return on investment
PHILOSOPHICAL
Avoiding budget-cut paralysis Avoiding a fossilized culture Retaining the top talent (avoid lazy/loser
management) Ongoing vulnerability to disruption Tolerate ambiguity!
HOPEFULNESS
How hopeful are you for the future?
A. Excited for the challenge, like racing the America’s Cup race
B. Strong winds, strong sails, staying the course
C. Forlorn and given up in the doldrums
D. Shipwrecked!
DISCUSSION
Tell us about your current budget challenges. Are you changing or discontinuing services or
product selection? How are external forces affecting your
organization? Tell us about governance: state organizations,
boards, and university leadership.
BREAK DISCUSSION QUESTION:DISRUPTION IN THE FORCE What evidence have you seen of permanent
change in your organization? What are the disruptions? What effect will the disruptions have on your
operation and organization? What do you want to do about it?
THANK YOU