Impact: Cloud Computing

Theresa RoweEducause Live

An Impact…

• …is a high force or shock applied over a short time period when two or more bodies collide. Such a force or acceleration usually has a greater effect than a lower force applied over a proportionally longer time period of time.

Wikipedia, http://en.wikipedia.org/wiki/Impact_%28mechanics%29 Aug. 2010

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Cloud Computing Impact

• Problem we are trying to address• Characteristics of the impact• What does the future look like

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Market Awareness

• Gradual trend to selective outsourcing and right-sourcing

• Google and Microsoft Live offerings• Amazon storage• Agility• Variety

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Culture

• Values, Language, Attitudes, Behavior

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Ethics

• Privacy • Transparency of data

sharing

• Advertising supported• Data-mining supported

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Tracking and records

• Tracking of what you do versus what is done on the organization site

• Auditing requirements• Controlled privacy trails

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Your Expectations

• Is the cloud service an extension of your culture or are you adapting to their culture?

• Is your answer repeatable?• Are you open to new realities?

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Cultural responses

• Culture of doing versus specifying and monitoring

• Issues of trust, fear, handling, control

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Organizational Awareness

• Defined decision path for right-sourcing• Policies for data stewardships• Is there a strategy?

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Operational Awareness

• What do we do that we take for granted• Staff technical quality• Security quality• Service monitoring• Data maintenance

and control methods• Data quality in context

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Operational Consistency

• Change management• Training changes• Cohesive login• Cohesive presentation of data and services

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Does your campus understand the role of central IT in this context?

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Whose job is it?

• Vendor service analyst• Software license and contract manager• Contract manager• Negotiation specialist• Corporate quality• Legal review

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Understanding all the possibilities

• Market issues with labeling• SaaS, ASP, hosted, IaaS, cloud storage• Bundling software licenses with service

contracts• State or system services

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Monitoring

• Do we really know and understand what we monitor, how much we monitor, the results of the monitoring and the triggered responses from our monitoring

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Monitoring

• Problem observation and recording• Notifications• Responsiveness• Service outage measurement

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Negotiations

• Authority• TNSTAAFL Trade-offs – giving up something to

get something• Non-negotiable: State laws that must be

included• Research data requirements• Where does ADA fit?

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Key legal concepts

• Contract termination• Indemnification• Limitation of liability

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Managing vendors and service providers

• Monitoring performance to contract• Active assignment, not drawer assignment

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Consistency

• Change management differences• Mixing data among providers• Challenges of non-disclosure agreements and

integration

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Professional Staff Frustrations

• Monitor, discuss, track – but do not touch• Computer engineering degree not needed• Push to functional end user• Translating the service

variety into wise choices

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End-of-Life

• Terminations – regular and emergency• What is returned to you – and there may be

nothing of value!

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Recognize the rebuilding needed

• Data controls and culture• Systems administration knowledge

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Changes

• Does contract review and management live in central IT?

• Is funding of contracts centrally managed?• If so, in which job roles?• What skills do we hire?– Is there a paralegal in the house?– Certified Software Manager?

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Mixed Bag

• CIO is putting the puzzle pieces together-– Some outsourced, hosted, ASP– Some vendor provided local installs– Some open source local install– And all the mixes

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Educause

If It’s in the Cloud, Get It on Paper: Cloud Computing Contract Issues

By Thomas J. Trapplerhttp://www.educause.edu/EDUCAUSE+Quarterly/EDUCAUSEQuarterlyMagazineVolum/IfItsintheCloudGetItonPaperClo/206532

• Joanne Kossuth – Educause Live Archives "Spotlight on Cloud Computing: Professional Development and Staffing for the Cloud"

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Thank You!

Please send comments or follow-up items to Theresa Rowe CIO Oakland University

rowe@oakland.edu

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