April L. Hill2017 Brook Rd Apt 426| Richmond, Virginia 23220| (865)567-3414| hillal7@vcu.edu

Customer Service Specialist

Handles multiple responsibilities simultaneously while providing exceptional customer service. Quickly learns and master new skills and concepts. Excels in fast-paced environments while maximizing the customer’s experience. Passionate about ensuring the customer has an enjoyable experience. Core competencies include training and development, sales, ability to work well with others or independently, and excellent oral and written communication.

Education

Bachelors of Science in Psychology and Bachelors of Arts in African American Studies, expected 2016- Virginia Commonwealth University

GPA 3.3/4.0 Relevant Coursework: Industrial Psychology

Relevant Coursework

Richmond Public Schools Health Careers Exploration Mentorship, August 2015-present

Work Experience

Virginia Commonwealth University

Art History Department Office Assistant August 2015 –present

Answering phones for department. Informing students about department requirements and class scheduling. Sending out office emails and corresponding with department professors. Handling mail and packages that come to office. Working of varies department projects when assigned.

Bonefish Grill

Hostess June 2015-October 2015

Monitoring the open dining sections of the restaurant for empty and cleaned tables, estimating wait times for guests, monitoring the guest waiting list, and ensuring that the needs of the guests are met while they are waiting. Responsible for answering the telephone, booking reservations and moving tables together to accommodate large parties.

Handling to-go orders

Guess Outlet, Leesburg, VA

Sale Associate April 2013- August 2013

Welcomed customers into the store. Provided customers with knowledge of seasonal sales. Demonstrated excellence of customer service. Meeting customer needs and creating a positive environment. Developed and maintained positive relationships with customers. Worked in back stock rooms and provided overnight inventory

Claire’s, Leesburg, VA April 2012- September 2012

Sales Associate April 2012-May 2012, Third Key Holder May 2012-September 2012

Creating a positive environment for customers. Oversaw opening and closing of the store. Responsible for promotion, merchandising, and staff supervision. Ensured store coverage through detailed scheduling. Assisted in financial functions including cash control and daily deposits.

Facilitated job training for new sales associates Youngest person on management staff and consistently received praise from co-workers

Hall Family Leesburg, VA

Childcare Provider June 2012- May 2014

Created a playful environment for 2 children ages 3-6 years. Assisted with homework and afterschool activities. Cooked meals, provided transportation to and from sporting events. Prepared them for the next day. Keep the home in order by cleaning bathrooms, kitchen, and bedrooms. Washed clothes and took care of their two dogs

Helped provided new learning skills in science for one child by creating fun games to learn material

A and A Driving School Leesburg, Va

Secretary/Assistant

Provided detailed scheduling for daily classes. Assisted in financial functions including daily cash and checks deposits. Helped organize and process student paperwork. Answered phone calls from potential and current students

Created an friendly environment for students Helped owner by keeping paperwork and schedule organized at all times

Clubs and Organizations

National Association for the Advancement of Colored People at Virginia Commonwealth University

o Member 2012-presento Public Relations Committee Chair 2014o Treasurer 2015-present

Her Campus at Virginia Commonwealth Universityo Public Relations member 2014-present

Community Engagement

Volunteer, My Sister’s Place- District of Columbia, August 2010- June 2013 Volunteer, Mount Pleasant Baptist Church- Herndon, VA, August 2009-September 2014 Autism Society of Richmond -2016